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Holiday Inn Express Round Rock

3.0 of 5 2340 North IH-35, Round Rock, TX 78728
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Holiday Inn Express Round Rock
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Holiday Inn Express Round Rock
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89 reviews from our community

Traveler rating
    42
    23
    10
    7
    7
See reviews for
28
13
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (26)
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Killeen, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

Racist, Rude Front Desk Staff, and Felt Unwelcomed The negative piece of my visit there was brought on by one of the front desk staff, Kristina who had a terrible mentality when we touched base to reserve a room. Clearly a few Inns have the capacity to give a level Government rate, yet she was providing for me a few... More 

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Had a great weekend at this hotel. Great location, wonderful staff and the room was clean and huge ! The free breakfast was the fuel we needed to withstand the long days at the track. Highly recommended.

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We are so delighted that your stay here met your expectations. Guests deserve the best, and we delivered. Thank you for letting us know. More 

SPRING
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed here one night while seeing the local sights. We had some trivial maintenance/housekeeping issues with our room, nothing serious, just some difficulty with the telephone and shower drain. Upon checkout we reported these items as needing to be addressed for future guests and the desk agent, Frances, could not have been nicer or more apologetic. Beds were comfortable... More 

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

You have made our day! Thank you for letting us that you enjoyed your stay with us. Sometimes things happen that need correction, and we are always grateful when guests give us a chance to correct things. We hope to see you again. More 

Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2014

This is the second time at the hotel and both times have been really enjoyable. The beds are extremely comfortable which is not always the case when staying at a hotel. The hotel is always kept clean. I have never had any issues. In addition, the staff has always been extremely helpful. My last visit I was in need of... More 

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you! Guest satisfaction is a top priority at this hotel. Your comments made our day! We look forward to your next visit. More 

Halifax, Canada
Top Contributor
55 reviews 55 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 15, 2014

The room was very clean and the service was excellent. The breakfast had something for everyone. The business service centre is easy to use and located right near the lobby door. The staff were helpful and the shower was just the right pressure.

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you! We loved having you as our guest. We delight in making guests enjoy their stay. Come back soon. More 

US
Top Contributor
65 reviews 65 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 29, 2014 via mobile

Corporate needs to tear this place down or gut it. Rip up the carpet. Overhaul the ventilation systems. Get rid of the 80's silk flowers. It was the dirtiest HI that I have stayed at, but I didn't select it, or check reviews for my friend. My bad.

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Please accept a sincere apology. We clearly did not give you the stay to which you were entitled. All the areas you mentioned have been addressed with the appropriate department. Thank you for letting us know. More 

Dallas, Texas
Top Contributor
82 reviews 82 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed September 17, 2014

Room was poorly maintained and filthy. Dead insects and food residue on floor in multiple locations, FILTHY carpeting. Sink would not drain. No one there to fix it. I looked under sink and found that some genius used duct tape to fix the drain mechanism in place rather than repairing it. I removed the duct tape and fixed the drain,... More 

Was this review helpful? Yes 1
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay. We apologize. Your comments have been addressed with the appropriate departments so that future guests will not experience these types of issues. We clearly did not meet out goal of serving guests at a superior level. More 

Vancouver, BC
Contributor
15 reviews 15 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 1, 2014

While the occasion for coming to this hotel was not a good one, the front staff, particularly Frances, was very sensitive to my situation, most kind and helpful. She paid attention to detail in the information she provided and I appreciated it. Even the night front desk staff helped me out very graciously. The hotel itself is of average, pleasant... More 

Was this review helpful? Yes
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We certainly thank you for letting us know about your stay with us. Feedback from guests is always taken seriously. Areas mentioned for improvement are addressed quickly. Please come stay with us on your next visit to this area. More 

Brownsville, Texas
Top Contributor
71 reviews 71 reviews
11 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed August 4, 2014

The hotel seems well-maintained, and the staff is welcoming. The hotel is far enough from the freeway to avoid traffic noise. My room was a TCB king room with a separate sitting area, and an HD TV, a small fridge, microwave, and dining table. The bed was comfortable, and the pillows were king sized. The room was spotless. The breakfast... More 

Was this review helpful? Yes 1
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for taking time to comment on your stay with us. It is always nice to hear that guests leave here feeling that they received quality service. We hope to see you again one day. More 

Frisco, Texas
Top Contributor
77 reviews 77 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 31, 2014

Hotel was very average. Location was excellent for the basketball center next door. One phone did not work and could not get WiFi to work. Breakfast was minimal no oatmeal or waffles. Breakfast did not change from day to day and there was no skim milk. It was close to multiple restaurants.

Was this review helpful? Yes
Frances L, agm at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay with us. The areas you mentioned are taken into consideration for improvement. More 

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Additional Information about Holiday Inn Express Round Rock

Address: 2340 North IH-35, Round Rock, TX 78728
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Round Rock 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Round Rock Hotel Round Rock
Holiday Inn Round Rock
Round Rock Holiday Inn
Hotel Style:
#6 Business Hotel in Round Rock

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