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BEST WESTERN PLUS Rockwall Inn & Suites

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996 East I-30, Rockwall, TX 75087
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1 room 1 guest
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BEST WESTERN PLUS Rockwall Inn & Suites
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218 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Bloomfield Hills, Michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

While driving from "up North" to "down South", we always seem to overnight in Rockwall, Texas, and we stay at the Best Western there. The price is reasonable, the beds are comfortable, the rooms are clean. But the most outstanding thing about this hotel, that puts it above all the others, is the lady who runs their breakfast program, Paula.... More 

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Las Cruces, New Mexico, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great access off the highway east of Dallas. Very comfy bed, just a real clean, safe, friendly place to stay while traveling! Close to a couple of fast food places. Front desk lady was very accommodating. That's all I have to say, but trip advisor insists I speak at least 200 words. Either they want my review or not.

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for taking the time to share your experience. We take great pride in giving every guest an exceptional experience. More 

Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Friendly staff. Place is in bad need of some updating. Bed was uncomfortable. Bathroom was gross. Toilet held water like it was going to overflow but thankfully never did. Breakfast is the usual expanded continental deal and had a good selection. In all, I have had much better stays at Best Western's but there's not much choice in Rockwall Tx.

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am surprised to hear you were not happy with our recent renovations. We have gotten great feedback from most of our guests. Our maintenance department would have gladly solved any issues for you during your stay. We actually serve a complimentary HOT breakfast including eggs, sausage, biscuits/gravy and make your own waffles. I hope you give us another chance... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 2 nights. The hotel was near by heavy traffic but I didn't hear noisy from outside traffics. The hotel was near by restaurants and a lot of others.The hotel staff was EXCELLENT!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Thank you for your review. We are happy to hear you were able to take advantage of the many restaurants and great shopping in the area. Hope to see you again. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed one night to visit a friend in the area, The room A/C took some time to cool the room, it may have needed servicing, not sure. the bed was a king, the sheets were extra soft and the bed was comfortable, a large TV, and a wonderful breakfast with the sweetest lady in attendance. We will stay again,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I am sorry to hear the AC in your room was not operating properly. My maintenance department would have gladly addressed the issue. We look forward to the chance to show you an exceptional Best Western Plus Rockwall experience. More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

everything is so beautiful, it was fun to use the pool area and the fitness room also the rooms are extremely clean, comfortable and they smell great. Beds are very comfortable. Everything was relaxing and refreshing especially when the staff greats you with a very warm welcoming smile every time you enter or go out of the hotel. Breakfast is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

It is so wonderful to hear how much you enjoyed your stay. My entire staff takes great pride in making sure each guest feels at home during their stay. I hope we get to see you again. More 

Maumelle, Arkansas
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for my dad's 20th anniversary and we were blessed to have such a nice place to stay. Rooms were clean and up to date, with small touches to go the extra distance. The staff was great but the best part was the breakfast. Not just the food but Paula, the "breakfast lady" who made it feel more like... More 

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

Happy Anniversary to your Dad! I am glad you enjoyed your stay. Paula is definitely a refreshing bonus to anyone's stay. We will gladly have you back the next time Dad's house is full. More 

United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed only one night, just passing through. The value of the hotel was very good, but the beds were lumpy. The room was ok. I like staying at best western hotels but this one needed a little updating. I can't comment on the breakfast because we were tired and missed it. But overall it was good just to stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

We have received great feedback on our recent renovations. I am sorry they did not meet your approval. I hope we get a chance to see you again. Maybe then you can take advantage of our excellent complimentary hot breakfast. More 

United States
1 review
5 of 5 stars Reviewed 5 weeks ago

very nice people, very nice room, excellent breakfast helpful staff, everything is very clean and well maintained. lobby is also very beautiful very friendly staff What a great place to stay! very professional I travel ALOT!!! Thank you all very much.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

As the Customer Service/Front Office Manager it gives me great pleasure to read such a rave review regarding my staff. It is our #1 priority to give each guest an all around exceptional experience at the Best Western Plus Rockwall Inn and Suites. Please come again. More 

San Diego, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2015

Paula is the name of the lady that works in the breakfast area. She is so sweet and friendly. Me and my kids were actually talking about how great she was after we checked out. We liked our room and the pool but the part that brought me back a few days later was Paula. Even though it was out... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review

I must agree Paula is the best. She has a special gift of making each guest feel as if they are at home in Momma's kitchen. That you for going out of your way to stay with us. We really appreciate our return guests. More 

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