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Extended Stay America - Houston - The Woodlands

2.5 of 5
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150 Valley Wood Road, Spring, TX 77380 (Formerly Crossland Economy Studios)
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Extended Stay America - Houston - The Woodlands
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Ranked #6 of 7 Hotels in Spring
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49 reviews from our community

Traveler rating
    7
    2
    6
    3
    31
See reviews for
9
7
3
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Thompsontown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The ONLY reason I am giving this hotel a poor rating is because management and ONE employee seemed to go above and beyond to help us out when we found out the room we were in was infested with bed bugs. 3 or 4 days into our 3 week stay, my significant other started to get concerned with all the... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 1, 2015

The room, kitchen and bathroom were not clean. The room smelled like cigars. Additionally, the fridge was not working. Requested a fridge replacement but nobody came. The TV didn't work in the mornings. The beds and pillows were uncomfortable and the toilet had stool stains. The staff was not friendly. They behave like they don't want to be there. Do... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness and the condition of the room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is undergoing training to ensure guest satisfaction. Your feedback is... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 25, 2015 via mobile

My son and I checked into separate rooms of this establishment. At about 1 week, he noticed bug bites (between 50-100)all over his body, including between hid toes. He found a nest of bed bugs under his sheets. The hotel refused to refund his stay as we left the hotel for another. They wished to move him to another room.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 20, 2015 via mobile

This was truly one of the worst hotel properties I've ever stayed in. I have stayed at Extended Stay America's before across the country, and been very pleased. This was unsatisfactory in almost every category, but customer service. But unfortunately, the nice customer service people on site could do nothing about the room smell, the uncleanliness of the room, the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Still, I am glad to hear that our staff provided you with great... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014 via mobile

So I booked a room for late night check in at this location through Priceline. When I arrived at the hotel, the computer system was down. Since I couldn't check in, I was up at 3am searching for available rooms in the area with a lower budget since I already spent almost 50 dollars for one I couldn't stay in.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that you were unable to check in at our hotel for your reservation due to our system being down. I am sorry for your experience. In response to your feedback, I am retraining the staff to know how to better handle situations like yours in the... More 

Dubai, United Arab Emirates
Top Contributor
111 reviews 111 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 23, 2014

This hotel is a nice clean hotel. Located very close to I 45 so easy access to the freeway. The rooms are nice and things worked well The check in and out were painless. Overall a decent place to stay for a resonable cost.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2014

I asked for extra pillows and the only answer I was given "We don't have any." That is very poor customer service. I will never stay at an Extended Stay America hotel again. I plan to report to Corporate Lodging of the experience i have had and hope they terminate the contract they have with the company. Really nothing to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that we did not have extra pillows for you. To make sure this doesn't happen again, I am making sure we have extra pillows on hand for anyone that requires them. I will also be meeting with my entire team to review our customer service standards... More 

Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 28, 2014

This hotel boosts about being newly renovated in early 2014....what was renovated is beyond me! The room was unclean, had old appliances, old furniture, the front desk personnel could not have provided worse customer service if they wanted too when they could be found and the room was full of flies! We even had a smashed fly on the window... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not to your satisfaction. I discussed your comments with our staff, and we are retraining our housekeepers to be sure we do a thorough job. Thank you very... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2014

Honestly, I was pleasantly surprised by how nice the stay was. I was braced for the worst after all the other reviews people had left and to make matters worse, we got one of the last rooms available. We checked in around midnight, but the lady was very kind in helping us out. She did point us to the wrong... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Houston - The Woodlands, responded to this review

Thank you for posting such a positive review. Please accept our apologies that your towels didn't smell fresh and that your shower curtain had a stain. We will work with our housekeeping staff to address these issues moving forward. Still, we are delighted to know that we exceeded your expectations and provided you and your family with a pleasant stay.... More 

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 12, 2014

I went to check into the hotel and was told that they gave my room away, It was midnight at this point, and need I mention that the manager assured me that a late check in would be fine. I was left on the street with my daughter to find a hotel. At 1:00a.m. I received a call from the... More 

Was this review helpful? Yes 3
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