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Hyatt Place Houston/Sugar Land

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16730 Creek Bend Drive, Sugar Land, TX 77478
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Hyatt Place Houston/Sugar Land
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Hyatt Place Houston/Sugar Land
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158 reviews from our community

Traveler rating
    85
    50
    18
    1
    4
See reviews for
40
25
8
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Located near tons of local restaurants and shops. Hotel was very clean and the staff was super friendly and helpful; not to mention the free breakfast & wifi was an added plus. This was my first time staying at a Hyatt property and I most certainly will again in the future.

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Carrollton, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

It's a nice clean property in a safe area and tucked away in a quiet and scenic location of Sugarland. The rooms are spacious, clean and affordable. The staff were quick to respond and very accommodating. Will definitely stay there again!!

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for choosing our hotel during your travels to Sugar Land. I'm so happy to hear that were able to provide you with a great experience! Our team truly appreciates your positive feedback and and we would like to express our sincere gratitude for choosing our hotel for your future visits. Thank you so much for your... More 

Norcross, Georgia
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I used to stay at another full service hotel in the Sugar Land area, but that hotel wasn't available for my most recent travel dates and I'm very glad that happened. I have stayed at Hyatt's before, but this was my first stay at a Hyatt Place. The Hyatt Place Sugar Land was wonderful. It is situated on a beautiful... More 

Review collected in partnership with Hyatt Hotels

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Bethel, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a very nice hotel but not equipped to handle large turnover of guests from the cleaning staff to the breakfast area. Staff is not being managed too closely but will help if asked. Very nice rooms and if you don't have high expectations it is fine because the price and location is good.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for sharing your feedback regarding your recent stay at the Hyatt Place Houston - Sugar Land. Please accept my sincere apologies that your experience was anything less than satisfying. We really appreciate you informing us of your dissatisfaction as it assist us in our continuous effort to improve our services. I promise to share your comments... More 

Eagle Pass, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My first time visiting Sugarland and we decided to book Hyatt. Awesome I loved it. Everything was great. It has a lake view which was a plus and so beautiful. Complimentary breakfast was great. I just loved. I do recommend it☺

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your experience about the Hyatt Place Houston - Sugar Land; we highly value your feedback. We're fortunate that you gave us the opportunity to serve you and we would love to see you again so please come back and visit us soon! If there is anything I may do you for please do not... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful !!! The lounging area near the Lake was amazing. The Customer service from the hotel staff was very good ... The area is great for the kids .. There are great restaurants within a 5 mile radius. Next time I need to be on that side of Houston (Stafford, Sugar Land) I will use this hotel... More 

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

It was a pleasure to be of service to you during your visit to Sugar Land, TX. Thank you very much for taking the time to share your positive thoughts about our hotel on TripAdvisor. We sincerely appreciate your feedback and we would love to see you on your next visit to Sugar Land. If I may be of further... More 

Pearland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed due to a wedding close by. The service was great! The room was very clean and comfortable. I was not a great fan of the complementary breakfast but, the coffee was great. We would definitely recommend this hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We truly value that you would recommend our hotel and we hope to have the pleasure of being of service to you once more. Thank you for your valued feedback. Sincerely, Matthew Shine Assistant General Manager More 

London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Its clean and has friendly staff. Convenient location if you are around for a few nights. The mall is not too far, around 10min drive and lots of great restaurants around. The breakfast included is pretty good too.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We would like to thank you for giving us the opportunity to be of service to you during your visit to Sugar Land. We are very grateful that you decided to stay with us and that you shared your personal views about the Hyatt Place Sugar Land on TripAdvisor. I am very pleased to hear that you enjoyed our staff,... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 2, 2015 via mobile

Nice hotel.. requested a connecting room during reservation. I also called two days before to confirm the connecting rooms and was assured that I would receive them. I was able to check in early at 1 which was great I was hosting a slumber party for my 11 year old daughter so I had to decorate. I went to the... More 

Was this review helpful? Yes 3
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your feedback about the Hyatt Place Houston - Sugar Land. I sincerely apologize that we failed to meet your expectations. Feedback such as yours is vitally important to our success and we appreciate your taking the time to inform us of your dissatisfaction during your recent visit. I would like to assure you that... More 

Senior Contributor
28 reviews 28 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2015

I prefer the Hyatt Place when I'm in town. The rooms are great. They are clean, quiet and very comfortable. All the amenities are nice as well. You are close to some decent restaurants. The cheesecake they sell is awesome. It's my guilty pleasure when I'm in town.

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We are delighted that we are your preferred hotel during your travels to Sugar Land and we're very happy to have earned your positive feedback. Thank you for your valued review. We would love the opportunity to... More 

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