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All 8 Terrell hotels

Holiday Inn Express Hotel & Suites Terrell

2.5 of 5 Hotel   |   300 Tanger Drive, Terrell, TX 75160
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Ranked #1 of 8 Hotels in Terrell
A recent review
5 of 5 stars reviewed 3 days ago
Penny G Saint Martinville, Louisiana
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86 reviews from our community

Traveler rating
    48
    23
    9
    2
    4
See reviews for
22
16
6
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Martinville, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

There were no rooms available but the manager gave the handicap room to us. Room was very clean, staff friendly. Especially enjoyed the free breakfast. Buffet offered many options, eggs, pancakes, French toast and many more items. Great place to spend the night!

Was this review helpful? Yes
Gardendale, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This was probably the worst HI Express I have stayed in. Just fairly clean. Had dead roaches in my room (guess I should be glad they were dead), they had lock issues with our room, could only let us in by using the passkey for the cleaning folks. Alarm clock in room did not work. This was just not up... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Dear Brian E H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness, housekeeping and room amenities. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the... More

Binger
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here on a short vaca and found it to be clean, comfortable, and convenient to restaurants and shopping. Breakfast was delicious, and the hostess was friendly and helpful. Would definitely stay here again!

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good morning Cindy M, I am so glad you found our hotel very comfortable and suitabel for your needs. We get so excited to hear back from our guests, especially when they were able to relax and have a good time during their visit. Please feel free to come stay again with us at HIExpress&Suties Terrell the next time you... More

1 review
5 of 5 stars Reviewed August 19, 2014

this holiday inn is simply amazing the staff is really nice brittany was very nice and helpful the room was clean and neat and it was very quitet and relaxing i would def stay at this hotel again and tell everyone i know to stay at this hotel one of the best i have stayed at

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good morning Sarah d, First let me thank you on the behalf of my team and myself for staying with us at HI Express&Suites Terrell. We love getting feedback from our guests, especially when their expectations are met and they were able to relax and have a comfortable stay with us. Sarah, I will make sure Brittany and the rest... More

college station
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 2, 2014

We stayed in the hotel for 4 nights while attending a funeral in the Dallas area. We loved this hotel! First expression is clean, up to date and welcoming staff. Every time is left the room I saw deep cleaning going on in various areas. Breakfast was above par! Rooms were perfect and clean. Pillows were great! Staff very attentive!... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good morning pittmasha, First let me thank you on the behalf of my team and I for staying with us at HI Express&Suites Terrell. The team and I are so sorry for your loss, but very glad you were able to relax and find comfort during this time. We love getting feedback from all of our guests and especially, when... More

San Antonio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

From the time we checked in for a three-night stay everyone was very nice and friendly. The breakfast, which we expected would be mainly fruit, cereal, coffee,etc included bacon, sausage, and other choices. The facility was clean and very quiet. We liked that it was close to Dallas and the Tyler area where we visited family. There are three restaurants... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good afternoon Rommarta, Thank you so much for staying with us at the Holiday Inn Express& Suites in Terrell. We valued your feedback and especially when your expectations are met and your stay was great. I will make sure all of my team reads your comments and share with all of the managers and we look forward to seeing you... More

Fort Worth, Texas
Top Contributor
129 reviews 129 reviews
13 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed July 11, 2014

We had a mix up on our reservations, but Brittany, the front desk clerk, was our hero for the night! The rooms were clean and quiet. The hot tub was hot, but the jets were not jetting. It was like sitting in a really hot tub of water...:) The entrance is kind of hard to get to, the road to... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good afternoon Michael m, Thank you so much for staying with us at the HIE Terrell on behalf of my team and myself. I am so glad Brittany took care of the problem immediately for you and you were able to relax and enjoy the rest of your visit. I will make sure Brittany know you mentioned her in your... More

Huntley, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2014

The hallways smelled clean and fresh. The bed was really comfortable and so were the pillows. Front desk people were friendly and polite. Breakfast was fresh and warm and the wait staff was so friendly. I liked that the countertop height in the bathroom was so high. The AC was sort of annoying. For the amount of noise it made,... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good afternoon Lisa A, Thank you so much for staying and sharing your valued feedback with us and others. I will make sure all of my team reads your comments and share with all departments managers your concerns as well. We look forward to the next time you visit with us and enjoy your time here in Terrell. Thanks again... More

Dallas, Texas
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed May 27, 2014

I picked this hotel for a 2 night stay, based on all of the very positive reviews here. Perhaps our experience was atypical, but I was very disappointed in the property. When we first arrived Friday night, there was no one at the front desk. That always gives me an aggravating start, especially with a tired family who just wants... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Hello Linda G, First let me apologize on the behalf of myself and my team for not meeting our expectations during your stay. I will investigate to see why no one at the front desk at the time of your checkin. I have a my pool checked weekly for cleaniness, and water temperature, and chemical balance. This is the first... More

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 21, 2014

Disappointing. I checked in to my $129/night king room (Room 201) only to find that it was apparently a wheelchair room with very low furniture -- low dresser, low toilet, etc. I called the front desk and politely asked for new room. Justin first told me that he would switch me to a new room, but then told me that... More

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Miguel A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good morning AMGSTL, First let me thank you on the behalf of myself and team for choosing the Holiday Inn Express& Suites as your hotel of choice for your stay here in Terrell. I apologize that you got the only KNGN left in inventory for that day and that it was an accessible king room. I would like you to... More

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Additional Information about Holiday Inn Express Hotel & Suites Terrell

Address: 300 Tanger Drive, Terrell, TX 75160
Phone Number:
Location: United States > Texas > Terrell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Terrell 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Hotel And Suites Terrell
Holiday Inn Terrell
Terrell Holiday Inn

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