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BEST WESTERN San Marcos

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917 I-H 35 North, San Marcos, TX 78666
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BEST WESTERN San Marcos
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168 Reviews from our TripAdvisor Community

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Austin, TX
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent one night in this hotel. The staff was very friendly and welcoming. Hotel was clean and well maintained. The outdoor pool looked great but since it was in February, I didn't go jumping in. The IH35 traffic noise may be of some concern, but the the hotel was very convenient with easy access from the highway and at a... More 

Review collected in partnership with Best Western

Helpful?
Thank highrez58
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for 3 days during Thanksgiving and it seemed many outlet shoppers would stay here. The check-in was slow and during our waiting, there were some people reported to the front-desk that a suspicious man was hanging around the parking lot. At the mean time I also saw a guy snuck in and out the ground floor( apparently he... More 

Helpful?
Thank JiaPei H
Mike P, General Manager at BEST WESTERN San Marcos, responded to this review

Dear JiaPeiH, Thank you for taking time to review our hotel online. At Best Western, we strive to make every guest's stay comfortable and enjoyable. However, we could not make that happen in your case. We sincerely apologize. Our guest is our priority, their safety is our prime focus, as you have indicated that there were suspicious guy snuck in... More 

Coimbatore, India
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I am staying at this Hotel for the 5th time in around 15 months and every time just got better and all the staff here is caring as ever as they did in the first time. Whenever I visit San Marcos, i do not even evaluate other Hotels and it has become my default Choice.

Review collected in partnership with Best Western

Helpful?
Thank Pradeep R
Katy, Texas
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 7, 2015

Made a last minute reservation for my son and myself to stay overnight for a lax tournament in the area. Front desk clerk was super helpful as there was a problem with my reservation and very friendly. She made a late night check in that could have been horrific into a comedy of near epic proportions. Okay, the hotel. First... More 

Helpful?
Thank liroi
Houston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 3, 2015

The hotel was perfect for our stay. I will stay there again. I wish I had known about it before. Our son attends Texas State University, and the hotel was clean, accommodating, and centrally located, with a great price.

Review collected in partnership with Best Western

Helpful?
Thank Theresa R
Rockport, United States
1 review
5 of 5 stars Reviewed November 22, 2015

A very accommodating pleasurable stay. The rooms are very clean, the beds are very comfortable, the coffee is excellent and the staff is very professional! I highly recommend Best Western San Marcos, TX., for your next hotel.

Review collected in partnership with Best Western

Helpful?
Thank Diana I
Davis,OK, United States
2 reviews
4 of 5 stars Reviewed November 10, 2015

We always enjoy our stay at the Best Western in San Marcos. The staff is very friendly and helpful and it is a good value for the money. We will go back. The hotel is always clean and attractive. The breakfast is good. We stay there every time we go to San Marcos and have always been satisfied with our... More 

Review collected in partnership with Best Western

Helpful?
Thank Maudie H
Marble Falls, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 8, 2015 via mobile

Our toilet over flowed for no reason at 4am!! It flooded so bad it got the carpet wet! They had to move us to a new room that was a smoking room! It smelt awful! Keep in mind this was all at 4am! The staff had attitude too! The only nice guy was the one who darted up to our... More 

Helpful?
Thank Blakley S
Mike P, General Manager at BEST WESTERN San Marcos, responded to this review

Dear Blakley S, Thank you for taking time to review us online, we really appreciate your feedback. We, at Best Western San Marcos strive to make each guests' stay comfortable however, we failed in your case due to toilet overflowing. I apologize on be half our entire team. I am glad my front desk associate was able to help you... More 

League City, Texas
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 7, 2015

Nice, clean motel with indoor entrances to rooms. We stayed on the 1st floor on the side away from I-35 so it was pretty quiet. There is no elevator to the 2nd floor so ask for a 1st floor room if suitcases are heavy or mobility is an issue. Misty worked very hard to provide us with a great breakfast.... More 

Helpful?
Thank Linda M
Rowlett, Texas
1 review
1 of 5 stars Reviewed October 5, 2015

I normally stay at Best Western Hotels when ever I travel and I can tell you this one did not meet or even com close to expectations. When we arrived the room (#100) was ok at first site but once I began to look around I found blood on one of the pillowcases and then the remote for the tv... More 

Helpful?
Thank Jill C
Mike P, General Manager at BEST WESTERN San Marcos, responded to this review

Dear Jill C, Thank you for taking time to write review on your recent stay at our hotel. We strive to provide our guest a comfortable and clean stay but unfortunately, we failed to do so in your case. We sincerely apologize for this. After I read your review, I already contacted our linen cleaning vendor and spoke to my... More 

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