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Courtyard by Marriott Houston Sugar Land

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12655 Southwest Freeway, Stafford, TX 77477
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1 room 1 guest
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Courtyard by Marriott Houston Sugar Land
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90 Reviews from our TripAdvisor Community

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Traveler rating
    49
    27
    9
    4
    1
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19
6
7
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Llano, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Lovely room, quiet and peaceful, lots of amenities as well as restaurant which is open for breakfast and dinner. Starbucks coffee available to purchase in lobby. My only complaint is that the parking is not ample.

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Dandridge, Tennessee
Level Contributor
205 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed July 1, 2015

I spent a week at the Courtyard Marriott on business, and I found the hotel to be comfortable, clean, and the staff to be friendly and accommodating. When I called to confirm my reservation ahead of time, I asked about whether the room I was in had a refrigerator or a microwave. I was told that it didn't, but since... More 

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Cali
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 30, 2015

Woke up to find a large half dead roach on the floor of my room. I called to tell the front desk and they said they would take care of it. What does that mean? There was no offer to change my room I had to ask. Then my new room is located directly under my old one ( first... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2015

Although this is my third stay at this location, I will not come back. When I made the reservation I specifically told the agent that I wanted to use the credit card holding the reservation to pay for the room, who said this would be okay. In fact, the two previous times that's how it was handled. The physical card... More 

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Plano, Texas
Level Contributor
211 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 3, 2015

I stayed here one night. The rooms were modern, up to date and clean. The bed was very comfortable. I did not eat or go to the bar. The traffic was terrible in the morning getting to highway 59. This is not the hotel's fault but it sure was a major pain in the you know what. I left the... More 

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sridenour, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

I want to thank you for staying with us, and mentioning great things about our staff! I will share your comments with the staff about the traffic and leaving early. We look forward to your next visit to our area. Thank you again and sae travels! More 

Midwest
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 8, 2015

This is a very nice place to stay in the Sugarland area. Krystal, the front desk manager, is very pleasant and accommodating. The outside pool and spa are very nice. The rooms are very comfortable. The bistro on the first floor is very nice and the staff are very pleasant. A great experience overall.

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sridenour, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

It's great to hear that you enjoyed our hotel and the service you received during your stay. We look forward to you staying with us again! Thank you again for your feedback and for being our guest. More 

Seattle
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed at this hotel for a week or so because of a death in the family. The staff here is expert, each and every one of them. The women who cleaned the rooms did so completely, with unexpected touches. They laid hand towels by the sink and carefully laid my scattered belongings in neat rows. They straightened without misplacing... More 

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review

Thank you so much for taking the time to reply with such an awesome review. We are so happy that you enjoyed your stay with us and our hotel staff was able to make you feel welcomed, safe, important and part of the family. Please come back and see us again soon! More 

Groves, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

My family and I stayed here for a dance competition in Stafford. The hotel proximity to the Stafford Performing Arts Center was good. It was only a short 5 minute drive. The staff was very friendly and the workout room was clean. The beds were comfortable and I slept well. If we return to this competition in the future, I... More 

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review

Thank you so much for taking the time to let us know how we did. We are so happy that you enjoyed your stay, it is our goal to make every guest feel welcomed, comfortable and safe. Hope you'll be back to see us soon. More 

Auburn, United States
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 27, 2015 via mobile

I had a reservation for a king room but got to the hotel to find they moved me into a two double room. The hotel is aged - the top of my toilet tank had a large crack and the shower was only okay. The noise from the freeway kept me awake. I will go to a neighboring hotel next... More 

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review

Thank you for taking the time to give us the feedback on your experience with us. We apologize for the inconveniences you encountered, our staff is very dedicated to making our guest's experience be a very satisfying one yet I see that we have fallen short. This is not our normal standard operating procedure and would appreciate it if you... More 

Buffalo, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 18, 2015

This was a decent Hotel with a nice lobby and adequate rooms. it was perfect for the business traveler looking for a warm bed and a comfortable lobby with on-site food & drink options. The lobby and cafe were nice and the staff was very nice. There are very few frills here, but it is comfortable. The exercise room/gym was... More 

Was this review helpful? Yes
Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review

Thank you so much for your comments, yes, we like to think of us as a no frills, solid hotel with all the amenities needed for your corporate business travel. Our hotel and our staff are always here to make your stay a great solid experience. Please come back and see us soon! More 

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