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Sugar Land Marriott Town Square

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16090 City Walk, Sugar Land, TX 77479
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Sugar Land Marriott Town Square
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568 Reviews from our TripAdvisor Community

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Traveler rating
    430
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (568)
  • Mar-May only
    (166)
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    (141)
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    (151)
All months
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is definitely a "get what you pay for" hotel. The prices are a little high for our taste, but the service was impeccable. The hotel staff tended to our every need and were kind and cheery in the process! The rooms were gorgeous with high ceilings and huge windows, with comfy beds and pillows.

Was this review helpful? Yes
Chicago
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was one of the best I've ever stayed in! Not because of the room, which was fine, but because of the staff. I can't recall having such good service anywhere, and I've stayed in many places. It was very reasonably priced, too. There were tons of staff, all of them sincerely nice people, always greeting us and asking... More 

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are delighted to know that you enjoyed our service! It was truly a pleasure to have you visit. We look forward to having you and your family back! Kindly let me know if I can assist with anything before your next visit. I am at your service. Yours Sincerely, Jeffrey More 

Houston, Texas
Level Contributor
65 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

For starters - this hotel really needs someone to vacuum the hallways. Basic cleaning. Wipe the scuffs off the walls. For a somewhat newer hotel in a suburb it shouldn't look so roughed up. The sign for the Executive Lounge is taped up with duct tape and the glass doors need to be cleaned. It just gives the ICK impression.... More 

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week.... More 

Humble, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel about 7 or 8 times. Everytime was a delight. The Lobby is comfortable and they have Sweet Tea and Water for guests. Soft music is playing. The beds are like sleeping on clouds. When you add the luxury of the hotel with the location you have a winner. Within walking distance you have shops,... More 

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Keavon It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Jeffrey More 

Santa Cruz, California
1 review
5 of 5 stars Reviewed 1 week ago

I feel at home at the Sugar Land Marriott. My experience has always been excellent. I would recommend any Marriott given my experience but understand this hotel excels in every area from the front desk, the bell men, the concierge lounge, the bat, and management staff. They make you welcome with smiles and attention to detail. I am amazed how... More 

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Ross It is always a pleasure to have you back in your “home away from home.” We appreciate the kind review. We will continue to work hard to earn your business. Have a great week! Yours Sincerely, Jeffrey More 

Coppell, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The entire team at the sugar Land Marriott does a fantastic job. From the valet parking, to the front desk, to the concierge attendants, this hotel does a fantastic job. I usually make a weekly trip to the Houston-area, and if possible, I always hope to be able to stay at the Marriott in Sugar Land. Great experience!

Was this review helpful? Yes 1
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are excited to learn that we exceeded your expectations. Thank you so much! We look forward to having you back! Yours Sincerely, Jeffrey More 

ABQ, NM
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff, great room. Free parking located about a half block away. Extremely convenient for shops, restaurants and bars downtown. The sound-proofing in the room was the best I have ever had in a hotel room. They won me over and I will return to this hotel every time I return to Sugar Land.

Was this review helpful? Yes 1
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

It was truly a pleasure to have you visit. We are delighted to learn that you enjoyed your visit. We are very grateful for your kind feedback! We hope that you will return soon. We wish you the very best! Jeffrey More 

Spring, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just want to say that my family and I thoroughly enjoyed staying at the hotel this past weekend. I have never spent much time in Sugarland, just passed by it, but I was so impressed with what I saw. The hotel has a great location right in the middle of everything. Also, the staff was superb. We were thinking... More 

Was this review helpful? Yes 1
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Alma It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! We hope that you will return soon and catch the Skeeters Game. If you need any help getting tickets please reach out to me. Very Respectfully, Jeffrey More 

Cheltenham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I sent this to the hotel manager after our stay. "I just wanted to let you know that my wife and myself found that your staff were best we have come across. Not only were they professional on every level but were extremely helpful and friendly. I appreciate that dealing with hotel guests all day can be demanding and tiring,... More 

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Ewan, We are delighted to know that you enjoyed our service! It was truly a pleasure to have you and your wife visit. We look forward to having you back! Kindly let me know if I can assist with anything before your next visit. I am at your service. Yours Sincerely, Jeffrey More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the Mariot in Sugarland, Texas was the best ever! Their their entire staff was respectable, accommodating and friendly. The room was very clean and met all my expectations. Fre parking located a short walk away in a very pleasant setting.

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are excited to learn that we exceeded your expectations. Thank you so much! We look forward to having you back! Yours Sincerely, Jeffrey More 

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