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All 16 Stafford hotels

Residence Inn Houston Sugar Land

3.0 of 5 Hotel   |   12703 Southwest Freeway, US 59, Stafford, TX 77477
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Residence Inn Houston Sugar Land
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88%
Ranked #4 of 16 hotels in Stafford
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed February 1, 2014
Salem_Muhsen Benghazi, Banghazi, Libya
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67 people have reviewed this hotel

Traveler rating
    41
    17
    5
    3
    1
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30
4
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Benghazi, Banghazi, Libya
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2014

I like this residence, highly recommended for friends or family vacation. I stayed one night, I like to be here for ever. Top services, high quality food, nice place that is all I can say. Hopefully you too have the same experience as I had.

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your kind words, we'd love for you to stay forever too!! Come back soon! More

Reedville, Virginia
Top Contributor
87 reviews 87 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 29, 2014

We were greeted at check in a very friendly way and unbelievably our stay kept getting better and better. The room is a one bedroom suite with an adjoining full kitchen and living room with desk and small dining table and sofa. There is a social Mon-Thursday and we had meatballs and spaghetti, salad, dessert with complementary wine, beer and... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your comments on your great stay! We take pride in our hotel and love taking care of our guests, we’re glad that you were able to notice that. We go above and beyond, especially at our breakfast and social hour; we want to make you feel like this is your home away from home!... More

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed January 7, 2014

I stayed at this hotel with my brother and sister in law for 4 nights over the holidays because of a family emergency. The hotel was just ok ( breakfast, workout room, location, accommodations in the room etc.) The location was a bit confusing to find off of the 90A as well. But the people at the from desk were... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your input, it is because of our guest comments that make us strive to be better. We do have an awesome staff, we are very proud of them. I hope that you were able to discuss any issue you may have had with the front desk so that we could have taken care of it... More

Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 19, 2013

The full kitchen is a plus and the kids enjoyed the complimentary microwave popcorn. The breakfast area was very crowed and they had trouble keeping up with the demand but the staff made an definite effort.

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you for letting us know about your stay, we are very happy that you enjoyed your time with us. The complimentary breakfast we serve is definately a huge hit in the mornings and we do a great job of keeping with the demand, however sometimes it does get overwhelming inspite of all our efforts. It seems that you were... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 22, 2013

This place has great staff. So friendly & helpful. Always smiling. What a pleasure. Suite was clean, bed was very comfortable. The stay could not have been better! We would like to thank Linda Evans for being friendly and solving some problems I had.

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for telling us how much you enjoyed your stay! Our goal is to make each of our guests feel the way that you did! Please come back and see us real soon!!! More

Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

I am currently looking for a hotel and this customer service rep has really sold me on the hotel. My proposed dates of travel are during the Thanksgiving weekend and I had the pleasure of speaking with "Linda" at the desk. She is a JEWEL for telephone customer service. She was patient and answered all my proposed questions on pricing,... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your time and your kind words about our Linda. Yes she is a Jewel and we value her presence immensely. We are so happy that you are coming to visit, I know that you will be just as impressed with the rest of our Associates and will enjoy your stay very much! We look forward... More

Scottsdale, Arizona
1 review
1 of 5 stars Reviewed October 3, 2013

Stayed here for a few weeks while working in the area. Do not let the Marriott name fool you. THIS PLACE IS HORRIBLE. DIRTY ROOMS, RUDE AND UNPROFESSIONAL STAFF. The lady who booked my room went on and on about the fabulous "full breakfast and hot dinner buffett". THAT WAS A LIE TOO. Breakfast was just some slushy scrambled eggs... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking the time to let us know about your stay. I am completely stunned, as so is the rest of the staff. We have been #1 on TripAdvisor for quite a while now and are rated in the top 5% of all Residence Inn's in the Nation for guest satisfaction so you can understand our... More

Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 3, 2013

The first time I stayed here was last August when we evacuated for Hurricane Issac. It was a nice stay; very comfortable, but unfortunately, not so quiet. There was some construction going on to the exterior of the building right outside of our room. That made for some loud mornings but there was nothing we could do. Other than that,... More

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for giving us a second chance after the first time being a noisy experience for you. Yes, the roof is all shiny and new to match all of the new renovations we had done last year on the inside of the hotel. We appreciate you taking the time to give us your review, we are extremely... More

Fair Oaks Ranch, Texas
1 review
5 of 5 stars Reviewed August 26, 2013

This place has great staff. So friendly & helpful. Always smiling. What a pleasure. Suite was clean, bed was very comfortable. TV was large enough for the room & could be turned to face sofa or bed. Nice design. Enjoyed the breakfast buffet options also. Used elliptical trainer in workout room. Felt safe, good location.

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Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

What a lovely review, thank you so much for taking the time to let us know how much you enjoyed your visit. We are so happy that you left with such a pleasnt experience, please come back and see us again soon! More

Calgary, Canada
2 reviews
5 of 5 stars Reviewed August 26, 2013

Our family is being relocated to Houston area and we were put up in the Residence Inn by Marriot Sugar Land. The staff were so friendly and helpful. The room was clean and spacious as we had a 2 bedroom suite. The breakfast in the morning was fabulous as we each found lots of options to enjoy. They also had... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking time out of your busy schedule to comment on what a great time you had at the Residence Inn Sugar Land. We love our guests and it's good to know that it shows! It is important to all our staff the our guests are made feel like they are part of the family and... More

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Additional Information about Residence Inn Houston Sugar Land

Also Known As:
Residence Inn Stafford
Stafford Residence Inn
Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Stafford
#6 Business Hotel in Stafford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Official Description (provided by the hotel):
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 
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