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Holiday Inn Express Sugar Land

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14444 Southwest Freeway (Highway 59), Sugar Land, TX 77478
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Holiday Inn Express Sugar Land
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57 Reviews from our TripAdvisor Community

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Traveler rating
    14
    20
    14
    7
    2
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8
5
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (57)
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Destrehan, Louisiana
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have to say right off the bat, this is one of the quietest hotels I have ever stayed at. Our room was just to the side of the elevator and we never heard anyone coming or going. On the positive side, the bedding is comfortable and the sofa and chair provide additional relaxation and visiting options. The front desk... More 

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San Antonio, Texas
Level Contributor
168 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a Platinum level member of the IHG so I stay at a lot of HI Expresses and this one was definitely a big disappointment. The deadbolt on my card lock was bent and could not be thrown to secure my door and the peephole was so badly scratched that it was useless, rendering my primary room security measures worthless.... More 

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hiexsugarland, Front Office Manager at Holiday Inn Express Sugar Land, responded to this review

Dear 1BigSaintsFan, First, we want to thank you for being a Platinum Rewards Member with IHG. We thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here to visit family over the Independence Day weekend. The location was convenient - right off the Southwest Freeway. The lobby was clean and pleasant. The pool was very inviting, but we did not get a chance to enjoy it since we were mostly away from the hotel. The staff was very friendly and professional... More 

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hiexsugarland, Front Office Manager at Holiday Inn Express Sugar Land, responded to this review

Dear BadAndy167, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great prind in. We do understand there were minor set backs that came accross throughout your stay, we appreciate your feedback and we will strive to fix those problems you came accross. Thank you... More 

Houston, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 25, 2015

This hotel is lovely, clean, and safe. The rooms offer a microwave, small refrigerator, and coffeemaker. The flat screen TV is good size and comes with Directv. The bath and bed linens are very comfortable.The continental breakfast is good, and the fitness room offers several treadmills and ellipticals with television.

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hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear momlovestotravel2011, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha, K More 

Tempe, Arizona
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 25, 2015

Stayed here for a funeral service over the weekend. Our room was amazing, the tv channels were entertaining and lastly the view of the parking lot was awesome!! The morning breakfast served was so delicious I ate a lot of food. The receptionist was nice and helpful with everything. If your in the Houston area hit this place up!!!

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hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear gborah93, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha, K More 

Edinburg, Texas
2 reviews
4 of 5 stars Reviewed May 27, 2015 via mobile

We decided to stay here for a TMSL graduation ceremony in Houston, which was about a 20+ mile drive. The hotel was easy to find and out check-in was easy & quick. As we drove in, the outside appearance was very nice; the landscaping was meticulous. The room was very close to the elevator and was nice & cool upon... More 

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hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear Linda G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha K. More 

Memphis, TN
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 24, 2015

The outside of this property fooled me. I thought it was a newer style, or at least renovated. Sadly, I was wrong. This is an old property that was renovated on the cheap. The bathrooms are tiny. The carpet is old and tired. I could go on, but I think you probably get the picture. As a very frequent HIE... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear jhill1229, Thank you for your candid review and for being an IHG Rewards Club Gold Member. Thank you for noting our good location. On the other hand, it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially with the room conditions. Your comments are valued and noted and be... More 

Travelers are raving about these Sugar Land hotels

Las Vegas
Level Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 25, 2015

Standard Holiday Inn Express service. Good clean and comfortable with a good breakfast variety. Easy access to the Sugar Land area with convent access to the freeways. We would use this hotel again when in the area.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

We stayed at this hotel for a soccer tournament, and the hotel management was very accommodating to our team. They gave us a late checkout since we had a late morning game, and even opened up a conference room for our boys to play to help burn some extra energy. We usually don't stay at HEX's but I can't recommend... More 

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Stafford, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 4, 2014

The stay was good. The bed sheets were clean and the room was nice. the restroom was clean as well. Overall the only thing was the issue with the elevator. It kept getting stuck. Took the stairs instead.

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Thank you for taking the time to share your experience with us. We apologize for the inconvenience we caused you due to the elevator getting stuck, the vendor did come out on Sunday and made the necessary repairs. We hope to see you again soon. Sincerely, Margaret R More 

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68 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (18)
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Pool/beach area (6)
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Room/suite (20)
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Hotel & grounds (12)
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Business center/function rooms (4)
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Other (8)
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