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Extended Stay America - Houston - The Woodlands

2.5 of 5
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150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
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Extended Stay America - Houston - The Woodlands
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55 Reviews from our TripAdvisor Community

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Traveler rating
    7
    2
    7
    3
    36
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12
7
4
16
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (55)
  • Mar-May only
    (15)
  • Jun-Aug only
    (17)
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    (10)
  • Dec-Feb only
    (13)
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1 review
3 of 5 stars Reviewed 1 week ago

I booked a single night at this motel through Hotwire.com, meaning I didn't even know which hotel I was staying at until after paying the non-refundable fee. Only then did I see that my friend and I would be staying at this hotel, and the awful reviews both on Google and TripAdvisor. I was quite disturbed, so I emailed the... More 

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Tyler, Texas
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Got a good internet rate. Needed a second bed so the clerk charged $20 a night extra. Same clerk gave me key to a room with only one bed, When I got to the room I tried to call the clerk but could not get an answer. Had to walk around the building to the office only to find it... More 

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Rockford, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We were looking for a place with kitchen. We picked this place, oohhh huge mistake. The room we got was not clean. So they transfer us to an other room. The bathroom was dirty, and the room smells really bad. We booked two queens, there no room with 2 queens. They only have rooms with a queen and a full.... More 

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North Salt Lake, Utah
1 review
1 of 5 stars Reviewed May 18, 2015

Room was very small. No door on closet, just a curtain. No counter space in bathroom. No hair dryer in room. Bed was not comfortable. Carpet was dirty. The room smelled bad. I would NOT recommend staying at this hotel. I will not stay at an Extended Stay America hotel ever again.

Was this review helpful? Yes
New Orleans, Louisiana
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 18, 2015

Holy Cow is this place a dump! If you go to extendedstayamerica.com, it shows you spacious "suites" with a decent size kitchenette, full size refrigerator, bathroom with a vanity & tub, and even boasts they are "well-lit spacious suites". This place is the polar opposite of everything on their website - from the room, to the laundry facility, to the... More 

Was this review helpful? Yes 1
DF
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 11, 2015

I chose this place for a friend of mine to stay for a week and this was the worst choice ever! He got bitten by bad bugs and got a very bad allergic reaction. NO JOKE, do not stay at this place! We will try to contact health department! They moved him from one dirty room to another and he... More 

Was this review helpful? Yes 2
Thompsontown, Pennsylvania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 6, 2015

The ONLY reason I am giving this hotel a poor rating is because management and ONE employee seemed to go above and beyond to help us out when we found out the room we were in was infested with bed bugs. 3 or 4 days into our 3 week stay, my significant other started to get concerned with all the... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 1, 2015

The room, kitchen and bathroom were not clean. The room smelled like cigars. Additionally, the fridge was not working. Requested a fridge replacement but nobody came. The TV didn't work in the mornings. The beds and pillows were uncomfortable and the toilet had stool stains. The staff was not friendly. They behave like they don't want to be there. Do... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness and the condition of the room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is undergoing training to ensure guest satisfaction. Your feedback is... More 

Chicago, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 25, 2015 via mobile

My son and I checked into separate rooms of this establishment. At about 1 week, he noticed bug bites (between 50-100)all over his body, including between hid toes. He found a nest of bed bugs under his sheets. The hotel refused to refund his stay as we left the hotel for another. They wished to move him to another room.... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 20, 2015 via mobile

This was truly one of the worst hotel properties I've ever stayed in. I have stayed at Extended Stay America's before across the country, and been very pleased. This was unsatisfactory in almost every category, but customer service. But unfortunately, the nice customer service people on site could do nothing about the room smell, the uncleanliness of the room, the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Still, I am glad to hear that our staff provided you with great... More 

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