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Doubletree Dallas / Richardson

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1981 N Central Expressway, Richardson, TX 75080
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Doubletree Dallas / Richardson
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Doubletree Dallas / Richardson
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408 reviews from our community

Traveler rating
    159
    133
    64
    36
    16
See reviews for
65
62
20
217
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (95)
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There are newer reviews for Doubletree Dallas / Richardson
See the most recent reviews
Jackson, United States
1 review
3 of 5 stars Reviewed October 14, 2014

Plumming under sink leaking....found trash can under drain pipe to catch water leak which smelled bad also. The A/C didn't seem to cool properly. However the room did have a nice veiw and a very good work area. The pillows were nice but, the mattress will need to be replaced soon. I reserved a room with a king bed a... More 

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and please accept my apology for the plumbing issues in your room. I have copied all departments on your comments and the General Manager and Engineering will investigate the issue right away. I hope you will stay with us again in the future and give us an opportunity to serve your hotel needs. The... More 

Springfield, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 12, 2014 via mobile

I've been staying at this hotel 3-4 nights/ week for 1 year while doing business in North Dallas. I tried 2 other hotels in the area before picking this one and once I stayed at this hotel, there was no reason to try anywhere else. Pros: close to highway(s), free parking on lot, many restaurants within walking distance, rooms are... More 

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Let me thank you for your positive feedback. This is very important to all of our Staff and I will be copy all departments on your comments. We appreciate your business and look forward to having you stay with us again. Sincerely, Brenda More 

Greenville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2014

Hotel was nice. The trim in the bathroom needed some work. The chairs were not particularly comfortable. The baked potato was huge. Breakfast buffet was OK. Shuttle was convenient. Too much endive in the salad. (Just kidding).

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us. I am glad you enjoyed your stay. The Fitness Facility features most of the latest fitness equipment from PreCor and I apologize if there was something you were looking for in that area that we did not have. We hope you will stay with us again in the near future. Sincerely, Brenda More 

brandon, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2014

I loved my stay! It was a very clean hotel! The staff was very polite. The only thing I wish they had a free breakfast! That is just a nice thing hotels offer. My stay there was wonderful. We will definitely stay there again next time we are in town.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for taking time to give us feedback on your stay at the DoubleTree Richardson. I am glad you found the hotel to be clean and the service met your expectations. I will share your comments with the Staff. We look forward to having you stay with us again in the future. Sincerely, Brenda More 

Diana, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 2, 2014

Hotel was nice for the price. We came down for one night stay for a cowboy game and wanted to be somewhere in the vicinity of Allen outlets. The hotel was conveniently placed for what we were looking for. I do wish the fitness center was better and had more equipment.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for selecting the DoubleTree Richardson when in the Dallas area. We appreciate your business and hope you will say with us again in the future. I am sorry the Fitness Facility did not meet your needs we have many choices for Exercise with the "State of the Art" PreCor equipment. Sincerely, Brenda More 

Irving, United States
1 review
2 of 5 stars Reviewed October 1, 2014

Don't try booking a suite at this hotel. They will say you have one and when you arrive they will not honor it. They say there are only 3 and then when you finally throw an all out fit, they magically have one available. Very poor customer service. Didn't matter we had booked in excess of 10 rooms for a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I apologize for any challenges you experienced this weekend. I tried to investigate yourr stay before responding but we did not have any wedding groups this weekend and there were no suites requested in advance on the arrivals list so I was unable to look in depth at what happened. We do have two suites that are usually booked on... More 

Amarillo
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 30, 2014

Checked into Doubletree Richardson expecting a nice Doubletree property. Found it an old hotel that they have tried to remodel but it needs to become a lesser brand of hotel or they should start over. As a Hilton Honors member expected a nice King room on upper floor but initially given a room on lower floor with two doubles. When... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I apologize for your poor experience when staying with us at the DoubleTree. The hotel is continually upgrading gettng new beds and drapes this year and this week we are upgrading our systems and adding more TV Channels. The General Manager and all Departments have been copied on your feedback and will be investigating the challenges. It is standard for... More 

Henderson, Nevada
Top Contributor
75 reviews 75 reviews
40 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 29, 2014

Having a business meeting in Richardson, Texas, I was shopping around for hotels and found this Doubletree to be offering very competitive rates directly from the Hilton web site. This hotel is right in the heart of Richardson business district with very easy access to the 75 Freeway. It really made my day to drive in and discover a Starbucks... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and the great feedback. We will share the positive comments with our Staff and hope you will give us an opportunity to serve your hotel needs when you are in the near future. Sincerely, Brenda More 

Phoenix, Arizona, United States
Top Contributor
81 reviews 81 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 29, 2014

Staying here for 8 weeks for work. Super friendly staff. Their rooms are slightly dated but nice. Mine had a drug which was helpful. Th bathrooms are on the small side but updated and nice. Meeting facilities are nice also. Good breakfast there in the mornings. Super convenient to tons of places and the freeway.

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for your feedback. Eight weeks is a long time to make a hotel room your home. We appreciate your business and are glad you have found the service levels meet your expectations. Sincerely, Brenda More 

Lufkin, United States
1 review
2 of 5 stars Reviewed September 27, 2014

Well we book the room with a Romance package. We were suppose to receive Champagne, strawberries, a complimentary breakfast for 2 in bed and a late check-out. We had to call FOUR times for the Champagne and strawberries. (which the strawberries were frozen so hard you could not eat them!) We were never told anything about how we needed to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Please first let me apologize for the chalengse you had when staying at the DoubleTree Richardson. You are correct they should have known we had a Romance Package and ask you at check in what time you wanted your amenities. I am meeting with the Food and Beverage Manager and General Manager to investigate your stay and correct the problems.... More 

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