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BEST WESTERN PLUS Rockwall Inn & Suites

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996 East I-30, Rockwall, TX 75087
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BEST WESTERN PLUS Rockwall Inn & Suites
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BEST WESTERN PLUS Rockwall Inn & Suites
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190 reviews from our community

Traveler rating
    127
    32
    20
    6
    5
See reviews for
63
26
9
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
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    (190)
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    (52)
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    (41)
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    (51)
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    (46)
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arlington, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I truly enjoyed my stay. Everyone was very helpful and welcoming. The staff at the front desk were very knowledgeable and patiently answered my questions. The rooms were clean, great breakfast. The swimming pool was well kept as well with an assess to the fitness room.

Review collected in partnership with Best Western

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Winnipeg, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Had the opportunity to send a couple of days at this hotel and was very pleased with the experience. Considering the comfort and the services offered, a definite value for the money. Would definitely recommend this hotel as an option if traveling through Rockwall, Texas.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tulsa, Oklahoma, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Service, many people to help make my night great. I would recommend this hotel to my friends and business people with out and problem. Great food, clean room, and great desk personnel.Very easy access from I-35 and return to I-35.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago

Wow. Bathroom is beyond dated, paint peeling, tile missing, carpet is 70's. 5 to 7 unsupervised kids at any given time at the pool and management doesn't care. Management also can't turn up the temp in the jacuzzi, it's around 70°.....tops. Lady next door has a barking dog no other rooms available, and "nothing they can do, she's a paying... More 

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Dear Sir, Thank you for your review, your feedback will help us improve our future guest experience. I completely understand that you will feel better if we will give you discount on your stay. I will be happy to discuss with you more in details about your concerns, at this time I don't have your full name or contact number... More 

Port Lavaca, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It was a great place to stay. Only problem was with others staying in the hotel but when I called down to the front desk about it, they were dealt with immediately. Thank you Best Western Rockwall Staff!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review and appreciation. This means a lot to us we will continue to provide great service. Sincerely, General Manager More 

Sweetwater, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Kitchen supervisor was simply the "BEST" other employee's should follow in her steps. Fernando was very helpful in giving us directions to the restaurants and lake harbor. We will surely recommend this hotel to our friends and family.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for taking some time from your busy schedule to complete review. We highly appreciate your kind words, we will continue to provide superior service in future! Sincerely, General Manager More 

Madison, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed my stay in the hotel, its amazing staff here are very helpful and respectful! It was extended stay and I found hotel clean & slept comfortable all days!! Best part was Breakfast room, breakfast attendant Ms. Paula is very respectful and caring she asked me every day if I wanted anything she would also clear everyone plate... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for taking out some time from your busy schedule to complete this review. We appreciate your kind words about our staff and our service! We will continue to provide superior service, hope to see you some time in future! Sincerely, General Manager More 

Sulphur Springs, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for Valentines weekend. It was clean , nice and a good central location. Nearby restaurants and nightlife. Driveway was kinda hard to find, but we made it. Parking is kinda awkward.

Was this review helpful? Yes
bwrockwall, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for taking out some time from your busy schedule. I am happy to hear that you enjoyed your stay at our hotel. We highly appreciate your kind words. Look forward to seeing you some time in future. Sincerely, General Manager More 

Emory, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We always stay here when we are in the area. Very friendly staff and always clean! We enjoy the in door pool and Hot Tub and that is the main reason we choose Best Western but this time the Hot Tub was Green!! So we didn't get to enjoy! The pool was crystal clear.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for being a frequent guest. We value your feedback and will use it to improve your stay in the future. I apologize for the color of the hot tub. Our pool maintenance team does their best to stay on it during busy times. With 50 or more people in and out of it in a day, the color... More 

tulsa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It was great stay! Nothing to complain about would recommend to all! The staff was friendly and caring. I loved the breakfast as i realize some hotels don't serve good breakfast but you can tell the hotel went above and beyond to make their guests feel comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

The staff here at the Best Western Plus Rockwall Inn and Suites takes great pride in providing excellent customer service to each guest. We hope to see you again soon. More 

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