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Fairfield Inn & Suites San Antonio NE/Schertz

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2.5 of 5
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5008 Corridor Loop Road, Schertz, TX 78154
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Fairfield Inn & Suites San Antonio NE\/Schertz
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68 Reviews from our TripAdvisor Community

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Traveler rating
    34
    22
    8
    3
    1
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28
13
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (68)
  • Mar-May only
    (19)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (12)
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Houston, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was visiting a friend in New Braunfels with a trip to the Natural Bridge Caverns and some wineries on the agenda. This was a good waystation on my journey - reasonably priced, clean and comfortable, with breakfast included. The room was a nice size for a quick stay.

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites San Antonio NE/Schertz through TripAdvisor. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Cupertino, California
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel for one night during a weekend trip to San Antonio. The hotel is located right off the freeway and has plenty of eating options around it. The property has ton of free parking available. The check in process was super easy. The front desk person, Jose, was very helpful. He assisted me with a couple of... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites San Antonio NE/Schertz through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2015

Was recommended to this hotel by the owner of a quilting shop in schertz which I visited I needed a place to th stay for the night and she showed me the way. Lovely place more expensive than others on my trip but it had free wifi, continental breakfast and and a lovely pool. Was next to to a lovely... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites San Antonio NE/Schertz through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Atascocita, Texas
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 27, 2015

Had a good stay. Would stay again. Had a problem with one of our roommates not wanting to answer the door because they were asleep. They had the bar lock on the door so we couldn't get in. Night Auditor couldn't find the security bar tool to let us into our room nor could get ahold of a maintenance associate.... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Dear Lauren , Thank you for bringing this to our attention. We take matters such as this seriously. As a result, we have fixed the bed frame. Thank you again for your feedback and we look forward to seeing you again. Thank you, John Corona General Manager Fairfield Inn and Suites Schertz More 

Kissimmee, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2015

We have stayed at this Fairfield Inn a number of times as we have family that lives in Cibolo, the next town. We've never had a bad stay. People at the front desk are helpful and accommodating to all our needs. The complementary breakfast is really good and is kept well stocked. There is always a choice of a hot... More 

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Birmingham, Alabama
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed May 9, 2015

I booked 2 rooms for 2 nights while visiting family in Schertz. We checked in and the front desk people were very friendly. The room was a king and very small but clean. But we had to leave in the middle of the night and go to a nearby Hampton because they hotel was being over run with loud, uncontrolled... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites San Antonio NE/Schertz with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time... More 

Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

We have stayed in this hotel before with no problems. We booked a suite for 2 nights checking in at 9:00 on a Friday evening. We were told the hotel was sold out for our stay. We left at 9:30 on Saturday morning to visit Gruene and shop in San Marcos. We returned at 9:30 that evening to find our... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites San Antonio NE/Schertz with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort... More 

Fayetteville, NC
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 2, 2015

Just stayed at the Fairfield Inn. I have stayed there three other times over the past two years. Every stay has been pleasant. This time I needed a late check out and the two ladies at the front desk accommodated me. Pauline, my housekeeper also was so helpful waiting to clean my room last, because of my delay. She was... More 

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Level Contributor
181 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed February 23, 2015 via mobile

I have stayed at this hotel before and never have encountered any problems but this past stay wasn't as pleasurable as past visits. Upon arriving at about 6 pm on a Saturday evening no one was at the front desk to check me in and there was no bell for me to call for service. I was in somewhat in... More 

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites San Antonio NE/Schertz. I will be sharing your feedback with our team as I can see from your eyes where we can be more consistent. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 7, 2015

Upon arrival we had no problems, check in process was quick and efficient. Our room was preassigned as always. Room was clean, everything was PERFECT. I was able to speak with the housekeeper who cleaned our room...Eli....you are AWESOME! It's nice to see pride and dedication in an employee....Keep up the great work. Many blessings to you Eli...

Was this review helpful? Yes
jcavron, General Manager at Fairfield Inn & Suites San Antonio NE/Schertz, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites San Antonio NE/Schertz through Tripadvisor. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

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