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All 23 Round Rock hotels

Hilton Garden Inn Austin / Round Rock

3.0 of 5 Hotel   |   2310 North IH35, Round Rock, TX 78681
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Ranked #13 of 23 hotels in Round Rock
A recent review
5 of 5 stars Reviewed April 17, 2014
Clark Y Fort Worth, United States
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145 people have reviewed this hotel

Traveler rating
    57
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    32
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    4
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41
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13
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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There are newer reviews for Hilton Garden Inn Austin / Round Rock
See the most recent reviews
Absecon, NJ
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 17, 2014

Room was small and rollaway bed request was never fulfilled due to fire code. No one ever contacted me to state that. The desk took up so much room and the modern office chair was too big, didn't fit under the desk and didn't match the decor. The beds were comfortable and the microwave/fridge was nice to have. Iron was... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I'm very sorry to hear about the issues with your credit card and will look into what happened today. We haven't encountered this issue before, but I will get to the bottom of it. Thanks for taking the time to leave your comments. More

Fort Worth, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2014

Room was clean and up-to-date. There were several restaurants within walking distance of the hotel in Round Rock. The front desk staff were very friendly and helpful. I left behind a jacket, so I had to turn around to retrieve it. The front desk clerk gave me a room key and trusted me to go back up to the room... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for your excellent review of our hotel. We do have one of the best locations in Round Rock. We hope to be able to welcome you back soon. More

Houston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 14, 2014

Overall experience really bad. Roaches, front desf staff unavailable, computers in work room not working. Key card deactivated before check out had to walk all around to front of hoteto enter. 200 characters is not enough for all I have to say....

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I am very disappointed your stay was less than you expected. We have never had an issue with pests, so we have directed our pest control company to come in and do an additional treatment throughout the property to make sure this doesn't occur again. We also always try to have additional people on the front desk so no one... More

Calgary, Canada
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 13, 2014

Service in restaurant very poor. Had breakfast 1st morning. Did not go back. Catered service for our meetings was excellent. Room noisy. Can hear the people upstairs walking around and groaning (weird). Front desk excellent service. Good location with lots of restaurant around. Nice TV (flat screen and HD) and furniture.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for taking the time to post a review. We usuall get good reviews on our breakfast service and the team will be disappointed to know that you were less than satisfied. Honest feedback from our guests always help us to improve. Thanks again. More

Hanover, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 9, 2014

Upon entering our room, we found a used drinking glass in the bathroom. We also discovered a used men's white dress shirt and green tie in the drawers under the TV. We had to chase down a waiter on Sunday morning to get our bill.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I am very disturbed to hear you found these items in your room and I will take it up with our housekeeping department immediately. I will also speak with our wait staff to ensure more prompt service in the future. Please accept my sincerest apologies and thank you for letting us know about the issues you experienced. More

Melissa, United States
1 review
3 of 5 stars Reviewed March 28, 2014

This hotel did not quite meet my expectations for a Hilton branded hotel. Overall, the hotel was clean, and the breakfast was great. However, it was probably the noisiest hotel room in which I have stayed. I could hear noises from the adjacent rooms, room above and hallway. I had to keep the air conditioner running to be able to... More

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I'm very sorry noise wan an issue during your stay with us. That's not usually the case. I do hope the staff and room were satisfactory and that you will give us another try when you return to the area. Thank you for the review. More

Hattiesburg, Mississippi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2014

My family stayed here with a wedding party. The personal and attentive service started at check in with John and continued throughout our 5 day stay. It is well located with easy access to rental cars and restaurants.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Great service is what we are trying to provide on a daily basis. Thanks for the pat on the back. I'm sure John will be excited to be mentioned in your review of our hotel. Came back to see us again soon. More

Round Rock, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Great business hotel -- incredibly helpful staff. And I love having an actual chef at breakfast. The only problem was the sign is hard to see from the Interstate -- so I called the hotel and the desk clerk enthusiastically guided me to the hotel and welcomed me upon arrival.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I appreciate your excellent review will share it with our team today. I'll also check the sign to make sure it is lit up propperly! Have a geat day and please hurry back. More

Austin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2014

The staff worked well with us as we had rooms for a tennis team and rooms for parents. Many hotels struggle to get this correct, but these guys made it happen and everything was smoothe. I have said what I need to say, but this survey won't take it unless it has 200 characters, so I hope this makes the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you so much for your review and I hope your team did well. We have certainly served our fair share of teams over the years with Round Rock being the "Sports Capital of Texas", and we enjoy them all. Your review also taught me something that I honestly did not know....that the reveiws had to be two hundred characters... More

Spring, TX
Contributor
20 reviews 20 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2014

This was an adequate hotel for a one night stay. Lobby was pretty, rooms were nice, beds were comfortable with lots of pillows. Breakfast wasn't free, about $10, and not much better than the free ones at the other hotels. There are a couple of good restaurants right by the property, Salt Grass Steakhouse being one of them, so didn't... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I appreciate your review and I'm glad your stay was enjoyable. Unfortunately, we cannot offer a free breakfast because of our brand standards, but I would love to hear what we could do to improve on what we do provide. Feel free to contact me directly if you would like to share your thoughts on breakfast. Thanks for your time... More

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Additional Information about Hilton Garden Inn Austin / Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin / Round Rock 3*
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

10 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Round Rock
Hotel Class
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
Number of rooms
122

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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