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Residence Inn Houston Sugar Land

3.0 of 5 12703 Southwest Freeway, US 59, Stafford, TX 77477
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Certificate of Excellence 2014
Residence Inn Houston Sugar Land
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Residence Inn Houston Sugar Land
Residence Inn Houston Sugar Land
Residence Inn Houston Sugar Land
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71 reviews from our community

Traveler rating
    43
    18
    5
    3
    2
See reviews for
31
4
2
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waldwick, New Jersey
Top Contributor
135 reviews 135 reviews
51 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 6, 2014

Professional and friendly staff, prompt check-in, clean property, easy access from I 59, 5-minute walk to Pappadeaux, super clean and quiet room. Would have stayed here last trip but they were fully booked. Will return again.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your great comments! We are very happy that you enjoyed your experience, our great staff and beautiful hotel. Next time you need to come to Houston, please make your reservations early, we would love to have you back! More 

Providence, Rhode Island
Contributor
19 reviews 19 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 24, 2014

I had to amend my earlier review of the Stafford Residence Inn, so I'll just reiterate the same points as before. Essentially, this Residence Inn was a haven for us. We had never been to Texas and needed a place to stay within a 24 hour time frame since we were adopting our son. It was a whirlwind for both... More 

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thanks once again for commenting on your stay, we appreciate all the wonderful additions you had to your previous comment. We hope your new baby boy is continuing to bring you joy and happiness and that we get to see you all again real soon! More 

Calera, Alabama
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 12, 2014

Stayed in the two bedroom suite for five nights. We were a group of two adults and five teenagers. The room was perfect size for us. The two bathrooms was also important to have. We were able to have separate areas for all. Location is convent to Sugar Land were we spent most if our time. Plenty of restaurants, shopping,... More 

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your response, we're very happy that you enjoyed our hotel so much! We agree, the two bedroom suites are very spacious and having the 2 bathrooms, 3 tv's and the kitchen, make it extremely convenient. Please come back and see us again soon! More 

Yorba Linda, California
1 review
1 of 5 stars Reviewed May 28, 2014

As a Marriott Plat Premier member I was informed that my reservation would not be honored because the hotel was oversold? The front desk informed me that they moved me to another hotel, then he proceeded to check in my co-workers who were lower level Marriott members and booked after me!!!! The front desk personnel then disclosed to my co-worker... More 

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Ben_B_Residence, Manager at Residence Inn Houston Sugar Land, responded to this review

Mr. Heath C, Thank you for reaching out regarding your experience at our hotel. As we had discussed previously on the telephone, we apologize for the inconvenience that you experienced at our hotel. We *do* appreciate your loyalty as a Marriott Rewards Platinum Premier member. As we have discussed, we have agreed on very generous compensation package for your situation.... More 

Benghazi, Banghazi, Libya
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2014

I like this residence, highly recommended for friends or family vacation. I stayed one night, I like to be here for ever. Top services, high quality food, nice place that is all I can say. Hopefully you too have the same experience as I had.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your kind words, we'd love for you to stay forever too!! Come back soon! More 

Reedville, Virginia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 29, 2014

We were greeted at check in a very friendly way and unbelievably our stay kept getting better and better. The room is a one bedroom suite with an adjoining full kitchen and living room with desk and small dining table and sofa. There is a social Mon-Thursday and we had meatballs and spaghetti, salad, dessert with complementary wine, beer and... More 

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your comments on your great stay! We take pride in our hotel and love taking care of our guests, we’re glad that you were able to notice that. We go above and beyond, especially at our breakfast and social hour; we want to make you feel like this is your home away from home!... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2014

I stayed at this hotel with my brother and sister in law for 4 nights over the holidays because of a family emergency. The hotel was just ok ( breakfast, workout room, location, accommodations in the room etc.) The location was a bit confusing to find off of the 90A as well. But the people at the from desk were... More 

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your input, it is because of our guest comments that make us strive to be better. We do have an awesome staff, we are very proud of them. I hope that you were able to discuss any issue you may have had with the front desk so that we could have taken care of it... More 

Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2013

The full kitchen is a plus and the kids enjoyed the complimentary microwave popcorn. The breakfast area was very crowed and they had trouble keeping up with the demand but the staff made an definite effort.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you for letting us know about your stay, we are very happy that you enjoyed your time with us. The complimentary breakfast we serve is definately a huge hit in the mornings and we do a great job of keeping with the demand, however sometimes it does get overwhelming inspite of all our efforts. It seems that you were... More 

Bentonville, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 22, 2013

This place has great staff. So friendly & helpful. Always smiling. What a pleasure. Suite was clean, bed was very comfortable. The stay could not have been better! We would like to thank Linda Evans for being friendly and solving some problems I had.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for telling us how much you enjoyed your stay! Our goal is to make each of our guests feel the way that you did! Please come back and see us real soon!!! More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

I am currently looking for a hotel and this customer service rep has really sold me on the hotel. My proposed dates of travel are during the Thanksgiving weekend and I had the pleasure of speaking with "Linda" at the desk. She is a JEWEL for telephone customer service. She was patient and answered all my proposed questions on pricing,... More 

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your time and your kind words about our Linda. Yes she is a Jewel and we value her presence immensely. We are so happy that you are coming to visit, I know that you will be just as impressed with the rest of our Associates and will enjoy your stay very much! We look forward... More 

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Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Location: United States > Texas > Stafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
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Also Known As:
Stafford Residence Inn

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