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SpringHill Suites Austin Round Rock

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2960 Hoppe Trail, Round Rock, TX 78681
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SpringHill Suites Austin Round Rock
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SpringHill Suites Austin Round Rock
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was very clean. The bed was very comfortable. We had free wifi and free breakfast. The staff were very nice and accommodating. The back parking lot was so well lit that the height of the lights brought light into the room too. The air conditioner was also noisy at times.

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Steve S, Thank you for staying with us and for taking the time to share your feedback with us. Please come back and see us. Brent H. General Manager More 

Ponca City, Oklahoma
1 review
5 of 5 stars Reviewed May 24, 2015

Absolutely wonderful experience! Was going to have to drive into Austen to drop off hubby at the conference, then back to Round Rock until 3:00 check in at our next hotel in Austin. Dee, the front desk person, took it upon herself to call our next hotel and arrange for an early checkin so that I wouldn't have to fight... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Elsie, Thank you for staying with us and for taking your time to write such a kind review! I am glad to see that you found our hotel be clean and comfortable and that Dee was able to provide you with exceptional service. We hope to see you again soon. Sincerely, Brent H. General Manager More 

Cedar Park, Texas
Level Contributor
320 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed May 18, 2015

Normally we like Springhill Suites by Marriott, so we chose this for a recent visit. We prefer 2 queens, but they said all they had was a king suite, and said that it was the same size. Without any people or luggage, the king suite can appear to be an acceptable size, but when stepping in and trying to find... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

janels, Thank you for staying with us and for taking the time to review our hotel. I am sorry to see that the design of the room did not fit your needs and that your stay did not meet your expectations. We hope to see you again if your travels bring you back to Round Rock. Sincerely, Brent H. General... More 

San Francisco, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 15, 2015

I stayed here for over a month -- 4 to 5 nights each week for 5 or 6 weeks recently while relocating to the Austin area and waiting for my house to close. The staff was extremely nice and welcoming, especially Diedre who would welcome me each morning with a fresh pot of coffee and encouraging conversation as I started... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

dsyny, Thank you so much for staying with us and for writing such a kind review. Thank you for not only taking the time to let guests know about our amenities, but also for taking the time to recognize Deirdre. She is an asset to the hotel and I am glad that she helped make your stay pleasant! Please come... More 

1 review
5 of 5 stars Reviewed May 10, 2015 via mobile

I went to Springhill Suites in Roundrock for the weekend for a soccer tournament. I always feel bad when we all go to hotels because we can be a little loud and messy. Kenny Rae was the manager when we first walked in and he made sure to greet us well. Along the stay, every time we went down to... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Maileid, Thank you for staying with our hotel and for taking the time to write such a great review. I will be sharing it with our staff! Please come back and see us. Brent H. General Manager SpringHill Suites Round Rock More 

Tucson, Arizona
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 7, 2015

Older building better suited for over night guests off freeway. I stayed 5 nights. Very helpful staff, clean property overall. Internet is painfully slow, needs to get better. Decent breakfast in morning. Good location with close restaurant's.

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

moman37, Thank you for staying with our hotel and for taking the time to write a review of our hotel. We appreciate positive comments about the cleanliness, service, and location. Please come back and see us on your next trip into Round Rock. Brent H. General Manager More 

Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 4, 2015

This SpringHill Suites in Round Rock is an older property but it has been well taken care of. Staff was helpful........ in fact they informed me that if you purchase your stay on any website but a Marriott site YOU DO NOT GET YOUR MARRIOTT REWARDS POINTS! I was not aware of that were you??? He said if you get... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Reford B, Thank you for staying with our property and for taking the time to let others know about your stay. As you mentioned, Marriott provides the best available rate to anyone booking directly with Marriott, and it also qualifies you to earn Marriott or Ritz Carlton Rewards during your stay. Marriott guarantees that the best available rate will be... More 

Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 8, 2015

I returned to my room at dinner time to find the beds hadn't been made. When I called the front desk, they didn't offer to send housekeeping, nor to let me move to another room. i waited for a call back for a few minutes. The clerk was kind, but unhelpful. I checked out early, even though I had planned... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

S B, Thank you for bringing this to my attention. This is definitely not typical for our hotel. If you don't mind, can you please contact me at the hotel so that I can look into this further? Sincerely, Brent H. General Manager SpringHill Suites Round Rock 512-733-6700 More 

Statesboro, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 26, 2015

This hotel is in a good location and close to many restaurants and not far from the city and the University of Texas. Was very clean inside and out and was quiet. The suites had plenty of room. The staff was very nice. Breakfast was good.

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Mike1646, Thank you for staying with us and for taking the time to let others know about your experience! We hope to see you again soon. Sincerely, Brent H. General Manager More 

Huntsville, Texas
Level Contributor
154 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed March 10, 2015

It's nice when the collective staff of a hotel says hello to their guests. Several staff members were friendly, the bed was comfortable, the room and overall facility are clean and breakfast was good. No complaints; I look forward to my next stay here.

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Tony9876, Thank you for your kind review of our hotel! Please come back and see us the the next time you come through Round Rock! Brent H. General Manager SpringHill Suites Round Rock More 

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