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Holiday Inn Express Hotel & Suites Terrell

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300 Tanger Drive, Terrell, TX 75160
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Holiday Inn Express Hotel & Suites Terrell
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94 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Greeley, Colorado
Top Contributor
73 reviews 73 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were in town for a wedding and spent the night here. Very nice hotel. The king suite room was extremely large. The gym was being remodeled but they offered us another gym to go to. They offered a nice breakfast.

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Thank you for taking the time to write us a review! We're always happy to hear feedback to help us improve ourselves, especially when all of the comments are positive. We are happy you enjoyed our rooms and amenities, and hope to see you again soon. More 

Senior Contributor
48 reviews 48 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stay here in mid may had no problems, nice clean hotel. (Decent price) Came back though around the end of the month was told the price for a room was 250+ because that weekend was canton trade days, we know what and where canton tx is so that's the problem they are over 30 min. Away how do they think... More 

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

We are happy to hear you enjoyed your stay in May, and we do apologize that our rate and availability did not meet your satisfaction on your more recent trip. First Mondays at Canton is a rather large event, exponentially more than the small town is equipped to host. Hotels are sold out for an hour in every direction, such... More 

pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2015 via mobile

Hotel was very clean, free breakfast was excellent. Virginia in breakfast cafe was awesome and very friendly. She couldn't do enough for you. Front desk very friendly and helpful to find places to eat and for directions.

Was this review helpful? Yes
Alicia R, Front Office Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Thank you for taking the time to write us a review! We are glad you had an excellent stay, including the breakfast. Our staff takes great pride in our service, so we will look forward to hosting you again soon. More 

Brazoria, Texas, Usa
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 10, 2015

Hotel was very clean. The bed was comfortable. The staff was very accomodating and pleasant. Stairwells could have been vacuumed better. The breakfast was the usuall continental hot / cold mix and the coffee was good. Close to I-Hope and Applebees. The hotel is very close to Tanger Outlet Mall.

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Thank you for taking the time to write a review for the HIE Terrell! We are all glad you had a pleasant stay with us. Also, the tip about the top floor is spot on. While all of our rooms are quiet, the top floor has the added benefit of being the best views in the house. Thank you again,... More 

Livingston, Texas
Top Contributor
87 reviews 87 reviews
15 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 7, 2014

Our Room was clean upon arrival. Our check-in was quick and easy! The kind woman at the desk was harried and yet we felt that we were welcome and we were at ease! Our entire stay was comfortable and the lady at the desk was quick to remedy Housekeeping's shortcomings with a smile and ready hands!!!! Breakfast was the excellent... More 

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Your comments were very well crafted, and we appreciate you taking the time to share your experience with us. Even more so the effort to reprieve the issues you encountered in your post, for which we apologize. I'm glad that our front desk was able to accommodate you in a bid to restore your confidence, and we look forward to... More 

Houston, Texas, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 1, 2014

We stayed at this Holiday Inn Express during a weekend diving trip at Clear Spring Scuba Park. This was a pleasant place to stay. Our room was a suite, which was clean and roomy. We would stay here again.

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

The Scuba Park is an excellent, conveniently located attraction and we are happy to have accommodated you on your visit. Thank you for sharing your experience, and we hope to host you again soon. More 

Huntsville, Alabama
Top Contributor
160 reviews 160 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 29, 2014

After looking at another hotel and deciding it wasn't for me that night, pulled into the Holiday Inn Express without any reservations and from what the manager told me the last available room. Hotel was clean, nicely kept, carpets look good, well lite parking lot. Breakfast bar was the usual the attendant was very kind and made several rounds refilling... More 

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

The Holiday Inn Terrell is a sort of Last Homely House heading East out of Dallas / Ft. Worth, and we are always happy to host travelers whether their destination is in town or across the world. We are happy you had an enjoyable time here and made use of nearby restaurants, and hope to see you again soon. More 

Longview, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

Always enjoy stopping here, while away on business. Angel made me feel right at home, with a warm welcome & a smile. She made sure my stay was comfortable. A person couldn't ask for a better place to stop, while in Terrell, Tx. Everything was wonderful with my stay.

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

We are always striving to be the very best Holiday Inn Express we can be, and we are delighted to hear you find us to be the best choice when in Terrell. Thank you for sharing your review with us and everyone as we take pride in our ability to provide the wonderful stays you mentioned. More 

Saint Martinville, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014 via mobile

There were no rooms available but the manager gave the handicap room to us. Room was very clean, staff friendly. Especially enjoyed the free breakfast. Buffet offered many options, eggs, pancakes, French toast and many more items. Great place to spend the night!

Was this review helpful? Yes
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Thank you for taking the time to write a review for the Holiday Inn Express Terrell! We are glad you had a pleasant experience with us, and that you and yours enjoyed our various amenities, including breakfast. Thank you again, and we hope to see you soon. More 

Gardendale, Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 14, 2014

This was probably the worst HI Express I have stayed in. Just fairly clean. Had dead roaches in my room (guess I should be glad they were dead), they had lock issues with our room, could only let us in by using the passkey for the cleaning folks. Alarm clock in room did not work. This was just not up... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Dear Brian E H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness, housekeeping and room amenities. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the... More 

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