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Extended Stay America - Houston - Stafford

2.5 of 5
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4726 Sugar Grove Boulevard, Stafford, TX 77477
Extended Stay America - Houston - Stafford
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Ranked #13 of 16 Hotels in Stafford
A recent review
3 of 5 stars Reviewed October 4, 2014
Joseph O Sugar Land
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59 reviews from our community

Traveler rating
    19
    8
    9
    6
    17
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9
4
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fullerton, California
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed for 1 night, and can honestly say it was the dirtiest hotel I've ever stayed at. Check-In took almost 30 minutes for our group of 7, and 6 of us had to return to the front desk because our cards did not work. Very inconvenient. We would have left for a different hotel but we arrived late at... More 

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1 review
1 of 5 stars Reviewed November 21, 2014

The room was very dirty. There was lots of hair on the sheets, bathroom was dirty, smoke detector hanging out of wall, reeked of smoke even tho it was a non smoking room, dust and dirt every where. We usually stay often but will not come again. Manager on duty was helpful which helped.

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Sugar Land
Contributor
15 reviews 15 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 4, 2014

I booked 5 rooms for my guests and I earlier spoke with someone on the desk about my intend to upgrade all these rooms to double beds. On my way I Spoke with the manager over the phone and she said no she wants $20.00 for upgrade as against the normal $10.00. We argued over it and she later agreed... More 

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Houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014 via mobile

This particular Extended Stay needs better cleaning staff before one client checks in there should be checks and balances and there seem to not be or I would not encounted all the problems of dust ants broke phone and disher washer and bad odor.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

Well, I booked here on hotwire, and then saw the reviews and got really worried. I really didn't want to stay in a place with bugs. To be really clear! I saw no bugs at all during my stay. There were NO roaches and NO bedbugs. Seems this problem has been taken care of. When I checked in the service... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 25, 2014

Full Disclosure: our room was DEEPLY discounted through the American Cancer Society. The entire facility is in desperate need of an overhaul, that said, almost all of our complaints would be fixed with a renovation. The room was very nice and spacious, very quiet, we never heard neighbors, and despite being motel style felt very safe. The surrounding area didn't... More 

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Dallas
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 28, 2014

We reserved this hotel via Hotwire for a night's stay in Houston while attending a party. It's a nice, clean place in a decent, quiet location; and it was very close to where we needed to be. The price was good ($50/night) and you get a full kitchen, free wireless, and free light breakfast. The only problem I had with... More 

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2014

I was trying to save a few bucks. I've tried 2-3 star places before but haven't encountered a disappointment like this since the 80's. In fact, I think that was the last time this establishment had any maintenance or repairs done. The water was hot and pressure was good. That's the only positives I can state. The décor is garage-sale... More 

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San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 9, 2014

We stay at these ESA all the time. They all vary, but this one does have a bug problem. Our room was okay , the furniture did look very used, especially the sofa /stained. I always check under my sheets no matter if its a 3/5 star hotel . What a surprise to see the mattress cover that was stained... More 

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West Hollywood, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

I felt like I was staying at the bates motel. Filthy curtains, carpet, and bedspread. I had to wear socks the entire time I was in the room. Everything but the sheets had stains on them. Absolutely gross. I wouldn't ever recommend this place. Avoid at all costs.

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Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to ensure your experience is not repeated. If you would like to discuss... More 

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