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All 6 Spring hotels

Holiday Inn Express Hotel & Suites The Woodlands

2.5 of 5 Hotel   |   24888 I-45 North, Spring, TX 77386
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Ranked #2 of 6 hotels in Spring
A recent review
5 of 5 stars Reviewed January 30, 2014
bassn386 Lake Ozark, Missouri
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40 people have reviewed this hotel

Traveler rating
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    11
    5
    4
See reviews for
5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
Lake Ozark, Missouri
Top Contributor
116 reviews 116 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 30, 2014

The place is in the final stages of a total renovation, but the remodeled rooms are very nice! They have a clean, modern look, but still remain very comfortable. One of my pet peeves about hotels is the lack of lighting. Not in this place. Even though they're using CFL's, the shades don't suck up the light. They've set up... More

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Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for taking the time to review our hotel. We certainly appreciate the kind words. Renovation is never easy but it is more than worthwhile. I agree with you regarding the lighting...I think that we have really great lighting in the new rooms. I apologise for the inconvenience of not having a towel bar readily accessible; however, I will... More

Lewisville, North Carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 19, 2014 via mobile

My room was clean but I reported the light blinking like a disco light when you first walked in, the ironing board would latch so I couldn't use it. I forgot to report it, the breakfast was very good each morning.

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Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for taking time to review our hotel. We appreciate your reporting the problem with the light in your room. It allows our maintenance staff to take care of it promptly. I am glad you enjoyed the breakfast . I am sure you noticed the renovations that we are doing. All of the guest rooms, the common areas and... More

Tucson, Arizona
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 15, 2014

We stayed there for New Year's Eve. The toilet was FILTHY. There was a dark ring under the rim. There were DARK.stripes at the back of the bowl. I looked on the housekeeper's cart. There was NO disinfectant or bowl cleaner. I did not shower. We did not have our included breakfast. If the toilet was filthy should I expect... More

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Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for your review regarding your recent stay at our hotel. It is regrettable that you were so disappointed with the service you received. I sincerely apologize and hope that perhaps you will return when our renovations are complete. More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2013

Five nights stay for business. Check in was quick, and as a (formerly known as) Priority Club member, received a gift bag of a bottle of water, Chex mix, and chocolate chip cookies. Nice touch, and the water was needed in the hot weather. Nice staff. Lots of conference rooms, but finding the elevator and room was easy. Breakfast was... More

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Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for you positive feed back. We are so glad that you enjoyed your stay. Be sure to come stay with us again when you are in our area! More

New Paltz, New York
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 11, 2013

Two night stay for business. Check in was quick, and as a (formerly known as) Priority Club member, received a gift bag of a bottle of water, Chex mix, and chocolate chip cookies. Nice touch, and the water was needed in the hot weather. Nice staff. Lots of conference rooms, but finding the elevator and room was easy. Breakfast was... More

Was this review helpful? Yes
Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for your kind words about our hotel. We appreciate your response. Come stay with us again. More

Arlington, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2013

Me & a friend stayed here because it because it was very close The Woodlands area in which we were attending a concert. Also I have to thank the staff for being very nice. My friend had even accidentally lost her computer battery as we were leaving and the staff already had it when we called to check to see... More

Was this review helpful? Yes 1
SGraysonHIEW, Sales Manager at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for the kind remarks about the Holiday Inn Express & Suites Houston North-Spring Area. I'm so glad your friend's computer battery was found and our staff was able to help. We're looking forward to your return to The Woodlands area and coming back to stay at the Holiday Inn Express & Suites! More

2 reviews
3 of 5 stars Reviewed July 16, 2013 via mobile

The room was clean and in good condition. Staff was polite and prompt. It was what should be exspected from Holiday Inn. I am a frequent business traveler. I tend to be conservative in my ratings. I would recommend this hotel to other business travelers.

Was this review helpful? Yes
SGraysonHIEW, Sales Manager at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for your positive feedback about our property. We pride ourselves on customer service and cleanliness. We're looking forward to you coming again very soon! More

Dallas, Texas
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 23, 2013

I stayed two nights. The initial reservation was for one night at the "advance booking" rate, then I had to add a second night just a few days before I came. For some reason, even though I kept the same room, I was told I had to check out and re-register on the second day. That's a weird extra step... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Dear jcello, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am very sorry about the issues you encountered with your reservation as well as the conditions of your room. Please... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 17, 2013 via mobile

The bathroom floor is so filthy, you can slide across it. The carpet is stained and dirty. The beds are clean and comfortable, but the room and bathroom smell like a$$ and filth. It's a subtle, rank smell that gradually sets in after you've settled in. I'll be moving to another room today because in afraid to shower in this... More

Was this review helpful? Yes
Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

We sincerely apologize for your inconvenience. We had no reported issues. If we had the opportunity to address the issues during your stay perhaps we would have been able to save a valuable guest. Please accept our most sincere apologies for the problems you had that lead to your dissatisfaction with our property. We want all of our guests to... More

Southlake, Texas
1 review
2 of 5 stars Reviewed June 5, 2013

Terrible staff, rude, condescending. I travel a lot, and am used to occasional grouchy staff, but these guys are beyond anything I have experienced, top to bottom. Worn carpets, smell of urine in the halls. Room itself wan't too bad, "Breakfast" buffet was inedible. Go somewhere else. Anywhere.

Was this review helpful? Yes
Susan R, Director of Sales at Holiday Inn Express Hotel & Suites The Woodlands, responded to this review

Thank you for your review regarding your recent stay at our hotel. It is regrettable that you were so disappointed with the service you received. I would like to talk with you if possible. I do not have your contact information as this was a third party booking. I do look forward to hearing from you and being of further... More

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Additional Information about Holiday Inn Express Hotel & Suites The Woodlands

Also Known As:
Holiday Inn Express Hotel And Suites The Woodlands
Holiday Inn Spring
Holiday Inn Express Woodlands
Spring Holiday Inn
Address: 24888 I-45 North, Spring, TX 77386
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Spring
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites The Woodlands 2.5*
Official Description (provided by the hotel):
We welcome you to Holiday Inn Express Hotel & Suites The Woodlands, TX. Which is a 120 room hotel offering 22 suites, located about 25 miles north of downtown Houston along Interstate 45. The area features several corporate campuses, most notably Chevron Phillips, Anadarko Petroleum Corporation, Baker Hughes, CB&I, and Hewitt Associates, Lexicon Pharmaceuticals, Tetra Technologies, and Woodforest National Bank. This hotel is only twenty minutes away from George Bush Intercontinental Airport (IAH) and forty five minutes away from William P. Hobby Airport (HOU). We re not all work, we re fun too. Come and enjoy the entertainment from the Cynthia Woods Mitchell Pavilion, ranked 5th in the world for outdoor venue! Love to shop? Come and enjoy The Woodlands Mall which is home to over 200 of the area's finest stores and restaurants. Take a load off and come celebrate Texas Crawfish & Music Festival, Springfest or better yet, the Long Horn Rod Run, all located in Old Town Spring. So much fun things to do and see, all within minutes! Amenities include: Complimentary Express Start Deluxe Breakfast Bar, with hot items, free local calls, free high speed Internet - wireless or DSL through out the entire building, 24 hour business center, as well as a 24 hour fitness center, same day valet dry cleaning services (Mon-Fri). We invite you to experience Holiday Inn Express Hotel & Suites The Woodlands, TX and have you call us home. ... more   less 
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