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Extended Stay America - Austin - Round Rock - North

2.5 of 5 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
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Extended Stay America - Austin - Round Rock - North
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Extended Stay America - Austin - Round Rock - North
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65 reviews from our community

Traveler rating
    5
    5
    7
    13
    35
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12
8
15
12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Austin, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

've stayed here for over three months. I have stayed at many 5 star hotels around the US and some around the world, Four Seasons Resort Hualalai at Ka'upulehu,and The Drake in Chicago,to name two. But I was not expecting that in the first place here. I have every morning been meet by smiling faces and hello's by the staff!... More 

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Menlo Park, California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We wound up at this hotel way the heck north of Austin because we tried to get a room at the last minute on Saturday night, and this was all that was available for under $300. It is not nice, but it served our needs for a night. The place feels pretty worn and spartan, and maybe vaguely dirty. The... More 

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Texas
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 30, 2014

I live in the area and just saw this establishment in the newspaper. This morning's Austin American-Statesman ran a story about a couple of low-lifes who were arrested at this hotel at 1:26 AM the other day for dumpster diving. In the possession of one of the arrestees, police "...found folders containing the names, credit card numbers and other personal... More 

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Frisco, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 2, 2014

First time at this hotel. I'm usually pretty easy to please and don't write negative reviews... but.... in the best interest of future patrons.. I just have to send this out. Here's my laundry list: Had me slotted for a smoking room when my paperwork clearly stated non-smoking. Front desk attendant stated hotel had been over booked and that they... More 

Was this review helpful? Yes 3
Nuremberg, Germany
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 29, 2014

I stayed there with my husband for a week and we did NOT like it! The staff was very friendly and always helpful but the rooms were horrible. The carpet was dirty, the windows were broken, the oven did not work right. The bathroom was dark and small and I didn't shower without shoes. The bed was small and I... More 

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Round Rock, Texas, United States
1 review
1 of 5 stars Reviewed August 19, 2014

Do not stay in this hotel because every time I enter that lobby smells like mold for some odd reason. Sometimes you will see sketch people, which make you not want to be near them. They do have excellent customer service. Sometimes house cleaning won't clean your room, where I had to go up front and demand to clean my... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2014

I've never written a review but this hotel was so dirty and gross so I felt compelled. We wore shoes at all times because the carpet was so gross and then our shoes stuck to the carpet. The bedding was just gross. We had to buy our own sheets (we would've left but we had already paid) because the bedding... More 

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Austin
1 review
3 of 5 stars Reviewed August 4, 2014 via mobile

I never write reviews but I had to for this hotel. My fiancé and I stayed here for a night. While the staff is very friendly the hotel itself was dirty. The elevator was disgusting. The hallway outside of the elevator was worse. Getting into your room took multiple tries with the key. It was awful. I was ready to... More 

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Manager_11525, General Manager at Extended Stay America - Austin - Round Rock - North, responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to read that you experienced cleanliness issues at our hotel. I am sorry for your experience. In direct response to your feedback, I will be meeting with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated. Thank you... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 14, 2014

Ok, it's Texas. Bugs are in Tx. The first room had most of them, writhing in death. Couldn't enter. The next room... shower , no hair dryer. Holes in the carpet. One set of towels. Rememer Motel 6 back in the day before they refitted their assets? A bit worse here for $79 a night for 2 nites. Ther did... More 

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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 27, 2014

The room was dirty. The bathroom was dirty and the walls had stains with smeared dead bugs. The kitchenette was not clean and the chair looked like the dog had been chewing on it. The room always smelled stuffy and stale. $71 a night was way to high but with it being holiday weekend everywhere was booked. I stayed at... More 

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Additional Information about Extended Stay America - Austin - Round Rock - North

Address: 555 S. I-35, City Centre Business Park, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - North 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stayamerica Round Rock, Tx Hotel Round Rock
Extended Stay Round Rock
Round Rock Extended Stay

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