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All 23 Round Rock hotels

Hilton Garden Inn Austin / Round Rock

3.0 of 5 Hotel   |   2310 North IH35, Round Rock, TX 78681
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59%
Ranked #13 of 23 hotels in Round Rock
A recent review
3 of 5 stars Reviewed March 28, 2014
Bruce M Melissa, United States
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140 people have reviewed this hotel

Traveler rating
    53
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    32
    22
    4
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37
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
There are newer reviews for Hilton Garden Inn Austin / Round Rock
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Melissa, United States
1 review
3 of 5 stars Reviewed March 28, 2014

This hotel did not quite meet my expectations for a Hilton branded hotel. Overall, the hotel was clean, and the breakfast was great. However, it was probably the noisiest hotel room in which I have stayed. I could hear noises from the adjacent rooms, room above and hallway. I had to keep the air conditioner running to be able to... More

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I'm very sorry noise wan an issue during your stay with us. That's not usually the case. I do hope the staff and room were satisfactory and that you will give us another try when you return to the area. Thank you for the review. More

Hattiesburg, Mississippi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2014

My family stayed here with a wedding party. The personal and attentive service started at check in with John and continued throughout our 5 day stay. It is well located with easy access to rental cars and restaurants.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Great service is what we are trying to provide on a daily basis. Thanks for the pat on the back. I'm sure John will be excited to be mentioned in your review of our hotel. Came back to see us again soon. More

Round Rock, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Great business hotel -- incredibly helpful staff. And I love having an actual chef at breakfast. The only problem was the sign is hard to see from the Interstate -- so I called the hotel and the desk clerk enthusiastically guided me to the hotel and welcomed me upon arrival.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I appreciate your excellent review will share it with our team today. I'll also check the sign to make sure it is lit up propperly! Have a geat day and please hurry back. More

Austin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2014

The staff worked well with us as we had rooms for a tennis team and rooms for parents. Many hotels struggle to get this correct, but these guys made it happen and everything was smoothe. I have said what I need to say, but this survey won't take it unless it has 200 characters, so I hope this makes the... More

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you so much for your review and I hope your team did well. We have certainly served our fair share of teams over the years with Round Rock being the "Sports Capital of Texas", and we enjoy them all. Your review also taught me something that I honestly did not know....that the reveiws had to be two hundred characters... More

Spring, TX
Contributor
20 reviews 20 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2014

This was an adequate hotel for a one night stay. Lobby was pretty, rooms were nice, beds were comfortable with lots of pillows. Breakfast wasn't free, about $10, and not much better than the free ones at the other hotels. There are a couple of good restaurants right by the property, Salt Grass Steakhouse being one of them, so didn't... More

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I appreciate your review and I'm glad your stay was enjoyable. Unfortunately, we cannot offer a free breakfast because of our brand standards, but I would love to hear what we could do to improve on what we do provide. Feel free to contact me directly if you would like to share your thoughts on breakfast. Thanks for your time... More

Omaha, United States
1 review
3 of 5 stars Reviewed February 28, 2014

Service is top notch and the reason I would return. Rooms could use some updating. Bed linens should be refreshed. Hot breakfast was very good. Chef will make whatever you want. yadayadayada I have 200 characters by now I would think why is this not posting..

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for your review. I will share it with the team. I'm sure they will be very pleased with your review of them. Thanks again. More

Lancaster, United States
1 review
2 of 5 stars Reviewed February 27, 2014

Fortunately our time at hotel was minimal...literally to shower and sleep only due to our trip activities. If and when we return to this area, I will probably not use this hotel again...unless absolutely necessary.

Review collected in partnership with Hilton Garden Inn

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I very sorry to hear that we failed to impress you during your stay and would love to hear more about it if you would like to contact me directly. We would like it very much if you would give us another oppoortunity to try and impress you. More

Sherman, Texas
2 reviews
5 of 5 stars Reviewed February 23, 2014

This is the cleanest, quietest hotel I have stayed at in a long time. All employees were professional and very helpful. Breakfast was awesome! Detail is amazing, from the check in personalized waters to checkout by an employee who walked into work about 6:50 and stopped at the front desk to help me checkout. I don't know if I could... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you so much for your review. This is the kind of review we all strive for. Please come back to see us soon. More

Boston, United States
1 review
2 of 5 stars Reviewed February 10, 2014

- My room was on the second floor. Upon exiting the elevator, the lobby area in front of the elevator smelled of excrement for the first three days I was there. Admittedly, the last day I was there, the source of the smell had either been dealt with or hidden by air freshener. - I rarely had any warm/hot water... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

Thanks for your comments. I'm happy to inform you that we have started updating the hotel and will be doing even more in the coming months. Our team will be pleased that they did their part during your stay and I will share your comments with them. I hope you will return to see some of the updates we are... More

Atlanta, Georgia
Top Contributor
287 reviews 287 reviews
87 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed January 28, 2014

Not the nicest Hilton Garden Inn that I've stayed in but the location is great with several good places to eat and easy access to I-35. Friendly staff. Rooms could use some updating for sure. Really noisy AC unit in my room so turn yours on before you unpack, maybe they'll move you if it's not quiet.

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review

I appreciate your review. I'm sorry about the noisy a/c. The good news is that we have been replacing them with new units and will continue to do so. Thanks for staying with us and we do hope you'll return to fiind a much quieter room. More

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Additional Information about Hilton Garden Inn Austin / Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin / Round Rock 3*
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

10 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
Number of rooms
122

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