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All 23 Round Rock hotels

Hilton Garden Inn Austin / Round Rock

3.0 of 5 Hotel   |   2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
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58%
Ranked #14 of 23 hotels in Round Rock
A recent review
5 of 5 stars Reviewed May 8, 2013
Matthew B Rockwall, United States
  • Reviews (135)
  • Photos (10)
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  • Room tips (11)
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135 people have reviewed this hotel

Traveler rating
    50
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    32
    22
    4
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35
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53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
There are newer reviews for Hilton Garden Inn Austin / Round Rock
See the most recent reviews
Rockwall, United States
1 review
5 of 5 stars Reviewed May 8, 2013

Very nice hotel for a very competitive price. Staff was friendly and initiated booking my room 2 floors above a visiting soccer team's rooms. I was pleased that the room had both wireless AND ethernet cable for internet access as my laptop is limited to the etheret cable.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for your comments and for choosing to stay with us. We know you have many choices in the area and hope that you will always think of us when you are coming to our city. Thanks again. We appreciate your business. More

Austin, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 3, 2013

This hotel has been a great place to stay while we search for our new home in nearby Georgetown. It has everything we need and we appreciate the proximity of so many great places to eat and drink! The staff is great and the rooms are above average.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for your nice comments about our hotel. We think we have the ideal location as well. The only problem is, I need to stay out of the restaurants. I will share your comments about our staff with the entire team. Thanks again and welcome to the area. I think you'll love living here. More

Las Vegas, United States
1 review
4 of 5 stars Reviewed May 2, 2013

Just had a three night stay here; great warm welcome, friendly reception staff, who were willing at any time to assist you. Room clean; requested a quiet room and it was perfect being the end room on the top floor. Only con was the Cook for breakfast - not friendly and not helpful. Otherwise, good stay and would return.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for taking the time to let us know about your stay. I will share them with our staff and trust that everyone will make you feel as welcome on your next stay as our reception staff did over your last one. Thank you for your comments. More

A TripAdvisor Member
3 of 5 stars Reviewed May 1, 2013

I don't feel like I had an exceptional experience for the price I paid. The room was clean, the bed was comfy, the breakfast was good. But if you're looking for pizazz - this isn't it. Plurged with The Mister, hoping for a luxurious stay, I mean, it is the Hilton, after-all.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for the comments about your stay. They will be discussed during our next staff meeting. We hope you will return soon, so we can try again to give you the exceptional stay you were hoping for. Please feel free to contact me at any time to discuss what we could have done better. Thanks again for writing. More

Frisco, United States
1 review
5 of 5 stars Reviewed April 30, 2013

I was very impressed with the staff at the Hilton Garden Inn. We were in town for a baseball tournament and they handled everything beautifully from start to finish. The staff was friendly and the allowed the kids to feel like they could enjoy themselves as long as they weren't too loud. Breakfast was served on time and replenished often.... More

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for taking the time to comment on your stay with us. We truly love welcoming the teams that come to Round Rock for sporting events of all kinds and hope you had a successful tournament. We like to think that we in our own way, back up our cities claim as "The Sports Capital of Texas" and hope you... More

Leavenworth, Kansas
Top Contributor
58 reviews 58 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 29, 2013

I have stayed at this hotel three times now and have always been pleased with the experience. The breakfast is wonderful and the rooms are very clean. I have to say though, the adjustable mattress has not worked in any of the three rooms. When in he area I would stay here again.

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for all of your stays at our hotel and the nice comments. We are very proud of our breakfast and happy to hear that you enjoy it. I am sorry you haven't had good experiences with our beds though and would love to discuss them in more detail with you over your next stay. Thanks again for taking... More

San Juan, United States
1 review
2 of 5 stars Reviewed April 26, 2013

Originally had requested to stay at a Hampton Inn & Suites but none were available for the time of my stay. I was offered Hilton Garden Inn, but it did not meet my expectations as a Hilton Honor Member. My requests went unanswered to my satisfaction.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I am very sorry to hear that we failed to meet your expectations on your request and would like to discuss it in further detail with you. If you have time please contact me at the hotel. More

Jackson, Tennessee
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2013

This was truly a great hotel. Staff, location, food was excellent. These people really feel at home.Breakfast was absolutely outstanding. Couldn't get any better, great service, great food and homey . I slept like a rock from the time my head hit the pillow until I awakened.

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you very much for taking the time to comment on your stay with us. Our team takes a lot of pride in the service we provide and love knowing you felt at home with us. I will share your comments with the team and we hope to have you as our guest again soon. Thanks again. More

Tulsa, Oklahoma, United States
1 review
5 of 5 stars Reviewed April 12, 2013

Breakfast, sure, but not your ordinary frozen foods. I had a poached egg - no eggs from a carton for me! It was PERFECT. What a great way to top off my stay. That bed was fantastic - and silent! It adjusted perfectly to my comfort - like a "sleep number" bed, only better. I can't remember ever sleeping so... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for your comments. We are very proud of our breakfast and are glad you enjoyed it. I will pass your comments along to our team and we hope to see you back on your next visit to our area. More

Chicago, Illinois, United States
Top Contributor
73 reviews 73 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 8, 2013

This is my third week here as a business traveller. I'd say you stay here and are at all pleased, you should have paid half that and booked a cheaper alternative right down the road. Very poor breakfast, hard to understand staff, generally dirty rooms, a scummy little pool, and... you have a better gym in your basement. Certainly one... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I am very sorry we failed to meet your expectations and for the mix up with your bag. We generally get excellent comments on both our breakfast and rooms. I will discuss your comments with our team and try in every way to prevent these type of comments in the future. We hope you will reconsider and give us another... More

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Additional Information about Hilton Garden Inn Austin / Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin / Round Rock 3*
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

10 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
Number of rooms
122

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