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All 7 Spring hotels

Extended Stay America - Houston - The Woodlands

2.5 of 5 Hotel   |   150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
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Extended Stay America - Houston - The Woodlands
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Ranked #6 of 7 Hotels in Spring
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44 reviews from our community

Traveler rating
    7
    2
    6
    2
    27
See reviews for
9
7
3
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Dubai, United Arab Emirates
Top Contributor
82 reviews 82 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a nice clean hotel. Located very close to I 45 so easy access to the freeway. The rooms are nice and things worked well The check in and out were painless. Overall a decent place to stay for a resonable cost.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2014

I asked for extra pillows and the only answer I was given "We don't have any." That is very poor customer service. I will never stay at an Extended Stay America hotel again. I plan to report to Corporate Lodging of the experience i have had and hope they terminate the contract they have with the company. Really nothing to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that we did not have extra pillows for you. To make sure this doesn't happen again, I am making sure we have extra pillows on hand for anyone that requires them. I will also be meeting with my entire team to review our customer service standards... More

Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2014

This hotel boosts about being newly renovated in early 2014....what was renovated is beyond me! The room was unclean, had old appliances, old furniture, the front desk personnel could not have provided worse customer service if they wanted too when they could be found and the room was full of flies! We even had a smashed fly on the window... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not to your satisfaction. I discussed your comments with our staff, and we are retraining our housekeepers to be sure we do a thorough job. Thank you very... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2014

Honestly, I was pleasantly surprised by how nice the stay was. I was braced for the worst after all the other reviews people had left and to make matters worse, we got one of the last rooms available. We checked in around midnight, but the lady was very kind in helping us out. She did point us to the wrong... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Thank you for posting such a positive review. Please accept our apologies that your towels didn't smell fresh and that your shower curtain had a stain. We will work with our housekeeping staff to address these issues moving forward. Still, we are delighted to know that we exceeded your expectations and provided you and your family with a pleasant stay.... More

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 12, 2014

I went to check into the hotel and was told that they gave my room away, It was midnight at this point, and need I mention that the manager assured me that a late check in would be fine. I was left on the street with my daughter to find a hotel. At 1:00a.m. I received a call from the... More

Was this review helpful? Yes 3
Lake Jackson, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 22, 2014 via mobile

First off, let me just say I never write reviews. Let that give you an idea about how unhappy I am with my stay at this hotel. My boyfriend and I like to go on weekend or one night get always once every couple of weeks. To galveston/sugarland/the woodlands/etc. Usually we just wing it with the hotel situation but this... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable and unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will take the time to repeatedly inspect rooms and spray rooms to make... More

Waterloo, Ontario
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2014

I had booked a non-smoking room May 14 - May 18. My husband was doing Ironman Texas. On May 14 (at 2 pm) I called the hotel to change our arrival day to May 15. The person on the line asked for the new arrival date. Everything was changed successfully. I asked if we would still be getting our original... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your reservation was cancelled instead of changed. As this hotel’s manager, I can assure you that we will use this as a coaching opportunity to ensure this situation is not repeated. Thank you very much for providing... More

Spring, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2014

Never in my life have i been to a worse hotel, and I've had some bad ones. The only thing half decent about this place is their staff. I checked in and was immediately dissatisfied. The sheets had stains on them, there were towels were from the Marriot, and other hotels. They told us that our weekly cleaning was on... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Emily - Thank you for your recent review of your stay. The condition of the sheets and blankets you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is being retrained on how to wash linen properly. Thank you very much for providing us with your feedback.... More

The Woodlands, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

This place is not anything like it's advertised to be. "Spacious" room doesn't even have a real closet....just a little indention with wire racks and covered with a curtain. Price given initially did not even mention $25 per day pet fee...given that I could have stayed at the Drury...much nicer and with many more extras. Bugs noted running around in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Susan - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the cleanliness of your room did not meet your expectations. As well, I apologize that your kitchen and shower did not meet your needs. Your feedback will be very useful as we continue to improve our... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 1, 2013 via mobile

nice clean comfortable rooms at a good price.friendly staff!the maintence guy handles all problems speedily..Just be ware ladies they have a guest that may approach your man offering her services..her services are not included in the price of your stay..She must be good for bussiness because staff refuses to evict her..

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that we may have some one that should not be here. We are sorry for this issue, but are happy to read that we provided you with a clean comfortable room and that the staff was friendly. Thank... More

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Additional Information about Extended Stay America - Houston - The Woodlands

Address: 150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Spring
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - The Woodlands 2.5*
Number of rooms: 141
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Also Known As:
Extended Stayamerica Houston - The Woodlands Hotel Spring
Spring Extended Stay

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