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BEST WESTERN PLUS Seabrook Suites

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5755 Bayport Blvd, Seabrook, TX 77586 (Formerly Comfort Suites Seabrook)
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Seabrook Suites
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182 Reviews from our TripAdvisor Community

Traveler rating
    129
    34
    11
    4
    4
See reviews for
63
76
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Palestine, Texas
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

When we checked in, the desk clerk was very friendly and everything went smoothly. Upon entering our room, I noticed the slightly mildewy, stale smell. I attribute it to the humidity here and moved on. It was very disconcerting to see mouse taps around the room. I didn't know whether to be impressed they were trying to catch them or... More 

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Stratford, Connecticut
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked this hotel for the night before our cruise departed Bayport Terminal, because it was convenient to NASA and they offered a free shuttle to the port in the morning. The room was very large and comfortable. They had a free breakfast buffet in the morning which was good. There is a gas station, Subway and liquor store within walking... More 

Was this review helpful? Yes 1
Rosenberg, Texas
Top Contributor
96 reviews 96 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in a two queen suite and it was plenty of room. That's where the good things end. The shower water pressure was non existent and the shampoo/conditioner provided wrecked my hair. The breakfast was one of the worst we have had at a Best Western. No waffles and the eggs were cold. The front desk staff need some... More 

Was this review helpful? Yes 1
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

On behalf of the entire staff, I want to apologize that you encountered less than great service while staying at our hotel. As you can see from the majority of our reviews, our customer service and breakfast are usually great and it concerns me that your experience was disappointing. I will be reviewing your review with our staff so that... More 

Puyallup
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a bit off by itself in an area without many other services. There is a Subway sandwich shop within walking distance but that is about it. However, they offer a free shuttle. We were there when the whole hotel was full of people waiting to get on a cruise, and they managed to take care of all... More 

Was this review helpful? Yes 3
Red Feather Lakes, Colorado
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a nice, comfortable, quiet hotel, the breakfast was good and the shuttle to the cruise port was great, the manager even was out helping to keep things organized and efficient We stayed here for our cruise out of Houston and would not hesitate to stay again

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Hello Ray H, Thank you so much for your kind compliments about the staff and the hotel! We are so lucky to have great guests such as yourself stay with us! It makes our jobs very rewarding to see the smiles on our guests faces. As the manager, I take pride in providing a great service to our guests and... More 

Vancouver, Canada
Top Contributor
58 reviews 58 reviews
8 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed here for 3 nights, as we were getting on NCL Cruise ship. We flew in from Houston. This is a beautifully clean, modern hotel. They have a breakfast which is free with room. The breakfast was great, lots to choose from. The spacious lobby with lots of sofas, and chairs to sit and relax. Wifi is free... More 

Was this review helpful? Yes 2
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Dear Neighbor_Lady, Myself and all of the staff want to thank you for giving us such a great review! As a team, we strive to provide clean, comfortable rooms and great customer service. We do hope to see you again on your next trip to Seabrook. If there is anything we can do to help with your next reservations, please... More 

Temecula, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel was great. Clean and large rooms, friendly staff, good breakfast but if you need the shuttle van it is too slow. The van took us to Kemah boardwalk and it took over an hour to get picked up. Also, we had to wait over 1 hour to get the shuttle van to the cruise terminal. The staff were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Hi Glenda, Thank you for taking the time to post a review about your stay with us. We do acknowledge that sometimes the wait times to be picked up are lengthy. Most of the time this is due to the heavily congested traffic between the boardwalk and the area hotels. We do appreciate your business and we hope to see... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Room smelled musty and mildewy. I opened the window and asked the clearning staff to spray air freshner, but it didn't help. The drawers on the dresser didn't work well, and they also smelled mildewy, so my clothes didn't smell clean after a few hours being in the room. This hotel is located very closer to the nearby chemical plants,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Hi Lizzy, Thank you for taking the time to review the hotel. On behalf of all of the staff, I would like to apologize that your room had a musty smell. My maintenance team has already been alerted and are working to find the cause so that we can eliminate the odor and return the room to a fresh, clean... More 

Seabrook, United States
2 reviews
5 of 5 stars Reviewed April 28, 2015

Great place to stay and relax while in the Seabrook/Kemha area. Great staff, friendly folks, very helpful. Really enjoyed my stay. Clean, safe area, great breakfast. They also have a shuttle bus for hotel guest.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Dear Tom, All of the Staff and I want to extend a sincere Thank You for your rave review! We all work together as a team to provide superior customer service and it is always great to hear feedback from our guests. We use all of the feedback as training tools to learn what we have excelled in and what... More 

Roseville, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2015

Need a trained staff member at all times at the front desk. I called two before arrival with questions and also on day of arrival from Houston Hobby airport for directions and girl couldn't give directions, said manager was gone for the day and she had only worked there two days. Hotel needs to upgrade staff and management get people... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review

Dear Pat, Once again, I want to extend sincere apologies for your inconveniences in trying to get to the hotel. I understand your frustrations completely and have spent time refreshing the front desk staff on proper directions. Sadly, the taxi companies, such as the taxi driver in this case, are not properly screened to ensure they are familiar with the... More 

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