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Comfort Suites Lake Ray Hubbard

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8701 E. Interstate - I-30, Rowlett, TX 75088
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Best prices for: 1 room 1 guest
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Comfort Suites Lake Ray Hubbard
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Comfort Suites Lake Ray Hubbard
Comfort Suites Lake Ray Hubbard
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48 Reviews from our TripAdvisor Community

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Traveler rating
    9
    18
    9
    3
    9
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17
10
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (48)
  • Mar-May only
    (11)
  • Jun-Aug only
    (20)
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  • Dec-Feb only
    (10)
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Denton, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I believe it is only fair to say that i have never stayed at this hotel. I made a reservation sight unseen based on its location. They claim they were situated overlooking the lake. This could not have been further from the truth. The hotel is situated along Interstate 30 which is alongside the lake. The hotel itself is facing... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you again for taking the time to share your experience... More 

Sparta
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a one night stay after a long trip and were on the way home. The room was clean, comfortable and spacious. Good breakfast with scrambled eggs, bacon, muffins--no jelly or jam. Easy access to the Interstate.

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area. More 

Bandera, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed April 19, 2015

We have stayed several times here and it was ok. However this weekend was a different story. The Saturday morning breakfast was a disaster. At 8:30 they were out of everything. We were told it was a new person in the breakfast room so we accepted that explanation. Our room didn't lock .We discovered that as we were leaving. Unless... More 

Was this review helpful? Yes 2
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent... More 

Travelers are raving about these Rowlett hotels

Spring, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 12, 2015

We took a group of students and the hotel computer system crashed but Amber and Samantha did a great job getting everyone checked in! They handled our large group with ease and friendliness. Amber spent time reviewing and answering any question I had. Rooms were comfortable, clean, nicely decorated and you can't beat the view of the lake!! Would stay... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff, Amber and Samantha, were able to make sure that you were still able to enjoy your stay. We are excited to share this review with them who will be pleased to hear of the outcome of their efforts to make... More 

Celeste
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 25, 2015

Recent stay at this hotel because of snow and ice resulted in a very good experience. We arrived and were very happy with the suite. It was a large clean room. Due to the weather, we ate at a Dickey's adjacent to the hotel. That is another review. The breakfast area was large and very nice. The selection was adequate.... More 

Was this review helpful? Yes 1
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. I am so happy to learn that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much... More 

Lethbridge
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 11, 2014

Great location just outside of Dallas. Staff were very friendly and helpful. Spacious room, clean, bright, bedding was really comfortable. WiFi is available. Breakfast had a good assortment of pastries as well as some hot items. While there we had a storm come through Dallas and knocked down trees and cut off power. When we came back to the hotel,... More 

Was this review helpful? Yes 1
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as friendly and helpful. It is so rewarding to hear that we were able to provide a clean, convenient, and comfortable experience. I am glad that you enjoyed the value and the amenities of our hotel! I am so... More 

Chandler, Arizona
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 13, 2014 via mobile

I was blown away by the beauty of Lake Ray Hubbard and this hotel! The hotel is located in a wonderfully convenient and safe area. The staff was very kind and accommodating. The room was great, the bed was soft and the tv was a large flat screen tv with crystal clear picture. The only issue I had with this... More 

Was this review helpful? Yes 2
CSLakeRayHubbard, Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am glad that you enjoyed the value and the convenient location of our hotel! We do apologize for the bugs... More 

Rowlett, Texas
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed July 8, 2014

No traveler should experience black mold in the bathtub but we did. We booked the Suite with a kitchen so we could cook in and save money rather than going out to eat all the time. Unknown to us the refrigerator was not cooling and we lost our food because of it. Maintenance's solution was to unplug it for an... More 

Was this review helpful? Yes 3
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again someday and... More 

Minneapolis
1 review
3 of 5 stars Reviewed June 16, 2014

Room had dried blood on sheets; spiders and webs on walls; hair on linens as well; tub was dingy stained. Refused my request for a room change, instead offered new sheets that I was expected to change. Location only had a chicken chain and barbeque setup in gas station, so quality eating involved putting in a distance drive. One employee... More 

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is disheartening to learn that you were not impressed with our accommodations, amenities and services. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations... More 

Washington DC, District of Columbia
Level Contributor
211 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed June 5, 2014

I've stayed here on several occasions and each time the staff has been friendly and the location is very accessible from Rockwall or Garland/Mesquite area. As I've said, i've stayed here before and i'll certainly stay here again.

Was this review helpful? Yes
CSLakeRayHubbard, Guest Relations Manager at Comfort Suites Lake Ray Hubbard, responded to this review

It is wonderful to hear from you! It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities over and over throughout the years. We thank you for your loyalty and look forward to serving you again in the future! More 

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