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BEST WESTERN PLUS Rockwall Inn & Suites

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GreenLeadersBronze level
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996 East I-30, Rockwall, TX 75087
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1 room 1 adult
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BEST WESTERN PLUS Rockwall Inn & Suites
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241 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lone Star Santas Charities had a Convoy of Toys to the tornado victims of Rowlett, TX on Saturday 1/30/16. A lot of us came from Houston and South Texas to bring toys for the children that had gone through the disaster as that is what our organization does. We stayed at the Best Western in Rockwall Friday and Saturday nights.... More 

Helpful?
Thank 1946Glenn
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

What a wonderful weekend! Our entire staff enjoyed hosting the Lone Star Santas! It just doesn't get any better than a house full of Santas and their wives! Such a wonderful organization Thank you for all you do! More 

anahiem, United States
1 review
5 of 5 stars Reviewed 1 week ago

We liked this hotel but there were not too many parking spots available. Over all we were happy and had great time. We will recommend this hotel to our friends and family. Oh don't forget to give raise to your breakfast lady she is awesome!!! keep up the good job.

Review collected in partnership with Best Western

Helpful?
Thank Michael L
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for telling your family and friends about us. Your recommendation means a lot. We look forward to seeing you again. More 

MEMPHIS, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Every one here are Great, very helpful staff. our company people stay here all the time. I am happy to stay here, it one of the nicest hotel our company put us in. We will let our other folks know how nice is this hotel and enjoyed our stay, very satisfied with the room and service!!

Review collected in partnership with Best Western

Helpful?
Thank Jonah M
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We greatly appreciate our corporate clients. Safe travels. We hope to see you again soon. More 

Rockwall, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

It is a very nice hotel, the only that did not work was the GPS because there is no address to put in, but it is on exit 68 on I 30, when you come from Dallas, and when you come from El Paso you have to get under the overpass and then right. Staff was nice, breakfast okay, rooms... More 

Review collected in partnership with Best Western

Helpful?
Thank Patricia M
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I'm sorry you had trouble finding us. The address can be tricky. Each GPS company has a different way of storing the information. 966 E I30 Frontage Rd should get you here on most GPS devices. I am glad you enjoyed your stay. More 

Ferris
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel was clean, staff was helpful and efficient. There were several guests at this property that were victims of recent storms in area, I was impressed with the hotel staff on their empathy and service they showed those guests who had lost everything

Review collected in partnership with Best Western

Helpful?
Thank Nancy L
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for the kind words. I am proud to hear someone noticed our level of customer service. We take great pride in treating guest as a guest in our home. The recent storms have put a great strain on our community. We are honored to do what we can to help. More 

Rowlett, United States
1 review
5 of 5 stars Reviewed December 30, 2015

This is the first time my husband and I have ever stayed at a Best Western, but I will have to say the entire experience was excellent. Our area was hit with an EF4 Tornado and many people were displaced. We just lost electricity but had to find a hotel fast. They were able to accommodate us immediately. We have... More 

Review collected in partnership with Best Western

Helpful?
Thank Barbara B
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you so much. That storm has taken a toll on every one. We consider it an honor to be able to help in what ever way we can. We look forward to seeing you soon. More 

Winter Haven, Florida
Level Contributor
3 reviews
3 of 5 stars Reviewed December 22, 2015

I attended a wedding in Rockwall Tx, December 19, 2015, all out of town family and friends were booked at the Best Western Plus. The room was nice but the toilet never quit running, I tried to turn off the water but could not. The next morning my four brothers and I had an early flight and went down to... More 

Helpful?
Thank DorisW W
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am so sorry to hear that you were not treated with the utmost care while at our hotel. I have addressed these issues with our early morning staff. I hope that you will give us another opportunity to show you a true Best Western PLUS Rockwall Inn and Suites experience. More 

Houston, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 18, 2015

The BW in Rockwall is a really nice place that is centrally located and easily accessed. The best feature are the people that work there. Miss Paula at breakfast is a beam of sunshine and Samuel at the front desk is always a helpful and friendly face.

Review collected in partnership with Best Western

Helpful?
Thank Harold S
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind review. We take great pride in our excellent customer care. We hope to see you again soon. More 

Texarkana, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 17, 2015

The hotel is nice. It is in a weird location. The staff are great. The indoor pool is wonderful for the Grandbabies. Needs new pillows. The lady who serves breakfast is very nice and helpful. I would stay again.

Review collected in partnership with Best Western

Helpful?
Thank Loric014
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

It's great to hear that the grandbabies enjoyed our indoor pool. It is a wonderful activity on a cold winter day. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed December 15, 2015

This is the 2nd time I've stayed here for a swim meet. The staff is always friendly. The room is clean and comfortable. The location is great. And a special thank you to the lady who works the breakfast area. She is wonderful.

Helpful?
Thank Tracey P
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

We look forward to our swim families each year. I hope the meet went well. We look forward to seeing you again next year. More 

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