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Doubletree Dallas / Richardson

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1981 N Central Expressway, Richardson, TX 75080
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1 room 1 guest
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Doubletree Dallas \/ Richardson
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447 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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  • Dutch first
  • English first
  • German first
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    (113)
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Centerton, Arkansas
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

This was a really nice hotel in a good location. I did have to take a point off of the review because after I had been out all day and returning to my hotel at 5:30pm and my room was not made up. The staff did respond. The breakfast was excellent with a friendly staff and nice selection.

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I would like to thank you for staying with us and for your feedback. I apologize that your guest room was not cleaned in a timely manner. If we were full sometimes it is a little later for them to complete the cleaning of rooms. I am glad you enjoyed the location and experience at the hotel. We hope to... More 

Houston, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

When housekeeping steals your family member's makeup bag, and the management doesn't respond or do anything about the matter, there can't be a positive review to complete the "experience" at this hotel. We'll certainly not be returning to the antiquated rooms, rushed breakfast buffet, or "unsafe-to-keep-your-belongings-in-the-room" hotel.

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your comments will help us in the future. We did investigate the possible theft of the makeup bag but none were turned in to lost and found and the Housekeeper assigned to your room was... More 

Dallas, Texas
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the better DoubleTrees I have stayed at over the past few years. Staff: From front desk to bartenders, the staff was exceptional all around. Rooms: Spacious and well laid out Location: A short drive to many places, there is a starbucks and Potbelly sandwhich shop in easy waking distance just on the other side of the parking lot.... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to thank you for staying with us and for taking time to give us your feed back. I have copied each department for their Managers to discuss. We look forward to having you back again, when in the area. Sincerely, Brenda More 

San Marcos, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

US Hotels have become pretty generic, and pale in comparison to those in Asia in every way except the size of the room. The usual expected stuff was there, the usual slow draining bathtub was there, the slow Internet was there, and like the bad coffee and mediocre breakfast was worth what you paid for it. I travel internationally, and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and noting it is a good business hotel in a good location. I am sorry the hotel did not meet your expectations in measuring up to many of the Asian hotels. I know Dubai is well know for their hotels and that the prices are quite a bit more than what is found in... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Do not stay here!!! I was charged a smoking fee when none of have any history of smoking. i pleded with management and after several calls to there management and unanswered calls & no return call backs and horrible customer service they still would not remove the $188 dollar smoking fee! after explaining how this could not be true. im... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I am sorry that we have lost you as a customer. After researching your comments I found you were here with a group and was smoking in the room even though we are a 100% non-smoking hotel. You were contacted by Management while on property and was told that the smoking would have to stop, however it continued. Whether it... More 

Richardson
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travel regularly and the staff at the Doubletree in Richardson are some of the very best. Stayed on the 9th floor and it was very quiet, despite a very busy freeway within sight. Clean, comfortable room. Good business center and outdoor pool. Breakfast was great with fresh made omelets. My room had refrigerator and microwave. Since this is a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and for the great feedback. We appreciate you taking the time to let us know what we are doing right. I have made a copy for each department to share with their Staff and to say thank you. We hope you will stay with us again when in the area. Sincerely, Brenda More 

Jakarta, Indonesia
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I went here for one month training at UTD together with my colleagues. My first impression was great as the receptionist never forget to offer free cookies everyday. The hotel is very good, clean, comfortable and thank you for all friendly staffs. They also have 1 dollar washing machine which enable us to stay perfect everyday without cost us too... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and for the positive feedback on the hotel and the Staff. I have shared your comments with each department and we hope you w8ill choose to use us again, whenever in the area. Sincerely, Brenda More 

Fort Worth, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I had a horrible experience with this hotel. Did talk to management after the fact but wont go there again. Everything about this place was wonderful until the day of departure. It took talking to four different people for last one of them to note that I was staying another half day,but she was extremely rude and found my complaints... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I am very sorry you had a poor experience during your recent stay with us. I am unable to be specific in addressing your problems as I am not sure what it was. You stated everything about the hotel was wonderful until the last day. I think it was the challenge of extending your stay for another half day. I... More 

Atlanta
Level Contributor
499 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
3 of 5 stars Reviewed July 23, 2015

I stay at this hotel about 6 times a year for the past 5 years and have seen the condition of the rooms become antiquated.Housekeeping is not great and the functionality of the room is not great. The rooms are large and need an upgrade.The staff is very nice and the they have a working business center. The buffet breakfast... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to thank you for choosing to stay with us. I am sorry we did not meet your expectations on your last visit. Our Owner is continually investing in the hotel and trying to keep it up graded such as all new bedding last year and the year before new carpeting. We are working with a Designer at this... More 

Temple, United States
1 review
4 of 5 stars Reviewed July 22, 2015

Very good hotel for the price. Great location in NE Dallas area in proximity to 75 and GWB turnpike and LBJ. Very nice hotel with good resturant, parking, etc. Close to Plano, Richardson and Addison. Lobby was full of local wedding parties and family events.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for taking time out of your busy schedule to give us feed back on your hotel stay with the DoubleTree Richardson. We appreciate you staying with us and hope you will stay with us again when in the Richardson area. Thank you for your business. Sincerely, Brenda More 

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