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Suites at Sunchase, an Ascend Hotel Collection Member

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1004 Padre Blvd, South Padre Island, TX 78597
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Suites at Sunchase, an Ascend Hotel Collection Member
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Suites at Sunchase, an Ascend Hotel Collection Member
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102 reviews from our community

Traveler rating
    31
    13
    18
    12
    28
See reviews for
34
24
3
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (21)
  • Jun-Aug only
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    (17)
  • Dec-Feb only
    (11)
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Dallas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Myself and some friends stayed here during Spring Break. Their rates were very competitive to everyone around a little bit cheaper. Check-in went smoothly, they did slide in a $300 refundable deposit during check-in, in addition to the rate. I noticed TONS of people surprised by this. The hotel is located on the strip with tons of things within walking... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked this hotel for spring break and worse decision ever. The bathroom toilet doesn't work, the couch is distinctly discolored, and they charge a $300 deposit per room for peak hours like spring break. There was no mention of the deposit when booking the hotel. To top things off, there is a $25 guest fee to have a guest come... More 

Was this review helpful? Yes 1
robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms are enormous and the beds are really comfy and cozy the service are wonderful IT'S JUST PLAIN AWESOME HERE the elavaters are glass on on one side and goes really slow so that you can see everything

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robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Fort Worth, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 13, 2015

I must admit we gave this package to my son/girlfriend for a get away. They had a fabulous time ! Said the hotel was close to everything, rooms were very large and clean. The "set up" of the hotel is a little different, it use to be a mall or something ? So until you get to the room, its... More 

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robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next... More 

Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed December 13, 2014

My stay here was great-good value for such large rooms-friendly staff that ensured I was comfortable. I travel a lot on business and I have stayed at some high end hotels and their beds/pillows cannot begin to measure up with these beds/pillows. I slept like a baby each night. Peaceful restful nights with beds that contours with the body. I... More 

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robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Austin, TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 28, 2014

The hotel was advertised on Groupon (Before you go "Yet another disgruntled Groupon customer!", the Groupon had little to do with our dissatisfaction) as having beach access but when we got there we realized the pictures were completely inaccurate. Plus, we ended up paying almost as much for the Groupon as a regular customer would at a similar hotel (even... More 

Was this review helpful? Yes 1
robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suites at Sunchase, an Ascend Hotel Collection Member. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the air conditioning in your suite, and the misunderstanding that we are a beach front property, but no where on... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2014

YOU WILL BE TOWED!! The entire parking surrounding the hotel is actually for the condos BEHIND the hotel. They are aware of the fact that they have a problem and they fail to advise their guest properly. This is a very problematic and costly situation to put their guest in! Very unprofessional...

Was this review helpful? Yes 1
robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suites at Sunchase, an Ascend Hotel Collection Member. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your boat and truck being towed due to parking in Sunchase IV parking (condos behind the Hotel). Although, like the... More 

1 review
1 of 5 stars Reviewed October 28, 2014

Beware of towing!!! They fail to tell you that they have a serious parking and towing problem. They are very aware of the fact that many customers mistakingly assume that Sunchase and Sunchase IV are the same. The entire parking surrounding the hotel is actually for the condos BEHIND the hotel. We woke up to both our truck and boat... More 

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robin h, Manager at Suites at Sunchase, an Ascend Hotel Collection Member, responded to this review

As written above in your husbands comment, Thank you for your feedback regarding your recent visit here at the Suites at Sunchase. Your feedback is very important to us. I do apoligize for the misunderstanding of where you should have parked while visiting the Suites at Sunchase. As you have showen in the picture you posted, there are signs letting... More 

Arlington, Texas
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 14, 2014

This Hotel LOOKS like they are still in the process of converting the MALL over to Hotel. The ground floor seemed empty and that they were working on something’s: they look like they have an inside coffee bar and a great little place to have a breakfast buffet. But neither one was open or ready to be open for business.... More 

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1 review
5 of 5 stars Reviewed October 7, 2014

We just stayed at these beautiful suites for three nights. From the time of our arrival, we were greeted by friendly staff, who from the duration of our stay, were extremely attentive and made our stay a pleasurable experience. Our room was spotless, had two King size beds, which were very comfortable, beautiful pillows and down comforter, a sofa bed,... More 

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