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All 23 Round Rock hotels

Homewood Suites by Hilton Austin / Round Rock

3.0 of 5 Hotel   |   2201 South Mays St, Round Rock, TX 78664
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Ranked #1 of 23 Hotels in Round Rock
Certificate of Excellence 2014
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A recent review
5 of 5 stars Reviewed August 11, 2014
danbon102 Phoenix, Arizona
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280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Homewood Suites by Hilton Austin / Round Rock
See the most recent reviews
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

Overall, this hotel was way better than we expected for a reasonable price! The help was very friendly and helpful. We arrived very late and tired from our trip, but Neisha greeted us, offered us cold, bottled water, and got us checked in very quickly. This means a lot when you are travel weary! The lobby and grounds were very... More

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Danbon102, Thank you for taking the time to give us a wonderful review! I know as a business traveler your time is very precious and I know Neisha will be thrilled when I share your wonderful comment with her! If you ever visit us again feel free to try our complimentary evening dinner with beer and wine available Monday... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

The AC in my house broke and I was looking for a place close by to spend the night that was also pet friendly. There was an additional $45 charge(for my small dog). Free wifi, large rooms, comfortable beds, complete breakfast (not just donuts & coffee) Jasmin is a super receptionist. Had me checked in very quickly. Had her save... More

Was this review helpful? Yes 1
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you Kathlyn k for an amazing review! I'm glad we were able to assist you and your family in your time of need. Jasmine is our amazing front desk superstar and I'm sure she will be thrilled when we share your wonderful comment with her! Our full hot breakfast is available every day of the week and if your... More

Dallas, Texas
Top Contributor
50 reviews 50 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 7, 2014

This hotel has great rooms and very good food. The staff is very nice and provide excellent service and polite, friendly settings. The pool is a bit small but is saltwater so it feels much cleaner. The location is perfect for local company access like Dell but also close by to the Hawaiin Falls location in Pflugerville, which is why... More

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Sctexas, I want to thank you for giving us an opportunity to be your hotel of choice for your family vacation. The whole team really appreciates it when a guests goes out of their way to let us know how we are doing. Since we are Homewood Suites our logo is a duck and we always have a "Number... More

North Richland Hills, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014

We chose Homewood Suites because of the Tripadvisor reviews. I am so glad we did! The staff was fabulous, the manager-in-training, Alex went above and beyond in making my grandchildren happy. Even when my grandson put his imaginary prisoners in the bathroom and locked the door so they wouldn't escape, it didn't faze them. Will was there in mere minutes... More

Was this review helpful? Yes 2
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Nanatothree2014, Our entire staff is thrilled that you took the time to give us an amazing review! Alex our new MIT is phenomenal and I'm glad that she along with Will made your stay memorable! We definitely aim to have our guest make long lasting memories when they travel and hopefully you will look back upon Homewood Suites when... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

After overpaying on a previous stop, this was the jewel of my road trip. This is a prime example of how a hotel should be and how it should be run. For me, this was an excellent value and was convenient to where I was going. The staff was so pleasant and eager to serve, in fact they are shipping... More

Was this review helpful? Yes 1
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Bigx2papa, I wanted to say thank you for taking the time to give us an amazing review! Our staff greatly appreciates knowing that we went above and beyond to make sure that your stay was memorable. Here at Homewood Suites we strive to provide the best hospitality experience for our guests and I'm glad we exceeded your expectations. I... More

Roundrock Texas, United States
1 review
4 of 5 stars Reviewed July 21, 2014

Wonderful employees, clean rooms, spacious, great location . Lighting in rooms is poor-very dim and no good desk lamp. Had 4 different times when key did not work and had to call the front desk. Employees responded immediately but never heard from Manager. Also had lukewarm water the first morning in shower. Problem fixed that day. Still never heard from... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Hello Jamie F, I want to sincerely apologize for the inconvenience you had with luke warm water during your stay. We did have our chief engineer fix the problem so rest assured this will not be an issue on your next visit. We also had out I will be following up with you again just to be sure your hhonors... More

Orange County, CA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

The lobby is small but beautiful . Our room was on the first floor. The ceilings were really high, making the compact but efficient room look nice and big. It was nicely decorated, everything looked new. The stocked kitchen was great, even had a dishwasher! There was a DVD player, we drove down the street to the 7 eleven with... More

Was this review helpful? Yes 1
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Hello Travelnfood, Thank you so much for your review! I am ecstatic that you took advantage of all the amenities that our property has to offer! I see that you drove down to a redbox for a dvd, but just letting you know for future reservations that we have complimentary dvd's for rent in our suite shop.Hope to see you... More

Austin, United States
1 review
5 of 5 stars Reviewed July 14, 2014

From the first call I made to the hotel for reservations, to the check-in, meals, service, hotel staff, accommodations...every part of this hotel was amazing! Our daughter was coming for a visit from the Air Force, so we wanted to do something special. However, we didn't have time to go on a trip - this hotel is only 5 miles... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Stacy D, We greatly appreciate you taking the time to give us an amazing trip advisor review! We definitely want to make sure we meet and exceed our guests expectations and I'm glad we did that with you. Hospitality and Service is definitely at the top of our Homweood Suites priority list. We hope to have you visit us... More

Dallas, United States
1 review
4 of 5 stars Reviewed July 13, 2014

I thought the hotel was really clean and nice. The staff was awesome and friendly. The food was good and ready early in the morning so I could eat and get out by 5:30a. On the last day the whole hotel had a water heater issue. No hot water or water pressure in the shower. The hotel was apologetic and... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Deborah B, I'm glad you enjoyed your overall stay at our property and I want to sincerely apologize again on the hot water issue on your last day. We definitely got the problem fixed so rest assured you will not be seeing this issue again for future stays. We look forward to having you back and please feel free... More

Houston, Tx
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

This hotel was wonderful! From the spacey room to the little kitchen to the two televisions, everything was so awesome. The beds were comfortable and the complimentary breakfast was nice (Annette did a great job). Terri (?) made sure we were okay and comfortable. I would definitely come back again!

Was this review helpful? Yes
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Diamoniboz, Thank you for taking the time to write a wonderful review about your stay with us! We are glad our amenities met and exceeded your expectations, it all comes down to our motto of being "Number 1 Duck!". Annette and Terrin are both amazing team members of ours and ill be sure to pass along the wonderful compliment.... More

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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 South Mays St, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Number of rooms: 115
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