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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

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1001 Pullen Street, Royse City, TX 75189
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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52 reviews from our community

Traveler rating
    29
    13
    5
    2
    3
See reviews for
19
6
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, Tennessee
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Breakfast was great for a hotel buffet. More room than most in the breakfast area. Front desk staff went out of their way for us with a reservation issue and with any request that we had. Clean room and there was a good 'feel' if you will in both the room and the hotel. If in the area again would... More 

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College Station, Texas
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the holiday inn for a wedding. The service was great. We were greeted promptly and our room was ready for us, even though we were a little early. It was a very quiet area and the hotel was quiet as well. The hotel provided a shuttle for us to and from the wedding venue, which was a... More 

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Texas
Top Contributor
71 reviews 71 reviews
71 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 21, 2015

Location—Within about 20 miles of eastern Dallas, this is a classic overnight unit for those who have business and/or friends in the Dallas area; it’s about a three-minute drive off of I-30, and has the usual eateries and gas stations for convenience to travelers or business folks. Staff—excellent and hard-working Room—good size, clean, and obviously renovated Bed—excellent Bathroom—reasonable size, plenty... More 

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HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi TexasPadre Thank you for staying with us. The staff and I are happy to see we made you feel at home. We will look forward to seeing you again. Mark More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

This hotel had excellent customer service. The level of sanitary concoctions was impressive. The beds were very comfortable and the room was clean and roomy. Breakfast was great. The only thing I didn't like was at the end of my visit I had nothing to gripe about...

Was this review helpful? Yes 1
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi devinff This is such a great revue of the hotel. We are so happy that everything went wonderful during your stay and will look forward to having you back soon. Mark Shook More 

Pflugerville, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

We wandered into this hotel, too tired to continue driving. Lucky us. Our room was very comfortable, spotlessly clean and the staff was kind and helpful. The beds were very comfortable for sleeping. The only thing I didn't like was the bed height. I'm 5'9" and I had to kind of climb up to get in bed. It's some new... More 

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HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi quiltlady354 Thank you so much for the great review. The staff and I cant wait to see you again. Mark More 

Austin, TX
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed here because my last two hotel stays in the Rockwall area were messed up due to smoke issues in hotels that allowed smoking. It was worth the extra 7+ miles I had to drive! You get a lot of bang for your buck at this property! The breakfast was hot and plentiful, and the attendant didn't rush to... More 

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HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jrw1968 Thank you for the review of the hotel we love it when guest say great things about us. mark More 

1 review
5 of 5 stars Reviewed March 14, 2015 via mobile

The manager and staff went above and beyond to make us feel welcome and appreciated. The hotel looked and smelled nice. Great beds and pillows. The staff made the hotel an awesome experience. The breakfast was great for a free continental. It was a bit difficult to get to due to construction right in front of it but that didnt... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello jhoffman9544 Thank you so much for the great comments about the hotel. We want all our guest to feel at home if they are staying one night or several months. Have a great day and we look forward to seeing you again soon Mark Shook General Manager More 

Hudson, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

Had to stop here this week due to the snow. Great front desk staff and manager. Breakfast was great and the staff was there to make sure we had enough to eat and that it was delicious. Room was the best room I have stayed in. Great price. Recommend highly.

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello Janet Thank you so much for the great review. The staff says thanks and look forward to seeing you again. Mark More 

Houston
2 reviews
4 of 5 stars Reviewed February 19, 2015

I am writing this review to retract my previous review. We stayed here for a wedding last summer, the stay was great and we had no issues with the room, food, or service. We originally assumed a bag we accidentally left behind was stolen because we reported it left behind to management after we checked out and gave them our... More 

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HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi JPEACOVK Thank you so muchfor the review. we are very happy that your received your item finally. More 

Harrisburg, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed February 9, 2015

The young lady at the front desk was polite. She was only doing her job. We are a Gold Elite priority club member. I have stayed here several times and always got an upgrade. We will be here for nine days and no upgrades. The manner of this hotel needs work. Next time in Texas I will go elsewhere.

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear 405cindyre Thank you so much for your comments on the hotel. First I want to make sure that you are aware of the IHG Rewards policy's You can go to IHGrewards.com to look at them. Our Gold Elite Members are not eligible for upgrades Only our Platinum members are eligible if the upgrades are available. With that you only... More 

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