The room was a great size which is why we were thrilled but our non-smoking room smelled like cigarette smoke, the common areas all smelled like urine and half the things in my room were broken. They were at capacity (because half the hotel was being renovated) so we couldn't change rooms. Worst part, I was there for a hockey... More

Goodness! Where do I start??? I asked for a Non-smoking room, they gave me a smoking one! I spent only a few minutes in the room and my nose was stuffed!!! The manager 'Terriko' must be fired!! She is rude, she lies and she is totally incompetent! She hates her job and should not be in the 'hospitality' business! When... More

Overall the hotel is great. The service and cleanliness aren't always 5 star, but neither is the price, so people should keep that in mind, before bashing the place. My husband has been living here for 6 months while attending school near by. He will remain here for his final 3 month, as we have no complaints! We have had... More

We reached here by cab after landing at Houston Airport (IAH) after a straight 16 hour flight. Tired as hell, we were expecting to get some rest in this hotel, but boy were we in for a ride! There was no one to even hold the door, the guy at reception saw us struggling to get our large sized bags... More

We checked-in at this hotel, letting them know that we were going to be here for 60+ days, not knowing how much longer than that we would be here. We are still here after almost 70 and counting. The maintenance and cleaning of the rooms is, at best, marginal. Sometimes the cleaning staff show up for work, sometimes they don't.... More

Stayed here for one night, our group booked 3 rooms amongst ourselves. My room did look a little worn, with a chip in the sink basin and ripped carpets in some areas. But most importantly the room was clean. My friend's room was not better off, with missing pillows, bad carpets and strange stains on the toilet tiles. However the... More

This is our third Extended Stay hotel , My Husband is traviling for work and we have been all over the country traveling. I have to say the staff I have meet here are awesome ! The on site Manager Terriko is one of the best managers I have seen in my travels , ( and we do alot of... More

My family and I have been displaced due to a fire at our home. We have been staying in hotels since 1/23/13. We moved into the Extended Stay America (Stafford) on 3/1/13. It is truly a home away from home. Terrico, the onsite manager, was very helpful and instrumental in us acquiring rooms to stay at this location. She is/has... More

This is my second Extended Stay America reveiw within the city of Metro Houston! I must say nobody or nothing is perfect but does nearnest count? I'm enjoying my stay so much it feels like home! The staff is a glower! The Peacefulness is stellar! I know all the staff by name because they make you want to ask who... More