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All 1 Royse City hotels

Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

2.5 of 5 Hotel   |   1001 Pullen Street, Royse City, TX 75189
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Ranked #1 of 1 hotels in Royse City
A recent review
5 of 5 stars reviewed 1 week ago
Inkel Camden AR
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20 people have reviewed this hotel

Traveler rating
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    7
    3
    1
    0
See reviews for
7
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Camden AR
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is very clean topped only by the exceptional service at the front desk. I would highly recommend staying at this hotel. The staff greeted me as soon as I walked through the door and ensured that I was fully aware of all that was available during my stay. The bed was very comfortable and the room was spotless.

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Royse City
1 review
4 of 5 stars Reviewed 4 weeks ago

great room but was booked for wrong night originally booked for the 12th of March but found out when I arrived it had been booked for the 13th of March, had to pay full price for room and with help from hotel get partial refund

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

We really appreciate your feedback. I do apologize for the difficulties you experience with your reservation dates. I am glad we were able to assist you with getting a refund for the reservation that was booked for the wrong night. It was our pleasure having you and your family as our guest. We hope to see you again soon. More

Houston, Texas
Top Contributor
80 reviews 80 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 27, 2014

We visited family near Royse City for Thanksgiving 2013. Since we were traveling with our two young grandchildren (ages 7 & 4), we booked a room with two queen beds. Our room was on the SE corner of the fourth floor, and we could not have been happier. The room was HUGE compared to others we've stayed in, even in... More

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HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for your review. We are so pleased hear that you had such a great experience staying with us while in town visiting family. Thank you for all of the wonderful comments, I will be sure to share them with all of our staff. The pancake maker seems to always be a big hit with the kids. Once again... More

Clarksville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 11, 2014

Great hotel! Right when you walk in you're slapped with the ambiance of a super expensive hotel! Loved that lobby! Then the awesome staff check you in! If you stay on the 2nd thru the 4th floor, it's a wait for the elevator...because there's only one. Hahaha seriously?!? No biggie. Just funny. Then you get to the room and it's... More

Was this review helpful? Yes
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for all the great comments you have about our property. We are so excited that you had a great experience while staying at our facility. I will be sharing your comments with all of our staff. I am pleased that you like the room that was chosen for your stay. We hope to see you the next time... More

Chicago
Contributor
19 reviews 19 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 23, 2014

I have stayed at Holiday Inn Express twice, for extended stays, in the last six months. I was in the area to visit my daughter and her family following the birth of my first beautiful grandson. I have been very happy with the room, cleanliness and personalized service. I really appreciated the large refrigerator and microwave in the room. I... More

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HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for taking time to give us a review. It brings us great joy to know you enjoyed both of your stays with us. We take great pride in our guest satisfaction. We look forward to seeing you the next time you come to town to visit your family. More

Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed January 21, 2014

This is the second time we have stayed at this property. In the past year the cleanliness, maintence of the facility, and quality of the breakfast has dramatically declined. Our room was very dirty and in the two rooms we stayed in someone had deliberately taken the shower heads and turned them outwards causing them to spray the whole bathroom... More

Was this review helpful? Yes
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

We appreciate your feedback regarding our property. I am sorry that your stay with us was unsatisfactory. Rest assured the matters will be discussed with our team and will be resolved accordingly. I do apologize that the elevator was not working the day you checked out, as this issue was resolved as soon as we were notified. Your feedback is... More

Longview, Texas
Top Contributor
165 reviews 165 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 6, 2014

We stayed here the last three Christmas holidays. We have family close. The property is clean and well maintained. The front desk attendant was a little curt but hey, he was working on Christmas Eve. Two small negatives: No room upgrade allowed (room paid for with IHG Priority points of which I have about 400k). The pillows leave a lot... More

Was this review helpful? Yes
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for taking the time to leave us a review. It is always great to see returning guest. I do apologize that there were no upgrades available during your stay with us for Christmas. We are actually in the process of transitioning over to new style of pillows that will be larger and more luxurious. We look forward to... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 4, 2013 via mobile

We like Holiday Inn Expresses, the cinnamon rolls in the morning are a favorite for my husband and there's generally enough there that I (gluten sensitive) can happily eat. An egg, some fruit, a cup of coffee and I'm good to go. The egg was there and fine, the coffee fair but hot and caffeinated. No fruit. No apples, bananas... More

Was this review helpful? Yes
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for taking time to share your stay experience with us. I do apologize that your stay with us did not surpass your expectations. Thank you for bringing your concerns with the breakfast choices offered to our attention so that we may fully address the issue. On a brighter note I am very pleased to hear you found our... More

Higginsport, Ohio
Top Contributor
65 reviews 65 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 18, 2013

Checked the rate on this place online, HEI said $85, they wouldn't honor that, said it was wrong, $90 was the best they would do. And, I imagine they wonder why the parking lot is empty at night? TV channel choices was TERRIBLE, room was good. Breakfast was cold and tasteless.

Was this review helpful? Yes 1
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for giving your stay with us a review. We appreciate all feed back from our guest as we can use it as a training tool to improve each guest experience with us. I do apologize that your stay was not what you expected. It is policy to honor our website pricing. I will review this with our front... More

Spartanburg, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

Stayed at this hotel for 7 days - staff extremely courteous, helpful, eager to please. Room very clean. Would stay here again. Their location was very good for me as I visited friends and family in Dallas, Rockwell, and Greenville, TX.

Was this review helpful? Yes 1
HIROYSECITY, Front Office Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Thank you for taking time to give your stay with us a review. We are always happy to hear from our guest. It brings us great joy knowing you had such a pleasant extended stay with us while visiting family and friends. We appreciate all of the great comments you had about our property and staff. I will share your... More

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Additional Information about Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

Also Known As:
Holiday Inn Express Hotel And Suites Royse City - Rockwall Area
Address: 1001 Pullen Street, Royse City, TX 75189
Phone Number:
Location: United States > Texas > Royse City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Royse City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Royse City - Rockwall Area 2.5*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Hotel & Suites-Royse City, Texas, conveniently located off of Interstate 30. We are excited to be your premier hotel while staying in the Royse City Rockwall area. Our travelers will enjoy hotel amenities including our complimentary Express Start breakfast, 24-hour fitness center, and a friendly staff to make you feel at home.Whether traveling on business or leisure, we are sure to meet your every need. Our business customers will be impressed with our location just 5 miles from Rockwall Technology Park and L3 Comcepts. You are also just minutes away from businesses like EZ-FLO International, Graphics Microsystems, Owens-Illinois Plastics Group, and Sourcing Management Incorporated (SMI). We also offer wired and wireless high-speed Internet throughout the hotel as well as a 24-hour business center, fitness center, and an outdoor pool to help ease the stress of your working day. While here on leisure, enjoy a day at Lake Ray Hubbard, Lake Tawakoni, and Lake Lavon all just miles from the hotel. Enjoy your favorite water sport at Chandlers Landing or take a Riverboat Cruise on the Texas Queen. Looking for some nightlife? Our hotel is only 7 miles from the famed Southern Junction-Western Nightclub. Holiday Inn Express Hotel & Suites-Royse City welcomes you to Stay Smart with the brand that offers you more value and service as well as Priority Club Rewards! ... more   less 
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