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All 7 Sugar Land hotels

Extended Stay America - Houston - Sugar Land

2.5 of 5 Hotel   |   13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
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59%
Ranked #7 of 7 hotels in Sugar Land
A recent review
5 of 5 stars Reviewed June 17, 2014
Arshad M Houston, Texas
  • Reviews (69)
  • Photos (23)
  • Amenities
  • Q&A
  • Room tips (19)
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69 people have reviewed this hotel

Traveler rating
    30
    11
    6
    10
    12
See reviews for
15
4
7
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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English first
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

This was the worst hotel experience I have ever had! The first room we were placed in smelt like mildew bad. We found that there was an ac unit in the hall that had water pouring down the wall which was causing the mildew smell! There was also a plug on the wall across from it that was burnt and... More

Was this review helpful? Yes
texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here for a week after we sold our house while new floors were being put down in our new house. We had our dog with us so were limited as to where we could stay without paying a huge pet deposit. That being said, we pretty much expected exactly what we got. I read all the reviews so... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to review your stay. We are sorry to hear that our amenities did not meet your expectations. We are glad that you found the guest laundry convenient, but apologize for the dryer issue. We will work with our maintenance engineer to make sure that all of our dryers are functioning properly. We really appreciate... More

Travelers are raving about these Sugar Land hotels

Houston, Texas
1 review
5 of 5 stars Reviewed June 17, 2014

:::To Whom This May Concern::: I'm a guest at Extended Stay America, Sugarland TX. This is to let you know that this is a excellent location to stay its the perfect location to stay at a home away from home. The manager Nick front desk officer Monique in the morning is the best customer services officer I've ever encountered in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write such a wonderful review of our hotel. I am glad to hear that our great staff provided you with a home away from home experience. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America and we appreciate that you would recommend... More

Sugar Land, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014

I had no choice but to stay here, as my company sent me here, but I'm here for 3 months. I have been here about 1 week now and i CANNOT wait to go home. The staff is nice, but the whole quality of this place blows. Also, I had to disinfect the place myself because it is dirty. The... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for any inconvenience you may have encountered during your stay. In response to your feedback, I met with our housekeeping staff to review our cleaning standards and procedures to ensure these issues do not continue. Please feel free to contact our front desk with any issues during the... More

Newport News, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 30, 2014

The staff at this Extended stay is wonderful. The front desk personnel (Monique) was especially, friendly, professional, helpful and knowledgeable regarding everything you could need in their area. Thank You again Ms. Monique!!! The management was also friendly, professional, and helpful as well. The housekeeping staff did a fantastic job for me during my stay ay Extended Stay Sugar Land,... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Keith - Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and our friendly staff, especially Monique. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More

Kisumu, Kenya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

First, I'd like to say that the afternoon and evening staff are friendly and helpful. I can't fault the front desk employees for lack of support from management. How bad is this hotel? Let me count the ways. The first time that I stayed here, my room wreaked of stale cigarette smoke. All the bed linens were completely saturated with... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am glad that you found our staff to be friendly and helpful. I sincerely apologize that the cleanliness of our hotel did not meet your expectations. As well, I am sorry that your room smelled so strongly of cigarette smoke. I will be meeting with our housekeeping staff to review... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2014 via mobile

I really wanted to give this hotel a chance. I have stayed here for a month and twice I have had security concerns within the hotel. On the first occasion, I accidentally discovered that my door was opening without any key activation. That was resolved later after my complain. The excuse was the door battery was weak. The second occasion... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review about your stay. I am very sorry for the issues you experienced at our hotel. As this hotel's manager, I can assure you that we take guest safety very seriously and are currently addressing the issues you outlined. It is our hope to rectify the situation and ensure that future... More

Loveland, Colorado
Contributor
16 reviews 16 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2014

This hotel is kinda like most Extended Stay hotels. The room has a full size fridge, burners, a microwave, a coffee pot and all the utensils to make a meal. My room was missing a toaster. The cleanliness was ok. Our carpet was badly stained with something blue. My reason for staying here vs a closer Extended Stay to where... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

James - Thank you for taking the time to write a review about your stay. I sincerely apologize that you had issues with the exercise equipment. In response, I have contacted our vendor to come and provide service so this is not an issue in the future. Also, I apologize for the level of cleanliness in your room. This is... More

Houston, Texas
1 review
4 of 5 stars Reviewed January 24, 2014

The staff was great! The hotel is clean and spacious. House keeping comes every day regardless if you are staying or not. I felt very safe and comfortable here. I had company from some work friends and they were attended to with the same customer care.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 22, 2014

I moved across country and stayed at the Comfort Inn and Suites (Texas must be known for big bugs - had the same issue in South Carolina). While exploring the area and wanted to change hotels, I found this great hotel (Extended Stay America - Sugar Land TX) to call home. The staff was EXCELLENT from the moment that I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very happy to read your feedback regarding our excellent staff and the cleanliness of your room. As well, it’s great to hear that you were able to take advantage of our convenient location. Thank you for providing us with your comments. We hope... More

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Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Freeway, (Highway 59), Sugar Land, TX 77478-3521
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
145

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