We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 16 Stafford hotels

Extended Stay America - Houston - Stafford

2.5 of 5 Hotel   |   4726 Sugar Grove Boulevard, Stafford, TX 77477
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Save Saved
You added Extended Stay America - Houston - Stafford to your Saves list
Extended Stay America - Houston - Stafford
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
50%
Ranked #12 of 16 hotels in Stafford
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 9, 2014
138DM2014 San Antonio, Texas
Write a Review

51 people have reviewed this hotel

Traveler rating
    19
    7
    6
    5
    14
See reviews for
9
3
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was trying to save a few bucks. I've tried 2-3 star places before but haven't encountered a disappointment like this since the 80's. In fact, I think that was the last time this establishment had any maintenance or repairs done. The water was hot and pressure was good. That's the only positives I can state. The décor is garage-sale... More

Was this review helpful? Yes
San Antonio, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
3 of 5 stars Reviewed March 9, 2014

We stay at these ESA all the time. They all vary, but this one does have a bug problem. Our room was okay , the furniture did look very used, especially the sofa /stained. I always check under my sheets no matter if its a 3/5 star hotel . What a surprise to see the mattress cover that was stained... More

Was this review helpful? Yes
West Hollywood, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

I felt like I was staying at the bates motel. Filthy curtains, carpet, and bedspread. I had to wear socks the entire time I was in the room. Everything but the sheets had stains on them. Absolutely gross. I wouldn't ever recommend this place. Avoid at all costs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the cleanliness of your room did not meet your expectations. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to ensure your experience is not repeated. If you would like to discuss... More

Houston, Texas
1 review
1 of 5 stars Reviewed December 27, 2013

This is a real review that is not being posted by an angry customer but someone who would like to make others aware of what they are getting into. My room had many roaches. Staff was amazing but roaches!??! now i see reviews for bed bugs....I hope I did not bring any home. Upon checkout staff member told me they... More

Was this review helpful? Yes
Sugar Land, Texas
1 review
1 of 5 stars Reviewed December 17, 2013 via mobile

Filthy disgusting rooms. Go anywhere but here. Furniture is old and worn. Carpeting has never been clean, bugs everywhere. It's so loud at all times you can never get a good night sleep and employees are very rude!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was cleaned properly. Please accept my apology. In response to your feedback, I am working with the housekeepers and maintenance to make sure this matter doesn't happen again. Also, we are excited to share that we are in... More

stafford
1 review
1 of 5 stars Reviewed December 15, 2013 via mobile

Where to begin. Staff is amazing but this bedbug issue is out of their hands! This place needs to be condemned its absolutely disgusting. We've been moved three different rooms, all with bedbugs, were being eaten alive. Our first room flooded which ruined my clothing. They allow prostitutes to live here... One of them was my neighbor. There's drug dealing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. We are pleased to hear your kind comments about our awesome staff; however, we apologize that you were moved to three different rooms. I also sincerely apologize for any inconvenience this may have caused. We have pest control measures in place to address situations where... More

Timbuktu, Mali
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 10, 2013

The staff is extremely professional and kind. Overall, the facility is average. Our room was much smaller than other Extended Stay's, but clean and comfortable. Nothing is terribly impressive about this facility. It is simply a place to sleep. Our room did have a flat screen TV with Showtime, which was nice. My wife and I stayed here because we... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad that you enjoyed the professional service our staff provided, your clean room, and the amenities our hotel had to offer. As well, it is great to know that our location was ideal for your needs. Our team is committed to satisfying... More

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed December 3, 2013

I made an online reservation for 8 nights and was charged for 9. It took two days and several phone messages before the manager finally contacted me. Apparently when my card was swiped upon check-in for the TOTAL AMOUNT, the excuse was made that I wasn't charged for sales tax. Why would you not include sales tax in the confirmation,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay wasn't pleasant. Please accept my apology. To make sure this doesn't happen again, I am working with the staff to ensure going forward room and tax are explained to every guest upon check in. We are also in... More

Taylorsville, Utah
Contributor
20 reviews 20 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2013

The hotel was ok, not great, but not terrible. But it really has some good potential. The staff for the most part were friendly enough, but I didn't get the room type I had reserved and when mentioned the response was "I'll look into it" and a week later, nothing. The room I did get was what was expected, somewhat... More

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed November 6, 2013

Dirty dirty room, not what you'd expect for a hotel. Extremely poorly maintained utilities. Filthy and stained torn chairs. Dirty curtains, filthy kitchenette, non smoking room with very strong odor of cigarettes!!! Some staff members looked terribly unkempt. No proper blankets, towels not clean. Definitely not a place that I'll bebre recommending to anyone

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room smelled of smoke. I would also like to apologize for the worn furniture and curtains and dirty kitchen. As this hotel’s manager, I can assure... More

Been to Extended Stay America - Houston - Stafford? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Houston - Stafford

Also Known As:
Extended Stay Stafford
Stafford Extended Stay
Extended Stay America Stafford
Address: 4726 Sugar Grove Boulevard, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 16 hotels in Stafford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Stafford 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Priceline, Booking.com, Travelocity, Orbitz, Tingo, Hotels.com, TripOnline SA, Venere, Agoda and Otel so you can book your Extended Stay America - Houston - Stafford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Extended Stay America - Houston - Stafford, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.