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Holiday Inn Express Rio Grande City

2.5 of 5
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5274 East Hwy 83 & Blanco Rd, Rio Grande City, TX 78582
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Holiday Inn Express Rio Grande City
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Ranked #3 of 4 Hotels in Rio Grande City
A recent review
4 of 5 stars reviewed 4 weeks ago
William S Grand Rapids, Michigan, United States
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Grand Rapids, Michigan, United States
Top Contributor
54 reviews 54 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here with a group of clients all of whom were satisfied with the accommodations. Rooms were adequate but not particularly clean. The provided breakfast offered a bunch of choices and the food was fresh and good. The front desk staff was cordial and efficient. We were shocked to find more than a dozen police cars in the parking... More 

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South Pasadena, FL
Top Contributor
73 reviews 73 reviews
51 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 11, 2014

Business trip. Hotel was a nice break from other noisy hotels I stayed at off 83 in McAllen/Harlingen. Had room towards back of hotel & it was very quiet. Typical HIG breakfast but its nice that they list what is on the b'fast menu in the elevator instead of having you try to guess what's inside the folded over omelets.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Rio Grande City, responded to this review

Dear UpintheairGirl, Thank you for taking the time to write your review regarding your stay. I am delighted to note that despite your dissatisfaction with some aspects of your stay, you were still able to enjoy your visit. I apologize for the shortfalls, nevertheless, we are very pleased that you were satisfied with most of the amenities and services we... More 

Lake Panasoffkee, Florida
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 2, 2013

I stayed here for the week on business. The staff is rude. I had to beg for an ashtray and coffee creamer, only to be handed one package of powdered creamer. The key card had to be remade several times. The pool is nasty. The topper to all this was having to take a cold shower. When I called down... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Rio Grande City, responded to this review

Dear Amy B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service and quality which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show... More 

Texas
Top Contributor
56 reviews 56 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed October 16, 2013

The Holiday Inn Express in Rio Grande City looked nice enough from the outside, and the front desk staff was friendly and efficient. The room was simply furnished, and it looked as if the property had not been updated in a while since the television was a tube-style. That didn't bother me much. Flat screens are nice, but what I... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Rio Grande City, responded to this review

Dear 2muchstuff , Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 9, 2013

Would not have stayed anywhere else in Rio Grande City or surrounding areas. Staff was great, rooms were clean, breakfast was very good. We got 4 rooms and all the rooms were great. When we had a noise issue with one of the neighbors, the manager and his staff didn't even hesitate to upgrade us to a different part of... More 

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Comitan, MX
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 12, 2013

We were just passing through and stayed at the holiday inn express. It was not the best one that I have stayed at but was decent. You probably should not stay at a lesser hotel in this area. I do not know if I would have felt safe in cheaper hotel due to all the problems that exist on the... More 

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Shallotte, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2013

An incredibly hospitable staff who were willing to help in any way! Each time I had any questions about the local area--they were there to assist. They allowed my husband to have late, late check-out when needed, and we were appreciative of that. When the TV was not functioning properly, the young lady allowed me to change rooms immediately. In... More 

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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2012

Send parents on a little three day weekend to see family and this hotel worked really well. Customer service was great, location was great and all the ammenities were up their expectations. I recommend this location if ever in the area.

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Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2011

We stayed here for an administrative seminar pertaining to the decline of the current economy in the Rio Grande Valley. I have to say, the hotel was magnificent. with the exception of dry tortillas and beans on our hotel room floor when we checked in. The front staff, although not educationally inclined, were friendly to a certain degree. It wasn't... More 

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Dallas, Texas
Top Contributor
59 reviews 59 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2011

Pros: the room was clean and spacious Very courteous and accomodating staff Great morning breakfast Cons: hotel was a distance from Roma and various stores

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