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Hilton Garden Inn Austin / Round Rock

3.0 of 5
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2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
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Ranked #17 of 24 Hotels in Round Rock
A recent review
4 of 5 stars Reviewed August 14, 2014
cowgirl509 Hutto, Texas
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203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Garden Inn Austin / Round Rock
See the most recent reviews
Hutto, Texas
Top Contributor
122 reviews 122 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 14, 2014

Very nice and full Inn. Close to interstate/service road. Very close to restaurants. Staff went out of their way to accommodate us at last moment in a very nice room. The INN was close to Salt Grass steakhouse and Chuy's Mexican. I have no problem with this HGI and would return. Juan was asst GM and very helpful on late... More 

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

We appreciate you taking the time to review our hotel. I agree, the nearby restaurants make it a great location. Please come back when you can. More 

Spring, Texas
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

in the process of some minor remodeling - fine though....nice beds and rooms. We've stayed at least 5 or 6 times and always have been clean and neat. Location is great for Round Rock. Near many restaurants - their breakfast is also very good....lots to do in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for the review. We think we have the best location in Round Rock and glad that you like the location as well. Please come back to see us the next time you're in the area. More 

Leavenworth, United States
1 review
5 of 5 stars Reviewed July 27, 2014

I have been to a lot of nice hotels, and this was one of the nicest I have stayed at - even with the construction going on! I stayed at a Hilton Garden Inn in Washington state where the staff was just plain rude, which kind of turned me off from the garden inns, but this location was EXCEPTIONAL!!! I... More 

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thans you for the review of our hotel and team. We like to think that we offer southern hospitality at it's finest. I will share your comments with our team. We all love hearing when a guest leaves happy. Thank you again. More 

1 review
5 of 5 stars Reviewed July 20, 2014

the staff went out of their way to make us feel welcome during our stay. The amenities were nice - big / clean room with a brand new lobby. The pool was great for our kids, too. The breakfast had a great variety of hot and cold items and was excellent.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for the review. We are very proud of the new lobby and the service we provide. Please come back to see us soon. More 

san antonio, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Staff is very helpful and friendly. Property is well kept and very clean. The lobby is under renovation but will definitely be comfortable and cozy when completed. The breakfast was in one of there meeting rooms but well worth the price. Can't wait to visit this property again with all the new changes. The GM, Mr. Marroquin and his staff... More 

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for the review. We are happy to say that the lobby renovation is complete and it looks great. Come on back and see it as soon as you can. Thanks again. More 

Kitchener, Canada
Top Contributor
86 reviews 86 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 14, 2014

I have stayed at this hotel for business 3-4 times per year for the past 5 years. The service is good and the room quality is what you would expect from a Garden Inn. Renovations for the lobby were almost complete at time of departure. Despite the renovations, the rooms were still very quiet. Except for the visual impact, there... More 

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you very much. Come back and see what we've done to the lobby. We think you'll like it. More 

Kitchener, Canada
Top Contributor
86 reviews 86 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 14, 2014

The hotel was starting to look a bit tired but renovations are now well underway. I have stayed 3-4 times per year for past 5 years. Always get good consistent service. The location is very good for my purposes. Within walking distance to Cracker Barrel, Chuuys, Saltgrass and Jack Allens Kitchen just to name a few decent places to eat.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you very much for your review. We look forward to you returning so we can show off our new lobby. I will share your comments with the team. They strive every day to provide the good service you deserve. More 

Simi Valley, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2014

For the price this place is Ok. It's going under some lobby renovations so some of the amenities were limited. It was clean and we were close to the people we wanted to be so it worked. The rooms do need some up dating (carpet). Not great but not bad.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for taking the time to review our hotel. The lobby renovation is now complete and the new lobby is completely opened up. The guestrooms will be renovated next. We hope you will come back the next time you are in our area and see what we have done. We have been getting excellent reviews on the new lobby. More 

Columbus, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 24, 2014

Had to change rooms 3 times upon check in. First room had someone else's luggage in it. Second room AC didn't work. Maintenance showed up right away but couldn't fix it so moved us to a 3rd room. Had problems getting on the internet but didn't want to say anything as already felt like we were calling the front desk... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

We are very sorry for the condidtion you found the property in during the renovation period and hope you will come back and give us another chance now that we are finished. We think you will like what we have done. More 

Hooper Bay, AK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 22, 2014 via mobile

If you're looking for a quiet place to sleep, look elsewhere! I can overlook the construction, and even the single (backdoor) entry. However, I could not overlook the fact that people hung out in and ran the halls until 12:30 on two of the three nights we stayed here. The second night there were 10 people right outside our door... More 

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I am very sorry for the noise you encountered from other guests in the hotel. We try to keep the noise level fromour groups down, but some people just aren's as considerate of others as they should be. Again, I apologize for this. More 

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