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All 23 Round Rock hotels

Candlewood Suites Round Rock

2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664
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75%
Ranked #9 of 23 hotels in Round Rock
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 22, 2014
L S Roseville, California
  • Overview
  • Reviews (58)
  • Photos (44)
  • Amenities
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  • Room tips (14)
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58 people have reviewed this hotel

Traveler rating
    31
    13
    4
    7
    3
See reviews for
19
8
6
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
San Antonio, TX
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 28, 2014

The road noise from IH 35 was bad enough but then add in the late night trains with horns blowing! I would suggest ear plugs as I only got 3 hrs of sleep. Hotel key issued at check in didn't work and had to go back to desk to get it activated. Non smoking hotel but halls smell of smoke.... More

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

I do regret that you did not get a restful night's sleep as that is our goal for each and every one of our guests. I also love your suggestion of ear plugs and will have these on hand for guests who do need them in order to get a full nights sleep. Thank you! I will make sure that... More

Roseville, California
1 review
4 of 5 stars Reviewed May 22, 2014

I was very pleased and surprised by how clean this hotel was. I am very picky about cleanliness when I'm away from home and this hotel was very pleasing. I was even more surprised by the hospitality of the staff, specifically, a housekeeper named Rachel. Rachel brought us extra towels, took our excess trash and constantly asked us if we... More

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you so much for staying with us and taking the time to complete a review of your stay on TripAdvisor! We are always delighted to hear from our guests and share reviews with the entire team. We strive for this sort of excellence with all of our guests and I am so pleased that you not only enjoyed your... More

Grand Prairie, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 6, 2014

I was attending training near by and decided to stay at this Candlewood Suites. The room was clean and comfortable and the front desk staff was efficient. The only down side is the train horns at 0 dark thirty (multiple times a night). The tracks are only a thousand yards or so south of the hotel. Most times there only... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear Dale S, Thank you for taking the time to review our property. I am delighted to hear that you were satisfied with our front desk services and comfortable rooms. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am... More

Lewisville, Texas
1 review
5 of 5 stars Reviewed April 28, 2014

Our Church stayed at this particular Candlewood Suites and this place is incredible and the staff is remarkable especially Steven. The rooms are very clean and have fully functioning appliances and comfortable beds. The staff was very attentive to the needs of every person that came through the doors. Wish they serve breakfast it would be perfect then. Keep up... More

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Mrs. Dorothy I appreciate you taking the time to leave a review of your stay with us - and what a great review! We were glad to have you with us and hope to see you again in the future. Thanks again! More

2 reviews
4 of 5 stars Reviewed April 22, 2014 via mobile

We arrived a little early and the staff was wonderful they went ahead and got us to our suite early. It was better than what I had expected honestly. Very clean, quiet, well stocked with dishes and cookware. We enjoyed our stay well enough that we will for sure be going back again. The only down side was there was... More

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Hi "Itsjustme69"! Thank you so very much for taking the time to post a review on TripAdvisor about your stay with us in April! We love to share these great comments with the entire team during our meetings and are so glad to hear you'll be back with us next time your travels bring you to the Round Rock/Austin area.... More

Killeen, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2014

When i made my reservations over the phone. I asked if it was in comparison to Holiday Inn Express and I told "yes". In short, it was not. I was very disappointed in the fact that my room had a roach in it and the staff down played as if it was okay. The toilette was running and when I... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear Panamanianangel, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

Mirabel, Qc
Top Contributor
297 reviews 297 reviews
71 hotel reviews
294 helpful votes 294 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed at 4 different Candlewood during our trip in Texas and they were all good. But, this is here that we had the nicest and friendliest greetings and service at check-in and check-out. It needs a special mention. The room was nice, very clean and had a very confo bed. The hotel was quiet, clean and smelled good. As... More

Was this review helpful? Yes 2
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you for such a warm review. I am glad you were able to stick within the Candlewood Suites family throughout your trip! Everyone here works hard to ensure our guests feel as welcomed at our hotel as they do when they're visiting family and friends. We love this place as our home and want everyone to feel the same.... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2013

I have stayed at this hotel four straight weekends as I waited for my apartment to open. I can say the staff has been excellent. They gave me the same room every weekend per my request and have be nothing but helpful. They always greet you with a smile and have met all of my needs. I really want to... More

Was this review helpful? Yes 1
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Mr. B I love sharing our guest comments with the team here at Candlewood Suites and your review was truly fantastic. Thank you for taking the time to write about your experience with us and what a great team we have here. We are all excited for your new "digs" and hope you enjoy Round Rock as much as we... More

Ouray, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2013

Nothing special but the place was clean and comfortable. Staff was friendly and helpful. We loved the extra elbow room and kitchenette. Couple things in the room were broken but was no big deal. Would stay again.

Was this review helpful? Yes 2
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

GayleBuske - At the Candlewood Suites, we love to hear feedback from our guests and read new reviews from TripAdvisor together during team meetings. Thank you so much for taking the time to sit down and review our hotel! We hope to see you again next time your travels take you to the area - we also hope we can... More

sjc
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2013

Don't think because it says Suites, that means you get your bed made and fresh towels. Well, if you make your bed. They will do it once a week. If you need towels, take yours to the front desk. I guess this is the new way of not adding a fee to clean your room daily, giving you more control... More

Was this review helpful? Yes 1
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you for taking the time to complete a review for the Candlewood Suites. All of the team here works hard to make each guests' stay as comfortable as possible and all feedback from guests helps us to improve our hotel and operation. Many guests are unfamiliar with the Candlewood Suites brand and the services that we do and do... More

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Additional Information about Candlewood Suites Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Reservation Options:
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 
Number of rooms
98

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