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All 18 Richardson hotels

Doubletree Dallas / Richardson

3.5 of 5 Hotel   |   1981 N Central Expressway, Richardson, TX 75080
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72%
Ranked #7 of 18 Hotels in Richardson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Joseph C Tampa, United States
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel staff was wonderful. Alex, the manager, was on top of everything making the week long stay one of the best I have had at any hotel. Jimmy behind the bar was so personable and eager to start a conversation, it felt like I was at home with family. Overall a great experience, I will be coming back as... More

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and for the great feedback. It is always important to know how we are doing. I have copied each department on your feedback and will let Alex and Jimmy know what a great job they did. We look forwar to you staying with us in the future. Sincerely, Brenda More

Edmond, Oklahoma
Top Contributor
67 reviews 67 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for OU/Texas and everything was as good as it always seems to be. The only complaint I'd have, and it's a minor quibble, is that my Hilton preferences clearly state "high floor, away from elevators" and our room was the first one on the 5th floor as you stepped off the elevator. I mean - when you're the... More

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for selecting the DoubleTree Richardson for your stay Texas - OU weekend. I apologize for your inconvenience and ask that you do stay with us again and when making your reservation specify away from the elevator. We were sold out and I am sorry we were unable to provide your preferences. Please give us an opportunity to make... More

Fort Lauderdale, Florida
1 review
2 of 5 stars Reviewed 1 week ago

This is a lovely property if you don't have to use the catering and banquet staff. Overworked staff, smelly meeting room, high turn over, unresponsive Director of Catering and Assistant General Manager, no attention to detail, humorless servers...what a mess.

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Jackson, United States
1 review
3 of 5 stars Reviewed 1 week ago

Plumming under sink leaking....found trash can under drain pipe to catch water leak which smelled bad also. The A/C didn't seem to cool properly. However the room did have a nice veiw and a very good work area. The pillows were nice but, the mattress will need to be replaced soon. I reserved a room with a king bed a... More

Review collected in partnership with DoubleTree by Hilton

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us and please accept my apology for the plumbing issues in your room. I have copied all departments on your comments and the General Manager and Engineering will investigate the issue right away. I hope you will stay with us again in the future and give us an opportunity to serve your hotel needs. The... More

Springfield, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've been staying at this hotel 3-4 nights/ week for 1 year while doing business in North Dallas. I tried 2 other hotels in the area before picking this one and once I stayed at this hotel, there was no reason to try anywhere else. Pros: close to highway(s), free parking on lot, many restaurants within walking distance, rooms are... More

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Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Let me thank you for your positive feedback. This is very important to all of our Staff and I will be copy all departments on your comments. We appreciate your business and look forward to having you stay with us again. Sincerely, Brenda More

Greenville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was nice. The trim in the bathroom needed some work. The chairs were not particularly comfortable. The baked potato was huge. Breakfast buffet was OK. Shuttle was convenient. Too much endive in the salad. (Just kidding).

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for staying with us. I am glad you enjoyed your stay. The Fitness Facility features most of the latest fitness equipment from PreCor and I apologize if there was something you were looking for in that area that we did not have. We hope you will stay with us again in the near future. Sincerely, Brenda More

brandon, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I loved my stay! It was a very clean hotel! The staff was very polite. The only thing I wish they had a free breakfast! That is just a nice thing hotels offer. My stay there was wonderful. We will definitely stay there again next time we are in town.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for taking time to give us feedback on your stay at the DoubleTree Richardson. I am glad you found the hotel to be clean and the service met your expectations. I will share your comments with the Staff. We look forward to having you stay with us again in the future. Sincerely, Brenda More

Diana, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel was nice for the price. We came down for one night stay for a cowboy game and wanted to be somewhere in the vicinity of Allen outlets. The hotel was conveniently placed for what we were looking for. I do wish the fitness center was better and had more equipment.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

Thank you for selecting the DoubleTree Richardson when in the Dallas area. We appreciate your business and hope you will say with us again in the future. I am sorry the Fitness Facility did not meet your needs we have many choices for Exercise with the "State of the Art" PreCor equipment. Sincerely, Brenda More

Irving, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Don't try booking a suite at this hotel. They will say you have one and when you arrive they will not honor it. They say there are only 3 and then when you finally throw an all out fit, they magically have one available. Very poor customer service. Didn't matter we had booked in excess of 10 rooms for a... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I apologize for any challenges you experienced this weekend. I tried to investigate yourr stay before responding but we did not have any wedding groups this weekend and there were no suites requested in advance on the arrivals list so I was unable to look in depth at what happened. We do have two suites that are usually booked on... More

Amarillo
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Checked into Doubletree Richardson expecting a nice Doubletree property. Found it an old hotel that they have tried to remodel but it needs to become a lesser brand of hotel or they should start over. As a Hilton Honors member expected a nice King room on upper floor but initially given a room on lower floor with two doubles. When... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Brenda W, Manager at Doubletree Dallas / Richardson, responded to this review

I apologize for your poor experience when staying with us at the DoubleTree. The hotel is continually upgrading gettng new beds and drapes this year and this week we are upgrading our systems and adding more TV Channels. The General Manager and all Departments have been copied on your feedback and will be investigating the challenges. It is standard for... More

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Additional Information about Doubletree Dallas / Richardson

Address: 1981 N Central Expressway, Richardson, TX 75080
Phone Number:
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Dallas / Richardson 3.5*
Number of rooms: 294
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Also Known As:
Doubletree Dallas / Richardson Hotel Richardson
Radisson Hotel Dallas North
Radisson Richardson
Richardson Radisson

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