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Hilton Garden Inn Austin / Round Rock

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2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
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Hilton Garden Inn Austin / Round Rock
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California, USA
Top Contributor
63 reviews 63 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked this place when I walked in It is an excellent representation of the Garden Inn brand The front desk is welcoming and the free cookies are tasty Best fresh made omelette I've had in weeks :-) The room was clean and comfortable, nice pillows, and dark enough - the room is not lit up with tiny glowing lights... More 

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. I am very glad you liked the eggs in the morning hopefully you were able... More 

Dallas, Texas
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This seems to be an older HGI. I stayed on the second floor in room 226. The room smelled musty and also like it used to be smoking room years ago. The AC Unit was run by a thermostat and even though I would set it to 66 degrees it never got any cooler than 70 and the AC Unit... More 

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for choosing our hotel during your travels we appreciate your business. We look forward to all feedback both good and bad as it helps us improve the guest experience for the future. I apologize for the lack of detail in this matter I will discuss it with my team and work on the improving the issue. We hope... More 

fort worth, United States
1 review
3 of 5 stars Reviewed 1 week ago

They try to be accommodating but the building shows wear and tear including the rooms, if you aren't a detailed oriented person you would find this hotel fine, but if you look for things to work properly and not show wear and tear you wouldn't be fully satisfied here. For a family of four the room gets cramped.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue. We appreciate all feedback and I apologize for the lack of detail in this matter. We will address the issues you experienced and continue to monitor our progress to get us to a level of service excellence... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stay here when we play Select Baseball Tournaments in the Round Rock area. Location to fields, restaurants and interstate make it ideal. Top it off with great service and value, we know where we will stay next trip.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

We are so glad that you chose to stay with us during your trip and for taking the time to share your experience with the traveling public. We are happy to hear that we met your needs during your stay and we hope you have another opportunity to book with us again in the future. If I can be of... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I've enjoyed staying at this clean well managed hotel twice. I went back the second time because of a good experience the first time. For me the breakfast is a little pricey, but the quality is excellent. The internet service is frustrating to say the least so makes online working difficult. The restaurants in the immediate area are excellent!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Round Rock, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Overall Staff is very friendly, responsive and the restaurant folks keep the coffee coming to your table. The room is cleaned early sometimes earlier knocks 8 am knocks were experienced. They seriously need to replace the carpets on 3rd floor (stinks,but you get used after awhile). The toilets need a serious upgrade. They work but it is really sub standard.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to both positive and negative remarks. I will discuss all the comments with my team so we can improve the negative and continue with the positive. Please contact me directly if I can be of any further assistance. More 

Albuquerque, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Room rate increased 50% on Saturday and Sunday, while the X-Games were in town. This location does not offer the complimentary breakfast. The breakfast @ $9.95 per person was not good. Burned pancakes, cold coffee, overly ripe fruit. Won't stay there again. They also did not service our room one day, and when we spoke to front desk, it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More 

Alpine, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very much enjoyed this hotel. Very nice facilities, extremely courteous staff, very good prices. They don't offer free breakfast here, but not a big deal. Very good service, just had to pay ~$10. This hotel had rooms available when no one else in town did, which kind of scared me. But SO glad we got to stay here. Very nice!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Houston, United States
1 review
5 of 5 stars Reviewed May 26, 2015

I traveled to Round Rock on a very short notice due to a family emergency; I walked in the Hotel without a reservation and I did not known what the length of stay would be. The staff was very helpful, flexible and patient with my many of changes to the reservation. Thanks for having my back Hilton Staff!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area. More 

Euless, United States
1 review
5 of 5 stars Reviewed May 25, 2015

The staff was very helpful an accommodating. Not the easiest location to get in and out of due to it being on a service road not directly next to a light, so heading to North 35 you have to drive through the hotel lot. Not extremely a pain but not the easiest location to get in and out of. The... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Abbi B, Owner at Hilton Garden Inn Austin / Round Rock, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. Please contact me directly if I can be of service to you in the future. More 

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