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Sugar Land Marriott Town Square

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16090 City Walk, Sugar Land, TX 77479
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Sugar Land Marriott Town Square
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Sugar Land Marriott Town Square
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515 reviews from our community

Traveler rating
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    33
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    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas city
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This should be the flagship for Marriott and customer service. I travel every week and I will go out of my way to stay at this hotel. From the time you are greater at the desk until the time you check. Not to mention the follow up note. Lots of food places close by and a great fitness area.

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Mission Viejo, California
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

I am one of those fortunate "Platinum" members of Marriott Rewards who stay at Marriott hotels worldwide. I got to say that all Marriott corporation GM's can copy a note out of the GM, Jeffrey Obomeghie's text book on "service" and "how to treat a guest. The entire staff will make you feel welcome and at home". Out of all... More 

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Garry The entire family of the Sugar Land Marriott is thrilled to learn that you had a great visit! Here at the Sugar Land Marriott, our goal is to continue to provide top notch service to all of our guests. We are proud that in 2015 we our currently ranked at #8 in Service Excellence in the United States... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed in Sugar Land for a combined business-personal trip and celebrated my 50th birthday there. I have stayed there many times and love the property, location, and service. The front desk and restaurant (Burning Pear) staff are fantastic! On this last visit they went out of their way to make my birthday special. Thank you Sugar Land Marriott!

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

We are delighted to know that you enjoyed our service! It was truly a pleasure to have you visit and celebrate a milestone with us. We look forward to having you back! Kindly let me know if I can assist with anything before your next visit. I am at your service. Yours Sincerely, Jeffrey More 

Greenville, South Carolina
Contributor
18 reviews 18 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night on business trip. The customer service level was very high from the check in to breakfast and continued through to check out. The breakfast buffet was small but adequate. All employees were friendly and quick to help. Well worth the price paid.

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear John It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Jeffrey More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is a great service focused Marriott with good corporate rates and one of the best club lounges I have ever seen in the US. The location is perfect for the Sugarland area and they have a shuttle that can take you to the regional airport. Thanks to all the staff for making every stay peasant.

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you Charles for the kind review. We appreciate the fact that you chose our hotel for your stay in Sugar Land. We are very grateful for your kind feedback and praise of our Club Lounge! We hope that you will return soon. Have a wonderful week! Jeffrey More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

What makes Marriott Sugar Land, so well managed and nicely run is the extremely customer-centric, General Manager, Mr. Jeffrey Obomeghie. He personally engages with key guests, follows-up personally via email and keeps the staff at their hospitable best. Good job Marriott Sugar Land. I love to keep coming back!!

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear It was truly an honor to host you. We are pleased to know that your stay was sweet! We appreciate your kind feedback! I am just the Captain that has a great crew who understands the meaning of "Hospitality". We hope that you will return soon. Very Respectfully, Jeffrey More 

Plano, Texas
Top Contributor
159 reviews 159 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here on a business trip. Wow, great service, staff was wonderful and I loved my stay. You are always greeted and treated with some much respect. My room was clean, up to date and the bed was comfortable. I will stay here again. Thanks for a wonderful experience.

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Joe Thank you so much for the positive VIP review. We are very appreciative of the kind words! We look forward to having you back on your next business trip to Sugar Land! Have a wonderful week! Best Regards, Jeffrey More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

As President of an organization hosting a State wide conference I was responsible for planning the meeting and selecting catering services. This task, while conference planning is rated the fifth most stressful job, was made pleasant and seamless. Hotel personnel worked with me on establishing a reservation link for our members and providing adequate meeting rooms and Banquet facilities. Not... More 

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Homer It was truly an honor to host you and your group. We are pleased to know that the event was sweet success! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Jeffrey More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The best Marriott experience ever!!!! The service and hotel itself were outstanding. Location was fabulous for anyone who likes to shop or eat. They even gave me a VIP robe😄. When you need a place that makes you smile at the end of a hectic work day; this is the place😊!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Donna It was truly an honor to host you. We are pleased to know that you had a great time in our hotel and that you think this is a GREAT Place!!!!!!!!!! We are very thankful for your kind feedback! We hope that you will return soon. Best Wishes, Jeffrey More 

Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at the Sugarland Marriott Town Square was fantastic: attentive and polite. They consistently greeted you and went out of their way to run and get the elevator door and floor choice if your hands were full. It's the little things - but when a hotel adds up so much of them it really makes an impact. I travel... More 

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

John, It was truly a pleasure to have you visit. We are delighted to learn that you enjoyed your visit. We are very grateful for your kind feedback! It's an homor to be in company with those great hotels that you mentioned. We hope that you will return soon. We wish you the very best! Jeffrey More 

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