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BEST WESTERN PLUS Rockwall Inn & Suites

2.5 of 5 996 East I-30, Rockwall, TX 75087
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BEST WESTERN PLUS Rockwall Inn & Suites
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BEST WESTERN PLUS Rockwall Inn & Suites
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174 reviews from our community

Traveler rating
    115
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    5
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59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockwall, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The outside appearance is deceiving. This is a well managed and very clean, comfortable hotel. The staff was very helpful and courteous. The room was very clean and comfortable. I highly recommend this hotel for anyone in need of a hotel in the Rockwall area. Very competitively priced as well.

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1 review
5 of 5 stars Reviewed 1 week ago

I was there with my 2 children. I was mixing business and pleasure for the weekend. Upon arrival, I was so surprised at how nice everything looked. I would have thought I was checking into a 4 star hotel. The folks at the desk we're so kind and courteous. We were amazed at how updated the rooms were and the... More 

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rowlett, United States
1 review
4 of 5 stars Reviewed 1 week ago

I made my valentines here and my husbands b.day he loved it. the lady at front isn't very personable or nice don't expect a smile. but room pretty good. i heard there was neon lights and Jacuzzi tubs but that was from a customer not the staff.

Review collected in partnership with Best Western

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Fort Worth, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I was here on my company training for 2 days. Hotel is in between two car showrooms but what amazed me about the hotel is the friendliness of the staff and clean rooms! Normally i can't sleep well while I am traveling but fortunately I did sleep well! I will not hesitate to recommend this hotel to any one traveling... More 

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Punta Gorda, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

From start to finish, my experience was exceptional. I had an extended stay in the hotel. The room was comfortable, well furnished, & clean. The indoor pool and hot tub which was very hot and relaxing. First class breakfast. I plan on staying here again.

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2015

We had bed bugs. We brought 4 bugs (from our bed sheets) down in a cup to show the staff. We checked out as soon as we found them. After waiting an hour they finally gave us a refund. I understand bedbugs can occur but we received little empathy for our inconvenience and literally had to argue to get a... More 

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am sorry you are not happy with the way in which your situation was handled by the agent on duty. He did everything within his authority to address your issue. When that did not meet your request, you chose to wait for the arrival of the morning manage at 7am. Upon my arrival, without any investigation into the matter,... More 

Roy, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed January 13, 2015

The staff was amazing! Especially the lady in the breakfast area, she treated us like her family. Hotel was clean, bed was comfortable. We had plenty of hot water. We would stay here again if in the area.

Review collected in partnership with Best Western

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bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We take great pride in the level of customer care provided by our entire team. More 

San Antonio, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 7, 2015 via mobile

Fernando checked us in and he was great extremely helpful and very nice. He went above and beyond. The rooms are very clean and updated. We haven't had the breakfast yet but it is a hot one. You can hear traffic but it wasn't loI'd enough to keep me awake.

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bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Your comfort and enjoyment are our top priority. We look forward to seeing you again. More 

O'fallon
2 reviews
5 of 5 stars Reviewed January 6, 2015

Everything you need, great beds, close to shopping and interstate, warm pool and friendly people. I would stay here again. Breakfast has a great variety and very clean place. The price is reasonable and hotel has up to date décor with enough parking for all. Wi-Fi, microwave and refrigerator in room is nice and plenty of space in rooms. Very... More 

Review collected in partnership with Best Western

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bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am so pleased to hear you and your friends enjoyed your stay at our property. More 

CL, United States
1 review
5 of 5 stars Reviewed December 31, 2014

Everything was very nice. Rooms are very beautiful. staff is very helpful and welcoming. Breakfast is something you don't wanna miss. Very clean indoor pool and hot tub. Perfect place to halt if you pass by I30

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We hope to see you again soon. More 

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Additional Information about BEST WESTERN PLUS Rockwall Inn & Suites

Address: 996 East I-30, Rockwall, TX 75087
Phone Number:
Location: United States > Texas > Rockwall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rockwall Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Plus Rockwall Hotel Rockwall
Best Western Plus Rockwall Inn And Suites
Holiday Inn Rockwall
Rockwall Holiday Inn

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