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All 6 Spring hotels

Extended Stay America - Houston - The Woodlands

2.5 of 5 Hotel   |   150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
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Ranked #6 of 6 hotels in Spring
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  • Reviews (40)
  • Photos (26)
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40 people have reviewed this hotel

Traveler rating
    7
    1
    5
    2
    25
See reviews for
7
7
3
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 12, 2014

I went to check into the hotel and was told that they gave my room away, It was midnight at this point, and need I mention that the manager assured me that a late check in would be fine. I was left on the street with my daughter to find a hotel. At 1:00a.m. I received a call from the... More

Was this review helpful? Yes 2
Lake Jackson, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 22, 2014 via mobile

First off, let me just say I never write reviews. Let that give you an idea about how unhappy I am with my stay at this hotel. My boyfriend and I like to go on weekend or one night get always once every couple of weeks. To galveston/sugarland/the woodlands/etc. Usually we just wing it with the hotel situation but this... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable and unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will take the time to repeatedly inspect rooms and spray rooms to make... More

Waterloo, Ontario
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2014

I had booked a non-smoking room May 14 - May 18. My husband was doing Ironman Texas. On May 14 (at 2 pm) I called the hotel to change our arrival day to May 15. The person on the line asked for the new arrival date. Everything was changed successfully. I asked if we would still be getting our original... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your reservation was cancelled instead of changed. As this hotel’s manager, I can assure you that we will use this as a coaching opportunity to ensure this situation is not repeated. Thank you very much for providing... More

Spring, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2014

Never in my life have i been to a worse hotel, and I've had some bad ones. The only thing half decent about this place is their staff. I checked in and was immediately dissatisfied. The sheets had stains on them, there were towels were from the Marriot, and other hotels. They told us that our weekly cleaning was on... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Emily - Thank you for your recent review of your stay. The condition of the sheets and blankets you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is being retrained on how to wash linen properly. Thank you very much for providing us with your feedback.... More

The Woodlands, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

This place is not anything like it's advertised to be. "Spacious" room doesn't even have a real closet....just a little indention with wire racks and covered with a curtain. Price given initially did not even mention $25 per day pet fee...given that I could have stayed at the Drury...much nicer and with many more extras. Bugs noted running around in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Susan - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the cleanliness of your room did not meet your expectations. As well, I apologize that your kitchen and shower did not meet your needs. Your feedback will be very useful as we continue to improve our... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 1, 2013 via mobile

nice clean comfortable rooms at a good price.friendly staff!the maintence guy handles all problems speedily..Just be ware ladies they have a guest that may approach your man offering her services..her services are not included in the price of your stay..She must be good for bussiness because staff refuses to evict her..

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that we may have some one that should not be here. We are sorry for this issue, but are happy to read that we provided you with a clean comfortable room and that the staff was friendly. Thank... More

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 18, 2013

This review is biased by the fact that the building was being renovated. Lots of dust and debris. We stayed from mid-August to mid-September (we're relocating) and finally couldn't take I and moved to La Quinta. On the plus side, there are three excellent restaurants within walking distance: Fukuda (Japanese), Taipei (Chinese) and Sitar (Indian).

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you left unhappy due to the painting. Please accept my apology. To uphold our company's high standards, we are undergoing renovations, trying our best to make it right for all of our guests. We continually work to improve our hotel,... More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2013

This hotel should be shut down! Tried to scam me for more money for room prepaid by company. Room stunk so bad, front counter help was very rude, bullet hole in wall of the SECOND room I was given that was not clean and had no working toilet (they wanted me to reach in tank to flush, really?). Sheets were... More

Was this review helpful? Yes 1
The Woodlands, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 9, 2013

The internet depicted this place as a clean, newly-renovated motel. Way to lie to us, ESA!! I pulled up and there were a bunch of men (obviously drunk) hanging over the second floor balcony yelling to people in the parking lot. I planned to check in for a minimum of 17 days. As a woman staying alone, I asked to... More

Was this review helpful? Yes 3
Mesquite, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 30, 2013

This is a typical inexpensive motel. It's not fancy, the room and bathroom are small, there was no ice machine, the towels were old and rough. It smelled a little of smoke - not sure if it was a smoking room or not. But it was very convenient to the concert venue we were going to and easy on/easy off... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Hi Lisa, Thank you so much for posting a review of our property. We appreciate you letting us know that the room smelled of smoke. We are sorry for this issue, but are happy to read that we provided you with a clean and quiet room. The staff and I would like to thank you again for posting your review.... More

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Additional Information about Extended Stay America - Houston - The Woodlands

Address: 150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Spring
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - The Woodlands 2.5*
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Also Known As:
Extended Stayamerica Houston - The Woodlands Hotel Spring
Spring Extended Stay

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Amenities

Kitchenette Wheelchair access
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Number of rooms
141

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