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Doubletree Dallas / Richardson

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1981 N Central Expressway, Richardson, TX 75080
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Doubletree Dallas / Richardson
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Doubletree Dallas / Richardson
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439 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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    (113)
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Atlanta
Level Contributor
488 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at this hotel about 6 times a year for the past 5 years and have seen the condition of the rooms become antiquated.Housekeeping is not great and the functionality of the room is not great. The rooms are large and need an upgrade.The staff is very nice and the they have a working business center. The buffet breakfast... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to thank you for choosing to stay with us. I am sorry we did not meet your expectations on your last visit. Our Owner is continually investing in the hotel and trying to keep it up graded such as all new bedding last year and the year before new carpeting. We are working with a Designer at this... More 

Temple, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very good hotel for the price. Great location in NE Dallas area in proximity to 75 and GWB turnpike and LBJ. Very nice hotel with good resturant, parking, etc. Close to Plano, Richardson and Addison. Lobby was full of local wedding parties and family events.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for taking time out of your busy schedule to give us feed back on your hotel stay with the DoubleTree Richardson. We appreciate you staying with us and hope you will stay with us again when in the Richardson area. Thank you for your business. Sincerely, Brenda More 

Tyler, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

I wouldn't stay here again. The beds are full sized and not queen. The tub didn't drain. It was just an uncomfortable experience. The lobby was great. We asked for more towels and they responded with they didn't have any...

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and for your feedback. I apologize that the did not meet your expectations. All of our rooms with two beds do have standard double size beds not queens and that is noted on our site. I am glad you enjoyed the large atrium lobby. I am not sure why you were told we did... More 

Franklin, TN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very accommodating and courteous. The food was good, too. I would definitely recommend this Doubletree and will stay here again when I'm in north Dallas. Everyone went out of their way to make sure we had a good, comfortable stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

We appreciate you taking time out of your busy schedule to give us your comments. We are glad you enjoyed your stay and that the hotel and Associates met your expectations. Your feedback will be passed on to the Staff. We look forward to having you stay with us again, when in the area. Sincerely, Brenda More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We love the Double Tree Hotels! We had a great experience here, and would definately stay there again. Everyone was pleasant, kind and helpful. The lobby was absolutely beautiful. Our room was clean and comfortable. We would definately stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and your positive feedback. We will share your comments with our staff and look forward to having you stay with us again in the future. Sincerely, Brenda More 

tishomingo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Check in and out was easy! No issues with service or facilities. Hotel experience as it should be. I have recently had bad experiences with top branded hotels. This one was a pleasant excursion from that. I would stay here again

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for choosing to stay with us at the DoubleTree Richardson and for your positive feedback. It is always our goal to provide the highest quality of service and it great when we can give feedback to our Associates that they are achieving this goal. We hope you will give us an opportunity to serve your hotel needs when... More 

Rowlett, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Starting with the positive, the check in process was quick and the front desk clerk was very accommodating in getting my girlfriend and I an early check-in at 11:30 am. She gave me several options and I ultimately chose a 10th floor room away from the elevator. This was supposed to be a one night stay as I just arrived... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to thank you for your feedback. I apologize that you had issues when staying with us. There is usually a lot of noise associated with cleaning the rooms so I am sorry that you had a bad experience due to it. Check-in is at 3:00PM and it does cut down on the noise after that time. If there... More 

Richardson, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is well located for the Dallas Richardson area. The amenities are vefry good and if you don't wan tto ue the restaurant there is an excellent sellection of places within a short walk or drive.,

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and your positive feedback. I am glad you enjoy the great location to restaurants and other venues. The hotel is a perfect location to area businesses. We hope you will choose to stay with us when you are in the area again. Sincerely, Brenda More 

Houston, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in town to meet with DFW area clients. Hotel was a short 15 minute easy drive from Love Field. The hotel itself is easily accessible to Route 75, the Turnpike, the Galleria, downtown, etc. First impressions: The hotel was clean and the staff inviting. Physically, the hotel seemed a little dated but don't let that throw you...the staff is... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and we appreciate your feedback. We are very happy that you had a good experience wit the hotel and found the accommodations comfortable. Your comments will be passed on to the staff to reinforce the customer service. When in the area again, I hope you will choose to stay with us. Sincerely, Brenda More 

Richardson, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was extremly concerned to find in the middle of the night a half empty bottle of water (that was placed like it was a fresh bottle). shampoo and conditioner that were almost empty and obviously used not to mention a used bar of soap in the shower rack!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and I apologize for your poor experience. I have never heard of anything like this happening in the past and I assure you it will not happen again. I have the Director of Housekeeping and the Assistant General Manager looking into the incident. Once again forgive us for not meeting the expectations of a... More 

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