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Sleep Inn & Suites Round Rock

Certificate of Excellence
2.0 of 5
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1980 South IH 35, Round Rock, TX 78681
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Choice Privileges Points
Sleep Inn & Suites Round Rock
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Ranked #3 of 24 Hotels in Round Rock
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
hikingsierra Medford, Oregon
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128 reviews from our community

Traveler rating
    105
    14
    3
    3
    3
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54
15
17
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Medford, Oregon
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

we just stayed here for three nights. We are diamond members with the choice hotels group you wards program. In this particular case it did not get us a room upgrade, but I did use my points to book and pay for these nights. I was able to book the best room (A king suite) at a reasonable point rate.... More 

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Rockwall TX
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was ok, it is fairly new and the staff is great. It was not very quiet we heard others watching tv and in the halls all night, the bed wasn't very comfortable but they had amazing channel selections on the tv. The breakfast was full with eggs, meat, fruit, cereals, juice and what surprised us if from 3-7... More 

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RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

We are glad you enjoyed our complimentary full hot breakfast and evening manager reception! I would like to apologize about the noise issues during your stay with us. We are very close to Austin, and like any major city the traffic during rush hour can be a headache to say the least. Our front desk would also be happy to... More 

Senior Contributor
37 reviews 37 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Firstly, let me state that I am a Choice Privileges Diamond Member and have been to several other hotels where they don't give any sort of recognition for the highest tier of their loyalty program, but here we were greeted with "welcome goodie bags", which were lifesavers! The front desk staff were so accommodating! We were able to get an... More 

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RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you so much for your review as a Diamond Member. We love hearing that you were warmly greeted as a valued Diamond Member! We are always happy to accommodate early arrivals if we have the rooms available! We are glad you enjoyed the rooms with the choice of pillows, microwave and refrigerator and walk-in showers! Please come see us... More 

San Francisco, California
Top Contributor
95 reviews 95 reviews
53 hotel reviews
140 helpful votes 140 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Nothing can be done about windows that don't open at all, so if you like fresh air, this is not the right place for you. The lack of a breeze was worsened by the musty smell that occurred every time I turned on the loudish HVAC wall unit after I returned to the room. And then there was the nasal... More 

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RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you for your review. I would like to personally apologize about the condition of your room. I have already spoken with our executive housekeeper and we have taken care of the issues that you described. I also would like to apologize about the noise you described during your stay with us. If you do come back to the area,... More 

Great Falls, Montana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

For the price, I was stunned that this was probably the NICEST place I have ever stayed. The room was immaculate, all I could have needed for the perfect hotel room. Clean, quality, great hotel staff, quiet...really quiet. Just top of the line.I would definitely stay there again, and HIGHLY recommend it to others!

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you so much for your kind review! It sounds like you had a wonderful stay with us! We are so honored that you would recommend us to others! That is the best compliment you could give us!! David Burton General Manager Sleep Inn and Suites More 

Las Vegas, Nevada
Top Contributor
105 reviews 105 reviews
9 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 8, 2015

This is a really nice hotel - clean rooms and bathrooms, nice colors in the room, good breakfast. Staff was very nice - Jessica was wonderful! Would definitely stay here again - good location - right off the highway but not noisey at all.

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you so much for you kind review! We are glad you enjoyed the hotel, the decor and the full hot breakfast! I will be sure to share your comments with Jessica! Please come see us again soon! David Burton General Manager Sleep Inn and Suites Round Rock, TX More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

Every bit of our stay at this location was amazing! The property and rooms are clean and updated. The room was spacious and the beds were SUPER comfortable. The pillows were large and fluffy and it was easy to regulate the room temperature. The bathroom was immaculate and very big. The room had a 4 Cup coffee maker, microwave and... More 

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

We are so glad you enjoyed your stay with us! We are honored to be the "best hotel you have stayed at for the price!" We are glad that you enjoyed all the "little things" that we do to make your stay memorable such as the gift bags for Choice Privileges members, afternoon cookies, fast free wifi, and of course... More 

Coriano, Italy
Top Contributor
52 reviews 52 reviews
51 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed April 4, 2015

I have booked this hotel for a weekend in Austin with a friend of mine. All of the hotels were fully booked in Austin, so we have decided to stay in Round Rock, and given the good reviews of this hotel, we have booked (thru booking.com) 2 rooms and prepaid them. It was a big mistake! When arrived at the... More 

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

We are so sorry to have disappointed you on your much anticipated visit to our hotel. We are investigating what happened the night of your stay and what caused us to not have one of your rooms available for you. Rest assured, we all take this very seriously and want to make sure this doesn't happen again in the future.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

I chose this hotel based on TripAdvisor reviews. The hotel was about what I expected based on the reviews: clean, well-maintained, and a good value for the money. What I didn't expect was the way that the staff went above and beyond to be welcoming and accommodating. Both Yolanda and Elizabeth were very helpful in dealing with a distressing situation... More 

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you for your kind words about our hotel! I am so glad that Elizabeth and Rolanda were able to help you in your time of need. I will be sure to pass your comments along to both of them! We are glad you enjoyed your stay with us! Please come see us again soon! David Burton General Manager Sleep... More 

Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 26, 2015

This was my first time at a Sleep Inn. This one must be new fairly new. It was great! The cable TV had lots of cable perks like free On Demand for almost all channels, including HBO. There was no bathtub - a very nice shower instead. That didn't bother me, but if you want a bathtub, you might want... More 

Was this review helpful? Yes 1
RRSIGM, General Manager at Sleep Inn & Suites Round Rock, responded to this review

Thank you for your kind comments about our hotel! We actually just celebrated our 5th Anniversary! We all take pride in keeping our hotel in tip-top shape each and every day! We are also glad you enjoyed our on-demand television service! We hope you will come see us again next time you are in Round Rock! David Burton General Manager... More 

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