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SpringHill Suites Houston Rosenberg

Certificate of Excellence
3.0 of 5
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6815 Reading Road, Rosenberg, TX 77471
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SpringHill Suites Houston Rosenberg
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Ranked #2 of 13 Hotels in Rosenberg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Susan J Austin, Texas
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85 reviews from our community

Traveler rating
    50
    23
    7
    3
    2
See reviews for
31
13
4
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntsville, Texas
Top Contributor
138 reviews 138 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this location a few times because of its location. The hotel is relatively new and decent BUT...this stay, they booked, apparently, a wedding reception. So, at 12:30 am and beyond, as I tried to sleep, I heard the drunken party-goers screaming. No hotel should sacrifice their customers who pay to sleep there by booking an event... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Tony9876, Thank you for taking the time to tell us about your experience at our hotel. We are sorry to hear that this time was not a pleasant one. I can understand your frustrations in regards to being disturbed during the late evening, especially while you were trying to sleep. We do have policies in place to ensure that... More 

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a gem! It takes me15 to 25 minutes to drive from here to anywhere in Houston. This hotel is a great business hotel. Patrick has been booking my reservations for four years, but everyone is very competent and friendly. He knows all of his guests and preferences after the first visit. Very professional fellow. The breakfasts are really... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Susan J, Thank you so much for your review on our property! We are so happy that you have found Patrick and our staff to be more than accommodating during your stays, and that you have found our breakfast to fit your gluten-free needs. We are so very grateful to have you as a guest, and we look forward... More 

Bethlehem, Pennsylvania
Top Contributor
335 reviews 335 reviews
54 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed March 10, 2015

Nice new hotel just west of Houston. Good price and clean rooms. Free breakfast and close to highways. Not much around as far as local restaurants but you won't starve either. We stayed here and avoided the traffic to downtown. It was a rainy day and tons of accidents all over the place.

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear BethlehemPaUSA, Thank you so much for taking the time to complete a review on our property! We are so happy that you enjoyed your stay. We are glad that you found our rooms to be clean, and that they were a good price. We're sorry that you didn't find a variety of restaurants in the area. I can agree... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed March 5, 2015

Stayed February 23, 24 & 25th, 2015 - as a Marriott member since 1984 and a long time platinum Marriott member this is one of the best properties that I have stayed at. I work in sales throughout Houston but I stay in Rosenberg because of its close proximity to Houston via Highway 59 where the traffic usually flows very... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Rudy L., First off, thank you for your continued service to not only our hotel, but other Marriott's as well. We are so thrilled to hear that you feel our property is one of the best, as we thrive to be number one. We, too, agree that the location is very convenient, especially for the value. Thank you for... More 

Irving, Texas
1 review
5 of 5 stars Reviewed January 23, 2015

I needed to schedule a business meeting in Rosenberg to include a location and place to stay. Matt Ontiveros with the sales department made the process so easy! He communicated quickly by email, confirmed my conference room reservation and cost right away ( and cost was less than the other locations). He was careful to include the details, asking how... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Julie V., Thank you so much for taking the time to complete a review of our property! We are so happy to hear that our meeting room not only met, but exceeded your expectations, and that Matt Ontiveros made the process hassle free. We strive to ensure that all of our guests receive the best experience possible, and we... More 

1 review
5 of 5 stars Reviewed January 18, 2015

I arrived on Sunday and found some issues with my room. I immediately addressed it with the front desk, from that moment I had in what is my opinion, the upmost professional customer service. I not only had the issues addressed and resolved I continued to have the staff inquire about me and my stay, my needs, and concerns. I... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Jalcorta75, Thank you so much for completing a review on our property. I am so sorry to hear that you had experienced a few issues in your room, but am happy that our staff resolved those problems for you. We strive to ensure that all of our guests' stays are nothing less than a pleasant one, and I am... More 

Austin, Texas, United States
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 26, 2014

My family lives in a small house in a nearby town. When we come to visit all my siblings and myself stay here! It is about $10 more than other hotels around, but you are getting a studio apartment, not a hotel room. The beds are comfy, there is a partitioned off area, and a small living room with a... More 

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Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Donna H., Thank you so much for reviewing our hotel! We are so happy to hear that we have a convenient location, and that you enjoyed the layout of our rooms! We also agree that we have a fantastic breakfast, full of different varieties of pastries and plenty of offerings, and are happy to hear that you got to... More 

Top Contributor
181 reviews 181 reviews
120 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed December 11, 2014

My suite was roomy and inviting, brightly lit with a sofa bed/ chaise lounge and a very comfortable king size bed. There were outlets everywhere to plug in my lap top, cellphone and portable DVD player. The flat screen tv was used extensively in my two night stay. The breakfast room was well utilized both mornings. The only drawbacks were:... More 

Was this review helpful? Yes 1
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Dear Tombassinger, Thank you so much for completing a review on our property! I am glad to hear that you enjoyed your suite, and all of the wonderful amenities that we have to offer as well! I am so sorry that you had a stain on your chaise, and that the fan in the bathroom was loud. I can assure... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed December 1, 2014

The Hotel is nice and the room are big and roomy. We arrive on Thanksgiving day to find out that the cleaning staff had been given the day off for the holiday However, our room which was to be a two queen size bed was not clean and ready for us. The young guy behind the counter tried to help... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you so much for taking the time to write a review on our property! I am so sorry that we did not have the room type that you requested at check-in. However, we are so glad to hear that Heather was a great help throughout your stay! Thank you again for choosing the SpringHill Suites by Marriott, and we... More 

Sugar Land, Texas
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 23, 2014

Stayed Sunday night check in was quick uneventful was average customer service not rude but not exceptional. I usually do not care for Marriott I'm a Hilton member but they were sold out. Room was very modern separate shower and bathroom. Room very clean. Pool was closed and front staff did not know how to open it for guests who... More 

Was this review helpful? Yes
Allyson R, General Manager at SpringHill Suites Houston Rosenberg, responded to this review

Thank you for taking the time to complete a review on our property. I am so sorry to hear that our guest service did not meet your expectations. We truly try to make each of our guests feel at home and appreciated, and unfortunately, we failed to provide you with that experience. Please contact me at (832) 595-2220, as I'd... More 

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