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Homewood Suites by Hilton Austin / Round Rock

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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2201 South Mays St, Round Rock, TX 78664
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Homewood Suites by Hilton Austin / Round Rock
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Ranked #2 of 24 Hotels in Round Rock
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed April 1, 2014
Sarah A B saint paul, United States
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354 reviews from our community

Traveler rating
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    5
    5
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125
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Homewood Suites by Hilton Austin / Round Rock
See the most recent reviews
saint paul, United States
1 review
5 of 5 stars Reviewed April 1, 2014

This was my first stay at Homewood Suites and I loved it so much I signed up for the rewards program. The breakfast was amazing, the staff was amazing, the accommodations were double amazing. Thanks for a great stay!!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Sarah, It was our pleasure to have you stay with us and we appreciate you taking the time to write a positive review. I rest assured that you have found a home away from home the next time you have hotel needs in the Austin/Round Rock area. Until we see you again I hope you have safe travels. Best, John... More 

Coppell, Texas
1 review
5 of 5 stars Reviewed March 26, 2014

I have stayed at this hotel on several occasions. Some great and some not so great. This is the deal, My daughters, and I checked out this hotel approx. 2 years ago when she was an entering freshman at UT. We needed a hotel during the summer for a specific workshop being held on campus. Well the DUCK , as... More 

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you d s for taking the time to respond to our survey. We greatly appreciate the feedback and constructive observations, it helps us continue to improve and hopefully exceed your expectations. We always appreciate repeat guests and hope you stay with us during your next visit to Austin/Round Rock. Carlos Nunez Guest Service Agent homewoodroundrock@gmail.com More 

Barrie, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 20, 2014

We booked this hotel through priceline and didn't know much about it. It was during SXSW so we were not going to be fussy as getting a place was hard to find. This place was OUTSTANDING!! Super clean, modern, friendly staff, great food (dinner with wine and beer was included Mon - Thur!!) Awesome breakfasts daily. You could make your... More 

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Sunnytimes4me, Thank you so much for the wonderful review! Reviews like this keep the entire staff and myself excited to deliver 100% guest satisfaction every time. I welcome you back the next time you have hotel needs in Round Rock. Sincerely, John Melstrom jmelstrom@vistahost.net More 

Houston, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2014

Great stay in Round Rock. Not close to Austin but the area has plenty of amenities to keep you happy. After fighting the crowds in Austin during SXSW, the quite but way out of the way location turned onto a positive. Staff and facilities were top notch. Breakfast was very good and the area was super clean. Lots of free... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Mario G, Thank you for staying with us during the SXSW craziness and I hope you made some lasting memories in downtown Austin. I’m happy to hear that you looked to us as an oasis after a long day of fighting the south by southwest crowds. Please come back again to enjoy our hospitality. Best, John Melstrom jmelstrom@vistahost.net More 

Boerne, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2014

Excellent spacious accommodations in Round Rock, conveniently located a few blocks away from the maddening rush of IH-35 & just minutes from Austin. Suite style living with separate bedroom, living area & kitchenette. Not glamorous, but comfy & includes a far better than average breakfast buffet.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Texasrancher4, Thank you for the great review and I must say you understand exactly what we are aiming for, a comfortable home while you are away from home. I’m happy you enjoyed our breakfast because Annette, Estella, and Denise are our amazing breakfast ladies. They make sure everyone has a great start to their day with a delicious breakfast and... More 

Bay Area, CA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2014

Great staff -- except for the General Manager, Katy Goldin. If she says she'll do anything, get it in writing. Does not do what she says she's going to do. Read the fine print when making a reservation at this location. I'm a big Homewood Suites fan, first location I had an issue with. The room was decent (added panorama... More 

Was this review helpful? Yes 1
Katy G, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Dear Ms. White, I genuinely regret your negative experience with our hotel and how you were affected by our long standing and carefully publicized policy. We make every effort to ensure each guest enjoys their time with us and so I am sorry that this was not the case for you. Please know that I do everything regarding the hotel... More 

Waxahachie, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

The hotel is kid friendly and is very reasonable for all that comes with it. It's a great place to get away for some quiet time and perfectly located near a number of food and shopping venues. I have stay here on several occasions and have never been dissatisfied with the service. The hotel is kid friendly and is very... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Monsherra, Thank you so much for taking the time to review our hotel. We are very fortunate to have an outstanding location, however, what sets us apart from the average hotel is our staff. I’m so proud of everyone that works here because they know how to celebrate every guest through genuine kindness, superior hospitality, and inspired passion. Regards, John... More 

Metairie, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

We enjoyed our stay here. The room was perfect and the staff was very friendly. We will definitely stay here again the next time I am in the Round Rock area. There was a nice selection of restaurants in the area as well.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Daniel J. I’m so happy to hear you enjoyed your time as our guest. I agree that we have a great location because we are far enough away from any major traffic so we don’t hear the noise but we’re close to all the amazing restaurants that Round Rock has to offer. Being an all suite property with kitchens in... More 

Round Rock, United States
1 review
5 of 5 stars Reviewed February 23, 2014

We travel A LOT! For business and pleasure. Solo and with one or more kids. Homewood Suites is the perfect layout and has the perfect recipe for what everyone needs when away from home. Stayed here with daughter's volleyball team. Super job! Was nice to relax at in room or in lobby. So comfortable and inviting. Wish we were lucky... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you so much for taking the time to review our hotel. I am pleased to hear you enjoyed your time as our guest. Please keep us in mind the next time you need to stay in the Austin/Round Rock area, as we will surely give you our one-of-a-kind service. Sincerely, John Melstrom jmelstrom@vistahost.net More 

Orland Park, Illinois
1 review
5 of 5 stars Reviewed February 20, 2014

We were in Round Rock to help our daughter recovering from Brain surgery. I happened to tell Katy (General Manager) that it was our 58th wedding anniversary. We weren't able to go out to celebrate, so they surprised us with champagne, flowers, and delicious chocolate strawberries. How thoughtful! Our stays at this hotel have always been wonderful, but this was... More 

Was this review helpful? Yes
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Ms. Millie O, Congratulations again on your wedding anniversary. Everyone here at the Homewood Suites is keeping your daughter in our thoughts and prayers; we hope she makes a speedy recovery. Thank you so much for staying with us and we hope to be your home whenever you are in the Round Rock area. John Melstrom Guest Service Manager jmelstrom@vistahost.net More 

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