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Hilton Garden Inn Austin / Round Rock

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2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
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Hilton Garden Inn Austin / Round Rock
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230 Reviews from our TripAdvisor Community

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Traveler rating
    86
    55
    49
    30
    10
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61
44
15
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Sedalia, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently spent 6 nights at the hotel. It was a little loud in the hallways but the room was nice. The bed was comfortable. The pool area was nice but the first 3 nights we were there the hot tub didn't work. The last three days it did work, most of the time. The hotel is in a very... More 

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Atlanta, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I was to stay 4 nights at this hotel on a recent business trip, but I moved out after 2. The staff are great but the rooms need renovation - Mattress is well past "its use by date",the AC unit will keep you awake all night.

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Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment with your recent experience that you had at our hotel. We appreciate all feedback and we will use it to improve the guest experience. I will pass these concerns on to the respective department managers and follow up with them to ensure they are corrected. We hope you will... More 

Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Wonderful desk staff. Very helpful. Lobby and site is beautiful as all Hilton Garden Inns. The room furniture was just OK. Couch was a bit aged and you sank beneath the frame when you sat in it. Bed was too soft. Breakfast service was awful. Two wait staff were totally unhelpful and awkward when approached. No decent service. I do... More 

Review collected in partnership with Hilton Garden Inn

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Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

Glenn Heights, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We plan to book this Garden Inn again for our Austin trip as the hotel is in a great location and offers better rates than the two other hotels in the area. The hotel does need some work; however, the honest, friendly staff made up for anything the hotel lacked and accommodated every request we made during our visit. The... More 

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. If I can be of any assistance on a future trip please contact me directly. More 

Bronx, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at the Hilton Garden Inn was just for one night. I was there due to a wedding near by so I really didn't get to enjoy the it as much. It was very cozy, clean and inviting. The front desk employees were very hospitable and made sure we had everything we needed. I definitely recommend it to anyone... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. Please contact me directly if I can be of service to you in the future. More 

san antonio, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Attended World Series baseball tournament which was located 5 miles from the ballpark. Great location, friendly staff and the cleanliness of the property was remarkable. The entire staff were friendly and very helpful. A special THANKS to Wes and Maria for there hospitality.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. Please contact me directly if I can be of service to you in the future. More 

San Antonio, Texas
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is really quiet and i never heard any hallway noise or adjacent room noise. one major problem was the A/C unit itself. Every time it came on it woke my partner. They also didn't have a fan in the bathroom so it steamed over after every shower. They also had burnt out bulbs above the sink that they... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for choosing our hotel during your travels we appreciate your business. We look forward to all feedback both good and bad as it helps us improve the guest experience for the future. I apologize for the lack of detail in this matter I will discuss it with my team and work on the improving the issue. We hope... More 

Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here over the Fourth of July weekend. The hotel is an older one that is due for an update. The staff was adequate, not particularly friendly. The mattress was the almost worst I have slept on ever. It should have been thrown away ages ago. I would strongly advise against this hotel.

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue. We appreciate all feedback and I apologize for the lack of detail in this matter. We will address the issues you experienced and continue to monitor our progress to get us to a level of service excellence... More 

Virginia Beach, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was muggy and smelled of disinfectant, carpet was damp. Beds were so-so. Keurig coffee pots are nice. Rate was reasonable as long as you don't pay for breakfast there. asdfikjoiioiyuguhafjklhe8ye;kjhafiuye

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

As previously communicated on the Hilton Survey you left, we want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we... More 

Colorado
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay in Hilton properties a lot and this one is consistent with what I expect. Maria on the phone was really nice and told me to be careful when I told her I'd be late due to heavy rain on the highway. The gal at check in (tall, like me) was very nice and efficient. The room was very... More 

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of... More 

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22 photos of this hotel

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