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BEST WESTERN PLUS Rockwall Inn & Suites

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GreenLeadersBronze level
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996 East I-30, Rockwall, TX 75087
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Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Rockwall Inn & Suites
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BEST WESTERN PLUS Rockwall Inn & Suites
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198 reviews from our community

Traveler rating
    134
    32
    20
    7
    5
See reviews for
68
27
9
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Any
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    (198)
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    (60)
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    (41)
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    (51)
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    (46)
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Sheridan, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I met my daughter for Mother's Day. It was great. The breakfast was filling and varied. The room was clean and the staff was eager to please. They were always smiling and making sure we had no problems. Able to give directions to local places was also a nice touch. My second stay at this hotel and I will stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am happy we were able to help make your Mother's Day a special one. We appreciate our return guests and look forward to seeing you again. More 

Tampa, United States
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay in this hotel, clean and comfortable room. Staff are very friendly specially Ms. Paula she is "big Asset" to this hotel. God Bless her ! We will surely come here specially to see Paula!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. Paula is definitely a huge asset to the friendly atmosphere of our hotel. More 

dallas, tx
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice and comfortable. Would stay here again and recommend it to others, Breakfast items were good and fresh. Staff friendly and ask if anything they could do to make stay comfortable. Hotel is located to easy excess to major interstate making it convenient to get to many shopping areas and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for sharing your experience. Our staff is trained to ensure each guest has an excellent experience at the best Western Plus Rockwall Inn and Suites. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were very impressed with this hotel and it's staff we will definitely come back when in TX. The hotel was very welcoming and Paula in the breakfast bar was amazing. We had waffles shaped like TX and the food was fresh and well prepared.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Everyone loves our Texas shaped waffles. I am glad you enjoyed your stay. We look forward to seeing you again. More 

Grapevine, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We came in town just for the evening. It was a great room. Great staff. One staff member who was in charge of breakfast stood out. Her name was Paula. It is employees like her who can really make a day great. She was friendly, funnu, helpful. Thank you for a great stay

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We strive to give each guest an exceptional experience. I will pass your kind words along to Paula. More 

Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hotel is clean and is in a great location. Convenient to Dallas and area restaurants and shops. Staff is really nice and helpful. I like hotels that have breakfast included in the price. Easy to have breakfast with good selection of food items.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am happy to hear you enjoyed your stay. Exceptional customer service is our #1 goal. I hope that you chose to stay with us on your next trip to the area. More 

Dallas, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This particular Best Western is way over priced for what it has to offer. The facility is old and out dated and the air conditioner was extremely loud making it hard to sleep. Other than the lady working in the breakfast area, the staff needs training on customer service.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am sorry to hear you did not enjoy your stay with us. We are constantly updating and renovating our property. Any issues encountered are gladly resolved as quickly as possible when reported to the front desk staff. I hope you would give us another opportunity to show you a more positive experience at the Best Western Plus Rockwall Inn... More 

Buda, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best Westerns are always great places to stay. We ride motorcycles on our trips so try to stay at best westerns. This one is close to highway so there is some road noise but it is very minimal, especially if you have the ac fan going to drown it out. The large breakfast is a great way to get started... More 

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

We greatly appreciate your loyalty to Best Western. I hope you are a member of our rewards program. We have one especially for motorcycle owners. We hope to see you again. More 

arlington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2015

I truly enjoyed my stay. Everyone was very helpful and welcoming. The staff at the front desk were very knowledgeable and patiently answered my questions. The rooms were clean, great breakfast. The swimming pool was well kept as well with an assess to the fitness room.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

We are so happy you enjoyed your stay. Our indoor pool and hot tub is our most popular amenity. Our staff strives to give each guest a great experience. More 

Winnipeg, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

Had the opportunity to send a couple of days at this hotel and was very pleased with the experience. Considering the comfort and the services offered, a definite value for the money. Would definitely recommend this hotel as an option if traveling through Rockwall, Texas.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your great review. Your satisfaction means the world to us. We appreciate your recommendations to friends and family. More 

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