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All 7 Sugar Land hotels

Extended Stay America - Houston - Sugar Land

2.5 of 5 Hotel   |   13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
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Extended Stay America - Houston - Sugar Land
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Ranked #7 of 7 Hotels in Sugar Land
A recent review
4 of 5 stars Reviewed October 4, 2014
Joseph O Sugar Land
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78 reviews from our community

Traveler rating
    34
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed October 7, 2014

I stayed in the same hotel in Philadelphia pa and it was amazing so when I found this one I was so happy. Then I got here. Not worth the 100 bucks I paid. Its run down and poorly maintained. Smells like its never been cleaned. Gross

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you did not have a very good stay, and that you felt our hotel was outdated and poorly maintained. I would like to inform you that the hotel is undergoing major renovation very soon. In the meantime, I will work with our maintenance staff to... More

Sugar Land
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 4, 2014

At first I did not like this hotel but I loved it after I spoken with the hotel manager Monique which her professionalism melted away my anger and disappointment! I went ahead and re-booked two more rooms and my guests did enjoyed their stay and I will surely come back to this hotel!

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Manager_11525, Owner at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. We do appreciate the kind comments about Monique. I am so pleased that you received such great service from her, and that such service prompted you to book more nights with us. I am also so pleased to read that your guests did enjoy their stay. Your... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 25, 2014

I’d recently relocated to the Houston area but was unable to move into my new apartment as the maintenance team needed to finish up a few things. I worked in Sugar Land so I reserved a room at the Extended Stay - Sugar Land down the road from my office for two nights in June. The room was reserved through... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed August 19, 2014

Very comfortable good service very clean and nice pepople. I recomend staying here. The front desk are nice persons, day and nigth also they have coffe every morning, also all tables are cleani like this place.

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1 review
5 of 5 stars Reviewed August 13, 2014 via mobile

The staff at extended stay inn are more than professional and, thier like family away from home. The staff creates an air of congeniality, and love. They go above and beyond the call of duty for the customer, they give an extra piece of themselves to make your stay unforgetible.

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about the our hotel and the exemplary service you received. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the... More

Houston
1 review
1 of 5 stars Reviewed August 12, 2014 via mobile

I been traveling all around the world, I got this place (far away to name it a hotel or even a motel) first they have only one vending machine in the 3rd floor which was broke; no cups or glases in the room, AC not cooling even when we adjusted to 60, response from the receptionist was so poor; I... More

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you bringing your experience to our attention. I am disappointed that you had such unpleasant experience during your stay. I am so sorry that your air conditioner was not working properly during your stay, and that you received such poor service from my staff when you requested assistance. I will have my maintenance staff look into the issue... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2014 via mobile

I got bed bug bites all over my body from this dump!!! There was garbage left in the Halls and never taken out. Our room was dirty upon arrival cigarette buds on the floor. Room smelt like smoke when we asked for a non smoking room. It was disgusting!! Stay away my body is so itchy just thinking about this... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay . The situation you described regarding the pests and cleanliness issues in your room are truly regrettable. We are very sorry for your experience.To ensure that this does not happen in the future, we have had a pest control service treat the hotel. We have also reviewed cleanliness standards with our... More

Houston, Texas
1 review
5 of 5 stars Reviewed August 9, 2014

Loved my stay at extended stay...great cleanliness and service. Only thing is getting utensils for immediate use! I enjoyed the fitness center and pool very much. I couldn't make this more of a home to me. Thank you Extended Stay!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read that your room was clean and you received great service during your stay; however, I do apologize for the utensils not being in the room for immediate use. I will work with my staff to ensure that kitchen equipment is... More

Louisiana, Missouri
1 review
5 of 5 stars Reviewed July 31, 2014

everything I needed. close to highway yet secluded from the day to day traffic. no one bothered me. no loud patrons. easy access to parking. breakfast wasn't a copious amount but was satisfactory. will stay again if needed.

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Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for the feedback about your stay at our hotel. We are glad that you enjoyed your stay and found our location to be quiet. Thank you again for your review. We hope we have the opportunity to see you again in the future. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2014 via mobile

This was the worst hotel experience I have ever had! The first room we were placed in smelt like mildew bad. We found that there was an ac unit in the hall that had water pouring down the wall which was causing the mildew smell! There was also a plug on the wall across from it that was burnt and... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay

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