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SpringHill Suites Austin Round Rock

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2960 Hoppe Trail, Round Rock, TX 78681
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SpringHill Suites Austin Round Rock
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78 Reviews from our TripAdvisor Community

Traveler rating
    20
    32
    13
    11
    2
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27
12
3
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (78)
  • Mar-May only
    (23)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (18)
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There are newer reviews for SpringHill Suites Austin Round Rock
See the most recent reviews
Nashville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

This hotel is actually damaging Marriotts brand. I was moved to different rooms on the night I checked into this hotel for different reasons. All but 2 bulbs were blown out - switches missing off the wall - A desk seat that was broken (in 2 different rooms) that put you eye level with the top of the desk. AC... More 

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Englebert M, I am very sorry to see that you did not enjoy your stay with us. We try to provide the level of service that our guests expect from Marriott facility and we failed in your case. We are reviewing the information from the rooms you stayed in to make sure that the issues that you had have... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 27, 2014

Rooms are not conducive to working at the desk or reading on the sofa. The desk chair seat is very low, even at the highest setting. The light at the desk cannot be adjusted to reduce the glare on a computer screen. Only 1 lamp with a small wattage bulb at the end of the sofa in the living room.... More 

Was this review helpful? Yes 2
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Thank you for staying with us and taking time to write the review. Our complimentary breakfast is on a rotating schedule, and the items vary depending on the day of the week. We do offer waffles on the weekends, but not on weekdays with a variety of delicious choices including cereal, oatmeal, fresh fruit, and yogurt available daily. We hope... More 

Portland
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2014

I chose this hotel based on the amenities and photos I was able to see on line. Everything was just as it appeared on line. Management staff was accommodating and friendly - even producing a cork screw when I requested one. The business area is more than adequate with plenty of space and light, and it's really nice to have... More 

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Kinepeli, Thank you so much for staying with us at the SpringHill Suites in Round Rock! It was a pleasure to have you as our guest, and we look forward to seeing you on your next trip to the area. Thank you for the suggestion about the mirror. We always look forward to hearing constructive feedback about our hotel.... More 

San Fran
Top Contributor
101 reviews 101 reviews
37 hotel reviews
163 helpful votes 163 helpful votes
1 of 5 stars Reviewed April 13, 2014

I show up at 11:30 on a Sunday morning after a long trip. I just want to grab a shower, change and try to feel like a human being. I should also memtion that I am a Gold Marriott member, which takes a lot of stays to achieve. I have also been doing business travel for over 30 years. First,... More 

Was this review helpful? Yes 4
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear trvlin_man, You indicated in your response that your guest check-in experience was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience... More 

Los Angeles, California
Top Contributor
1,159 reviews 1,159 reviews
176 hotel reviews
611 helpful votes 611 helpful votes
4 of 5 stars Reviewed April 12, 2014 via mobile

Spent two nights here with spouse on two-night stay. Short (25 min) drive to downtown Austin. Just off I-35. Lots of parking. Lovely decor. Spacious room (#410, king n/s). Nice sitting area and wet bar with fridge/microwave and sink, plus 4-cup coffee pot. 4 pillows on comfy bed. Good light for reading in bed. Lighting in sitting area by couch... More 

Was this review helpful? Yes 1
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Thank you so much for your response! We are so happy that you enjoyed staying with us! Have a great day! Cara Englishbee General Manager More 

NS
Contributor
15 reviews 15 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 23, 2014

Was able to use Marriott Points to stay here for SXSW going on downtown. Austin was pretty much sold out and 'sxsw event' pricing was insane. This property was a relatively easy drive into Austin and we enjoyed our stay and SXSW. Big bonus was the factory outlets just down the feader road. Also was surprised how good the Mexican... More 

Was this review helpful? Yes
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear grannygearNs, Thank you so much for your review! We really enjoyed having you stay with us. Should you need anything in the future, do not hesitate to contact us. Have a great day! Cara Englishbee General Manager More 

Huntsville, Alabama
Top Contributor
473 reviews 473 reviews
315 hotel reviews
243 helpful votes 243 helpful votes
4 of 5 stars Reviewed March 14, 2014

We had a very nice stay here. Check in was very friendly and we received a nice little bag of candies as a little welcome gift. Our room was very large and it had the largest sofa (four cushions) we've ever seen in a hotel room. I have stayed in many SHS hotels and this layout was what I’d describe... More 

Was this review helpful? Yes
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear AGoingGal, Thank you so much for your recent review! We are so happy that you enjoyed your stay! Please come and see us soon! All the best, Cara Englishbee More 

Palmetto, Florida
Top Contributor
86 reviews 86 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 24, 2014

Convenient if Round Rock is your destination- but it you're trying to get to any place in Austin you'll be faced with 20 miles of traffic Armageddon. As for the hotel itself- indoor pool and hottub and breakfast with healthy choices is a bonus. Rooms- beds are comfortable, but one side of the room is dark and depressing (the side... More 

Was this review helpful? Yes
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear sethreaux, Thank you so much for your review! I am so sorry that you had to sit in traffic, while visiting us! That is never fun! And thank you for letting us know your thoughts on the darkness of the desk area. I will look into that to see if we can get some brighter lights in that area... More 

Sioux Falls, SD
Top Contributor
55 reviews 55 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 6, 2014

Whenever I travel to Austin for work, I always stay at a Springhill Suites. This was my first time at the Round Rock location and everything was just as expected. Great staff, great location close to lots of food (Jack Allen's kitchen, Carino's, Chuy's Rudy's, etc) and only 15min to downtown Austin. Rooms were clean, a quiet hotel with good... More 

Was this review helpful? Yes
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear sufusimz, Thank you so much for your recent review! We are very happy that you enjoyed your stay with us. If we can do anything else for you, please let us know! Stay warm! All the best, Cara Englishbee General Manager More 

USA
Top Contributor
275 reviews 275 reviews
210 hotel reviews
1,238 helpful votes 1,238 helpful votes
5 of 5 stars Reviewed January 28, 2014

Pretty nice Springhill Suites with good clean rooms, a fine breakfast, and happy staff and when arriving, you get a nice candy gift. Not bad when arriving a little hungry. They also have a complete 24 hour coffee bar with teas and hot chocolate to choose from. Hotel is great shape, hallways look well kept and rooms are well appointed... More 

Was this review helpful? Yes 3
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Larry8241, Thank you so much for your review! We are so happy that you enjoyed your stay with us! If we can help with anything in the future, please let us know! All the best, Cara Englishbee General Manager More 

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