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Holiday Inn Express Sugar Land

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14444 Southwest Freeway (Highway 59), Sugar Land, TX 77478
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Holiday Inn Express Sugar Land
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Holiday Inn Express Sugar Land
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50 reviews from our community

Traveler rating
    13
    17
    12
    6
    2
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5
4
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas
Top Contributor
121 reviews 121 reviews
42 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Standard Holiday Inn Express service. Good clean and comfortable with a good breakfast variety. Easy access to the Sugar Land area with convent access to the freeways. We would use this hotel again when in the area.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

We stayed at this hotel for a soccer tournament, and the hotel management was very accommodating to our team. They gave us a late checkout since we had a late morning game, and even opened up a conference room for our boys to play to help burn some extra energy. We usually don't stay at HEX's but I can't recommend... More 

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Stafford, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2014

The stay was good. The bed sheets were clean and the room was nice. the restroom was clean as well. Overall the only thing was the issue with the elevator. It kept getting stuck. Took the stairs instead.

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hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Thank you for taking the time to share your experience with us. We apologize for the inconvenience we caused you due to the elevator getting stuck, the vendor did come out on Sunday and made the necessary repairs. We hope to see you again soon. Sincerely, Margaret R More 

Dousman, Wisconsin
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stayed here 5 nights in July. The rooms were small and the air conditioner was loud. The rooms were clean and the staff exceptionally friendly! The breakfast had a good selection and coffee was ready for me every morning by 5:30! I so appreciated that. Thank you!

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hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

We are delighted to hear you've enjoyed most of your stay with us. We are replacing AC units with the General Electric brand which is working much better. On your next visit please let us know so we could get you checked in to one of our suites which is a larger room. Thank you for staying with us. Sincerely,... More 

Dallas, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

This isn't a fancy hotel by any means. Rooms are a little small and televisions are outdated. Bathrooms also on the smaller side. On a positive note, the free breakfast is large and substantial. It was a little harder to find the access road to get there for the main road, but we may have gone a back way. Better... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear Youngatheart136, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I apologize for any confusion regarding your reservation. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us... More 

Austin, TX
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 12, 2014

Okay, I really want to give it a 2.5 stars, but since that isn't an option, I'll downgrade a bit. I can say the bathroom was the cleanest, shiniest hotel bathroom ever, so that gets a 5! The rooms were small and left very little room for moving around or storing things, plus they were very poorly lit. And our... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear daphsmom, Thank you for writing a review about your stay. It is nice to know you found the cleanliness of the bathroom flawless . I am however, disappointed that the size of the room and the lighting conditions were not to your liking. We are very sorry for any inconvenience these aspects have caused. As a valued guest, we... More 

Frisco, TX
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 12, 2014 via mobile

I have now stayed at this property several times and do not understand the many recent good reviews. True the hotel is in a great location, but it is an older HIE, the AC is very loud and the thermostats never seem to operate properly (regardless of the room I am in), and the rooms are small. The bathroom vanity... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear Craig C, Thank you for staying with us again. I am glad to know that you find the staff friendly and the rooms clean. Please accept our sincerest apologies that the air conditioning unit and the size of the room did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us... More 

Gainesville, FL
Top Contributor
73 reviews 73 reviews
58 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed February 6, 2014 via mobile

Staff, excellent and friendly. Location, very good close to town center (by car). Hotel room was not fresh bed not the best. A call at 9 AM to our room to ask us if we ready to check out is a first for us. $170 plus tax is def overvalued. Renovated bathroom is ok. Wifi weak but free. Breakfast is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear elsalawy, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased you liked the location of our hotel. I am very sorry to hear about the troubles you encountered over the computers at the business center. Rest assured that the issues you have raised have been... More 

Travelers are raving about these Sugar Land hotels

Pittsburgh, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

Very clean, good service, didn't have the best rate. This hotel is in a great location, near some great restaurants. Very close to Crown Cork and Seal, the plant I cover. I'll probably stay here everytime I'm in Sugar Land.

Was this review helpful? Yes 1
hiexsugarland, Manager at Holiday Inn Express Sugar Land, responded to this review

Thank You for choosing the Holiday Inn Express Sugarland, we appreciate your business. We look forward to seeing you on your next visit here where eveything is sweeter in Sugarland Texas! More 

Pa
Top Contributor
147 reviews 147 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 20, 2013

This was my first stay at a HIE. I have avoided them in the past due to their seemingly routine location right up against the busiest highway in the area. This one is different. It's well off the road, and shockingly quiet. The rooms are modest but clean and well-maintained. The staff is nice and makes every attempt to be... More 

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Thank you for choosing the Holiday Inn Express Sugarland, we appreciate your business. We are happy you enjoyed your stay with us and we look forward to seeing you on your next stay. Everything is Sweeter at the Holiday Inn Express Sugarland! More 

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