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All 23 Round Rock hotels

Candlewood Suites Round Rock

2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664
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77%
Ranked #8 of 23 hotels in Round Rock
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 6, 2014
Panamanianangel Killeen, Texas
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53 people have reviewed this hotel

Traveler rating
    30
    11
    3
    6
    3
See reviews for
17
8
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Killeen, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2014

When i made my reservations over the phone. I asked if it was in comparison to Holiday Inn Express and I told "yes". In short, it was not. I was very disappointed in the fact that my room had a roach in it and the staff down played as if it was okay. The toilette was running and when I... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Round Rock, responded to this review

Dear Panamanianangel, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

Mirabel, Qc
Top Contributor
273 reviews 273 reviews
64 hotel reviews
269 helpful votes 269 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed at 4 different Candlewood during our trip in Texas and they were all good. But, this is here that we had the nicest and friendliest greetings and service at check-in and check-out. It needs a special mention. The room was nice, very clean and had a very confo bed. The hotel was quiet, clean and smelled good. As... More

Was this review helpful? Yes 2
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you for such a warm review. I am glad you were able to stick within the Candlewood Suites family throughout your trip! Everyone here works hard to ensure our guests feel as welcomed at our hotel as they do when they're visiting family and friends. We love this place as our home and want everyone to feel the same.... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2013

I have stayed at this hotel four straight weekends as I waited for my apartment to open. I can say the staff has been excellent. They gave me the same room every weekend per my request and have be nothing but helpful. They always greet you with a smile and have met all of my needs. I really want to... More

Was this review helpful? Yes 1
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Mr. B I love sharing our guest comments with the team here at Candlewood Suites and your review was truly fantastic. Thank you for taking the time to write about your experience with us and what a great team we have here. We are all excited for your new "digs" and hope you enjoy Round Rock as much as we... More

Ouray, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 5, 2013

Nothing special but the place was clean and comfortable. Staff was friendly and helpful. We loved the extra elbow room and kitchenette. Couple things in the room were broken but was no big deal. Would stay again.

Was this review helpful? Yes 1
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

GayleBuske - At the Candlewood Suites, we love to hear feedback from our guests and read new reviews from TripAdvisor together during team meetings. Thank you so much for taking the time to sit down and review our hotel! We hope to see you again next time your travels take you to the area - we also hope we can... More

sjc
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2013

Don't think because it says Suites, that means you get your bed made and fresh towels. Well, if you make your bed. They will do it once a week. If you need towels, take yours to the front desk. I guess this is the new way of not adding a fee to clean your room daily, giving you more control... More

Was this review helpful? Yes 1
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Thank you for taking the time to complete a review for the Candlewood Suites. All of the team here works hard to make each guests' stay as comfortable as possible and all feedback from guests helps us to improve our hotel and operation. Many guests are unfamiliar with the Candlewood Suites brand and the services that we do and do... More

1 review
5 of 5 stars Reviewed July 6, 2013 via mobile

Joannesandobal@ yahoo.com .Im giviing my OEM speach about this plce I went next Door to check it out so went thier then came usar and right away as theier were showing me right away I knew this was it and everybody Is so nice and helpfull they just need a pool

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Joanne S - Thank you for your review of our hotel on TripAdvisor. I am not quite able to understand your full review but I believe you had great things to say about the hotel. I am glad you enjoyed your stay and the team here at Candlewood Suites. Though it would be nice to have a pool in this... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2013 via mobile

Great hotel. The staff is lovely and very nice and helpful. My son loved the basketball court. Our bed was very comfortable and the room was nice. They are like a mini apartment. The cupboard is full of awesome food and decently priced for convenience. All they are missing is a pool.

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Taylertay - Thank you so much for such a wonderful review of the Candlewood Suites in Round Rock! We enjoy reading all reviews so we can continue to improve our hotel. I'm so glad your son enjoyed the basketball court and you were able find everything you needed while you were here. Next time you're in the area, we hope... More

1 review
5 of 5 stars Reviewed May 11, 2013 via mobile

Friendly staff. Had a great stay. The nicest hotel manager I have ever met. Very good location. Dear Trip Advisor I'm not sure why I have to write 200 characters. I can say what I need to in less.... Friendly staff. Had a great stay. The nicest hotel manager I have ever met. Very good location. Dear Trip Advisor I'm... More

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Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

Dear Texas Heritage Thank you so very much for your wonderful and kind post about the Candlewood Suites in Round Rock! Sorry that TripAdvisor makes you type a minimum amount of words, but it was nice to be able to read your comments twice. :) We hope to see you again when your travels bring you back to the area.... More

georgetown
1 review
5 of 5 stars Reviewed April 30, 2013

I had 2 quests come to visit from Malaysia and booked them into the Candlewood suites in round rock. The staff here came through for us time and time again, often going out of their way to accommodate their needs. The round rock location is very nice. And Renae L. was exceptionally outgoing and interested in the comfort of both... More

Was this review helpful? Yes
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review

David A Thank you so much for such a fantastic review for the Candlewood Suites in Round Rock! Ranae is most certainly an asset to our hotel and I am very pleased that she specifically was able to attend to and help your guests while they stayed with us. More

Rose Hill,KS
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2013

We had an extended stay at the hotel for 3 months.The staff was very friendly! We had no problems with security, the room was cleaned as often as we wished, supplies for the room (paper towels, toilet paper, dish soap, etc) furnished as needed. Pets were welcomed.

Was this review helpful? Yes

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Additional Information about Candlewood Suites Round Rock

Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Suites Round Rock Hotel
Candlewood Round Rock
Round Rock Candlewood Suites
Round Rock Candlewood
Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 
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