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All 7 Sugar Land hotels

Hyatt Place Houston/Sugar Land

3.0 of 5 Hotel   |   16730 Creek Bend Drive, Sugar Land, TX 77478
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84%
Ranked #4 of 7 hotels in Sugar Land
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 weeks ago
Aurora_Nomad Chicago, Illinois
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101 people have reviewed this hotel

Traveler rating
    51
    34
    13
    0
    3
See reviews for
25
15
5
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Chicago, Illinois
Top Contributor
51 reviews 51 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pluses: great customer service, food available 24/7, good free breakfast, shuttle bus, lake right next to the hotel (great for jogging, walkking), good selection of restaurants and a whole foods store in walking distance, chairs outside are great for socializing. Rooms with lake view feature sunrise, while rooms with parking lot view feature sunset - beautiful either way! Minuses: Gym... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are very appreciative of your recommendation and we surely welcome your return the next time your travels bring you to Sugar Land. Thank you so much for recognizing some of the key points of our hotel. Your detailed review of our property and our guest rooms are highly beneficial to travelers who use TripAdvisor when making their lodging decisions.... More

Knoxville, Tennessee
Top Contributor
77 reviews 77 reviews
58 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arriving late, I was hungry and quickly realized that the hotel was a bit isolated in a business park from restaurants. I was a little dismayed because I was hungry, however the staff informed me of a footbridge that connected the property with many restaurants across the water at a shopping plaza. The hotel is larger than most Hyatt Place's... More

Was this review helpful? Yes 2
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

It is an absolute privilege to be your first choice of hotels in Sugar Land and we certainly welcome your return visit. Thank you for acknowledging the quality of our hotel and for recognizing the customer service you experienced. Positive reviews such as yours provide encouragement for our team here at the Hyatt Place Houston - Sugar Land and I... More

Dallas, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were trying to decide where to stay in Houston for spring break, between downtown and this outer suburb. So glad we chose Sugar Land and this Hyatt. Location was great sitting on a large lake with restaurants walking distance across the lake or a 5 minute drive away. We visited the zoo and the childrens museum (35 mins drive),... More

Was this review helpful? Yes 1
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are ecstatic to hear that you enjoyed your spring break while staying at the Hyatt Place Houston - Sugar Land. It's wonderful to see that you made the most of your trip and visited many of the attractions that the Houston area has to offer; the Houston Zoo and Museum District are my personal favorites. We would love to... More

Lakewood, Colorado
Top Contributor
74 reviews 74 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 9, 2014

I overnighted at this hotel after missing a connection from Houston to San Antonio. While I arrived late check in was prompt and friendly. The rooms were surprisingly large with a sitting area with desk and refrigerator that was somewhat separated from the sleeping area by a small divider. It was a very nice stay and the included breakfast was... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We are highly grateful for your recommendation of our hotel and I would like to thank you for sharing your thoughts about the Hyatt Place Houston - Sugar Land. We understand first hand how inconveniencing a flight connection may be, so it's especially gratifying to know that you were able to still have an enjoyable night. We would love the... More

Secunda, South Africa
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I have stayed at this hotel on various occasions and it is really value for money. Rooms are very comfortable and spacious. The hotel staff a very friendly and helpful. The breakfasts are served in a manner that it feels like home. The hotel should maybe just think about varying what is served for breakfasts as it is the same... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Your invaluable positive review of your experiences as a continuous guest of ours is surely welcomed by our team at the Hyatt Place Houston - Sugar Land. We sincerely appreciate your patronage and we would like to thank you for your loyalty. Thank you for your suggestion regarding our breakfast rotation. Your comments have been noted and they will be... More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2014

Our house was flooded and the insurance put us in a place close to our work. This hotel was extremely convenient to all sugar land destinations but enough away from the freeway to be decently quiet. The front desk staff was so empathetic and accommodating to us. They put us in an accessible room which was huge and had a... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for taking the time to review the Hyatt Place Houston - Sugar Land. We greatly appreciate the time you put into writing your review, especially considering the unfortunate circumstances you're experiencing regarding your home. We place a great value on our guests' opinions and it is very rewarding to hear when our guests enjoy their stay... More

Glendale Heights, Illinois
1 review
4 of 5 stars Reviewed February 18, 2014

This hotel is by far the best in the Sugar Land area, I think the prices may be too high at times (yes i'm a hyatt gold member), but the service and room cleanliness here is by far worth this review. I've started price shopping for other hotels, and honestly the extra $5 or $10 bucks is worth this place,... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for choosing our hotel when your travels bring you to Sugar Land. We are very grateful that you will continue to stay with us and that you have shared your personal views about the Hyatt Place Houston - Sugar Land on TripAdvisor. We appreciate your recognition of the cleanliness of our hotel as well as the... More

Houston, Texas
1 review
1 of 5 stars Reviewed January 20, 2014

I had a really bad experience in this hotel. I left my ring in the room, and whenever I called to ask for it and they said they where going to call me back the next day and they never did. I had to call back more than two times and at the end they said they couldn't do anything... More

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Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

We would like to thank you for enlightening us of your dissatisfaction with your recent stay at the Hyatt Place Houston - Sugar Land. We understand how essential our guests' personal belongings are, and how crucial the recovery of these items are when inadvertently left in the room upon departure. I would like to assure you that our management and... More

Sugar Land, Texas
1 review
1 of 5 stars Reviewed January 6, 2014

This was probably one of the worst nights I've ever spent in a hotel. It was very clean, but the room was extremely loud. You could hear the conversations of the people on each side of you and the footsteps of the people above you. In addition, there is a partition separating the room and the AC doesn't reach the... More

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your review about the Hyatt Place Houston - Sugar Land. I sincerely apologize that your experience was anything less than satisfying. I assure you that our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable... More

Miami, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2014

Me and my wife stayed here the 28th thru the 30th of Dec for a weekend getaway I never been to a Hyatt hotel but I assumed it was pretty nice and clean which it was up until we got up to our room which clearly wasn't vacuumed luckily there was a maid right across the hall who was nice... More

Was this review helpful? Yes
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review

Thank you so much for sharing your experiences as a first time guest at the Hyatt Place Houston - Sugar Land. I sincerely apologize for falling short of your expectations during your recent weekend getaway. Your review has enlightened us of a definite opportunity of improvement and I would like to thank you for bringing this matter to our attention..... More

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Additional Information about Hyatt Place Houston/Sugar Land

Also Known As:
Hyatt Place Houston/Sugar Land Hotel Sugar Land
Hyatt Place Houston/Sugar Land Hotel
Address: 16730 Creek Bend Drive, Sugar Land, TX 77478
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sugar Land
#4 Business Hotel in Sugar Land
#4 Family Hotel in Sugar Land
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Houston/Sugar Land 3*
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