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BEST WESTERN PLUS Rockwall Inn & Suites

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996 East I-30, Rockwall, TX 75087
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BEST WESTERN PLUS Rockwall Inn & Suites
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205 Reviews from our TripAdvisor Community

Traveler rating
    137
    35
    21
    7
    5
See reviews for
73
27
10
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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    (205)
  • Mar-May only
    (61)
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    (47)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (46)
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Little Rock, AR, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here overnight during the July 4th weekend. Our room was very clean and tastefully appointed with fixtures/features up to date and no sense of neglect. Even though it was a ground floor room with window to parking/drive and door on a hallway to alternative exits it was a quiet and restful stay. The staff were all very courteous... More 

Review collected in partnership with Best Western

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Galveston, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

All around decent hotel, I stayed here for a night and was impressed by the hotel! The room and the grounds were very clean. The staff were always very friendly and accommodating! My only complaint was the bath did not hold water, which was taken care of upon request.

Review collected in partnership with Best Western

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Fate, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Daughter-in-Love brought grandchildren to see me on the spur of the moment ( 4+ hour drive from San Antonio). The staff were exceptionally helpful and upbeat. The room was very clean and comfortable and the breakfast was above all expectations. Will definitely be putting all my loved ones up in this facility when they come to visit.

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. We strive to give each guest an exceptional experience. We look forward to seeing you and your family soon. More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed one night but it was enough to interact with hotel staff. During breakfast Pamela was amazing! She was great hostess making sure that my family's needs were met. that room was great as well. Thank you very much and I can not wait to see Pamela again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Paula, our breakfast attendant, is a true gem. She has the gift of making everyone feel at home. I will pass on the kind words. More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Rooms are fine, nothing unusual, and clean. Breakfast is basic... enough to get you going. Hotel is positioned on a busy one-way frontage road. You get the hang of getting to and from it, but it is not the easiest logistically. If you reserve your room through TripAdvisor, they won't allow you to change anything upon check-in (e.g., to a... More 

Review collected in partnership with Best Western

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bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am terribly sorry you had issues at check in. That member of my staff had obviously not been trained properly on the process for Tripadvisor reservations. There should not be any problem changing credit cards at check in as long as the card holder is present. Changing room types is based on availability, of course. I hope we get... More 

Adelaide, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay at the Best Western Rockwall. The staff were very helpful and the room was large and excellent with a very comfortable bed. I would stay again as it is great value for the money spent. The only negative was that the airconditioner was a little noisy.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for the kind review. I am glad to hear you enjoyed our beds. We get compliments on them often. We will definitely look into the issue with the air conditioner. Thank you for bringing it to our attention. More 

Albuquerque, United States
1 review
4 of 5 stars Reviewed May 28, 2015

The staff was very friendly and helpful, made sure we had everything we needed. The breakfast was really good and the lady running it was very kind and friendly. Very nice hotel I would recommend. The pool area was very clean as well although the pool is not very big and it is indoor.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

My staff takes great pride in their excellent level of customer care. Thank you for spreading the word. More 

Sheridan, United States
2 reviews
5 of 5 stars Reviewed May 11, 2015

I met my daughter for Mother's Day. It was great. The breakfast was filling and varied. The room was clean and the staff was eager to please. They were always smiling and making sure we had no problems. Able to give directions to local places was also a nice touch. My second stay at this hotel and I will stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am happy we were able to help make your Mother's Day a special one. We appreciate our return guests and look forward to seeing you again. More 

Tampa, United States
1 review
5 of 5 stars Reviewed May 10, 2015

We enjoyed our stay in this hotel, clean and comfortable room. Staff are very friendly specially Ms. Paula she is "big Asset" to this hotel. God Bless her ! We will surely come here specially to see Paula!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your kind words. Paula is definitely a huge asset to the friendly atmosphere of our hotel. More 

dallas, tx
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 9, 2015

Very nice and comfortable. Would stay here again and recommend it to others, Breakfast items were good and fresh. Staff friendly and ask if anything they could do to make stay comfortable. Hotel is located to easy excess to major interstate making it convenient to get to many shopping areas and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for sharing your experience. Our staff is trained to ensure each guest has an excellent experience at the best Western Plus Rockwall Inn and Suites. More 

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