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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

2.5 of 5 1001 Pullen Street, Royse City, TX 75189
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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45 reviews from our community

Traveler rating
    25
    10
    5
    2
    3
See reviews for
18
5
2
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hudson, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

Had to stop here this week due to the snow. Great front desk staff and manager. Breakfast was great and the staff was there to make sure we had enough to eat and that it was delicious. Room was the best room I have stayed in. Great price. Recommend highly.

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello Janet Thank you so much for the great review. The staff says thanks and look forward to seeing you again. Mark More 

Houston
2 reviews
4 of 5 stars Reviewed 1 week ago

I am writing this review to retract my previous review. We stayed here for a wedding last summer, the stay was great and we had no issues with the room, food, or service. We originally assumed a bag we accidentally left behind was stolen because we reported it left behind to management after we checked out and gave them our... More 

Was this review helpful? Yes
HIEDallasWest, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi JPEACOVK Thank you so muchfor the review. we are very happy that your received your item finally. More 

Harrisburg, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The young lady at the front desk was polite. She was only doing her job. We are a Gold Elite priority club member. I have stayed here several times and always got an upgrade. We will be here for nine days and no upgrades. The manner of this hotel needs work. Next time in Texas I will go elsewhere.

Was this review helpful? Yes
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear 405cindyre Thank you so much for your comments on the hotel. First I want to make sure that you are aware of the IHG Rewards policy's You can go to IHGrewards.com to look at them. Our Gold Elite Members are not eligible for upgrades Only our Platinum members are eligible if the upgrades are available. With that you only... More 

1 review
5 of 5 stars Reviewed December 15, 2014

I had a great one night stay at this hotel, and there staff was very friendly! They were out of standard rooms so they gave us a suite for the same rate, which was very kind of them. I also liked the location, and the price, of it.

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear TaylorMcCloure, We are so happy you enjoyed your stay with us! Thank you so very much for the 5 Star review and for taking time to let us know you felt welcome and valued here... this is our mission. Please have a great Christmas and Safest Travels ! We look forward to seeing you all again real soon... Very... More 

Weatherford, Texas
1 review
5 of 5 stars Reviewed November 25, 2014

We had a wedding to attend and were not familiar with the area. My husband found this hotel thru trip advisor and it was the best experience at a hotel we have had in a long long time. We stay in hotels quite frequently.. The staff there treated us like "old" friends. The room was impeccable and I am quite... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear Sandy K, Thank you for taking a moment to rate our hotel and staff with a 5-Star! This means so much to us that you took time to let us know we are making your trip better ! It was so very nice to get to meet you all and now you know you have a home away from... More 

1 review
1 of 5 stars Reviewed October 28, 2014

I am very dissapointed overall, there is a reason I always stay at Marriott's. We were there for a family wedding, first we had issues booking the room under the appropriate wedding block. Secondly, we booked a double because we had 4 people in our party and were put into a king. On top of that we were also told... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear bngarza, Thank you for taking time to let us know you had some issues with your check in and some of our extra accommodations. It certainly is appropriate and expected that when staying at Holiday Inn Express & Suites you expect to have excellent service from check in to check out and in between! Please know that we take... More 

1 review
5 of 5 stars Reviewed October 22, 2014

My husband and I recently moved to the Royse City area and were waiting to get into our home. We and the people that helped us move and other out of town guest stayed there for four days and they could not have been more accommodating. The rooms were clean and quiet. The staff was friendly, courteous and helpful in... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear Teresa R. , Thank you so very much for taking time to review us with a 5-Star! We are so happy you enjoyed your stay and we loved having you with us... Safest travels and it was our pleasure to take great care of you and yours! Safest Travels, Sherrie Lynn & Staff More 

1 review
1 of 5 stars Reviewed October 14, 2014

Awful hotel awful management. previous guest panties behind the nite stand handicapped shower that was a bad accident waiting to happen water would not stay in shower basically floods the entire bathroom and had to use every towel to get it dried up not to mention the ton of hair in the drain so gross and when I told the... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear "Ladylouisville502", I am so sorry to hear you had a bad experience with our hotel finding a ladies garment left in your room and hair in our drains upon you last stay with us. It is our strictest policy to insure that all of our rooms are clean and comfortable and ready for each and every new guest who... More 

The Villages, Florida
Senior Contributor
43 reviews 43 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 30, 2014

This hotel was part of a wedding package. Great place. The breakfast was wonderful especially the cinnamon rolls. Very clean and the staff very helpful and friendly. Only thing was the computer for you to use wasn't working and the wifi was slow in your room. I also,found the pool very murky and the hot tub full of leaves. Could... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear Mary J, We so enjoyed having you and your family and friends stay with us during the very special wedding event! Thank you also for the great feedback and patience as we upgrade our wi fi and pool areas. I know the team really appreciates the 5-Star review and look forward to your return visit ... hopefully in the... More 

Highland Village, Texas
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 24, 2014

We stayed one night as part of a wedding party. Room was comfortable. A bit worn around the edges but overall ok. We arrived early in the day so that we could all spend time around the pool talking and enjoying each others' company. That was not possible. The pool was horrible!!! Green, murky and trash floating in it. Very... More 

Was this review helpful? Yes
Sherrie Lynn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Dear threepuppies, We are so very sad to hear your stay was not what you have come to expect with a Holiday Inn Express & Suites hotel. I want to thank you for letting us know about the condition of our pool the day you were with us and that you were not happy with our breakfast. The management staff... More 

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Additional Information about Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

Address: 1001 Pullen Street, Royse City, TX 75189
Phone Number:
Location: United States > Texas > Royse City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Royse City - Rockwall Area 2.5*
Number of rooms: 68
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Holiday Inn Express Hotel And Suites Royse City - Rockwall Area

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