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All 16 Stafford hotels

Extended Stay America - Houston - Stafford

2.5 of 5 Hotel   |   4726 Sugar Grove Boulevard, Stafford, TX 77477
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47%
Ranked #12 of 16 Hotels in Stafford
A recent review
3 of 5 stars reviewed 2 weeks ago
Joseph O Sugar Land
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57 reviews from our community

Traveler rating
    19
    8
    9
    6
    15
See reviews for
9
4
7
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sugar Land
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked 5 rooms for my guests and I earlier spoke with someone on the desk about my intend to upgrade all these rooms to double beds. On my way I Spoke with the manager over the phone and she said no she wants $20.00 for upgrade as against the normal $10.00. We argued over it and she later agreed... More

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Houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This particular Extended Stay needs better cleaning staff before one client checks in there should be checks and balances and there seem to not be or I would not encounted all the problems of dust ants broke phone and disher washer and bad odor.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2014 via mobile

Well, I booked here on hotwire, and then saw the reviews and got really worried. I really didn't want to stay in a place with bugs. To be really clear! I saw no bugs at all during my stay. There were NO roaches and NO bedbugs. Seems this problem has been taken care of. When I checked in the service... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 25, 2014

Full Disclosure: our room was DEEPLY discounted through the American Cancer Society. The entire facility is in desperate need of an overhaul, that said, almost all of our complaints would be fixed with a renovation. The room was very nice and spacious, very quiet, we never heard neighbors, and despite being motel style felt very safe. The surrounding area didn't... More

Was this review helpful? Yes 1
Dallas
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2014

We reserved this hotel via Hotwire for a night's stay in Houston while attending a party. It's a nice, clean place in a decent, quiet location; and it was very close to where we needed to be. The price was good ($50/night) and you get a full kitchen, free wireless, and free light breakfast. The only problem I had with... More

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2014

I was trying to save a few bucks. I've tried 2-3 star places before but haven't encountered a disappointment like this since the 80's. In fact, I think that was the last time this establishment had any maintenance or repairs done. The water was hot and pressure was good. That's the only positives I can state. The décor is garage-sale... More

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San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 9, 2014

We stay at these ESA all the time. They all vary, but this one does have a bug problem. Our room was okay , the furniture did look very used, especially the sofa /stained. I always check under my sheets no matter if its a 3/5 star hotel . What a surprise to see the mattress cover that was stained... More

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West Hollywood, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

I felt like I was staying at the bates motel. Filthy curtains, carpet, and bedspread. I had to wear socks the entire time I was in the room. Everything but the sheets had stains on them. Absolutely gross. I wouldn't ever recommend this place. Avoid at all costs.

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Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to ensure your experience is not repeated. If you would like to discuss... More

Houston, Texas
1 review
1 of 5 stars Reviewed December 27, 2013

This is a real review that is not being posted by an angry customer but someone who would like to make others aware of what they are getting into. My room had many roaches. Staff was amazing but roaches!??! now i see reviews for bed bugs....I hope I did not bring any home. Upon checkout staff member told me they... More

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Sugar Land, Texas
1 review
1 of 5 stars Reviewed December 17, 2013 via mobile

Filthy disgusting rooms. Go anywhere but here. Furniture is old and worn. Carpeting has never been clean, bugs everywhere. It's so loud at all times you can never get a good night sleep and employees are very rude!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was cleaned properly. Please accept my apology. In response to your feedback, I am working with the housekeepers and maintenance to make sure this matter doesn't happen again. Also, we are excited to share that we are in... More

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Additional Information about Extended Stay America - Houston - Stafford

Address: 4726 Sugar Grove Boulevard, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Stafford 2.5*
Number of rooms: 80
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Also Known As:
Extended Stay Stafford
Stafford Extended Stay
Extended Stay America Stafford

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