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Holiday Inn Express Sugar Land

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14444 Southwest Freeway (Highway 59), Sugar Land, TX 77478
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Holiday Inn Express Sugar Land
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54 Reviews from our TripAdvisor Community

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Traveler rating
    14
    19
    12
    7
    2
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5
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (54)
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    (13)
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Houston, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is lovely, clean, and safe. The rooms offer a microwave, small refrigerator, and coffeemaker. The flat screen TV is good size and comes with Directv. The bath and bed linens are very comfortable.The continental breakfast is good, and the fitness room offers several treadmills and ellipticals with television.

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear momlovestotravel2011, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha, K More 

Tempe, Arizona
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a funeral service over the weekend. Our room was amazing, the tv channels were entertaining and lastly the view of the parking lot was awesome!! The morning breakfast served was so delicious I ate a lot of food. The receptionist was nice and helpful with everything. If your in the Houston area hit this place up!!!

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear gborah93, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha, K More 

Edinburg, Texas
2 reviews
4 of 5 stars Reviewed May 27, 2015 via mobile

We decided to stay here for a TMSL graduation ceremony in Houston, which was about a 20+ mile drive. The hotel was easy to find and out check-in was easy & quick. As we drove in, the outside appearance was very nice; the landscaping was meticulous. The room was very close to the elevator and was nice & cool upon... More 

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Dear Linda G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cmantha K. More 

Memphis, TN
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 24, 2015

The outside of this property fooled me. I thought it was a newer style, or at least renovated. Sadly, I was wrong. This is an old property that was renovated on the cheap. The bathrooms are tiny. The carpet is old and tired. I could go on, but I think you probably get the picture. As a very frequent HIE... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear jhill1229, Thank you for your candid review and for being an IHG Rewards Club Gold Member. Thank you for noting our good location. On the other hand, it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially with the room conditions. Your comments are valued and noted and be... More 

Travelers are raving about these Sugar Land hotels

Las Vegas
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed February 25, 2015

Standard Holiday Inn Express service. Good clean and comfortable with a good breakfast variety. Easy access to the Sugar Land area with convent access to the freeways. We would use this hotel again when in the area.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

We stayed at this hotel for a soccer tournament, and the hotel management was very accommodating to our team. They gave us a late checkout since we had a late morning game, and even opened up a conference room for our boys to play to help burn some extra energy. We usually don't stay at HEX's but I can't recommend... More 

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Stafford, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 4, 2014

The stay was good. The bed sheets were clean and the room was nice. the restroom was clean as well. Overall the only thing was the issue with the elevator. It kept getting stuck. Took the stairs instead.

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

Thank you for taking the time to share your experience with us. We apologize for the inconvenience we caused you due to the elevator getting stuck, the vendor did come out on Sunday and made the necessary repairs. We hope to see you again soon. Sincerely, Margaret R More 

Dousman, Wisconsin
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stayed here 5 nights in July. The rooms were small and the air conditioner was loud. The rooms were clean and the staff exceptionally friendly! The breakfast had a good selection and coffee was ready for me every morning by 5:30! I so appreciated that. Thank you!

Was this review helpful? Yes
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review

We are delighted to hear you've enjoyed most of your stay with us. We are replacing AC units with the General Electric brand which is working much better. On your next visit please let us know so we could get you checked in to one of our suites which is a larger room. Thank you for staying with us. Sincerely,... More 

Dallas, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

This isn't a fancy hotel by any means. Rooms are a little small and televisions are outdated. Bathrooms also on the smaller side. On a positive note, the free breakfast is large and substantial. It was a little harder to find the access road to get there for the main road, but we may have gone a back way. Better... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear Youngatheart136, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I apologize for any confusion regarding your reservation. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us... More 

Austin, TX
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 12, 2014

Okay, I really want to give it a 2.5 stars, but since that isn't an option, I'll downgrade a bit. I can say the bathroom was the cleanest, shiniest hotel bathroom ever, so that gets a 5! The rooms were small and left very little room for moving around or storing things, plus they were very poorly lit. And our... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review

Dear daphsmom, Thank you for writing a review about your stay. It is nice to know you found the cleanliness of the bathroom flawless . I am however, disappointed that the size of the room and the lighting conditions were not to your liking. We are very sorry for any inconvenience these aspects have caused. As a valued guest, we... More 

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68 photos of this hotel

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