We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 16 Stafford hotels

Residence Inn Houston Sugar Land

3.0 of 5 Hotel   |   12703 Southwest Freeway, US 59, Stafford, TX 77477
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Residence Inn Houston Sugar Land to your Saves list
Residence Inn Houston Sugar Land
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
86%
Ranked #6 of 16 hotels in Stafford
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Darry S Calera, Alabama
  • Overview
  • Reviews (69)
  • Photos (25)
  • Amenities
  • Room tips (22)
  • Location
  • More
Write a Review

69 people have reviewed this hotel

Traveler rating
    41
    18
    5
    3
    2
See reviews for
30
4
2
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Calera, Alabama
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in the two bedroom suite for five nights. We were a group of two adults and five teenagers. The room was perfect size for us. The two bathrooms was also important to have. We were able to have separate areas for all. Location is convent to Sugar Land were we spent most if our time. Plenty of restaurants, shopping,... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your response, we're very happy that you enjoyed our hotel so much! We agree, the two bedroom suites are very spacious and having the 2 bathrooms, 3 tv's and the kitchen, make it extremely convenient. Please come back and see us again soon! More

Yorba Linda, California
1 review
1 of 5 stars Reviewed May 28, 2014

As a Marriott Plat Premier member I was informed that my reservation would not be honored because the hotel was oversold? The front desk informed me that they moved me to another hotel, then he proceeded to check in my co-workers who were lower level Marriott members and booked after me!!!! The front desk personnel then disclosed to my co-worker... More

Was this review helpful? Yes
Ben_B_Residence, Manager at Residence Inn Houston Sugar Land, responded to this review

Mr. Heath C, Thank you for reaching out regarding your experience at our hotel. As we had discussed previously on the telephone, we apologize for the inconvenience that you experienced at our hotel. We *do* appreciate your loyalty as a Marriott Rewards Platinum Premier member. As we have discussed, we have agreed on very generous compensation package for your situation.... More

Benghazi, Banghazi, Libya
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2014

I like this residence, highly recommended for friends or family vacation. I stayed one night, I like to be here for ever. Top services, high quality food, nice place that is all I can say. Hopefully you too have the same experience as I had.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your kind words, we'd love for you to stay forever too!! Come back soon! More

Reedville, Virginia
Top Contributor
90 reviews 90 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 29, 2014

We were greeted at check in a very friendly way and unbelievably our stay kept getting better and better. The room is a one bedroom suite with an adjoining full kitchen and living room with desk and small dining table and sofa. There is a social Mon-Thursday and we had meatballs and spaghetti, salad, dessert with complementary wine, beer and... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for sharing your comments on your great stay! We take pride in our hotel and love taking care of our guests, we’re glad that you were able to notice that. We go above and beyond, especially at our breakfast and social hour; we want to make you feel like this is your home away from home!... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2014

I stayed at this hotel with my brother and sister in law for 4 nights over the holidays because of a family emergency. The hotel was just ok ( breakfast, workout room, location, accommodations in the room etc.) The location was a bit confusing to find off of the 90A as well. But the people at the from desk were... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your input, it is because of our guest comments that make us strive to be better. We do have an awesome staff, we are very proud of them. I hope that you were able to discuss any issue you may have had with the front desk so that we could have taken care of it... More

Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2013

The full kitchen is a plus and the kids enjoyed the complimentary microwave popcorn. The breakfast area was very crowed and they had trouble keeping up with the demand but the staff made an definite effort.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you for letting us know about your stay, we are very happy that you enjoyed your time with us. The complimentary breakfast we serve is definately a huge hit in the mornings and we do a great job of keeping with the demand, however sometimes it does get overwhelming inspite of all our efforts. It seems that you were... More

Bentonville, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 22, 2013

This place has great staff. So friendly & helpful. Always smiling. What a pleasure. Suite was clean, bed was very comfortable. The stay could not have been better! We would like to thank Linda Evans for being friendly and solving some problems I had.

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for telling us how much you enjoyed your stay! Our goal is to make each of our guests feel the way that you did! Please come back and see us real soon!!! More

Senior Contributor
23 reviews 23 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2013

I am currently looking for a hotel and this customer service rep has really sold me on the hotel. My proposed dates of travel are during the Thanksgiving weekend and I had the pleasure of speaking with "Linda" at the desk. She is a JEWEL for telephone customer service. She was patient and answered all my proposed questions on pricing,... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for your time and your kind words about our Linda. Yes she is a Jewel and we value her presence immensely. We are so happy that you are coming to visit, I know that you will be just as impressed with the rest of our Associates and will enjoy your stay very much! We look forward... More

Scottsdale, Arizona
1 review
1 of 5 stars Reviewed October 3, 2013

Stayed here for a few weeks while working in the area. Do not let the Marriott name fool you. THIS PLACE IS HORRIBLE. DIRTY ROOMS, RUDE AND UNPROFESSIONAL STAFF. The lady who booked my room went on and on about the fabulous "full breakfast and hot dinner buffett". THAT WAS A LIE TOO. Breakfast was just some slushy scrambled eggs... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for taking the time to let us know about your stay. I am completely stunned, as so is the rest of the staff. We have been #1 on TripAdvisor for quite a while now and are rated in the top 5% of all Residence Inn's in the Nation for guest satisfaction so you can understand our... More

Baton Rouge, Louisiana
Contributor
16 reviews 16 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 3, 2013

The first time I stayed here was last August when we evacuated for Hurricane Issac. It was a nice stay; very comfortable, but unfortunately, not so quiet. There was some construction going on to the exterior of the building right outside of our room. That made for some loud mornings but there was nothing we could do. Other than that,... More

Was this review helpful? Yes
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this review

Thank you so much for giving us a second chance after the first time being a noisy experience for you. Yes, the roof is all shiny and new to match all of the new renovations we had done last year on the inside of the hotel. We appreciate you taking the time to give us your review, we are extremely... More

Owners: What's your side of the story?
If you own or manage Residence Inn Houston Sugar Land, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Residence Inn Houston Sugar Land? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Freeway, US 59, Stafford, TX 77477
Phone Number:
Location: United States > Texas > Stafford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Expedia, Marriott, Tingo, Hotels.com, TripOnline SA, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Residence Inn Houston Sugar Land reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Stafford Residence Inn

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
1:25
Videos (1)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (6)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (9)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Stafford
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 
Number of rooms
78

See which rooms travelers prefer