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Comfort Suites Lake Ray Hubbard

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8701 E. Interstate - I-30, Rowlett, TX 75088
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Comfort Suites Lake Ray Hubbard
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Comfort Suites Lake Ray Hubbard
Comfort Suites Lake Ray Hubbard
Comfort Suites Lake Ray Hubbard
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44 reviews from our community

Traveler rating
    9
    16
    9
    2
    8
See reviews for
16
9
2
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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English first
  • All months
    (44)
  • Mar-May only
    (9)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (10)
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Celeste
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Recent stay at this hotel because of snow and ice resulted in a very good experience. We arrived and were very happy with the suite. It was a large clean room. Due to the weather, we ate at a Dickey's adjacent to the hotel. That is another review. The breakfast area was large and very nice. The selection was adequate.... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. I am so happy to learn that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much... More 

Lethbridge
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 11, 2014

Great location just outside of Dallas. Staff were very friendly and helpful. Spacious room, clean, bright, bedding was really comfortable. WiFi is available. Breakfast had a good assortment of pastries as well as some hot items. While there we had a storm come through Dallas and knocked down trees and cut off power. When we came back to the hotel,... More 

Was this review helpful? Yes
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. It is so rewarding to hear that we were able to provide a clean, convenient, and comfortable experience. I am glad that you enjoyed the value and the amenities of our hotel! I am so... More 

Chandler, Arizona
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 13, 2014 via mobile

I was blown away by the beauty of Lake Ray Hubbard and this hotel! The hotel is located in a wonderfully convenient and safe area. The staff was very kind and accommodating. The room was great, the bed was soft and the tv was a large flat screen tv with crystal clear picture. The only issue I had with this... More 

Was this review helpful? Yes 1
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am glad that you enjoyed the value and the convenient location of our hotel! We do apologize for the bugs... More 

Rowlett, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 8, 2014

No traveler should experience black mold in the bathtub but we did. We booked the Suite with a kitchen so we could cook in and save money rather than going out to eat all the time. Unknown to us the refrigerator was not cooling and we lost our food because of it. Maintenance's solution was to unplug it for an... More 

Was this review helpful? Yes 1
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again someday and... More 

Minneapolis
1 review
3 of 5 stars Reviewed June 16, 2014

Room had dried blood on sheets; spiders and webs on walls; hair on linens as well; tub was dingy stained. Refused my request for a room change, instead offered new sheets that I was expected to change. Location only had a chicken chain and barbeque setup in gas station, so quality eating involved putting in a distance drive. One employee... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is disheartening to learn that you were not impressed with our accommodations, amenities and services. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations... More 

Washington DC, District of Columbia
Top Contributor
207 reviews 207 reviews
36 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed June 5, 2014

I've stayed here on several occasions and each time the staff has been friendly and the location is very accessible from Rockwall or Garland/Mesquite area. As I've said, i've stayed here before and i'll certainly stay here again.

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is wonderful to hear from you! It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities over and over throughout the years. We thank you for your loyalty and look forward to serving you again in the future! More 

Manama, Bahrain
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 20, 2014

We stopped here after another long day of road-tripping heading east out of Dallas. All the lakeview rooms were taken but as we were not booking in advance we don't expect to get those rooms. There are a few restaurants and a fuel station close by which is handy. The rooms are clean and comfortable, surprisingly the road isn't noisy... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for this thorough and insightful review. More 

Dallas, Texas
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 9, 2014

The staff seemed a little questionable but they were ok... The room was nice had spent a few hours at the lake on a Sunday afternoon decided to get a room here it was enjoyable would stay again if in the area

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you so much for taking the time to share your experience with us! We are so glad that your stay was enjoyable and we look forward to seeing you again! More 

Hot Springs Village, Arkansas
Top Contributor
63 reviews 63 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 6, 2014

This is a very nice Comfort Suites at a good price. Room was comfortable and breakfast typical for roadway hotels. Room was very bright due to all night service station area next to hotel. Get a room on East side of hotel, not West. When we checked in, clerk asked if we wanted wake up call and entered it into... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to share your experience! We sincerely appreciate your time and effort to write us a very insightful review. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. I apologize for the issue with your wake-up call and we hope that during your... More 

2 reviews
1 of 5 stars Reviewed March 17, 2014

My husband made reservations over the phone and requested they use some of our points to compensate for the room. He was assured on the phone yes that would be no problem. The stay was fine, at check out, they charged our card. WHAT GOOD ARE POINTS

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Hello Roberta, I want to apologize for this miscommunication and error on our part. There are some situations where points can be used and some in which they cannot. I am not sure which sort of situation you were in, but you were either misinformed or your request to use the points was somehow forgotten before you checked out. In... More 

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