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Doubletree Dallas / Richardson

Certificate of Excellence
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1981 N Central Expressway, Richardson, TX 75080
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Doubletree Dallas / Richardson
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Doubletree Dallas / Richardson
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402 reviews from our community

Traveler rating
    159
    129
    63
    36
    15
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213
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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  • English first
  • German first
  • Spanish first
  • Any
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    (402)
  • Mar-May only
    (98)
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    (95)
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    (111)
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    (98)
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Minneapolis, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was the first Hilton Hotel I have stayed at in 20 years. My company scheduled a meeting there. The rooms were good and the staff was very accommodating. Location was very good. This was the first Hilton Hotel I have stayed at in 20 years. My company scheduled a meeting there. The rooms were good and the staff was... More 

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you so much for staying with us and your positive feedback. We are very proud of our staff and will share your comments with them The hotel's location to restaurants, other venues and major highways makes it a great place to stay. We hope you will choose to stay with us again. Sincerely, Brenda More 

Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was friendly and attentive on arrival and departure. The hotel was quiet and the room was clean and comfortable. The restaurant service and food were excellent. There was ample free parking close to the front door. Several other fast food restaurants are within walking distance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and for your great feedback. We will share this information with the Staff and the Food and Beverage Manager. I am happy that we met your expectations and look forward to having you back as a guest in the future. Sincerely, Brenda More 

San Antonio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location, with easy access to restaurants plus all places of entertainment needed. We spent a weekend, visited friends, a local Art Festival and several of your excellent restaurants. Shopping was very good, specially at the Art Festival.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for choosing to stay at the DoubleTree by Hilton. We appreciate your business and are happy that you enjoyed your time with us and the location. We hope you will choose to stay with us again, should you be back in the area. Sincerely, Brenda More 

Sarasota, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is an old one, and like so many of the Hilton brands these days, it is in desperate need of renovation. The rooms are old and worn and housekeeping needs help. The room was not clean. The carpet hadn't been vacuumed and the bathroom hadn't been cleaned. The soap from the previous guest was still on the holder... More 

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I am sorry we did not meet your expectations. Our Owner is continually investing in upgrading the property. We received new beds and drapes last year as well as furnishing and carpet in the public areas. Thank you for your feed back and I will make sure we pass along your comments to the Managers and the Staff. As you... More 

Laurel, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Upon check in at approximately 1:00 AM, I was instructed that the hotel was oversold and that my family would have to stay at the Holiday Inn down the street. I confirmed my reservation (2 rooms using points) three times including that morning. The woman working the desk was extremely rude, unaccommodating and called security to assist her as there... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to first apologize as I don't know what happened but we will be investigating. We do not send guest to the Holiday Inn very often unless we have made arrangements with our clients, in advance for large groups to be shared with the two hotels so I am not sure why they told you that. There is no... More 

Irving, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Better than holiday inn.They give you cookies when you arrive.The staff sometimes give you a coupon for free breakfast buffet for you and your family.They also have a really nice lobby.And there's a really nice smell in your room.there's also a lot of restraunts near.And the tv is huge.there is also a really nice pool a really. good view out... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to thank you for taking time out of your busy schedule to give us the positive feedback. We appreciate you staying with us and also letting us know you had a pleasant stay. We will pass this information on to our Staff and hope to see you back in the near future. Sincerely, Brenda More 

seguin
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Overall stay was good, would recommend this hotel for business or leisure. Gift shop is fun to browse around, really good price on blinged out purses. Great location with a number of good restaurants close in either direction. Enjoyed breakfast, good variety of foods.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for taking time to give us feedback on the hotel. I have passed your comments on to the different departments. I am glad we were able to meet your expectations and hope you will stay with us again in the future. Sincerely, Brenda More 

Tulsa, Oklahoma, United States
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I went to Dallas for a quick get away weekend. This place was beyond our expectations. We took notice of other recommendations and got on the 9th floor. It was very quiet, Very clean. Good waitstaff. We really enjoyed the sheets. Some reviews called them stuff but they aren't. They felt very crisp and clean. We couldn't... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for the great review. I will definitely inform each department of your feedback. It is very important to let our Associates know that they are doing well and met your expectations. We look forward to having you return in the near future and give us an opportunity to serve your hotel needs again. Sincerely, Brenda More 

Cibolo, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Regarding the stay, the hotel was OK. Now the problem--they double charged almost $500 to my credit card. And, it did not happen just to me but another co-worker. Multiple calls were made asking for the problems to be corrected. The Asst GM would not return any calls. We asked and were never connected with the GM. After numerous attempts... More 

Was this review helpful? Yes 2
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Let me start by apologizing for the challenges you experienced from your last stay. There is no excuse for not responding to a guests and assisting them with billing or any other areas of concern. The General Manager will be notified right away and he will investigate and make sure it does not happen again. Your business is important to... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

Everyone I encountered here was great!! Young lady at front desk, Jenn or Jenna was very accommodating when I asked to change rooms. People working the morning Buffett were friendly and attentive. Room was clean and hotel was in good shape. Amble parking. Ordered room service one time and it was amazing. The lady who brought it was sweet and... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and giving your feedback on the stay. I am glad you received quality service from our Associates. I am sorry you did not like the layout and location of the guest room. If you are ever unhappy with the room, please let the Desk know so we can move you to one that would... More 

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