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Hyatt Place Houston/Sugar Land

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16730 Creek Bend Drive, Sugar Land, TX 77478
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Hyatt Place Houston/Sugar Land
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Hyatt Place Houston/Sugar Land
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172 Reviews from our TripAdvisor Community

Traveler rating
    93
    55
    19
    1
    4
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45
28
9
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
70 reviews 70 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've stayed here several times and as always been very satisfied. Check-in was a breeze and the front desk staff were pleasant. The room has a small living area with writing desk and big flat screen TV, Fridge and microwave oven. Wifi is free. The hotel is located just across some fine restaurants and shops. They have a shuttle available... More 

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houston, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Spent the weekend here with my family. Nice hotel with a very friendly hotel staff. Great place to kick-back and go for a run. There are several running routes around a lake and a residential neighborhood.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you for sharing your experience after staying with us recently. We appreciate your kind remarks and hope you will give us another opportunity to serve you on your next visit to Sugar Land, TX. Thank you for allowing us to be of service to you. Warm Regards, Matthew Shine Assistant General Manager More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Great location for both fun and business. Lots to do or you can escape it all and enjoy the room.. Shopping is minutes away and staff in hotel are great to support you on your needs.. You will not be sorry the location and hotel is very new and lots of great perks to stay there.......

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are very appreciative of your kind remarks and we are surely looking forward to your return the next time your travels bring you to Sugar Land. Thank you so much for recognizing some of the key points of our hotel that other potential travelers are interested in. Please come back and visit us real soon. Sincerely, Matthew Shine Assistant... More 

Kellerberg, Austria
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Clean hotel. Big rooms. Would stay again. However the water pressure in the shower was extremely low. Breakfast was good. Was in the area for a wedding. Overall nice hotel. Friendly staff. Did not use the pool/exercise equipment, so cannot comment on that..but passed by the pool fitness center and looked good

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

It was a pleasure to be of service to you during your travels to Sugar Land, TX. Thank you very much for taking the time to share your positive thoughts about our hotel on TripAdvisor. Please accept my sincere apologies that the water pressure was not up to your standards. Rest assured, your comments have been forwarded to Engineering and... More 

buenos aires, Argentina
1 review
3 of 5 stars Reviewed 1 week ago

business trip for 2 weeks : Good room and bed good service friendly in general, clean place but breakfast hot choicetoo greasy ( beacon , melted cheese with omelette between buns )simple scramble eggs should be an option .

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for taking the time to share your experience about the Hyatt Place Houston - Sugar Land. We are extremely grateful that you chose our hotel while here on business in Sugar Land. Your comments regarding breakfast are highly appreciated as they help us identify our strengths as well as opportunities of improvement. If there is anything... More 

Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 1 week ago

Every time in Houston I choose to stay at the Hyatt Place as it is conveniently locate in the intersection of highways 59 and 6 thus giving you accessibility to travel anywhere you wish in the southeast Texas. Rooms are spacious environment very pleasant free Wifi free printer for business people and the breakfast buffet is superb to start your... More 

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are very excited to hear that you enjoyed your recent visit at the Hyatt Place Houston - Sugar Land! Thank you so much for your loyalty. Your positive feedback is highly useful for other travelers who utilize TripAdvisor to assess their hotel of choice. Please do not hesitate to come back and visit us at any time. If I... More 

St.Louis, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Excellent service, only problem was with beds; they are not comfortable. front desk staff are very friendly and helpful and they provide best customer care service. Hotel is very nice and clean and location is very good.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your experience about the Hyatt Place Houston - Sugar Land. We're so happy to hear that you enjoyed your stay at our hotel but we sorry to hear that you were dissatisfied with the mattress in your room. We realize that sleep quality is one of the most important factors when lodging at hotels... More 

Sulphur, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Fast, friendly staff, When I told them I had been there before, they didn't continue on with their normal spiel for new guests, but made sure I had what I needed. Rooms clean, quite and comfortable. No unwanted noise from AC or refrigerator. Iron worked. Breakfast bar with 3 warm choices and a number of cold selections, fruit, yogurt and... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Please accept our sincere gratitude for being a loyal guest of the Hyatt Place Houston - Sugar Land. We appreciate your patronage and we're ecstatic to hear that you've been happy with your recent visits at our hotel . We understand that there is not a "one size fits all" way to provide customer service and that each guest should... More 

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hyatt Place was terrific! It was new, contemporary and very clean. The staff was very friendly, and it was a nice quiet environment. The only negative was that the breakfast was a bit limited, and the fruit was not as fresh as I would have liked. They did have very good breakfast sandwiches, which was a nice change from... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We truly appreciate your positive feedback as well as your comments regarding your dissatisfaction with our breakfast buffet. I sincerely apologize that the fruit was not as fresh as you would have liked and I assure you that your comments will be shared with our Food & Beverage team, and that we will make this a top priority moving forward.... More 

Houston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I chose this hotel because of the good reviews and low weekend rates. The value was above my expectations. The room was large and well appointed with a work station and large, comfortable sofa. The best part...it was quiet. Despite a wedding party and loud prom-goers, we were never disturbed. Very restful. The staff were very welcoming. The free breakfast... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for your kind review of Hyatt Place Houston - Sugar Land. It is so great to hear that value of our hotel exceeded your expectations and you will be a guest of ours again in the future. We look forward to seeing you again soon. Thank you again for your valued feedback. Sincerely, Matthew Shine Assistant... More 

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