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Hampton Inn & Suites Houston-Rosenberg

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3312 Vista Drive, Rosenberg, TX 77471
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1 room 1 guest
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Hampton Inn & Suites Houston-Rosenberg
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • All months
    (202)
  • Mar-May only
    (61)
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    (55)
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    (29)
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    (57)
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Denton, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

This hotel described the handicapped room with a "roll-in shower." I do not need a wheel chair. I am an amputee and I needed a shower seat that is within reach of the hand-held shower hose. The handicapped accessible room I got had this feature in the roll-in shower. Often hotels advertise handicapped accessible rooms that do not meet the... More 

Review collected in partnership with Hampton

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Sachse, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Exceptional staff! Guest room had lots of electrical outlets, which we need these days with all of our electronic's! Stayed here before and everything was wonderful then too. Very convienent to shopping, restuarants, and automotive shops. Will definitely be back!

Review collected in partnership with Hampton

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you so much for your feedback on your recent stay with us. I hope you when you visit Rosenberg again, you keep us in mind. I will share your ratings with my staff and if there is anything else we can do to exceed your expectations, do not hesitate to call me directly. More 

arizona, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This Hampton Inn is in an excellent location. Walking distance to the cinema, shops, and numerous places to dine out. The Inn is very clean and the staff are very helpful to make you feel at home. I highly recommend this Hampton Inn. Excellent!!!!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you so much for your feedback on your recent stay with us. I hope you when you visit Rosenberg again, you keep us in mind. I will share your ratings with my staff and if there is anything else we can do to exceed your expectations, do not hesitate to call me directly. More 

Temple, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived at 3pm and was told my room was not ready after checking with housekeeping. Told it would be ready in 30 minutes. Went shopping and returned at 05:15pm and was told that my room was still dirty and housekeeping was gone. Finally I asked to see the manager and the clerk came up with another room at an upgrade... More 

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you for taking the time out of your day to provide us with your feedback. I am sad to see that we didn’t meet your expectations for your stay. We take all feedback very serious, and will use it for future training opportunities, and also to better the property overall. I really hope that you decide to give us... More 

Groveton, Texas
1 review
3 of 5 stars Reviewed 4 weeks ago

Before arriving into Rosenberg, the front desk called to let me know that their elevators were broken and that a technician was called out to fix the problem. I said that was fine we would wait a little later to check in and the front desk confirmed room rates would be discounted. We ended up checking in after 9:00 pm... More 

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you for taking the time out of your day to provide us with your feedback. I am sad to see that we didn’t meet your expectations for your stay. We take all feedback very serious, and will use it for future training opportunities, and also to better the property overall. I really hope that you decide to give us... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 29, 2015

The elevator broke on the 2nd day of our stay and the staff seemed irritated that we continued to ask for updates regarding its status (stayed on the third floor). Terrible customer service. The most polite person was a new girl that had just started!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Dear Guest, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is to make sure our guests are taken care of. I have addressed these issues with our staff. The next time you are in the area we would... More 

1 review
1 of 5 stars Reviewed June 30, 2015 via mobile

We stayed on the third floor. The room was some what decent but compare to previous hotel stays , the room could've been better. There was a water bottle in the fridge , that was open from the previous guest. The bed was comfortable. The curtain rod wouldnt move to open and shut all the way. Also , in the... More 

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you for taking the time out of your day to provide us with your feedback. I am sad to see that we didn’t meet your expectations for your stay. We take all feedback very serious, and will use it for future training opportunities, and also to better the property overall. I really hope that you decide to give us... More 

Tyler, TX, United States
1 review
4 of 5 stars Reviewed June 30, 2015

Nice hotel in quiet location. Friendly staff. Everything was in good order and comfortable. Local restaurants were many and it's only a few minutes to the Sugar Land area. I would definitely return to this hotel the next time I am in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you so much for your feedback on your recent stay with us. I hope you when you visit Rosenberg again, you keep us in mind. I will share your ratings with my staff and if there is anything else we can do to exceed your expectations, do not hesitate to call me directly. More 

Clovis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 24, 2015

Dirty Dusty bathroom, carpet was not vacuumed in ages. Could not close curtains had to rig curtains to make it dark for sleep by using hanger with clips. Staff were super nice, but not able to handle some unruly guests.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you for taking the time out of your day to provide us with your feedback. I am sad to see that we didn’t meet your expectations for your stay. We take all feedback very serious, and will use it for future training opportunities, and also to better the property overall. I really hope that you decide to give us... More 

San Antonio, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

I was impressed by the staff in answering questions from my family and other guest. They were busy with three large parties staying at the hotel.. There were so loud guest, but it was understandable due the the large amount of guest. The breakfast attendant was really sweet about keeping the masses happy. Love the stay. Good job.

Was this review helpful? Yes 1
EUNICE D, General Manager at Hampton Inn & Suites Houston-Rosenberg, responded to this review

Thank you so much for your feedback on your recent stay with us. I hope you when you visit Rosenberg again, you keep us in mind. I will share your ratings with my staff and if there is anything else we can do to exceed your expectations, do not hesitate to call me directly. More 

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