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All 23 Round Rock hotels

Candlewood Suites Round Rock

2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664
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Ranked #11 of 23 Hotels in Round Rock
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Sodaorchid Starkville, Mississippi, United States
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65 reviews from our community

Traveler rating
    34
    15
    6
    7
    3
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20
10
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Starkville, Mississippi, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

1. The location is just beside I-35, which means it's convenient to drive to other parts of the city. But it also brings the problem of noise: half of their rooms are facing the highway, which is not a good news for someone sensitive to noise like me. I asked for a shift of the room but they refused me... More

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Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Arriving at the hotel, the exterior reminded me somewhat of a lower budget hotel. When we walked inside, in the lobby area, there was a really unpleasant smell that continued throughout the hallways of the entire hotel. It smelled sour and musty - not clean or fresh. Nikki at the front desk was very friendly, however and welcomed us to... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2014

This hotel looks to be somewhat of a low budget Candlewood Suites version. There was this weird smell as soon as you walk into the lobby. Front desk clerk was nice but the room was not like any other Candlewood Suites we've stayed at. The bed and quilts had hairs. The carpet by the TV smelled like cat urine :(... More

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Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Dear Archii90 Thank you so much for taking the time to complete a review of our hotel and I am so sorry that your stay here did not live up to your expectations! Though our Candlewood Suites is the original model, I'm saddened that you felt this way from the beginning. I would love if you would send me an... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 4, 2014

Hotel has a great number of amenities. Room was very quiet and restful. Room had full kitchen, including dishwasher, and frig with ice maker and microwave with a pantry area and full set of eating utensils. Room was large with a living room and separate bedroom. Large TV's in both rooms and a separate bathroom. At the edge of the... More

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Burnet, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2014

Arriving at this hotel, I was extremely tired. I'm a person who is definitely overworked and under payed. :) All I could think about was a good night sleep before hitting the clock again. Check in was fast and easy. The young man at the front desk ( I believe his name is Steve) already had me pre-checked in. A... More

Was this review helpful? Yes 3
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Hi Crystal C! Thanks so much for such a great review - we love it when we can exceed expectations! I'm so glad we were able to fix your maintenance issue quickly and that everyone you passed in the hallway greeted you. We all strive to make the Candlewood Suites a place our guests can call home and I hope... More

Round Rock, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband & I just relocated to the area from Dallas,Tx & had the pleasure of staying a few nights at this location.He had been traveling back-and-forth until I was able to move down.He had been using Hotwire to book hotels (using the "surprise" option...not knowing the hotel name until booked,just the star rating) while in Round Rock.I was so... More

Was this review helpful? Yes 2
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Erin O Wow! Thank you so much for your great comments about your stay with us last week. We're all so glad you had a wonderful time and appreciate your summary of our hotel. We all wish you well in your continued travels! Best, More

Iowa
Top Contributor
161 reviews 161 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 1, 2014

Spent two nights here in late July on a business trip. While not as nice as the HIExpress hotels, it worked fine. The room was a bit tired, but the bed was good, TV was good, and internet was very good. With a good location, it worked for me.

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

We're so glad you had a good stay at our Candlewood Suites! All of our IHG brands are a little different and though you are you used to staying at the Holiday Inn Express brand, we are happy you tried out the Candlewood Suites brand for your stay in Round Rock. Please let us know what we can do better... More

San Antonio, TX
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 28, 2014

The road noise from IH 35 was bad enough but then add in the late night trains with horns blowing! I would suggest ear plugs as I only got 3 hrs of sleep. Hotel key issued at check in didn't work and had to go back to desk to get it activated. Non smoking hotel but halls smell of smoke.... More

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Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

I do regret that you did not get a restful night's sleep as that is our goal for each and every one of our guests. I also love your suggestion of ear plugs and will have these on hand for guests who do need them in order to get a full nights sleep. Thank you! I will make sure that... More

Roseville, California
1 review
4 of 5 stars Reviewed May 22, 2014

I was very pleased and surprised by how clean this hotel was. I am very picky about cleanliness when I'm away from home and this hotel was very pleasing. I was even more surprised by the hospitality of the staff, specifically, a housekeeper named Rachel. Rachel brought us extra towels, took our excess trash and constantly asked us if we... More

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Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you so much for staying with us and taking the time to complete a review of your stay on TripAdvisor! We are always delighted to hear from our guests and share reviews with the entire team. We strive for this sort of excellence with all of our guests and I am so pleased that you not only enjoyed your... More

Grand Prairie, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 6, 2014

I was attending training near by and decided to stay at this Candlewood Suites. The room was clean and comfortable and the front desk staff was efficient. The only down side is the train horns at 0 dark thirty (multiple times a night). The tracks are only a thousand yards or so south of the hotel. Most times there only... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear Dale S, Thank you for taking the time to review our property. I am delighted to hear that you were satisfied with our front desk services and comfortable rooms. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am... More

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Additional Information about Candlewood Suites Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites

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