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SpringHill Suites Austin Round Rock

3.0 of 5 2960 Hoppe Trail, Round Rock, TX 78681
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SpringHill Suites Austin Round Rock
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SpringHill Suites Austin Round Rock
SpringHill Suites Austin Round Rock
SpringHill Suites Austin Round Rock
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67 reviews from our community

Traveler rating
    17
    29
    9
    10
    2
See reviews for
25
12
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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San Antonio, Texas
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are well appointed, beds are comfy, good location. Breakfast was a very good selection, but had no bacon. The pool area is very well kept and water was warm. The area is nice, good choices for food and shopping. Overall I would stay here again.

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

mfs387, Thank you for stay at our hotel and for taking the time to let others know about your stay! I am glad to see that you enjoyed your experience. We hope to see you again soon! Sincerely, Brent H. General Manager More 

Derby, Kansas
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second stay at this property and I would return again. Staff was very welcoming and helpful. Beds/pillows are the best hotel beds out there in my opinion. Good water pressure in shower. Good in room and property amenities. Make sure to check out Mesa Rosa restaurant in front of the hotel for good Mexican food while there.... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Susan B, Thank you for taking the time to write a review of our hotel. I am delighted to see that you enjoyed your stay with us. We look forward to seeing you again the next time you return to Round Rock! Sincerely, Brent H. General Manager More 

Top Contributor
154 reviews 154 reviews
35 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 17, 2014

My rooms was in decent shape newer and quiet. The bed was comfortable and I had plenty of hot water in the morning. They were upgrading the WIFI during my visit and the technician said the new system was going to be much faster and reliable. The hotel is a little older, but not so much that things were too... More 

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Shibumi365, Thank you for your recent stay at our hotel and for taking the time to write a review of our property. I am glad to see you enjoyed your experience and we hope to see you again whenever your travels bring you back to Round Rock. Sincerely, Brent H. General Manager More 

Shreveport, Louisiana
1 review
5 of 5 stars Reviewed October 20, 2014

I had an absolute amazing stay at your hotel all because of the manager Kenny. from the moment I walked through the door Kenny was wonderful. I had an issue with my room and he immediately reconciled with me. I have never been to Round Rock before this trip so Kenny gave me great recommendations on where to eat and... More 

Was this review helpful? Yes
Brent H, General Manager at SpringHill Suites Austin Round Rock, responded to this review

Candice M, Thank you for staying with us and for taking the time to write a review of our hotel. I will pass on your comments to Kenny. We are truly lucky to have staff members like him to add value to our guests stay. We hope to see you again soon. Sincerely, Brent Hageman General Manager More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 8, 2014

there are a lot of hotels around this area you can choose from. Alas, this one really needs some work. The front desk staff is friendly, but attention to detail in all areas of the hotel are lacking. Our room air conditioning/heating unit smelled of burning insulation the moment we turned it on. We reported it immediately on our 5-day... More 

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear advicesistera, Thank you for staying with us an for taking your time to write a review of our hotel. I am sorry to see that you were not totally satisfied with your stay. I have reviewed the issues that you had during your stay with our staff so that we can better serve our future guests. We hope to... More 

Senior Contributor
45 reviews 45 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 13, 2014

First impression when walked in the lobby was the overwhelming smell of chlorine. Front desk lady wasn't too friendly, but she wasn't rude. Just not welcoming. We travel a lot and decided to try out the Marriott chain. Trying to decide if we want to switch from Hilton. After arriving to our room, it was decided. The room was dirty.... More 

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Angela H, Thank you for staying with us and for taking time to write a review of our hotel. I am disappointed to read that you did not enjoy your stay, and I am truly sorry that our hotel let you down. Please contact me directly at the hotel if you are ever in the area in the future,... More 

Knoxville, Tennessee, United States
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 24, 2014

I stayed here for five nights in August, 2014. At least one of the two elevators was not functioning the entire time. One day neither elevator worked. The breakfast offerings, although advertised as "fresh", were hardly exciting... Since when are watery powdered and then reconstituted eggs considered fresh? The location is nice, if you like to run there is a... More 

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Christopher W, Thank you for staying with us and for writing a review of our hotel. We hope to see you again on your next trip in Round Rock. Brent H. General Manager More 

San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 1, 2014

We worked with Lee Barthelette at this hotel for several months in advance of a multi-room stay for a baseball team. She regularly checked on us and made sure all our bookings were going smoothly. Of course, we had people not meet the booking deadline and she, as well as the front desk staff assisted those booking late to make... More 

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Jennifer09876, I am delighted to see that you enjoyed your stay with us! I will be forwarding your compliments onto Lee and also sharing them with our staff. It was truly a pleasure to have you as our guest, and we hope to see you again on your next trip to the Round Rock area. Sincerely, Brent H. General Manager More 

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 28, 2014

My husband stays in hotels for his work so on weekends I sometimes go stay with him. Usually he's in extended stay hotels which we prefer but they were all booked so he got stuck with this one. Unfortunately. The king room is tiny and cramped with a weird layout. The bed is super soft which caused both of us... More 

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Lerc23, Thank you for staying with us and for taking the time to write a review of our hotel. I am very sorry to see that you did not enjoy your experience with us. We take feedback very seriously and use the information to deliver better service to our guests. We are working hard to address the issues that... More 

Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014

This hotel is actually damaging Marriotts brand. I was moved to different rooms on the night I checked into this hotel for different reasons. All but 2 bulbs were blown out - switches missing off the wall - A desk seat that was broken (in 2 different rooms) that put you eye level with the top of the desk. AC... More 

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Englebert M, I am very sorry to see that you did not enjoy your stay with us. We try to provide the level of service that our guests expect from Marriott facility and we failed in your case. We are reviewing the information from the rooms you stayed in to make sure that the issues that you had have... More 

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Additional Information about SpringHill Suites Austin Round Rock

Address: 2960 Hoppe Trail, Round Rock, TX 78681
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock

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