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Extended Stay America - Houston - Sugar Land

2.5 of 5
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13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478
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Extended Stay America - Houston - Sugar Land
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Ranked #7 of 7 Hotels in Sugar Land
A recent review
4 of 5 stars Reviewed March 30, 2015
40ozToFreedom Toronto
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not the best cleaning staff. That's for sure. The swimming pool look like a big hot tub that's really dirty all the time. The room always smells. I do not know how long your supposed to clean a room in a weekly deal. But I'm sure 10 minutes is not the standard. Housing is real expensive here in Sugar land.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of your concerns regarding the cleanliness of the pool and our housekeeping. I have shared your comments with our team to ensure our housekeeping standards are met and will ensure the pool remains clean for our guests to enjoy. Thank you very much for bringing this... More 

Houston, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 25, 2015

After online booking a non-smoking room at this hotel, I walked into a room that smelled strongly of cigarette smoke. The receptionist reassigned me to ground floor room where the lock was broken on one of the windows leaving easy outside access. I also noticed that the mirror in the bathroom had not been cleaned since the previous occupants. The... More 

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Toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 30, 2015

Hotel has recently been renovated and everything is in great condition. The value you get here is great! I spent two weeks here with a friend for a training course and was very well taken care of. The staff were very helpful and always asking us if there was anything they could help us with. We hadn't brought any cooking... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your review of your recent stay with us. We appreciate your kind comments about our great value, friendly staff and clean and spacious rooms. We at Extended Stay Hotels strive to make sure that all of our guests are happy with their stay. Again, thank you very much for providing us with your feedback, and hope to... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 21, 2015

I booked a 2 bedroom unit for my parents by calling Extended Stay America and received a confirmation number which confirmed a 2 bedroom unit and my parents also called the hotel directly to later confirm, but upon arrival we were told the 2 bedroom is under construction and is not available. The 1 bedroom they tried to put us... More 

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RAF Lakenheath
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 15, 2015

When we checked in the hotel seemed nice, little dated, but not too bad. After staying there for a month, we weren't getting the weekly house keeping, turned out those little tags saying "Do Not Disturb" even if the house keeping staff see you they will not disturb. Nice in a way. All we had to do is ask for... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff and the great service you received during your stay. I am glad that our hotel and amenities met your needs. Again , thank you for providing us with your feedback and for choosing Extended Stay America. We hope we... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

I stayed in the same hotel in Philadelphia pa and it was amazing so when I found this one I was so happy. Then I got here. Not worth the 100 bucks I paid. Its run down and poorly maintained. Smells like its never been cleaned. Gross

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you did not have a very good stay, and that you felt our hotel was outdated and poorly maintained. I would like to inform you that the hotel is undergoing major renovation very soon. In the meantime, I will work with our maintenance staff to... More 

Sugar Land
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 4, 2014

At first I did not like this hotel but I loved it after I spoken with the hotel manager Monique which her professionalism melted away my anger and disappointment! I went ahead and re-booked two more rooms and my guests did enjoyed their stay and I will surely come back to this hotel!

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. We do appreciate the kind comments about Monique. I am so pleased that you received such great service from her, and that such service prompted you to book more nights with us. I am also so pleased to read that your guests did enjoy their stay. Your... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 25, 2014

I’d recently relocated to the Houston area but was unable to move into my new apartment as the maintenance team needed to finish up a few things. I worked in Sugar Land so I reserved a room at the Extended Stay - Sugar Land down the road from my office for two nights in June. The room was reserved through... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed August 19, 2014

Very comfortable good service very clean and nice pepople. I recomend staying here. The front desk are nice persons, day and nigth also they have coffe every morning, also all tables are cleani like this place.

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1 review
5 of 5 stars Reviewed August 13, 2014 via mobile

The staff at extended stay inn are more than professional and, thier like family away from home. The staff creates an air of congeniality, and love. They go above and beyond the call of duty for the customer, they give an extra piece of themselves to make your stay unforgetible.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about the our hotel and the exemplary service you received. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the... More 

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