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All 23 Round Rock hotels

Candlewood Suites Round Rock

2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664
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Ranked #11 of 23 Hotels in Round Rock
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 13, 2014
yelostrikr Houston, Texas
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71 reviews from our community

Traveler rating
    36
    17
    6
    9
    3
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20
12
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is one of the oldest looking Candlewoods I have stayed in. Great staff very friendly. But the hotel is is bad need of updated. The carpet has seen better days. The kitchen looks old and is old. The halls have a constant bad order due to the 80's style carpet. Overall I would keep the staff and get rid... More 

Was this review helpful? Yes
Nikki P, Manager at Candlewood Suites Round Rock, responded to this review

We definitely appreciate your feedback on our hotel, as well as our team here. We love to hear how highly you think of our team. Thank you!! As for your feedback on our hotel, I will be working with the Housekeeping and Maintenance department to insure that they are doing their best to maintain a clean and fresh environment for... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

This was a great hotel for the money. Room was very nice. Not fancy, but very clean and updated. Beds were real comfortable. Everyone was very friendly. And good location also. They have an area outback if you want to grill something and a few picnic tables also. Pet friendly hotel.

Was this review helpful? Yes
Nikki P, Manager at Candlewood Suites Round Rock, responded to this review

Thank you for taking the time to let us know you enjoyed your stay, it was definitely our pleasure to have been able to please you. We hope you will visit again soon. Crystal Castillo Operation Manager More 

Dallas, Texas
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 12, 2014

I was in town to shoot a film, for a six night stay. I was very impressed with the staff They were very friendly and expressed a willingness to accomodate us in all ways. Yes, you are on the frontage road of the freeway which is very convenient. My husband and I found the noise minimal. We were able to... More 

Was this review helpful? Yes
Nikki P, Manager at Candlewood Suites Round Rock, responded to this review

We welcome all feedback in order to improve our Hotel and this review helps shows us how our efforts really pay off,I am so happy to hear that you enjoyed your stay with us, and we look forward to seeing you and your furry friend again soon. Crystal Castillo Operations Manager More 

Waikoloa, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed November 2, 2014

I had an unpleasant stay with noisy A/C and refrigerator in 1st room. Moved to 2nd room and discovered quiet A/C and refrigerator, but other appliances broken! Certainly not what I expected in a Candlewood Suites from previous stays.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear LoveHawaii10Dallas, We welcome feedback especially from our valued guests like you. It is good to know that after some initial issues you had with the room, this was rectified quickly. However, I apologize if you found the room amenities in the second room to be less than satisfactory. Your comments will help us improve our services and offer a... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2014

On the whole the staff were very nice. The only room left was a double and i was staying with a mate. i asked if we could swap rooms but they had nothing else. within 10 mins of getting in the room they brought a pop up bed round to us. facilities were very good. The only gripe we had... More 

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Starkville, Mississippi, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 15, 2014

1. The location is just beside I-35, which means it's convenient to drive to other parts of the city. But it also brings the problem of noise: half of their rooms are facing the highway, which is not a good news for someone sensitive to noise like me. I asked for a shift of the room but they refused me... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear Sodaorchid, We truly appreciate you taking the time to post your review. Your feedback with the noise and our services has been noted for review and future considerations. Please accept our apologies for any disappointment this has caused you. Once again, thank you for your thoughtful comments. We look forward to the opportunity to provide you with the best... More 

Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 15, 2014

Arriving at the hotel, the exterior reminded me somewhat of a lower budget hotel. When we walked inside, in the lobby area, there was a really unpleasant smell that continued throughout the hallways of the entire hotel. It smelled sour and musty - not clean or fresh. Nikki at the front desk was very friendly, however and welcomed us to... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 4, 2014

This hotel looks to be somewhat of a low budget Candlewood Suites version. There was this weird smell as soon as you walk into the lobby. Front desk clerk was nice but the room was not like any other Candlewood Suites we've stayed at. The bed and quilts had hairs. The carpet by the TV smelled like cat urine :(... More 

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Dear Archii90 Thank you so much for taking the time to complete a review of our hotel and I am so sorry that your stay here did not live up to your expectations! Though our Candlewood Suites is the original model, I'm saddened that you felt this way from the beginning. I would love if you would send me an... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed September 4, 2014

Hotel has a great number of amenities. Room was very quiet and restful. Room had full kitchen, including dishwasher, and frig with ice maker and microwave with a pantry area and full set of eating utensils. Room was large with a living room and separate bedroom. Large TV's in both rooms and a separate bathroom. At the edge of the... More 

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Burnet, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2014

Arriving at this hotel, I was extremely tired. I'm a person who is definitely overworked and under payed. :) All I could think about was a good night sleep before hitting the clock again. Check in was fast and easy. The young man at the front desk ( I believe his name is Steve) already had me pre-checked in. A... More 

Was this review helpful? Yes 3
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Hi Crystal C! Thanks so much for such a great review - we love it when we can exceed expectations! I'm so glad we were able to fix your maintenance issue quickly and that everyone you passed in the hallway greeted you. We all strive to make the Candlewood Suites a place our guests can call home and I hope... More 

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Additional Information about Candlewood Suites Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites
Hotel Style:
#3 Romantic Hotel in Round Rock

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