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Extended Stay America - Houston - Stafford

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4726 Sugar Grove Boulevard, Stafford, TX 77477
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1 room 1 adult
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Extended Stay America - Houston - Stafford
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63 Reviews from our TripAdvisor Community

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South Houston, Texas
1 review
1 of 5 stars Reviewed October 4, 2015

I stayed in that dirty joint for a month. What a ghastly experience. Garbage a pled high for days No hot water for a bath for over a week cigarette butts all over the passages Indifferent and shabby staff Disgusting flop house

Helpful?
Thank 50612345
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. I would also like to apologize for the hot water being turned off during your stay as well.... More 

Lagos, Nigeria
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 31, 2015

Nice place for family on long vacation as you get to prepare your meals etc. but the place is very very unkept lobby dirty pool is usually a no go area. No house keeping, only 2 of the front desk staff are friendly and helpful, the rest are awful esp the guys. Definitely fell below my expectations and certainly not... More 

Helpful?
Thank Bola957
Houston, Texas
1 review
1 of 5 stars Reviewed August 21, 2015

I totally agree with the other reviews here - this is a disgustingly dirty hotel. I booked a room for my senior mother in Aug 2015, and the room they gave her had not been cleaned - in who knows how long?!, trash was overflowing in the floor, left out food all over...was completely trashed! And there was a homeless... More 

Helpful?
Thank PSSA2015
Colorado Springs, Colorado
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 21, 2015

This hotel has a great location and is quiet but the rooms were not cleaned well and the furniture needs replacing. The refrigerator and the metal door had large dents in them. The couch was sagging and the curtains had some stains. The landscaping was great. I wish they would invest some of the landscaping costs on upgrading the rooms.

Helpful?
Thank Mike H
Albuquerque, New Mexico
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 24, 2015

The refrigerator was turned off with bad smell, room was hot with no air and also smelled, kitchen floor was sticky, there was absolutely nothing in the kitchen - not even a coffee pot in the room. I had to go the lobby for coffee, and the advertised breakfast is granola bars, apples, and instant bags of oatmeal. Everything about... More 

Helpful?
Thank nmhiker505
Fullerton, California
1 review
1 of 5 stars Reviewed March 11, 2015

I stayed for 1 night, and can honestly say it was the dirtiest hotel I've ever stayed at. Check-In took almost 30 minutes for our group of 7, and 6 of us had to return to the front desk because our cards did not work. Very inconvenient. We would have left for a different hotel but we arrived late at... More 

Helpful?
Thank John V
1 review
1 of 5 stars Reviewed November 21, 2014

The room was very dirty. There was lots of hair on the sheets, bathroom was dirty, smoke detector hanging out of wall, reeked of smoke even tho it was a non smoking room, dust and dirt every where. We usually stay often but will not come again. Manager on duty was helpful which helped.

Helpful?
Thank Erica T
Sugar Land
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 4, 2014

I booked 5 rooms for my guests and I earlier spoke with someone on the desk about my intend to upgrade all these rooms to double beds. On my way I Spoke with the manager over the phone and she said no she wants $20.00 for upgrade as against the normal $10.00. We argued over it and she later agreed... More 

Helpful?
1 Thank Joseph O
Houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 1, 2014 via mobile

This particular Extended Stay needs better cleaning staff before one client checks in there should be checks and balances and there seem to not be or I would not encounted all the problems of dust ants broke phone and disher washer and bad odor.

Helpful?
1 Thank LeanaJefferson
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

Well, I booked here on hotwire, and then saw the reviews and got really worried. I really didn't want to stay in a place with bugs. To be really clear! I saw no bugs at all during my stay. There were NO roaches and NO bedbugs. Seems this problem has been taken care of. When I checked in the service... More 

Helpful?
1 Thank Jeremy B
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