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All 23 Round Rock hotels

SpringHill Suites Austin Round Rock

3.0 of 5 Hotel   |   2960 Hoppe Trail, Round Rock, TX 78681
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Ranked #21 of 23 Hotels in Round Rock
A recent review
5 of 5 stars reviewed yesterday
Candice M Shreveport, Louisiana
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64 reviews from our community

Traveler rating
    17
    26
    9
    10
    2
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24
11
2
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Shreveport, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

I had an absolute amazing stay at your hotel all because of the manager Kenny. from the moment I walked through the door Kenny was wonderful. I had an issue with my room and he immediately reconciled with me. I have never been to Round Rock before this trip so Kenny gave me great recommendations on where to eat and... More

Was this review helpful? Yes
New York
2 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

there are a lot of hotels around this area you can choose from. Alas, this one really needs some work. The front desk staff is friendly, but attention to detail in all areas of the hotel are lacking. Our room air conditioning/heating unit smelled of burning insulation the moment we turned it on. We reported it immediately on our 5-day... More

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear advicesistera, Thank you for staying with us an for taking your time to write a review of our hotel. I am sorry to see that you were not totally satisfied with your stay. I have reviewed the issues that you had during your stay with our staff so that we can better serve our future guests. We hope to... More

Senior Contributor
44 reviews 44 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 13, 2014

First impression when walked in the lobby was the overwhelming smell of chlorine. Front desk lady wasn't too friendly, but she wasn't rude. Just not welcoming. We travel a lot and decided to try out the Marriott chain. Trying to decide if we want to switch from Hilton. After arriving to our room, it was decided. The room was dirty.... More

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Angela H, Thank you for staying with us and for taking time to write a review of our hotel. I am disappointed to read that you did not enjoy your stay, and I am truly sorry that our hotel let you down. Please contact me directly at the hotel if you are ever in the area in the future,... More

Knoxville, Tennessee, United States
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 24, 2014

I stayed here for five nights in August, 2014. At least one of the two elevators was not functioning the entire time. One day neither elevator worked. The breakfast offerings, although advertised as "fresh", were hardly exciting... Since when are watery powdered and then reconstituted eggs considered fresh? The location is nice, if you like to run there is a... More

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Christopher W, Thank you for staying with us and for writing a review of our hotel. We hope to see you again on your next trip in Round Rock. Brent H. General Manager More

San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 1, 2014

We worked with Lee Barthelette at this hotel for several months in advance of a multi-room stay for a baseball team. She regularly checked on us and made sure all our bookings were going smoothly. Of course, we had people not meet the booking deadline and she, as well as the front desk staff assisted those booking late to make... More

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Jennifer09876, I am delighted to see that you enjoyed your stay with us! I will be forwarding your compliments onto Lee and also sharing them with our staff. It was truly a pleasure to have you as our guest, and we hope to see you again on your next trip to the Round Rock area. Sincerely, Brent H. General Manager More

Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 28, 2014

My husband stays in hotels for his work so on weekends I sometimes go stay with him. Usually he's in extended stay hotels which we prefer but they were all booked so he got stuck with this one. Unfortunately. The king room is tiny and cramped with a weird layout. The bed is super soft which caused both of us... More

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Lerc23, Thank you for staying with us and for taking the time to write a review of our hotel. I am very sorry to see that you did not enjoy your experience with us. We take feedback very seriously and use the information to deliver better service to our guests. We are working hard to address the issues that... More

Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014

This hotel is actually damaging Marriotts brand. I was moved to different rooms on the night I checked into this hotel for different reasons. All but 2 bulbs were blown out - switches missing off the wall - A desk seat that was broken (in 2 different rooms) that put you eye level with the top of the desk. AC... More

Was this review helpful? Yes
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Englebert M, I am very sorry to see that you did not enjoy your stay with us. We try to provide the level of service that our guests expect from Marriott facility and we failed in your case. We are reviewing the information from the rooms you stayed in to make sure that the issues that you had have... More

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 27, 2014

Rooms are not conducive to working at the desk or reading on the sofa. The desk chair seat is very low, even at the highest setting. The light at the desk cannot be adjusted to reduce the glare on a computer screen. Only 1 lamp with a small wattage bulb at the end of the sofa in the living room.... More

Was this review helpful? Yes 2
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Thank you for staying with us and taking time to write the review. Our complimentary breakfast is on a rotating schedule, and the items vary depending on the day of the week. We do offer waffles on the weekends, but not on weekdays with a variety of delicious choices including cereal, oatmeal, fresh fruit, and yogurt available daily. We hope... More

Portland
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 18, 2014

I chose this hotel based on the amenities and photos I was able to see on line. Everything was just as it appeared on line. Management staff was accommodating and friendly - even producing a cork screw when I requested one. The business area is more than adequate with plenty of space and light, and it's really nice to have... More

Was this review helpful? Yes 1
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear Kinepeli, Thank you so much for staying with us at the SpringHill Suites in Round Rock! It was a pleasure to have you as our guest, and we look forward to seeing you on your next trip to the area. Thank you for the suggestion about the mirror. We always look forward to hearing constructive feedback about our hotel.... More

San Fran
Top Contributor
85 reviews 85 reviews
35 hotel reviews
115 helpful votes 115 helpful votes
1 of 5 stars Reviewed April 13, 2014 via mobile

I show up at 11:30 on a Sunday morning after a long trip. I just want to grab a shower, change and try to feel like a human being. I should also memtion that I am a Gold Marriott member, which takes a lot of stays to achieve. I have also been doing business travel for over 30 years. First,... More

Was this review helpful? Yes 3
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review

Dear trvlin_man, You indicated in your response that your guest check-in experience was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience... More

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Additional Information about SpringHill Suites Austin Round Rock

Address: 2960 Hoppe Trail, Round Rock, TX 78681
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock

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