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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

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1001 Pullen Street, Royse City, TX 75189
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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49 reviews from our community

Traveler rating
    29
    10
    5
    2
    3
See reviews for
18
6
2
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel had excellent customer service. The level of sanitary concoctions was impressive. The beds were very comfortable and the room was clean and roomy. Breakfast was great. The only thing I didn't like was at the end of my visit I had nothing to gripe about...

Was this review helpful? Yes
Pflugerville, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We wandered into this hotel, too tired to continue driving. Lucky us. Our room was very comfortable, spotlessly clean and the staff was kind and helpful. The beds were very comfortable for sleeping. The only thing I didn't like was the bed height. I'm 5'9" and I had to kind of climb up to get in bed. It's some new... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi quiltlady354 Thank you so much for the great review. The staff and I cant wait to see you again. Mark More 

Austin, TX
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here because my last two hotel stays in the Rockwall area were messed up due to smoke issues in hotels that allowed smoking. It was worth the extra 7+ miles I had to drive! You get a lot of bang for your buck at this property! The breakfast was hot and plentiful, and the attendant didn't rush to... More 

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jrw1968 Thank you for the review of the hotel we love it when guest say great things about us. mark More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The manager and staff went above and beyond to make us feel welcome and appreciated. The hotel looked and smelled nice. Great beds and pillows. The staff made the hotel an awesome experience. The breakfast was great for a free continental. It was a bit difficult to get to due to construction right in front of it but that didnt... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jhoffman9544 Thank you so much for the great comments about the hotel. We want all our guest to feel at home if they are staying one night or several months. Have a great day and we look forward to seeing you again soon Mark Shook General Manager More 

Hudson, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had to stop here this week due to the snow. Great front desk staff and manager. Breakfast was great and the staff was there to make sure we had enough to eat and that it was delicious. Room was the best room I have stayed in. Great price. Recommend highly.

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello Janet Thank you so much for the great review. The staff says thanks and look forward to seeing you again. Mark More 

Houston
2 reviews
4 of 5 stars Reviewed 5 weeks ago

I am writing this review to retract my previous review. We stayed here for a wedding last summer, the stay was great and we had no issues with the room, food, or service. We originally assumed a bag we accidentally left behind was stolen because we reported it left behind to management after we checked out and gave them our... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi JPEACOVK Thank you so muchfor the review. we are very happy that your received your item finally. More 

Harrisburg, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 9, 2015

The young lady at the front desk was polite. She was only doing her job. We are a Gold Elite priority club member. I have stayed here several times and always got an upgrade. We will be here for nine days and no upgrades. The manner of this hotel needs work. Next time in Texas I will go elsewhere.

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear 405cindyre Thank you so much for your comments on the hotel. First I want to make sure that you are aware of the IHG Rewards policy's You can go to IHGrewards.com to look at them. Our Gold Elite Members are not eligible for upgrades Only our Platinum members are eligible if the upgrades are available. With that you only... More 

1 review
5 of 5 stars Reviewed December 15, 2014

I had a great one night stay at this hotel, and there staff was very friendly! They were out of standard rooms so they gave us a suite for the same rate, which was very kind of them. I also liked the location, and the price, of it.

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear TaylorMcCloure, We are so happy you enjoyed your stay with us! Thank you so very much for the 5 Star review and for taking time to let us know you felt welcome and valued here... this is our mission. Please have a great Christmas and Safest Travels ! We look forward to seeing you all again real soon... Very... More 

Weatherford, Texas
1 review
5 of 5 stars Reviewed November 25, 2014

We had a wedding to attend and were not familiar with the area. My husband found this hotel thru trip advisor and it was the best experience at a hotel we have had in a long long time. We stay in hotels quite frequently.. The staff there treated us like "old" friends. The room was impeccable and I am quite... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear Sandy K, Thank you for taking a moment to rate our hotel and staff with a 5-Star! This means so much to us that you took time to let us know we are making your trip better ! It was so very nice to get to meet you all and now you know you have a home away from... More 

1 review
1 of 5 stars Reviewed October 28, 2014

I am very dissapointed overall, there is a reason I always stay at Marriott's. We were there for a family wedding, first we had issues booking the room under the appropriate wedding block. Secondly, we booked a double because we had 4 people in our party and were put into a king. On top of that we were also told... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear bngarza, Thank you for taking time to let us know you had some issues with your check in and some of our extra accommodations. It certainly is appropriate and expected that when staying at Holiday Inn Express & Suites you expect to have excellent service from check in to check out and in between! Please know that we take... More 

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