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BEST WESTERN PLUS Rockwall Inn & Suites

2.5 of 5 996 East I-30, Rockwall, TX 75087
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Certificate of Excellence 2014
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BEST WESTERN PLUS Rockwall Inn & Suites
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BEST WESTERN PLUS Rockwall Inn & Suites
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159 reviews from our community

Traveler rating
    107
    24
    20
    5
    3
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54
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Rockwall Inn & Suites
See the most recent reviews
1 review
5 of 5 stars Reviewed March 20, 2014

This location has one of the friendliest staff I have ever dealt with. They really value their customers, and the management team really goes along way in handling any issues. I will definetly be back when I'm in town.

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Dear Sir, On behalf of my entire team members, I want to Thank you enough for taking out some time from your busy schedule to write a review, I appreciate it very much. We look forward to serving you in future. Sincerely, H. Chauhan More

Abilene, United States
1 review
4 of 5 stars Reviewed March 17, 2014

This is a great hotel. The value is decent and they have a friendly and efficient staff. The only drawback is the rooms are very small and the facilities are cramped. The location is good, the breakfast is decent. Of all the motels and hotels we have stayed at in and around Rockwall this one is the best. The Wi-Fi... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Dear Sir, We are happy to hear that you liked our facility and my staff made you feel that " We care for our Customers", specially when you mentioned that "Of all the motels and hotels we have stayed at in and around Rockwall this one is the best". It makes us feel proud and boost our moral to keep... More

Tulsa, United States
1 review
5 of 5 stars Reviewed February 27, 2014

We stay at the Best Western Rockwall whenever we visit our son and his wife. Nice rooms and friendly staff. Conveniently located next to I-30. There are several restaurants in the area. Ray Hubbard Lake is very close as well. Free breakfast with items such as eggs, sausage, waffles. Wi-fi and cable television.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We look forward to seeing you soon. Good luck on the next race. More

Rowlett, Texas
1 review
5 of 5 stars Reviewed February 26, 2014

I am a repeat customer mainly due to Cleanliness and reasonable rates!! Enjoyed celebrating my wife's birthday in a Hot Tub Suite. Your staff generosity was exceptional, they went above and beyond with helping my wife & I in pulling our F150 Ford Pickup out of a ditch about 3 miles from hotel. GM was extremely kind reaching out to... More

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for taking the time to share your experience. We take great strides to ensure each guest receives excellent service. We are appreciate you spreading the word about our hotel to your friends. More

Briggs TX, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2014

Needed a two night stay for business in Dallas area. Chose the Best Western PLUS Rockwall Inn & Suites because we had been there before & it is very centrally located. Close shopping and eateries. Staff is great. Bed was very comfortable and the pillows were normal size! Very clean. Good breakfast with a good variety of food. Easy I-30... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

We are happy to hear you enjoyed your stay. We strive to give each guest an exceptional experience. More

Penn Valley, United States
1 review
4 of 5 stars Reviewed February 18, 2014

This hotel was very accommodating for the 70+ people we had in our group. My only complaint was the state of the hot tub. Dirty and not very hot. Internet strength not good. Other than that it was great. Very friendly staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for sharing your opinions with us. We will use them to better our service in the future. We have since upgraded our wifi system to improve signal strength. We have a service that maintains the pool and hot tub for us. The heater is set at the maximum temperature for public use which is 104 degrees. We hope... More

Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 16, 2014

It's really easy to write a negative review when you end up at some roach hotel because you're usually all fired up about such a bad experience. But, it's very important, at least to me, to point out the hotels that do an outstanding job of making your stay enjoyable. The Best Western of Rockwall, TX is one of those... More

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Wow. What a great review. Thank you so much for sharing your experience. This is exactly what we strive for every day. An exceptional stay is our goal for every guest. We look forward to seeing you again. More

Piedmont, Missouri
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 9, 2014

I stayed here one night on a business trip. I thought the room was decorated nicely, the bed was very comfy, and the breakfast was great! The only downers were that the hotel is right on the highway and the room was very noisy, and my toilet didn't work.

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am sorry to hear of your discomfort during your stay with us. A few of our rooms do have a bit of highway noise. Request a room away from the highway on your next stay. More

United States
1 review
4 of 5 stars Reviewed February 6, 2014

Staff was extremely accommodating when we needed directions or information. Very polite staff. Although the rooms are not very large they were comfortable and clean. We were in a mobility accessible room it would have been nice to have a walk-in shower instead of a tub which is difficult to step into.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. I am glad you enjoyed your stay. If you have the opportunity to stay with us again, request the room with the roll in shower in advance. More

donalsonville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

I do alot of business in Rockwall. I am always well taken care of when in this Hotel. Rooms are clean and staff is extremely welcoming. I would recomment to anyone to stay at this location if they have business anywhere in the Dallas area. Surrounding area has fantastic restaraunts and shopping.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We look forward to seeing you again soon. More

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Additional Information about BEST WESTERN PLUS Rockwall Inn & Suites

Address: 996 East I-30, Rockwall, TX 75087
Phone Number:
Location: United States > Texas > Rockwall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rockwall Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Plus Rockwall Hotel Rockwall
Best Western Plus Rockwall Inn And Suites
Holiday Inn Rockwall
Rockwall Holiday Inn

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