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Holiday Inn Express Hotel & Suites Stephenville

2.5 of 5 121 Lockhart Street, Stephenville, TX 76401
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Holiday Inn Express Hotel & Suites Stephenville
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Holiday Inn Express Hotel & Suites Stephenville
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32 reviews from our community

Traveler rating
    11
    10
    8
    3
    0
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10
7
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gilbertown, Alabama
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 10, 2014

We stayed at the Stephenville Holiday Inn Express while attending a friends wedding. We found the hotel to be very nice and the customer service and hospitality we received was top notch. The staff seemed to go our of their way to make sure that we had a comfortable stay. The free breakfast was tasty and saved us money. The... More 

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General H, General Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

Thank you for taking the time to write a review. We are pleased you enjoyed your stay and hope to see you again! More 

Oklahoma City, Oklahoma
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 9, 2014

The only good things was the room was very clean and the front desk staff were very nice. The negatives were: the air conditioner in room 222 did not work correctly; had to set it on 63 to get it to cool ..very hot day so not a good sleeping experience....so don't stay in that room. We reported to the... More 

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Tammie F, General Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

We are sorry to hear you were not satisfied with your stay. Thank you for taking the time to fill out a review, we will take this opportunity to make improvements. More 

Texas
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 17, 2014

I stayed here because the Hampton was booked up, and was pleasantly surprised! For a three star hotel, I was very impressed with the amenities. The staff is incredibly friendly and they let me check in a half hour before normal check-in time. It also took less than two minutes for them to find me in the computer, hand me... More 

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Corpus Christi, Texas
Top Contributor
52 reviews 52 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 29, 2014

stayed here during the week. elevator was down due to lighting strike previous week. the staff accommodated by manually operating it when you requested. room was clean and comfortable. breakfast was good and tasty.

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Decatur, Texas
1 review
2 of 5 stars Reviewed May 26, 2014

Upon check-in, I was handed keys to our 4TH FLOOR room, and THEN escorted to the STILL BROKEN ELEVATOR (see previous review from nohatein08) by an employee. For the record, whoever told the previous reviewer it takes 5 hours to get a repair person from Abilene does not own a map. Employee said elevator had been broken for a week... More 

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General H, AGM at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

I am very sorry to hear that your stay with us was not up to the high standards we hold ourselves to. We are trying very hard to get the elevators repaired, we were not aware of the extent of the damage that we received from the lightning that hit the hotel. We would like for you to give us... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2014

When we checked in, we were told that the hotel had been struck by lightning the night before and the elevators were out... and here are your keys for rooms on the 3rd and 4th floors. "Don't worry," they said, "it will be fixed in the morning and we can manually operate the elevator for you" As our stay went... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

Dear nohatein08, Thank you for staying and taking time to post your honest review. I regret to hear that we have fallen short on setting proper expectations about the estimated time of repair for our elevators. Please accept our sincere apologies for any inconvenience you may have experienced. I have shared your comments with our hotel management for the purpose... More 

Victoria, Texas
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 13, 2014

Very nice hotel. Nice people, quiet and clean! Had a little problem finding it because I was not familiar with area. Called hotel and gentleman at the desk gave me turn by turn directions to get there.. Only disappointment was not given the usual bottle of water and snack at check in.

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Kerrville, Texas
Top Contributor
111 reviews 111 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 1, 2014

Check-in was friendly and efficient, although one of the room key cards didn't work. The room was clean and in good condition, except for some persistent mold in the silicone seal on the bathtub rim. The standard HI Express breakfast was well-delivered.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

Dear David G, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding... More 

Gustine, Texas, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 25, 2014 via mobile

My girlfriend and myself had a weekend full of refreshing events planned this past weekend which turned out great. Our original place turned us away at the last minute so we needed to find a place to stay that night. I pulled out my phone and found this hotel. My first initial thought was the prices was a tad rich... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review

Dear Scott M, Thank you for writing a review about your recent stay with us. It's great to hear that you liked the level of cleanliness in our rooms. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It sounds like we... More 

Buda, Texas
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 20, 2014

The hotel rooms are very clean and the staff is very friendly. The breakfast was good as well and I will be staying there again. The location is good as well. They even gave me free bottle water which I thought was nice.

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hotel & Suites Stephenville

Address: 121 Lockhart Street, Stephenville, TX 76401
Phone Number:
Location: United States > Texas > Stephenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Stephenville 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Hotel And Suites Stephenville

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