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All 23 Round Rock hotels

Holiday Inn Express Round Rock

3.0 of 5 Hotel   |   2340 North IH-35, Round Rock, TX 78728
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Ranked #12 of 23 Hotels in Round Rock
A recent review
4 of 5 stars reviewed 4 weeks ago
aidapk Vancouver, BC
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84 reviews from our community

Traveler rating
    39
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    10
    7
    6
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26
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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US
Top Contributor
63 reviews 63 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Corporate needs to tear this place down or gut it. Rip up the carpet. Overhaul the ventilation systems. Get rid of the 80's silk flowers. It was the dirtiest HI that I have stayed at, but I didn't select it, or check reviews for my friend. My bad.

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Dallas, Texas
Top Contributor
78 reviews 78 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Room was poorly maintained and filthy. Dead insects and food residue on floor in multiple locations, FILTHY carpeting. Sink would not drain. No one there to fix it. I looked under sink and found that some genius used duct tape to fix the drain mechanism in place rather than repairing it. I removed the duct tape and fixed the drain,... More

Was this review helpful? Yes 1
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay. We apologize. Your comments have been addressed with the appropriate departments so that future guests will not experience these types of issues. We clearly did not meet out goal of serving guests at a superior level. More

Vancouver, BC
Contributor
14 reviews 14 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While the occasion for coming to this hotel was not a good one, the front staff, particularly Frances, was very sensitive to my situation, most kind and helpful. She paid attention to detail in the information she provided and I appreciated it. Even the night front desk staff helped me out very graciously. The hotel itself is of average, pleasant... More

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Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We certainly thank you for letting us know about your stay with us. Feedback from guests is always taken seriously. Areas mentioned for improvement are addressed quickly. Please come stay with us on your next visit to this area. More

Brownsville, Texas
Top Contributor
62 reviews 62 reviews
10 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed August 4, 2014

The hotel seems well-maintained, and the staff is welcoming. The hotel is far enough from the freeway to avoid traffic noise. My room was a TCB king room with a separate sitting area, and an HD TV, a small fridge, microwave, and dining table. The bed was comfortable, and the pillows were king sized. The room was spotless. The breakfast... More

Was this review helpful? Yes 1
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

Thank you for taking time to comment on your stay with us. It is always nice to hear that guests leave here feeling that they received quality service. We hope to see you again one day. More

Frisco, Texas
Top Contributor
53 reviews 53 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 31, 2014

Hotel was very average. Location was excellent for the basketball center next door. One phone did not work and could not get WiFi to work. Breakfast was minimal no oatmeal or waffles. Breakfast did not change from day to day and there was no skim milk. It was close to multiple restaurants.

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Frances L, agm at Holiday Inn Express Round Rock, responded to this review

Thank you for letting us know about your stay with us. The areas you mentioned are taken into consideration for improvement. More

Houston, Texas
1 review
1 of 5 stars Reviewed July 23, 2014

7/17/14: We planned to go to Round Rock for a baseball tournament and was concerned about not needing the entire week of the hotel. I called the hotel directly & was told I could cancel by 6:00 PM the previous night without charge. When I proceeded to request the reservation, I was told, "I have 3 people standing in front... More

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Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

I extend an apology for all the confusion regarding the reservation. I understand your frustration because you were clearly not served as you deserved. More

Houston, Texas
Top Contributor
288 reviews 288 reviews
178 hotel reviews
324 helpful votes 324 helpful votes
5 of 5 stars Reviewed June 25, 2014

I was in town for business meetings and wanted to be close to my morning customer visit. The hotel appears is very new, and the staff is very welcoming. (Though, based on the fact that there are TCB Suite signs, its evident that it used to be an AmeriSuites.) The hotel is right off the main highway, but set back... More

Was this review helpful? Yes 1
Frances L, AGM at Holiday Inn Express Round Rock, responded to this review

We thank you for recognizing all the efforts we have made to be sure our guests are being served appropriately. Happy guests make us know we are doing things right. We certainly look forward to seeing you again. More

Pflugerville, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

We stayed here the other day and i was very happy overall. Good bed clean rooms. Verry verry polite and nice front desk lady. Her name was Jennifer i belive. She was so helpful and polite. Would definetly stay again

Was this review helpful? Yes 1
Frances L, Asst. GM at Holiday Inn Express Round Rock, responded to this review

Thank you for your review. We are here to serve guests as they deserve. We certainly want to see you again. More

Dallas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

We recently attended the Texas Spartan and all close hotels were sold out. SO, we had to drive close to Round Rock (Race in Burnet). We checked in quick; got a good clean shower; comfy bed; and the restaurants close by were steps away. I recall Chuy's, Salt Grass, and there was a third, but I was too tired to... More

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Frances L, Front Office Manager at Holiday Inn Express Round Rock, responded to this review

Thank you for staying with us. It was our pleasure to have you as our guest. We certainly look forward to your next visit. More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

We stayed here for one night only and was very pleased with visit. Comfy beds, clean bathrooms, Hotel was nice clean and close to restaurants. Only downside is bathroom towels looked a bit old. Noticed too late to request new towels. They were clean however. Would definitely stay here again!

Was this review helpful? Yes
Frances L, Front Office Manager at Holiday Inn Express Round Rock, responded to this review

Thank you for staying with us. It was our pleasure to have you as our guest. We certainly look forward to your next visit. More

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Additional Information about Holiday Inn Express Round Rock

Address: 2340 North IH-35, Round Rock, TX 78728
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Round Rock 3*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Round Rock Hotel Round Rock
Holiday Inn Round Rock
Round Rock Holiday Inn

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