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All 16 Stafford hotels

Extended Stay America - Houston - Stafford

2.5 of 5 Hotel   |   4726 Sugar Grove Boulevard, Stafford, TX 77477
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Ranked #12 of 16 hotels in Stafford
A recent review
3 of 5 stars reviewed 4 weeks ago
Shelby D
  • Overview
  • Reviews (54)
  • Photos (15)
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54 people have reviewed this hotel

Traveler rating
    19
    8
    7
    6
    14
See reviews for
9
4
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Full Disclosure: our room was DEEPLY discounted through the American Cancer Society. The entire facility is in desperate need of an overhaul, that said, almost all of our complaints would be fixed with a renovation. The room was very nice and spacious, very quiet, we never heard neighbors, and despite being motel style felt very safe. The surrounding area didn't... More

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Dallas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed May 28, 2014

We reserved this hotel via Hotwire for a night's stay in Houston while attending a party. It's a nice, clean place in a decent, quiet location; and it was very close to where we needed to be. The price was good ($50/night) and you get a full kitchen, free wireless, and free light breakfast. The only problem I had with... More

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2014

I was trying to save a few bucks. I've tried 2-3 star places before but haven't encountered a disappointment like this since the 80's. In fact, I think that was the last time this establishment had any maintenance or repairs done. The water was hot and pressure was good. That's the only positives I can state. The décor is garage-sale... More

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San Antonio, Texas
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2014

We stay at these ESA all the time. They all vary, but this one does have a bug problem. Our room was okay , the furniture did look very used, especially the sofa /stained. I always check under my sheets no matter if its a 3/5 star hotel . What a surprise to see the mattress cover that was stained... More

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West Hollywood, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

I felt like I was staying at the bates motel. Filthy curtains, carpet, and bedspread. I had to wear socks the entire time I was in the room. Everything but the sheets had stains on them. Absolutely gross. I wouldn't ever recommend this place. Avoid at all costs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to ensure your experience is not repeated. If you would like to discuss... More

Houston, Texas
1 review
1 of 5 stars Reviewed December 27, 2013

This is a real review that is not being posted by an angry customer but someone who would like to make others aware of what they are getting into. My room had many roaches. Staff was amazing but roaches!??! now i see reviews for bed bugs....I hope I did not bring any home. Upon checkout staff member told me they... More

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Sugar Land, Texas
1 review
1 of 5 stars Reviewed December 17, 2013 via mobile

Filthy disgusting rooms. Go anywhere but here. Furniture is old and worn. Carpeting has never been clean, bugs everywhere. It's so loud at all times you can never get a good night sleep and employees are very rude!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was cleaned properly. Please accept my apology. In response to your feedback, I am working with the housekeepers and maintenance to make sure this matter doesn't happen again. Also, we are excited to share that we are in... More

stafford
1 review
1 of 5 stars Reviewed December 15, 2013 via mobile

Where to begin. Staff is amazing but this bedbug issue is out of their hands! This place needs to be condemned its absolutely disgusting. We've been moved three different rooms, all with bedbugs, were being eaten alive. Our first room flooded which ruined my clothing. They allow prostitutes to live here... One of them was my neighbor. There's drug dealing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. We are pleased to hear your kind comments about our awesome staff; however, we apologize that you were moved to three different rooms. I also sincerely apologize for any inconvenience this may have caused. We have pest control measures in place to address situations where... More

Timbuktu, Mali
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 10, 2013

The staff is extremely professional and kind. Overall, the facility is average. Our room was much smaller than other Extended Stay's, but clean and comfortable. Nothing is terribly impressive about this facility. It is simply a place to sleep. Our room did have a flat screen TV with Showtime, which was nice. My wife and I stayed here because we... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad that you enjoyed the professional service our staff provided, your clean room, and the amenities our hotel had to offer. As well, it is great to know that our location was ideal for your needs. Our team is committed to satisfying... More

Tallahassee, Florida
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed December 3, 2013

I made an online reservation for 8 nights and was charged for 9. It took two days and several phone messages before the manager finally contacted me. Apparently when my card was swiped upon check-in for the TOTAL AMOUNT, the excuse was made that I wasn't charged for sales tax. Why would you not include sales tax in the confirmation,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay wasn't pleasant. Please accept my apology. To make sure this doesn't happen again, I am working with the staff to ensure going forward room and tax are explained to every guest upon check in. We are also in... More

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Additional Information about Extended Stay America - Houston - Stafford

Address: 4726 Sugar Grove Boulevard, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Stafford 2.5*
Reservation Options:
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Also Known As:
Extended Stay Stafford
Stafford Extended Stay
Extended Stay America Stafford

15 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
80

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