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Hyatt Place Houston/Sugar Land

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16730 Creek Bend Drive, Sugar Land, TX 77478
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Hyatt Place Houston/Sugar Land
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Hyatt Place Houston/Sugar Land
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156 reviews from our community

Traveler rating
    84
    49
    18
    1
    4
See reviews for
39
24
8
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Carrollton, United States
1 review
5 of 5 stars Reviewed yesterday NEW

It's a nice clean property in a safe area and tucked away in a quiet and scenic location of Sugarland. The rooms are spacious, clean and affordable. The staff were quick to respond and very accommodating. Will definitely stay there again!!

Review collected in partnership with Hyatt Hotels

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Bethel, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel but not equipped to handle large turnover of guests from the cleaning staff to the breakfast area. Staff is not being managed too closely but will help if asked. Very nice rooms and if you don't have high expectations it is fine because the price and location is good.

Review collected in partnership with Hyatt Hotels

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Eagle Pass, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My first time visiting Sugarland and we decided to book Hyatt. Awesome I loved it. Everything was great. It has a lake view which was a plus and so beautiful. Complimentary breakfast was great. I just loved. I do recommend it☺

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Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful !!! The lounging area near the Lake was amazing. The Customer service from the hotel staff was very good ... The area is great for the kids .. There are great restaurants within a 5 mile radius. Next time I need to be on that side of Houston (Stafford, Sugar Land) I will use this hotel... More 

Review collected in partnership with Hyatt Hotels

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Pearland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed due to a wedding close by. The service was great! The room was very clean and comfortable. I was not a great fan of the complementary breakfast but, the coffee was great. We would definitely recommend this hotel.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We truly value that you would recommend our hotel and we hope to have the pleasure of being of service to you once more. Thank you for your valued feedback. Sincerely, Matthew Shine Assistant General Manager More 

London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Its clean and has friendly staff. Convenient location if you are around for a few nights. The mall is not too far, around 10min drive and lots of great restaurants around. The breakfast included is pretty good too.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We would like to thank you for giving us the opportunity to be of service to you during your visit to Sugar Land. We are very grateful that you decided to stay with us and that you shared your personal views about the Hyatt Place Sugar Land on TripAdvisor. I am very pleased to hear that you enjoyed our staff,... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 2, 2015 via mobile

Nice hotel.. requested a connecting room during reservation. I also called two days before to confirm the connecting rooms and was assured that I would receive them. I was able to check in early at 1 which was great I was hosting a slumber party for my 11 year old daughter so I had to decorate. I went to the... More 

Was this review helpful? Yes 3
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your feedback about the Hyatt Place Houston - Sugar Land. I sincerely apologize that we failed to meet your expectations. Feedback such as yours is vitally important to our success and we appreciate your taking the time to inform us of your dissatisfaction during your recent visit. I would like to assure you that... More 

Senior Contributor
28 reviews 28 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2015

I prefer the Hyatt Place when I'm in town. The rooms are great. They are clean, quiet and very comfortable. All the amenities are nice as well. You are close to some decent restaurants. The cheesecake they sell is awesome. It's my guilty pleasure when I'm in town.

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We are delighted that we are your preferred hotel during your travels to Sugar Land and we're very happy to have earned your positive feedback. Thank you for your valued review. We would love the opportunity to... More 

Philadelphia, PA
Top Contributor
342 reviews 342 reviews
63 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed January 27, 2015

I usually stay at another local hotel when visiting Sugar Land, but I decided to stay here as the rate was so much lower. Well, it might have been less costly, but it was ten times better! The rooms were nice and comfortable with a partition between the bedroom and the living ng room. That made it nice for watching... More 

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for reviewing us about your first experience at the Hyatt Place Houston - Sugar Land . Your positive feedback is surely welcomed and appreciated. It's truly an honor to be your new "go-to" hotel in Sugar Land! We are extremely happy that you decided to give us a try and we truly look forward to seeing... More 

Morgan Hill, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2015

First of all, it’s our holiday but we picked this hotel because 1) we stayed in other Hyatt before during our business trip and 2) price is reasonable. At the first sight, it looks just like typical others business hotel in Hyatt brand. But the local greeting to our 11pm arrival is a bit different. Over here just reminded us... More 

Was this review helpful? Yes 2
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are very appreciative of your recommendation and we are surely looking forward to your return the next time your travels bring you to Sugar Land. Thank you so much for recognizing some of the key points of our hotel. Rest assured, I promise to address your concerns regarding the welcome you experience at check-in. Thank you again for your... More 

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