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Comfort Suites

2.5 of 5
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801 Byron Nelson Blvd, Roanoke, TX 76262
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Ranked #2 of 3 Hotels in Roanoke
A recent review
3 of 5 stars Reviewed June 22, 2015
Bobbie R Dallas, Texas, United States
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40 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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1 of 5 stars Reviewed 4 weeks ago

Staff was less than happy to be there 98% of the time, morning breakfast had sour milk and water filled "scrambled" eggs, rooms with 2 beds have 1 bed shoved up against the AC so someone will always be freezing and unable to get out of their side of the bed, TV has close to 10 stations that actually work... More 

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Dallas, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 22, 2015

Nothing fancy here, just a clean comfortable place to spend the night. Breakfast was average. The pool was quite enjoyable, and the hot tub saved my muscles after a long day of work. I will stay again next time I'm out that way.

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Tina P, General Manager at Comfort Suites, responded to this review

Dear Bobbi R., We wanted to take a moment and say "Thank You!" for choosing our Comfort Suites Roanoke location. We appreciate you sharing your stay with others and welcome you back anytime you are in the city, so do come again! Best Wishes! Karl R. - General Manager More 

Owasso, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2015

The hotel was booked almost full. We were later than anticipated. And very tired. The front desk graciously let our daughter-law who was waiting for us to check us in so that all we had to do was walk into our room. The room was a perfect accommodation for the challenges my husband has. We were so appreciative of the... More 

Was this review helpful? Yes 1
Tina P, General Manager at Comfort Suites, responded to this review

Dear Deanna H., We are so happy to hear you enjoyed both our hotel and the service we provided during your stay! I think I may have been the person who checked in your Daughter-In-Law and of course, was happy to assist with this request. Thank you for providing feedback, as I am pleased to know we were able to... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 25, 2015

My parents rented a room here on their last visit, good clean safe rooms, decent bare bones breakfast, wifi service. If you have business in the Solana complex or are visiting downtown Roanoke for the upscale restaurants, Hawaiian Falls or Texas Motor Speedway this hotel is one of the best values around!

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Tina P, General Manager at Comfort Suites, responded to this review

Hi John P! We are so happy to hear you found our hotel comfortable during your most recent stay! You are correct, our Comfort Suites does make for close and of course, affordable location when doing business in the Solana area. Thank you so much for sharing your experience with others! Please come back and stay with us again when... More 

Longview, Texas
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 20, 2015

The hotel has been there a while and it's starting to show its age, but overall still a nice place. Rooms are very clean and the mattress was comfortable. Easy access to surrounding restaurants and attractions. Very accommodating staff. Will stay again if the need arises

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Tina P, General Manager at Comfort Suites, responded to this review

Dear SRichardson86, We truly appreciate you sharing feedback and also being a loyal traveler to our property. We are definitely focused on ensuring the up-keep of the property is in order, so we will continue making updates. I confident you will be happy with our end-results. Thank you! Tina P.- General Manager More 

1 review
1 of 5 stars Reviewed December 16, 2014

I tried to cancel a multi night hotel stay after 3pm. I should have been charge one night, they charged me the full amount. They said it was cause I used expedia. I do not use expedia willing so if that was the case they need to work on there website. I feel like this hotel robbed me. I will... More 

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Tina P, General Manager at Comfort Suites, responded to this review

Dear James H., We completely understand your frustration, as 3rd party reservations can sometimes cause confusion when changes take place. We are sincerely sorry that your refund took longer than expected; unfortunately, when a guest has made a purchase with any 3rd party site, the guest must speak with that agency, as we, meaning the hotel, can only work directly... More 

Sun City, Arizona
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed long weekend - near attractions and multi-taste restaurants, from fast food to continental; Texas Motor Speedway and a water park nearby; close to upscale Southlake shopping, restaurants and theater complex. Nice and clean room with divided "living" area. Competitively priced, $10 daily pet fee. Pet friendly, as is staff - nice breakfast array.

Was this review helpful? Yes 1
Tina P, General Manager at Comfort Suites, responded to this review

Dear Gabelex, Thank you for providing such a detailed review of our property! We are happy to hear that our location fit your stay over your long weekend! I will be sure to share you kind words with our staff members. Please do come back and visit us again! Sincerely, Tina P. - General Manager More 

Asheville, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 12, 2014

Hotel staff were friendly from the get go and the room was spacious and clean. Beds were clean and comfortable. The breakfast was better than your typical free breakfast, with fresh biscuits and real eggs. There were a few hiccups, however. I'm not sure who designed the exterior of the hotel, but placing giant floodlights right outside the ground floor... More 

Was this review helpful? Yes 1
Tina P, General Manager at Comfort Suites, responded to this review

Dear FoxMulderFBI, Thank you for choosing to stay at our Comfort Suites property while visiting the Roanoake area. We truly appreciate your feedback and are on the job checking into the areas of concern from your most recent visit. We take the comfort of our guests extremely serious, therefore, we will research your areas of concern and correct accordingly. Please... More 

San Jose Ca
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed September 17, 2014

Generally have good to excellent experiences with Comfort Suites Hotels, this location we experienced some problems. Pros: Generally clean, better than average fitness center, and friendly / helpful staff. Cons: Our room was located on the ground level. It was the type with adjacent access to the neighboring room. We could hear their normal volume conversations as if they were... More 

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Tina P, General Manager at Comfort Suites, responded to this review

Dear Traverler1515, Thank you for choosing to stay at our Comfort Suites hotel. We definitely take pride in our property and servicing our guests. Therefore, we take all feedback seriously. My Chief Engineer has cleared up any issues within this room and I personally have doubled checked to ensure all work was complete. We apologize for any inconveniences this may... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2014

I stayed here for 7 nights while my daughter attended a softball tournament in the area. It was very clean and the staff was very helpful. The room was spacious and clean. Location was convenient to many attractions. It was less than 30 minutes to both Fort Worth and Dallas. There were several fabulous restaurants in town. All around a... More 

Was this review helpful? Yes
Tina P, General Manager at Comfort Suites, responded to this review

Dear Loulou928, We are happy to hear you had a great time not only at our property but also in the city of Roanoke, TX. I am pleased to know you found our hotel comfortable and staff helpful. I will be sure to share your comments with the, so they are aware that our guests do notice their hard work.... More 

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