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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

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1001 Pullen Street, Royse City, TX 75189
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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54 Reviews from our TripAdvisor Community

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Traveler rating
    29
    14
    5
    3
    3
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21
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11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Memphis, Tennessee
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

Checked in for one night only traveling I30. Won't stay there again. Checked in Sunday night between 9:30-10:00 pm. No one was at the front desk when we arrived & when she did come out to help us, she was not attentive nor friendly, seemed like we were interrupting something, (same was true of the morning clerk). We were fully... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi 65jwt2015 I do apologize for the issues you had at the hotel. the elevator being down is a very ruff issues for the hotel to have and making our guest walk up stairs. However, The staff cannot control when the equipment goes down. We do try our best to make our guest comfortable during these issues. I hope that... More 

Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a few days while visiting family in the area. We were pleased with the clean room and up to date facilities and how quiet it was. Our room was very near the elevators but we were never bothered by any noise. The breakfast is fairly standard fare for this kind of hotel. The staff worked hard... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello LoneStarReader Thank you for the great things you said about the hotel. we hope to see you again soon. Mark More 

Paris, Tennessee
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2015

Breakfast was great for a hotel buffet. More room than most in the breakfast area. Front desk staff went out of their way for us with a reservation issue and with any request that we had. Clean room and there was a good 'feel' if you will in both the room and the hotel. If in the area again would... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi catbertcool The staff had a great time with the wedding guest. You where a pleasure to work with. We hope to see you soon. mark More 

College Station, Texas
Level Contributor
2 reviews
4 of 5 stars Reviewed May 26, 2015

We stayed at the holiday inn for a wedding. The service was great. We were greeted promptly and our room was ready for us, even though we were a little early. It was a very quiet area and the hotel was quiet as well. The hotel provided a shuttle for us to and from the wedding venue, which was a... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi allison m Thank you so much for the great review of the hotel. We are happy to know you had a great time at the wedding. Mark More 

Texas
Level Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed April 21, 2015

Location—Within about 20 miles of eastern Dallas, this is a classic overnight unit for those who have business and/or friends in the Dallas area; it’s about a three-minute drive off of I-30, and has the usual eateries and gas stations for convenience to travelers or business folks. Staff—excellent and hard-working Room—good size, clean, and obviously renovated Bed—excellent Bathroom—reasonable size, plenty... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi TexasPadre Thank you for staying with us. The staff and I are happy to see we made you feel at home. We will look forward to seeing you again. Mark More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

This hotel had excellent customer service. The level of sanitary concoctions was impressive. The beds were very comfortable and the room was clean and roomy. Breakfast was great. The only thing I didn't like was at the end of my visit I had nothing to gripe about...

Was this review helpful? Yes 1
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi devinff This is such a great revue of the hotel. We are so happy that everything went wonderful during your stay and will look forward to having you back soon. Mark Shook More 

Pflugerville, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

We wandered into this hotel, too tired to continue driving. Lucky us. Our room was very comfortable, spotlessly clean and the staff was kind and helpful. The beds were very comfortable for sleeping. The only thing I didn't like was the bed height. I'm 5'9" and I had to kind of climb up to get in bed. It's some new... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi quiltlady354 Thank you so much for the great review. The staff and I cant wait to see you again. Mark More 

Austin, TX
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed here because my last two hotel stays in the Rockwall area were messed up due to smoke issues in hotels that allowed smoking. It was worth the extra 7+ miles I had to drive! You get a lot of bang for your buck at this property! The breakfast was hot and plentiful, and the attendant didn't rush to... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jrw1968 Thank you for the review of the hotel we love it when guest say great things about us. mark More 

1 review
5 of 5 stars Reviewed March 14, 2015 via mobile

The manager and staff went above and beyond to make us feel welcome and appreciated. The hotel looked and smelled nice. Great beds and pillows. The staff made the hotel an awesome experience. The breakfast was great for a free continental. It was a bit difficult to get to due to construction right in front of it but that didnt... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jhoffman9544 Thank you so much for the great comments about the hotel. We want all our guest to feel at home if they are staying one night or several months. Have a great day and we look forward to seeing you again soon Mark Shook General Manager More 

Hudson, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

Had to stop here this week due to the snow. Great front desk staff and manager. Breakfast was great and the staff was there to make sure we had enough to eat and that it was delicious. Room was the best room I have stayed in. Great price. Recommend highly.

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello Janet Thank you so much for the great review. The staff says thanks and look forward to seeing you again. Mark More 

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