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Extended Stay America - Houston - Stafford

2.5 of 5
4726 Sugar Grove Boulevard, Stafford, TX 77477
Hotel amenities
Extended Stay America - Houston - Stafford
Ranked #7 of 16 hotels in Stafford
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33 reviews from our community

    Trip type
Traveler rating
    16
    6
    3
    5
    3
Date Rating
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 8, 2013

Goodness! Where do I start??? I asked for a Non-smoking room, they gave me a smoking one! I spent only a few minutes in the room and my nose was stuffed!!! The manager 'Terriko' must be fired!! She is rude, she lies and she is totally incompetent! She hates her job and should not be in the 'hospitality' business! When... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
May 15, 2013

I appreciate you taking the time to write a review of your experience with us. The situations you described regarding this hotel's Manager, having your credit card overcharged and the noise disturbances from outside the property are truly regrettable. In response, I have spoken with the entire staff about the importance of providing friendly customer service to all of our... More

Georgetown, Texas
1 review
4 of 5 stars Reviewed April 30, 2013

Overall the hotel is great. The service and cleanliness aren't always 5 star, but neither is the price, so people should keep that in mind, before bashing the place. My husband has been living here for 6 months while attending school near by. He will remain here for his final 3 month, as we have no complaints! We have had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
May 3, 2013

Laury - Thank you so much for posting a review of our property. I am so pleased to know that you have enjoyed your visit to our hotel and that your Husband has found us to be the perfect "home away from home" while he is attending school nearby! The staff and I are so happy to be able to... More

Mumbai, India
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 29, 2013

We reached here by cab after landing at Houston Airport (IAH) after a straight 16 hour flight. Tired as hell, we were expecting to get some rest in this hotel, but boy were we in for a ride! There was no one to even hold the door, the guy at reception saw us struggling to get our large sized bags... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
May 1, 2013

Thank you for taking the time to write a review of your stay. The situation you described regarding not having a remote control for the television and your in-room towels being dirty is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have had a meeting with my Front Desk... More

Shreveport Louisiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed April 27, 2013

We checked-in at this hotel, letting them know that we were going to be here for 60+ days, not knowing how much longer than that we would be here. We are still here after almost 70 and counting. The maintenance and cleaning of the rooms is, at best, marginal. Sometimes the cleaning staff show up for work, sometimes they don't.... More

Was this review helpful? Yes
See 2 more reviews by eyefish1 for Stafford
Manager_11525, Owner at Extended Stay America - Houston - Stafford, responded to this review
April 30, 2013

Thank you for your recent review of your stay. I am sorry to hear that you have had issues with your room, including with the level of cleanliness and the water leak. It saddens me to know that not only did the carpet get wet, but so did your clothes and the furniture. Due to this leak, the plumber had... More

Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 25, 2013

Stayed here for one night, our group booked 3 rooms amongst ourselves. My room did look a little worn, with a chip in the sink basin and ripped carpets in some areas. But most importantly the room was clean. My friend's room was not better off, with missing pillows, bad carpets and strange stains on the toilet tiles. However the... More

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Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
April 26, 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear that your room had some issues like the chip in the sink and the torn carpet in some areas. Still, I am very pleased to read that your room was clean and that your friend was upgraded to a nicer room at... More

Dillonvale
1 review
5 of 5 stars Reviewed April 25, 2013

This is our third Extended Stay hotel , My Husband is traviling for work and we have been all over the country traveling. I have to say the staff I have meet here are awesome ! The on site Manager Terriko is one of the best managers I have seen in my travels , ( and we do alot of... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
April 26, 2013

Thank you so much for the recent review of our property. I am excited that you found our Hotel Manager, Terriko, to be one of the best manager's you have come in contact with. As well it pleases us to know that our hotel's location was to your liking, close to restaurants and HEB, Thank you again for posting a... More

Missouri City, Texas, United States
1 review
5 of 5 stars Reviewed April 24, 2013

My family and I have been displaced due to a fire at our home. We have been staying in hotels since 1/23/13. We moved into the Extended Stay America (Stafford) on 3/1/13. It is truly a home away from home. Terrico, the onsite manager, was very helpful and instrumental in us acquiring rooms to stay at this location. She is/has... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
April 25, 2013

Thank you for taking the time to write a review of your stay. We are so grateful to hear that we have made your stay here feel like home. We look forward to welcoming you back in the future! More

Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 19, 2013

This is my second Extended Stay America reveiw within the city of Metro Houston! I must say nobody or nothing is perfect but does nearnest count? I'm enjoying my stay so much it feels like home! The staff is a glower! The Peacefulness is stellar! I know all the staff by name because they make you want to ask who... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review
April 24, 2013

The staff and I read your review, and would like to thank you for writing such wonderful things about our team. I am proud of our team for going above and beyond your expectations. So glad we were able to provide exceptional service and a great stay for you! Thank you again for your review. It would be our pleasure... More

Sugar Land, Texas
1 review
5 of 5 stars Reviewed February 7, 2013

After traveling to 4 countries in 15 day; I decided to stay at Stay America Hotel upon my return to the US. My staff booked me for 6 day thinking I would be leaving to travel to another city. After my plans change I was told that I could not extend my stay because they didn’t have any rooms left.... More

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Saints01Houston, Manager at Extended Stay America - Houston - Stafford, responded to this review
February 8, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the Hotel Manager, Terriko Rachell, took such good care of you. I really appreciate your recommendation to others that you come in contact with. Thanks again for choosing Extended Stay Hotels. We hope to see you again when your travel plans... More

Sugar Land, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 of 5 stars Reviewed January 24, 2013

My fiancé needed a place to stay while attending an academy in Houston for a period of 12 weeks. This place seemed to be the best deal. After check-in, we discovered that his room was missing the sofa that was in other rooms. Judging by the area, we wondered if perhaps it had been stolen. During his stay, there was... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Stafford, responded to this review
January 25, 2013

Thank you for taking the time to write a review of your stay. The problems you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to the hotel to inspect the room your fiancé was staying. Please provide me with her name and room number. I am grateful for the... More

 
 
 
 
Extended Stay America - Houston - Sugar Land
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Additional Information about Extended Stay America - Houston - Stafford

Also Known As:
Extended Stay Stafford
Stafford Extended Stay
Extended Stay America Stafford
Address: 4726 Sugar Grove Boulevard, Stafford, TX 77477
Region: United States > Texas > Stafford
Amenities:
Fitness Center Free Parking Kitchenette Pets Allowed Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 16 hotels in Stafford
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Houston - Stafford
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