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Extended Stay America - Austin - Round Rock - North

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555 S. I-35, City Centre Business Park, Round Rock, TX 78664
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Extended Stay America - Austin - Round Rock - North
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Extended Stay America - Austin - Round Rock - North
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70 reviews from our community

Traveler rating
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    5
    7
    13
    40
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13
8
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13
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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There are newer reviews for Extended Stay America - Austin - Round Rock - North
See the most recent reviews
Austin, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2013

there is not enuff room for all the bad things at this location. the only place that i know of that is worse is a crack house. jail was cleaner, and safer. i feel for the girls at the fron desk, they are trapped in a location that is great for dealing with unhappy clients, i think they will excell... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you felt the cleanliness and safety did not meet your expectations. I met with the staff, and we will work furiously to ensure that the cleanliness and safety concerns are not repeated. Our... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

When I travel, one of the main things that I look for is the customer service skills of the staff. While at times I know they get frustrated with certain people, I expect them to treat everyone fairly and just at all times, especially at night when everyone is tired. The room was nice, but there wasn't a trash can... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our front desk staff; however, we apologize that we didn't do a better job of controlling the individuals smoking in the front entrance area. To uphold our company's high standards, we will use your comments to coach our team moving forward.... More 

Nacogdoches, Texas
1 review
3 of 5 stars Reviewed March 18, 2013

The room was clean, but the hall ways were dirty and the outside of the hotel needs some work. Breakfast was ceral bars and instant oatmeal not very good for the price we paid. the other bright spot was the free internet and the staff was very nice

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for your recent review of your stay. It's great to hear that you were pleased with the staff and the free wi-fi access. I sincerely apologize the hotels cleanliness and breakfast did not meet your expectations and I appreciate you bringing this to our attention. We hope you will give us the opportunity to provide you with a... More 

Sarasota, Florida
1 review
1 of 5 stars Reviewed March 17, 2013

The staff at this location was very nice and very courteous and professional. The facility is a dump. There were residents just loitering out by the front door at all times of the day or night, and you need to weave your way past them through their cigarette smoke to get in or out. The continental breakfast was terribly weak... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was glad to hear that you felt the staff was "nice, courteous and professional". The situation you described regarding other guests loitering causing you concern is not acceptable. We are working with our staff and implementing training on how are staff should handle this... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2013

We spent more per night than we usually do because our daughter was playing in the State Tennis Finals and we wanted to be near her hotel. For $150+ per night, we expected really nice accommodations. Their idea of a continental breakfast was a couple pieces of fruit, instant oatmeal, coffee (always empty) and granola bars. Oh yes, and their... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to make us aware of your experience. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the room. However, given the issues you had during your stay, it was with equally great concern that I read the... More 

Texas
1 review
1 of 5 stars Reviewed February 25, 2013

I stayed at this location with my 13 year old daughter for a sporting event she was participating in. It concerned me for our safety staying at this hotel. There were people standing out front of the entrance visably drinking alcohol, there were others loitering in the small front lobby area. It is evident this hotel is used a residence... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. It is... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2013

Walls are thin... Person in next room snored all night, people above us went at it in the morning. Our non-smoking room was filled with smoke from a nearby smoker and the staff said they couldnt do anything about it. The breakfast was a joke. The morning train was a good alarm clock.

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Round Rock, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

The rooms are very comfortable and cozy.The staff are great.When i need fresh supplies for my room ( towels,toilet paper,sheets ) .They are always great about making sure i recieve everything i need to make my stay pleasant.Glen the maintenance man is always prompted if i have any issues in my room.Alicia at the front desk is always helpful and... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More 

Round Rock, Texas
1 review
4 of 5 stars Reviewed January 21, 2013

The facilities are adequate and the staff are very helpful and friendly. The maintenance man named Glenn has been very helpful and effecient and should be commended. The only problem with this location is that there is no restaurants close enough to walk to but otherwise a nice location. Oh, it is a little too close to the train tracks... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Burnet, Texas
1 review
1 of 5 stars Reviewed January 20, 2013

You can rename this as "ghetto style". Wrong type room Amexp travel had vague info about room type. Beer cans smashed outside on ground near entrance and cookies smashed on dirty lobby floor. Hotel elevator scrippling on picture on wall. Had terrible smoky stanch. After trying to resolve the mixup of having a smoking room, handicap only had one double... More 

Was this review helpful? Yes
RDOAustin, Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

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