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Hilton Garden Inn Austin / Round Rock

3.0 of 5
2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
Ranked #17 of 23 hotels in Round Rock
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53 reviews from our community

    Trip type
Traveler rating
    19
    12
    14
    6
    2
Date Rating
Richardson, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 1, 2013

We recently stayed at this hotel as part of a 3 day trip to the Texas Hill Country and Austin. We reached the hotel late at night, and were warmly welcomed by the front desk staff. That was a nice first impression! We were offered milk for the babies in addition to water bottles, as well. The rooms were a... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
May 9, 2013

We are very proud of our team and it's great to hear how you were welcomed to the hotel. We want all of our guests to feel the same way when they leave us and expect that they should. I will share these wonderful comments with everyone here at the hotel. Thanks so much for taking the time to share... More

Waco, Texas, United States
1 review
5 of 5 stars Reviewed March 7, 2013

Check in was with a smile . I was tired and they put a smile on my face . I asked for some water and she brought me 2 .Room was clean and fresh and adjustable bed was great . Breakfast as $9.99 but was worth every penny . Parking lot well lite and my Corvette was safe . I... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 8, 2013

Thank you so much for taking the time to comment on your stay. I will share this with our team. We are very proud of our breakfast. I hope you tried our chef's homemade salsa. I have seen guests eat it like soup. LOL We look forward to your return. Have a great day and thanks again for your comments. More

Richardson, Texas, United States
2 reviews
2 of 5 stars Reviewed March 4, 2013

The floor tile in the bathroom was broken/loose; the bathroom sink's drain cap would not stay in place (screws stripped, the lever to raise and lower did not operate properly); the bed was too soft (we both woke up with backaches); the heater was musty-smelling and very VERY noisy when it kicked on and off (ultimately we just turned it... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
May 9, 2013

Thank you for the comments regarding your stay with us. I have met with our team on a couple of occasions since first reading your review and we have made changes and corrected many of the issues you pointed out. We hope you will try us again if back in our area. Thanks again for your comments. More

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Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 21, 2013

The bed did not work properly on one side...but it was too late and we were too tired to complain - so we put up with it. However, my wife accidentally left some clothes in the closet and didn't notice it until after we got home. When she called the hotel they said they had the clothes and would ship... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013

I am sorry to hear about your problem with the bed in your room. We normally get good reviews on our beds, so I will have the maintenance staff check the one in the room you were in immediately. I will also be in touch with you to discuss the rest of your experience at our hotel. Our team prides... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2013

Positives: bed was comfortable, room was small but clean, convenient location. Cons: breakfast was 10 dollars, the floors in the room were uneven and the one request we had was denied. The front desk was disinterested and un empathetic. They did have complimentary parking and cooked but the cookies were hard as rocks. 3 stars because it was adequate but... More

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HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013

I am happy to hear that you enjoyed our beds and that our location was convenient for you. They are Garden Sleep System beds and we are very proud of them. Thank you for taking the time to comment on your stay. I will share with our team. More

Dallas, TX
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 11, 2013

This is a Hilton Garden Inn -- not a Hilton (meaning it is their "mid-priced" brand, which is steps above their "budget friendly" Hampton Inn brand but steps below their "full service" Hilton brand). With that in mind, there was absolutely nothing wrong with our room or the hotel. It was clean, well maintained, and quiet. The staff was friendly... More

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
May 9, 2013

Thank you for your kind remarks about our hotel. Our team prides itself in providing friendly and efficient service. We hope you will stay with us again soon. More

Coppell, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

The Hilton in Round Rock is a great hotel. Rooms were very clean, hotel staff was great. Outstanding breakfast. Very easy to get off and on to I-35. Some outstanding restrauants within easy walking distance.

Was this review helpful? Yes
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013

Thank you. We are glad you enjoyed your stay and look forward to having you as our guest again if you return to the area. More

Las Vegas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 31, 2012

Stayed at this hotel for a two day meeting. Juan Marroquin, the assistant manager, arranged the meeting room and hotel stay. He was efficient, friendly, helpful and personally took care of all the details to make sure everything went well. His supportive staff also did a splendid job. Maria and Melanie at the front desk and Maria in food service... More

Was this review helpful? Yes 2
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013

Thank you for your comments. They will be shared with the team. We hope you return soon. More

Dallas, Texas, United States
1 review
3 of 5 stars Reviewed October 15, 2012

It was nothing special, like I'd expect from a Hilton. It was (like I said) adequate. Things that were less than good: the ac units were loud on and off. I solved this by turning the fan to the "on" position, so it stayed on all night. The outside noise is a bit much. I believe the wdws are poor... More

Was this review helpful? Yes
HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
October 18, 2012

I’m so sorry you experienced noise with your air conditioning unit during your stay. Our maintenance staff works diligently to keep them in excellent condition and we are sorry to hear you didn’t experience that. We have also had the hot tub serviced. Thank you for comments. We try our best to use them to improve both our service and... More

Woodbury,CT
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 3, 2012

I wasn't expecting a super experience for a Hilton Garden Inn, but this one really disappoints. The lobby was very nice, but everything went downhill from there. Ugly hallway carpeting, very worn and dingy room carpet, noticeably cracked and marked ceiling in the room, bathtub drain that left me standing in 6 inches of water, and a fluorescent bulb that... More

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See 4 more reviews by Teevskis for Round Rock
HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
October 9, 2012

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will use your comments as an example while we continually work to improve our guest experience. We hope you will consider staying with us in the... More

 
 
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Additional Information about Hilton Garden Inn Austin / Round Rock

Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Garden Inn Austin
Hilton Round Rock
Round Rock Hilton
Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 23 hotels in Round Rock
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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