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Sugar Land Marriott Town Square

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16090 City Walk, Sugar Land, TX 77479
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Sugar Land Marriott Town Square
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Sugar Land Marriott Town Square
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505 reviews from our community

Traveler rating
    379
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    33
    17
    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Since all my stays are leisure, it's very important that I get the best guest's experience possible. The front desk agent is the first person inside the hotel you interact with, and that person sets the tone for a great stay or a miserable one. Carmen is tops! She knows how to greet and meet with precision, which doesn't surprise... More 

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Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It has been a while since I've stayed at the Sugar Land Marriott but I have to say the hotel is over the top. From the arrival, the room, the valet, the amenities to the restaurant. Everyone had the common goal to provide excellent service. Very convenient location for shops and restaurants . As a seasoned traveller I know the... More 

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Draper, Utah, United States
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The rooms are great. The location is ideal. Plenty of bars, food, and entertainment surrounding the hotel. The staff is very helpful. Pleasant check in experience. The following morning we had out event in the ballroom and the banquets staff was on point.

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Chris Thank you so much for the positive review. We are very appreciative! We look forward to having you back again in the near future! Have a wonderful week! Best Regards, Jeffrey More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Service at this property is amazing! Carmen and the rest of the front desk team know how to spoil guests & make them feel special! I've hosted meetings here and stay whenever I'm in the area! Everyone else is also great & a great bar too!

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you so much for the positive review. We are very appreciative! I will pass on the kind words to Carmen and the desk staff. We are glad you are a regular with us,we look forward to having you back soon! Have a wonderful week! Best Regards, Jeffrey More 

Global
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment we walked in to check in to the moment we checked out the service of all the staff on the desk, to the porters and restaurant staff was simply perfect. We felt very welcomed and well looked after. When we got into the room we checked the room over to ensure it was clean, I even ran... More 

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Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

It was truly an honor to host you. We are pleased to know that you had a great time in our hotel. We are very thankful for your kind feedback! We hope that you will return soon. Best Wishes, Jeffrey More 

New York, NY
Contributor
20 reviews 20 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was very pleased with my recent stay at the Sugar land Marriott. One of the best Marriot experiences I've had in years. Everyone who works there is helpful and friendly. At night, I came back to my room and found bottles of water and three different delicious snacks. Great exercise room, excellent bed and shower. It was my first... More 

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Thank you for the kind review. We appreciate the fact that you chose our hotel for your stay in Sugar Land. We are very grateful for your kind feedback! We hope that you will return soon. Have a wonderful week! Jeffrey More 

Daphne, Alabama
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Best service ever provided at a Marriott Hotel. All staff provided service above and beyond. Kudos to Taylor and Joe at front desk and all the Valet Attendants. The only negative is the lack of parking for the hotel guests.

Was this review helpful? Yes
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Victor The entire family of the Sugar Land Marriott is thrilled to learn that you had a great visit! Here at the Sugar Land Marriott, our goal is to continue to provide top notch service to all of our guests. We are proud that the Sugar Land Marriott is ranked at #3 in Service Excellence in the United States... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I always enjoy my stay at the Sugar Land Marriott Town Square. The staff is superb! Expect friendly and courteous treatment. The location is convenient when doing business in Sugar Land. The rooms are always clean and comfortable.

Was this review helpful? Yes
Marriott S, Manager at Sugar Land Marriott Town Square, responded to this review

Dear: Ryland We are delighted to know that you enjoyed your stay and our service! It was truly a pleasure to have you visit us again. We look forward to having you back in the near future! Kindly let me know if I can assist with anything before your next visit. I am at your service. Yours Sincerely, Jeffrey More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again we had a wonderful stay at this hotel. Always very friendly staff. This weekend we stayed in the Ambassador Suite and it was phenomenonal. The room was very large and inviting. And the sofa was very comfortable. We spent more time relaxing in the room this visit than usual because of how comfortable it was. We also tried... More 

Was this review helpful? Yes 1
Marriott S, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear Robin It was truly an honor to have you as a returning guest. We are pleased to know that you had a great time in our hotel. We are very thankful for your kind feedback! We hope to see you again real soon. Best Wishes, Jeffrey More 

Houston
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First class hotel....Went just for one night with the family on a "staycation". Individuals at that front desk as well at Taylor G.who is guest services manager are very service oriented. Location is great for families and couples alike as there is plenty to do in and around that Town Square area - walking wise. The concierge level lounge is... More 

Was this review helpful? Yes 1
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review

Dear George P: Thank you so much for the warm feedback! Taylor and our entire team is delighted to learn that you had a great stay. We look forward to having you back! Have a wonderful week! Yours Hospitably, Jeffrey More 

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