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Country Inn & Suites By Carlson, Texarkana

Certificate of Excellence
2.5 of 5
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1918 University Avenue, Texarkana, TX 75503
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Country Inn & Suites By Carlson, Texarkana
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230 Reviews from our TripAdvisor Community

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Traveler rating
    137
    48
    17
    15
    13
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108
39
12
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
  • All months
    (230)
  • Mar-May only
    (52)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (47)
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San Antonio,TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

It takes a while for a non working fridge to produce that much mold as there was in the freezer. No oversite inspection for the cleaning crews. It was reported, but because it was a saturday, there was no cleaning crew when it was found. I didnt demand another room because it didnt stink. Pretty disgusting though.

Review collected in partnership with Country Inns & Suites By Carlson

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Santa Fe, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked 5 rooms for 8/1/15. Service and check in went well. All 13 of us got the room we had reserved. When we returned on the way back, from our event, on 8/7/15. It was a nightmare. They hotel had given all 5 of the rooms away. We had gotten a special group rate and as the hotel filled... More 

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CISTXKManagement, Manager at Country Inn & Suites By Carlson, Texarkana, responded to this review

Dear LandFSantaFe_Texas, I must begin by apologizing for your unpleasant experience during your return trip to our property. We strive to be as honorable as possible and provide a wonderful experience for our guests'. I would like to address a few concerns you voiced in your above review. Some business leaders do place Revenue over Customer Satisfaction - I assure... More 

Idabel, Oklahoma
1 review
1 of 5 stars Reviewed July 25, 2015

When I checked into this hotel we found a used hair comb in the floor and a used coffee cup lid with lispstick on it. The walls had black marks on it. When I told the hotel, they did nothing about it. The hot tub and swimming pool water was green and had a dirty ring around the top of... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISTXKManagement, Guest Relations Manager at Country Inn & Suites By Carlson, Texarkana, responded to this review

Whitney, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for manager... More 

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