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All 13 Rosenberg hotels

SpringHill Suites Houston Rosenberg

3.0 of 5 Hotel   |   6815 Reading Road, Rosenberg, TX 77471
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Ranked #2 of 13 Hotels in Rosenberg
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Paul F Sugar Land, Texas
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76 reviews from our community

Traveler rating
    44
    21
    7
    2
    2
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28
12
4
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sugar Land, Texas
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed Sunday night check in was quick uneventful was average customer service not rude but not exceptional. I usually do not care for Marriott I'm a Hilton member but they were sold out. Room was very modern separate shower and bathroom. Room very clean. Pool was closed and front staff did not know how to open it for guests who... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you for taking the time to complete a review on our property. I am so sorry to hear that our guest service did not meet your expectations. We truly try to make each of our guests feel at home and appreciated, and unfortunately, we failed to provide you with that experience. Please contact me at (832) 595-2220, as I'd... More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

I'd like to cite Patrick Stevens at the front desk for being of great assistance. He went above and beyond the "call of duty" to provide professional expertise with documentation that was needed at the last minute. The hotel is an outstanding property and a credit to Marriott.

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you so much for taking your time to complete a review of our property! We are so pleased to hear that our Front Office Manager, Patrick Stevens, went above and beyond to ensure that your stay was nothing less than wonderful. Thank you again for choosing the SpringHill Suites by Marriott Rosenberg, and we look forward to welcoming you... More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here while we visited family and the staff was extremely friendly and helpful the room was very nice . comfortable bed plenty of pillows which is a plus for me it was also nice to have a separate sitting area. we watched a movie and it was nice that everyone had a seat. room was clean. The separate bathroom... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you so much for taking the time to review our property! We are so happy that you enjoyed your stay while visiting your family. We not only try to meet your expectations, but exceed them, and I am very delighted to hear that our staff was friendly and helpful. As for the key not working in the back door,... More

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel a couple of times because the location is perfect for my job. I was absolutely delighted with my stay this time. The young lady who checked me in (I believe Megan) actually remembered my name from previous stays (I've only stayed 2 or 3 times, but my name is odd). She was very sweet and... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you so much for taking the time to complete a review on our property. We are so thrilled to hear that you enjoyed your stay, and that all the staff that you came into contact with exceeded your expectations. Thank you again for choosing the SpringHill Suites by Marriott Houston Rosenberg, and we look forward to seeing you in... More

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2014

Very nice hotel. The suite was very spacious. Everything is well cared for and updated. Breakfast was also enjoyable and the gentleman who works during breakfast always makes sure your needs are met. Thanks!

Was this review helpful? Yes
Matto79TX, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review

Thank you very much for your review of your hotel. We are very happy to hear you enjoyed your stay, from breakfast to your spacious suite. We are so very grateful for your business and we hope to see you again in the future! More

Little Rock, Arkansas
1 review
5 of 5 stars Reviewed September 5, 2014

The stay at Springhill Suites was very pleasant. The location was great, close to shopping and plenty of choices for food. The room set up was wonderful and clean. The staff was friendly and helpful.!

Was this review helpful? Yes
Matto79TX, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review

Thank you very much for your review of our hotel! I'm glad the hotel was pleasing to you and that you had great interactions with our friendly staff. We strive to offer great service with each guest of ours! Thank you again and we hope to see you in the future! Thank you for your business! More

Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 1, 2014

Upon arrival there were two desk clerks that had multiple people checking in and multiple calls on hold. They were having to write names down on a call back list that looked as if it is used frequently. The clerks were harried but apologetic for our exceedingly long wait. The hotel was clean but the decor is quite tacky. Our... More

Was this review helpful? Yes 1
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you for taking the time to review our hotel. We apologize that we did not meet your expectations, or our own for that matter. We recently have been going through several changes to better our establishment; One of which is hiring another Breakfast Attendant. However, we take great satisfaction in knowing that we hire the perfect people for the... More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 31, 2014

We stayed one night at this hotel during a road trip in Texas. Check-in was great. Austin, the desk clerk, was happy, polite and helpful. Our room was great, loved the size, the bed was comfortable, the amenities were great. Having a water closet for the toilet and a hand-washing sink, separate from the shower and sink with vanity is... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you so much for taking the time to write a review on our property! We are very glad to hear that you enjoyed your stay, and that we made a very memorable impression on you! We try very hard to have great staff members, clean, spacious rooms, and a yummy breakfast! Again, we are truly happy that you got... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

I have stayed at this location on three occasions and all have been very good. Rooms are new and clean. Staff is very nice. The location feels safe and that is sometimes hit or miss in the Houston area. I prefer to stay a little outside of town to save some money on the old expense report and this hotel... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you for your review! I'm very glad you enjoyed your stay with us. We appreciate all of your feedback, and look forward to the chance to serve you again. More

Richmond
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014

This hotel is a great place to stay if you can get someone to speak to you on the phone. I was on hold several times trying to book a room and was never able to speak to anyone for more than 15 seconds before being put on hold or having the phone set down while the desk clerk explained... More

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you for your review. I am truly so sorry that you weren't able to get a hold of someone through our phones. I can certainly understand how frustrating that would be, especially if you were placed on hold multiple times while trying to make a reservation. I can also assure you that situations such as you explained do not... More

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Additional Information about SpringHill Suites Houston Rosenberg

Address: 6815 Reading Road, Rosenberg, TX 77471
Location: United States > Texas > Texas Gulf Coast > Rosenberg
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Houston Rosenberg 3*
Number of rooms: 118
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Also Known As:
Springhill Suites Houston Rosenberg Hotel Rosenberg

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