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Hyatt Place Houston/Sugar Land

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16730 Creek Bend Drive, Sugar Land, TX 77478
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Hyatt Place Houston/Sugar Land
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Hyatt Place Houston/Sugar Land
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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freeport, florida
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a great choice of hotel for us. My son and I enjoyed walking along the pretty walking trail which also crossed along footbridge where we watched the turtles and ducks. Our room was very clean and comfortable and we had a quiet sleep although the hotel was full of guests. Several eating places within walking distance including a... More 

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Nakskov, Denmark
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were three persons in the room, which was approved for 3 persons. At arrival the room wasn't ready for the third person and when asking for help to get the room ready for the third person we realised it seemed to be our own task to do so. When asking for help the second time it was promised, but... More 

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Sugar Land, United States
5 of 5 stars Reviewed 5 days ago NEW

They did a great job for us! We had a block of rooms plus enjoyed having the rehearsal dinner and dessert/drinks there too! Rooms were great and roomy for the bridal party to get ready. with hair and makeup. View was great too!

Review collected in partnership with Hyatt Hotels

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1 review
5 of 5 stars Reviewed 6 days ago NEW

I had no issues... my room was clean, breakfast was good and the hotel is in a safe area (it looks like a safe area). I would stay again (I travel a lot and that is something I CAN'T say about every hotel stay) :-)

Review collected in partnership with Hyatt Hotels

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Arlington, United States
5 of 5 stars Reviewed 1 week ago

We attended a wedding and the Bride's family selected the Hyatt Place for their block of rooms. It was one of the best hotel experiences I've had over the past 50 years. VERY IMPRESSED - loved it and will definitely stay again!

Review collected in partnership with Hyatt Hotels

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Calgary
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Perfect for a short business stay. Quite, clean, comfortable, the basics are all very good. They have Starbucks coffee and treats in the lobby 24hrs. No room service though which is my only minor complaint. Staff was also very nice and chatty. Had a good one night stay.

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We're delighted to hear that you enjoyed your stay at our hotel during your travels to Sugar Land. With the many hotel choices to choose from, we are very grateful that you decided to stay with us and that you shared your views about the our hotel TripAdvisor. We certainly welcome your return visit and we look forward to seeing... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Staff is caring and friendly. Rooms are comfortable and very spacious, a plus when traveling with children or needing handicap accessibility. They are very accommodating and provide pillows and toiletries that are top notch. The breakfast is above what you would expect at a hotel. Hyatt is always our first choice when traveling.

Review collected in partnership with Hyatt Hotels

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

It is great to hear that you enjoyed your recent stay at the Hyatt Place Houston - Sugar Land. Thank you so much for sharing your feedback with us. We're ecstatic to hear that Hyatt is your first choice when traveling! We really do appreciate your loyalty and we would love to see you again soon. Thank you again for... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had visited this place few months back however thought to share review on my memorable stay. Very peaceful and calm place - very near to my office and a good business hotel. Had less options being a strict vegetarian however have nearby good restaurants available. Fantastic view from rooms of river and sunrise.

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Your positive review of your experience as a recent guest of ours is highly useful to those who use TripAdvisor to assess their hotel of choice. We cherish feedback such as yours and we would like to thank you for sharing your impressions. We are pleased to hear that your stay was memorable and we truly do hope to see... More 

Lawrenceville, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 5 nights while my husband was in a training class for his company. The room smelled of mildew (we were on the 9th floor) and I have been told that this might have to do with all the rain the Houston area had in June. Needs to be checked for mold as on day four, I developed... More 

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We highly value your candid feed and we would like to thank you for giving us the opportunity to be of service to you during your recent travels to Sugar Land. We would like to sincerely apologize for the less than desirable stay that you had. Rest assured, we will surely address your concerns. Would you be so kind to... More 

Edinburg, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have to say is really one of the best ones I have ever been to. I was attending a soccer match in Houston and was looking for a Drury since that is usually were I stay. It was available for those days but somehow expensive so then I came across Hyatt Place and I decided to book since it... More 

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Your kind comments regarding your stay at the Hyatt Place Houston - Sugar Land have been shared with our staff and we are very grateful that you chose to stay at our hotel. We strive to please each and every guest while making their experience with us as hassle free and enjoyable as possible. We really do look forward to... More 

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