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Doubletree Dallas / Richardson

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1981 N Central Expressway, Richardson, TX 75080
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2X HHonors Points
Best prices for: 1 room 1 guest
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Doubletree Dallas / Richardson
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Doubletree Dallas / Richardson
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416 reviews from our community

Traveler rating
    161
    137
    65
    37
    16
See reviews for
67
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223
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Campo, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were here for my nieces graduation from UT-Dallas. The location of this hotel was perfect. Easy to get to and near the college. The staff was very friendly and helpful. The breakfast in the morning is awesome! Lots of choices and having a made to order omelet was delicious!

Review collected in partnership with DoubleTree by Hilton

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Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is very nice with a very helpful staff. The hotel is 12 floors, IIRC, with the 9th floor designated as a Hilton Honors floor. The rooms are comfortable and fairly spacious. There didn't seem to be a standard goodie area, but instead there is an actual shop with treats and such. The store is nice, but is not... More 

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NYC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Love the warm cookie, employees are very helpful. We had a conference and everyone were satisfied with their rooms. Breakfast was great. The only thing is that the internet wasn't so great. Easy check-in and check-out

Review collected in partnership with DoubleTree by Hilton

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Imperial, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

This is the hotel of choice for my business in Richardson due to the friendly staff. The rooms are outdated but the service and friendliness of the staff outweighs the outdated decor. The bathroom doors in any room I have stayed in are dry rotted at the bottom. The refridgerators dont work in some rooms and other do not have... More 

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and I am glad you have enjoyed the customer service, provided by our Associates. I will pass this information on to each department. You are correct that we do not have refrigerators or microwaves in all the rooms. We have them in rooms for long term stays so you lucked into getting them. I... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is great, including front desk personnel who were extremely friendly. Especially the 3 women who worked in the bar. Food is good from the restaurant, breakfast is great. Location is a great area.

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us at the DoubleTree by Hilton Dallas/Richardson. We appreciate your patronage and positive feedback. We are happy the hotel met your expectations and look forward to having you back in the near future. Sincerely, Brenda More 

Houston, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff at this hotel was remarkably unhelpful when I left an item behind in my room. Not only did they give me the run around for several days, but when someone finally located my missing item, they wouldn't mail it to me and demanded that I send pre-paid postage to them first. Two bucks worth of postage and they... More 

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I want to apologize for the challenges you experienced during your stay with the DoubleTree by Hilton Dallas/Richardson. Unfortunately everything left in the rooms goes to the "Lost & Found", located in Housekeeping, which the Front Desk Staff does not have access to. I am sorry you did not expect to pay for the return of the item. This is... More 

Austin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stay at this hotel whenever we visit Austin. From check in to check out the staff are friendly and cheerful. Jessie (bartender) has an incredible memory of guests and their favorite beverages. That kind of personal touch makes this a special place.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and your positive feedback about the Staff. I have passed your comments on to the other Department Heads so they can share this information. Thank you for letting us know about Jessie and the great customer service. I hope you will stay with us again, when in the area. Sincerely, Brenda More 

Clearwater/Tampa Bay Florida
Top Contributor
148 reviews 148 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently stayed for a couple of nights while in town on business. Front lobby staff was great, bartender not very. I was greeted as Honors member and since I had checked in on-line getting my key and up to my room was quick and easy. While waiting for coworkers in the bar (which was fairly busy) I ordered a Bourbon... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and giving us your feed back. I will pass the information to all of our departments so they can address each item with their Staff. I am glad your room was comfortable and quiet. We look forward to having you return to stay with us again, when in the area. Sincerely, Brenda More 

Little Elm, Texas
Top Contributor
320 reviews 320 reviews
59 hotel reviews
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here as it was close to the Eisemann Center where my daughter's dance recitals were taking place. The hotel was nice and convenient. The staff was friendly and helpful. The room was comfortable but the bathroom was small especially for a family of four. The walls were thin and you could clearly hear the noise from the hall... More 

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for choosing to stay with us and for the feedback you provided. I have copied your comments for the Staff and thank you for your positive comment. I apologize that the breakfast buffet did not meet your expectations and have let the Food and Beverage Director know so they can see how they can enhance it. We hope... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay here for a work trip. Very friendly staff and clean, comfortable accommodations. The fitness center could be bigger, but that would be my only suggestion. Other than that, all good. For some reason, I am being required to type more words - not sure that's a helpful feature, TripAdvisor!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you so much for staying with us and your positive comments. We are happy that you enjoyed your stay and that you found our staff friendly and accommodating. I have passed your comments on to each department. We hope you will stay with us again in the future. Sincerely, Brenda More 

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