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Comfort Suites Lake Ray Hubbard

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8701 E. Interstate - I-30, Rowlett, TX 75088
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Comfort Suites Lake Ray Hubbard
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56 Reviews from our TripAdvisor Community

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Iowa City, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We will not stay here again, we had stayed here 4 times in the past, but this time we were very disappointed! I know the breakfast comes with the price of the room, but to have 4 out of 5 mornings the same bacon and eggs is a bit much, we also found a bug in our room and when... More 

Helpful?
1 Thank Joanna S
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Your comments help us to see where we need... More 

Dallas, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Two weeks ago today an EF-5 tornado came thru Garland and Rowlett. Over 1100 homes were totally destroyed and hundreds more deemed uninhabitable. Residents had to find somewhere to stay and many chose to stay at this location due to the close proximity of their home. Our community has been awesome and stepped in to help everyone that has been... More 

Helpful?
1 Thank momof2dfw
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I am sorry to hear that there was a tornado that came thru your area. We sincerely apologize for the unsatisfactory experience and not caring behavior of our facility, we'll have this escalated to our management. Thank you for bringing this up to our attention we really appreciate it. More 

Travelers are raving about these Rowlett hotels

Worthing, United Kingdom
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 15, 2015

The rooms were very spacious and clean with a seating area and good views over the lake. Staff really friendly and helpful and just a 5 minute drive to some nice restaurants on the lake and a great authentic Mexican restaurant next door. Breakfast was fine and had great waffles that you could make your self but when the items... More 

Helpful?
Thank Sharon B
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I am glad to know that you enjoyed your stay with us except for some issues with our facilities. Thank you for your feedback, rest assured that everything you shared is forwarded to our management to have them look into and resolve immediately. We hope to see you again on your next visit in the area. More 

A TripAdvisor Member
2 of 5 stars Reviewed November 14, 2015 via mobile

We were moved to two different rooms until finally settled into a decent room. All rooms have a very strong odor and gross. It was too late to look for another hotel. The gal in the front desk is nice, but I wouldn't recommend this hotel to anyone. Online pictures are very deceiving!

Helpful?
Thank A TripAdvisor Member
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We sincerely apologize about your unsatisfactory experience with our accommodations. Thank you for your feedback rest assured that everything you shared will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance to prove how much we value your business. More 

Ann Arbor
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 7, 2015

We really enjoyed our stay in this Comfort Suites on the shore of Lake Ron Hubbard. Liz checked us in and out, and was very friendly and helpful with directions to nearby park areas with lake access. We picked this hotel because it was right on our route (we did not want to go all the way into Dallas) and... More 

Helpful?
Thank Nancy B
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I especially appreciate the compliments you've given to our staff and the... More 

Rockwall, Texas
Level Contributor
140 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed September 14, 2015 via mobile

We wanted to stay as close as possible to Lake Ray Hubbard and needed a pet friendly hotel. There are only 2 options: Comfort Suites on the Rowlett side and La Quinta on the Rockwall side. We actually spent a few nights at each, and while La Quinta is 5 minutes closer to more dining and shopping options (in Rockwall),... More 

Helpful?
Thank LtColRiley
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I’m glad that you found our efforts to be successful. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable... More 

Abilene, Texas
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 5, 2015

Yes, you can barely see the lake from the hotel, but that wasn't a problem. Staying a long weekend at the lake, this was a great location. Close to a lot of things to do. The room was fine. Soft beds and cold a/c. The breakfast was the usual free CS. Don't be picky, it's free. All the staff was... More 

Helpful?
Thank Garry H
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We appreciate that you've the time to rate our hotel and to explain your experience. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. We are very happy to learn that your stay was so comfortable, and we hope to see you again soon! More 

Rowlett, Texas
2 reviews
3 of 5 stars Reviewed August 10, 2015 via mobile

I stayed here due to it being close to where I was going the hotel lobby is extremely nice. Checked into the room couldn't get the door open the handle would only work one way. The floor below the ac was falling through. Other than those issues the hotel was okay it did have laundry facilities and the staff was... More 

Helpful?
Thank denad55
Denton, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 19, 2015

I believe it is only fair to say that i have never stayed at this hotel. I made a reservation sight unseen based on its location. They claim they were situated overlooking the lake. This could not have been further from the truth. The hotel is situated along Interstate 30 which is alongside the lake. The hotel itself is facing... More 

Helpful?
Thank FDuphrane D
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you again for taking the time to share your experience... More 

Sparta
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 5, 2015

We had a one night stay after a long trip and were on the way home. The room was clean, comfortable and spacious. Good breakfast with scrambled eggs, bacon, muffins--no jelly or jam. Easy access to the Interstate.

Helpful?
Thank Dasibeth
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area. More 

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