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BEST WESTERN PLUS Rockwall Inn & Suites

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996 East I-30, Rockwall, TX 75087
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BEST WESTERN PLUS Rockwall Inn & Suites
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BEST WESTERN PLUS Rockwall Inn & Suites
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184 reviews from our community

Traveler rating
    122
    32
    20
    6
    4
See reviews for
62
25
8
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
  • All months
    (184)
  • Mar-May only
    (46)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (46)
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Madison, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I thoroughly enjoyed my stay in the hotel, its amazing staff here are very helpful and respectful! It was extended stay and I found hotel clean & slept comfortable all days!! Best part was Breakfast room, breakfast attendant Ms. Paula is very respectful and caring she asked me every day if I wanted anything she would also clear everyone plate... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sulphur Springs, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for Valentines weekend. It was clean , nice and a good central location. Nearby restaurants and nightlife. Driveway was kinda hard to find, but we made it. Parking is kinda awkward.

Was this review helpful? Yes
Emory, United States
1 review
4 of 5 stars Reviewed 1 week ago

We always stay here when we are in the area. Very friendly staff and always clean! We enjoy the in door pool and Hot Tub and that is the main reason we choose Best Western but this time the Hot Tub was Green!! So we didn't get to enjoy! The pool was crystal clear.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for being a frequent guest. We value your feedback and will use it to improve your stay in the future. I apologize for the color of the hot tub. Our pool maintenance team does their best to stay on it during busy times. With 50 or more people in and out of it in a day, the color... More 

tulsa, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was great stay! Nothing to complain about would recommend to all! The staff was friendly and caring. I loved the breakfast as i realize some hotels don't serve good breakfast but you can tell the hotel went above and beyond to make their guests feel comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

The staff here at the Best Western Plus Rockwall Inn and Suites takes great pride in providing excellent customer service to each guest. We hope to see you again soon. More 

Lampasas, United States
1 review
2 of 5 stars Reviewed 1 week ago

Would not recommend. It is not a quality Best Western PLUS. The room was dirty, stinky, and the beds were small and uncomfortable. They were suppose to be 2 Queens and a full size couch and it was 2 full size and a twin pull out. Dirty bathroom.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I appreciate you taking the time to complete a review about your stay at the Best Western Plus Rockwall Inn and Suites. I am sorry that you feel misinformed about the bed size. We do not advertise our beds as queen size. They are double/full, as is the sleeper sofa. I hope you give us a chance to show you... More 

Poteau, Oklahoma, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From Cheri at the front desk to Paula in the breakfast area, the staff at this hotel was friendly and helpful! We arrived to a beautiful lobby area and then entered a clean and pretty room. The ONLY negative I have to say about this place is that the room was non-smoking yet had a smokey smell. The pool was... More 

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We strive to give all our guests an excellent experience. I hope you get to return soon. More 

White Hall, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent staff and accommodations. Love the location convenient to Interstate 30. Rooms are clean, secure, and breakfast is served by a wonderful hostess/cook who is always attentive to needs. I stay here every time I'm headed to South Texas to visit family.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We appreciate your loyalty and look forward to seeing you again. More 

Putnam, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I came to Rockwall to attend business training for 1-week. Both my training and hotel stay was enjoyable. Due to nature of my job I travel a lot. Based on my experience I can say this hotel is kept very well. Some work was going on but it did not bother me.Though its bit older property. Its Clean & beds... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. We are so glad you enjoyed your stay. Safe travels! More 

Tulsa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The overall experience was great! From the staff to the rooms everything was perfect. I was greeted by friendly staff, the rooms were comfortable and clean! There was nothing i can complain about, it was a great stay!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Our entire staff takes pride in ensuring each guest has a "Great Stay"! I am so glad we were able to accomplish that for you. More 

Ardmore, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The kitchen supervisor was simply the "Best" , employee should follow in her, for her Superior customer service at its best and great. Our room was clean and bed was comfy. I will surely stay in this hotel in future.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. Paula, our breakfast lady, is our greatest asset. We look forward to seeing you again. More 

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