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Hyatt Place Houston/Sugar Land

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16730 Creek Bend Drive, Sugar Land, TX 77478
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Hyatt Place Houston/Sugar Land
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Hyatt Place Houston/Sugar Land
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150 reviews from our community

Traveler rating
    79
    49
    17
    1
    4
See reviews for
36
23
8
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (150)
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    (36)
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel.. requested a connecting room during reservation. I also called two days before to confirm the connecting rooms and was assured that I would receive them. I was able to check in early at 1 which was great I was hosting a slumber party for my 11 year old daughter so I had to decorate. I went to the... More 

Was this review helpful? Yes 2
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your feedback about the Hyatt Place Houston - Sugar Land. I sincerely apologize that we failed to meet your expectations. Feedback such as yours is vitally important to our success and we appreciate your taking the time to inform us of your dissatisfaction during your recent visit. I would like to assure you that... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

I prefer the Hyatt Place when I'm in town. The rooms are great. They are clean, quiet and very comfortable. All the amenities are nice as well. You are close to some decent restaurants. The cheesecake they sell is awesome. It's my guilty pleasure when I'm in town.

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We are delighted that we are your preferred hotel during your travels to Sugar Land and we're very happy to have earned your positive feedback. Thank you for your valued review. We would love the opportunity to... More 

Philadelphia, PA
Top Contributor
311 reviews 311 reviews
61 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed January 27, 2015

I usually stay at another local hotel when visiting Sugar Land, but I decided to stay here as the rate was so much lower. Well, it might have been less costly, but it was ten times better! The rooms were nice and comfortable with a partition between the bedroom and the living ng room. That made it nice for watching... More 

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for reviewing us about your first experience at the Hyatt Place Houston - Sugar Land . Your positive feedback is surely welcomed and appreciated. It's truly an honor to be your new "go-to" hotel in Sugar Land! We are extremely happy that you decided to give us a try and we truly look forward to seeing... More 

Morgan Hill, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2015

First of all, it’s our holiday but we picked this hotel because 1) we stayed in other Hyatt before during our business trip and 2) price is reasonable. At the first sight, it looks just like typical others business hotel in Hyatt brand. But the local greeting to our 11pm arrival is a bit different. Over here just reminded us... More 

Was this review helpful? Yes 2
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are very appreciative of your recommendation and we are surely looking forward to your return the next time your travels bring you to Sugar Land. Thank you so much for recognizing some of the key points of our hotel. Rest assured, I promise to address your concerns regarding the welcome you experience at check-in. Thank you again for your... More 

Fort Washington, Pennsylvania
Top Contributor
311 reviews 311 reviews
112 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 20, 2015

Houston can be kinda of hit-n-miss for hotels, what looks like a decent hotel may actually not be in a nice area at all (looking at you Courtyard Marriotts). This is and delivers. Plenty of commercial and retail nearby, nice lake and walking path. Rooms are nicely appointed, and while not the newest, the property is well-kept and in good... More 

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

It was a pleasure to be of service to you during your week of business in Sugar Land, TX. Thank you very much for taking the time to share your positive thoughts about our hotel on TripAdvisor. We sincerely appreciate your feedback and we would love to see you on your next visit to Sugar Land. If I may be... More 

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 15, 2015

Pros: * Free hot breakfast (which was a determining factor for staying at hotel) * Good/safe area * Walking distance to restaurants * Nice large lake with walk-path to walk around * Free parking (common at local hotels) * Nice large/modern room, sitting area, desk, etc. * Free wi-fi * Fitness room * Nice outdoor public sitting areas * Good... More 

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for sharing your thoughts as a guest of the Hyatt Place Houston - Sugar Land. We genuinely value your positive feedback and we would like to thank you for choosing our hotel. Your constructive feedback surely appreciated and it will definitely be shared with the respective departments. We're always seeking ways to improve and it's our... More 

1 review
5 of 5 stars Reviewed January 1, 2015

This is a very nice hotel to stay at. We stayed on the top floor overlooking the water and the view was wonderful. The room was spacious and had everything we needed. We had a small issue with our room and called the desk to get it sorted out. The assistant general manager, Matthew Shine, REALLY went above and beyond... More 

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for taking the time to review your experience as a guest of the Hyatt Place Houston - Sugar Land. As professionals in the hospitality, it is our guests' satisfaction that is truly the most rewarding aspect of our trade. I am very grateful that I was given the opportunity to correct the inconvenience that you encountered... More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2014

Bought a Groupon for the Hyatt Place not knowing how it was and we were not diappointed! The cost with taxes was $111.87. Kids stay free under 18 and breakfast is included! We use Groupon a lot on our road trips for eating out on the road. Also use GasBuddy for finding decent gas prices. Happy traveling!

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for your kind review. We enjoyed being of service to you during your time at our hotel and I'm very pleased to hear that you had an enjoyable stay. We surely welcome your return on your next visit to Sugar Land. Thank you for being a valued guest. Warm regards, Matthew Shine Assistant General Manager More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 28, 2014

I love the large HDTV and how it's set up so you can pivot the TV and watch from the luxurious, pillowy bed of clouds (the sheets are SO AMAZING and I love the crisp clean smell of freshly laundered linens with a hint of bleach *BLISS* - huge deal when you're in a hotel!). Pivot to the right so... More 

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you very much for sharing your feedback regarding your recent stay at our hotel. We really appreciate your enlightening us of your dissatisfaction as it assist us in our effort to improve our service and property. Please accept my sincere apologies that your experience was anything less than satisfying. Rest assured, all of your comments and concerns will addressed... More 

Brownsville, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2014

Great Hotel, tucked in a horse-shoe waterway, centrally located off Hwy6 & 90. Great location for my cuz's daughter's wedding. Easy access to local food fare and First Colony mall. Exceptional staff. Clean, quiet rooms. Local waterway has a great running trail\track. A must stay

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you for sharing your experience about the Hyatt Place Houston - Sugar Land. We value your candid feedback and we are very grateful that you gave us the opportunity to serve you during the wedding you attended in Sugar Land. Please come back and see us soon! Thank you again for your kind review. Warm regards, Matthew Shine Assistant... More 

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