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Hilton Dallas / Rockwall Lakefront

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2055 Summer Lee Drive, Rockwall, TX 75032 (Formerly Hilton Bella Harbor on Lake Ray Hubbard Dallas / Rockwall)
Best prices for: 1 room 1 guest
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Hilton Dallas / Rockwall Lakefront
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Hilton Dallas / Rockwall Lakefront
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456 reviews from our community

Traveler rating
    321
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    28
    14
    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Top Contributor
58 reviews 58 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have a upcoming reservation, which i made thru a 3rd party company. I called to request a room facing Lake Ray Hubbard. I was immediately told by Linda that i could not make any changes to my pre-paid reservation. I asked for the name of the General Manager and was given the name, James Montgomery. I was then asked... More 

Was this review helpful? Yes
HiltonRockwallMNGR, General Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for your feedback and for allowing me to speak with you on the same day you expressed your concerns. We value your comments and appreciate the opportunity to correct this issue prior to your arrival. Exceptional customer service is always our focus. As discussed on the telephone, we have taken appropriate steps to address this situation. We look... More 

Texarkana, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I like the Hilton in Rockwall, Texas. I stay here often. The rooms are nice, the staff is always friendly and helpful. The location is perfect for my needs. The title of this review is in reference to my most recent visit. I was upset that it took 10 -15 minutes to have my a valet come to assist me... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for sharing your candid feedback with us, Gary. We appreciate your loyalty to our hotel and sincerely apologize for your valet experience during your most recent stay. We agree that guests who valet with us should expect fast, friendly and efficient service. Your comments will help us in reviewing our current staffing levels and adjust accordingly. We hope... More 

Hooks, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The overall atmosphere and the amenities makes this a great place to stay. The lakeside view was excellent especially at night with the boats on the lake. The service was very good and management at this establishment was great. The food was good and the portions was plentiful.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for the great review, Robert! We’re glad to hear about your excellent experience and hope it is the first of many visits to our hotel! More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Our family spends about half the year in hotels world wide and we often find subtle difference that distinguish properties. This property has a great location, well decorated interiors and rooms, and a resort like setting as it's selling points. What suffers is customer service, little "stand offish" until you approach. Often, in "Resort like" Hilton properties (USA) they don't... More 

Was this review helpful? Yes 2
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

It is great to hear from such a seasoned traveler and we genuinely appreciate your feedback. We are constantly looking for ways to create exceptional experiences for our guests and we will take on board your candid feedback and use it to improve. Thank you choosing Hilton when you travel. More 

Murray, Utah
Contributor
19 reviews 19 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I am always happy with my stays at Hilton properties. This was a great place right on Lake Hubbard. Very clean and nice rooms as with all other Hiltons where I've stayed. If you want a lake view though then be very specific as to what you expect. We requested a lake view only to get there and find that... More 

Was this review helpful? Yes 2
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for sharing your experience, Dee! We are also glad you chose Hilton for your stay and appreciate your kind words regarding our cool bar, great location and super-comfy beds. We hope your travels bring you back to Rockwall again soon. More 

Oklahoma City, Oklahoma
Top Contributor
91 reviews 91 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Rockwall in March 2015. The woman at the front desk was a little rude, but the other staff that we dealt with during the weekend, were all very nice. The hotel grounds are really beautiful because of where it is on the lake. It is very convenient to walk to some of the nearby restaurants... More 

Was this review helpful? Yes
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for taking the time to share your feedback with us. We are glad you enjoyed our location and appreciate your willingness to return. We would like to apologize for your experience at our front desk. First impressions are very important to us and we strive to offer each guest a warm and friendly welcome. We hope you will... More 

Dallas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel is excellent. Food was wonderful and the staff was very friendly. The hotel was beautiful and clean with a great view. The billing, however, was a disaster - additional unexplained charges that still have yet to be refunded.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for the kind words regarding our wonderful food and friendly staff. We apologize for the situation with your credit card. When presented at check in the card issuer does put a hold on the anticipated amount of room and tax charges. Depending upon the financial institution, this can take a few days to clear and we apologize for... More 

1 review
5 of 5 stars Reviewed 1 week ago

Had a two night stay in Rockwall and chose The Hilton Lakeview because of the views. Our experience was excellent. Rooms were large and the view was amazing. The breakfast couldn't have been better and the service was on point!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

We appreciate the kind feedback! We love to hear that you had an excellent experience and look forward to welcoming you back. More 

Booker, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

You need to fire the managers and promote the lower level employees to managers. I wasn't impressed with night manager Lana and her the way she handled our issues. It was the lower level employee who tried to make it right. Just so everyone knows: When you make your reservation they can't guarantee your request for any size bed or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Thank you for sharing your feedback, Cathy. We sincerely apologize for the issues you encountered during your stay and specifically for the service you received. It is our goal to honor every guests specific room type request. There are occasions when unfortunately a room type might not be available (for example due to a maintenance issue or an unexpected guest... More 

Salem, OR, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a fantastic stay at this location. The staff members were helpful, friendly, and professional. The hotel was clean and provided a beautiful view. We would definitely consider staying here again!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review

Glad to hear you and your wife had a fantastic stay, Joel! We appreciate your kind words and hope to see you again in the future. More 

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