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Extended Stay America - Austin - Round Rock - North

2.5 of 5 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
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Extended Stay America - Austin - Round Rock - North
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Extended Stay America - Austin - Round Rock - North
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65 reviews from our community

Traveler rating
    5
    5
    7
    13
    35
See reviews for
12
8
15
12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Round Rock - North
See the most recent reviews
Texas
1 review
1 of 5 stars Reviewed February 25, 2013

I stayed at this location with my 13 year old daughter for a sporting event she was participating in. It concerned me for our safety staying at this hotel. There were people standing out front of the entrance visably drinking alcohol, there were others loitering in the small front lobby area. It is evident this hotel is used a residence... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. It is... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2013

Walls are thin... Person in next room snored all night, people above us went at it in the morning. Our non-smoking room was filled with smoke from a nearby smoker and the staff said they couldnt do anything about it. The breakfast was a joke. The morning train was a good alarm clock.

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Round Rock, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

The rooms are very comfortable and cozy.The staff are great.When i need fresh supplies for my room ( towels,toilet paper,sheets ) .They are always great about making sure i recieve everything i need to make my stay pleasant.Glen the maintenance man is always prompted if i have any issues in my room.Alicia at the front desk is always helpful and... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

Round Rock, Texas
1 review
4 of 5 stars Reviewed January 21, 2013

The facilities are adequate and the staff are very helpful and friendly. The maintenance man named Glenn has been very helpful and effecient and should be commended. The only problem with this location is that there is no restaurants close enough to walk to but otherwise a nice location. Oh, it is a little too close to the train tracks... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Burnet, Texas
1 review
1 of 5 stars Reviewed January 20, 2013

You can rename this as "ghetto style". Wrong type room Amexp travel had vague info about room type. Beer cans smashed outside on ground near entrance and cookies smashed on dirty lobby floor. Hotel elevator scrippling on picture on wall. Had terrible smoky stanch. After trying to resolve the mixup of having a smoking room, handicap only had one double... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Round Rock, Texas
1 review
1 of 5 stars Reviewed January 18, 2013

i have lived here 7mths i started noticing money was being extra charged to my account they whre charging my car without permission killed me with over draft fees then get mad when you can not pay on time employees are stealing out of cash register i even saw an employee doing a drug transaction in the parking lot they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

A copy of your review was brought to our attention. Please accept my most sincere apologies that we were unable to meet your expectations when visiting with us this past June. The staff and I take your comments very seriously and have begun to look into each one, ensuring that a situation like yours does not happen again. Please know,... More 

Plano, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 14, 2013

Unless you want to sleep on a bed of granite overnight. I had a room on the first floor. Do not stay there unless you check the quality of the bed before paying for it. My mistake was not going into the room first to test the bed out.

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I recently received a copy of your review of the Extended Stay America Economy Austin - Round Rock - North. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Given how hard we work to provide our guests... More 

Sykesville, Maryland, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 21, 2012

After getting displaced from the Extended Stay in Round Rock South, they told me that my new reservation would be at this hotel. I tried calling to confirm and kept getting their voicemail for 45 minutes. I gave up, sent an email, and tried again later in the afternoon. Someone finally picked up (Alicia) and confirmed that I did indeed... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Economy Austin - Round Rock - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I... More 

Round Rock, Texas
1 review
1 of 5 stars Reviewed November 20, 2012

I have been here for about a month now. So far, they have charged my card without any notice or anything not once but 5-6 times now!! I paid for a couple nights in cash....and they do not have the money posted to my account. Totally threw me in the negative with OD fees. The carpet is NASTY...do not take... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I recently received a copy of your review of the Extended Stay America Economy Austin - Round Rock - North. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to provide an explanation... More 

Houston, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2012

I made a reservation at this hotel and later realized I made it for the wrong date. The only was to cancel your reservation is to call the hotel. I called several times trying to get in touch with someone, but they do not answer the phone! I finally left a message on the recording asking for my reservation to... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America Economy Austin - Round Rock - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am glad to be able to respond to you directly regarding... More 

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Additional Information about Extended Stay America - Austin - Round Rock - North

Address: 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - North 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stayamerica Round Rock, Tx Hotel Round Rock
Extended Stay Round Rock
Round Rock Extended Stay

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