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Courtyard Dallas Richardson at Spring Valley

3.0 of 5 1000 South Sherman, Richardson, TX 75081
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Certificate of Excellence 2014
Courtyard Dallas Richardson at Spring Valley
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Courtyard Dallas Richardson at Spring Valley
Courtyard Dallas Richardson at Spring Valley
Courtyard Dallas Richardson at Spring Valley
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95 reviews from our community

Traveler rating
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    12
    3
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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consum1
Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property is located off a main street and was under construction for renovations to rooms and lobby but was still very quiet. There is a Chilie's restaurant and a Waffle House next to Hotel. Freeways were close and Walmart down the street. I was on a trip driving from Phoenix to Houston and stopped to get some badly needed... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for your feedback about your recent stay with us. I'm so glad you enjoyed your stay even during our construction. We are giving our hotel a much needed revamp. I sure hope you will decide to stay with us the next time your travels bring you to the Richardson area. P.S. Thank you for the nice comments about... More 

Huntsville, Texas
Top Contributor
126 reviews 126 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 11, 2015

Why my favorite? This is a modern, clean place in a great location that still has the classic Courtyard style--including buffet breakfast and free coffee in the lobby. A small number of people like the Bistro concept that most Courtyards have gone to--I do not. I hope this one never changes. It's also worthwhile to note the petty reviews about... More 

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello Tony9876, Thank you for such a nice review. I always enjoy reading comments commending our staff, especially from our Platinum guests. You may not have heard, but we are beginning a major renovation project in February, where we will be installing a Bistro. While I understand from your comments that it's not your favorite, I hope that won't keep... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 27, 2014

The property was okay and the room was relatively nice, but it's supposed to be a non-smoking property. I was awaken by the smell of cigarette smoke coming from a neighboring room late at night. When I went into the hall the smell was strong. Guests were smoking in their rooms, which is against hotel policy. When I contacted the... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for taking the time to write a review about our hotel. We take each guest comment very seriously. With that being said, I apologize that we dropped the ball on your recent stay. With the information you provided will give me an opportunity to focus my training efforts on handling situations like this with my night staff. Again,... More 

1 review
2 of 5 stars Reviewed December 24, 2014

The staff is rude and No management is on site. They ask for a huge deposit and charge you for breakfast. I will not stay here again. I would rather go down a couple streets to Comfort Suites they have free breakfast and nice rooms with great service. I would pay extra for service.

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you again for your feedback. Your issues and concerns have been addressed with the correct personnel. Thank you again. More 

Allen, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

The staff is very helpful and friendly, and the rooms are comfortable if a bit worn. I understand they will be updating it soon; the only downside to that is, if I understood the manager correctly, after the renovation it won't be a category 1 hotel anymore, so it will take more points to stay there without paying cash. :-(

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello technovelist, You are correct that it will probably cost more points per night after our renovations are complete; but, I hope you'll still find it to be a good value. Our renovation will include all guest rooms, the entire lobby and dining area, as well as our meeting rooms and interior courtyard. I hope you will have an opportunity... More 

Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

Previously left a glowing review of the property. Stayed again the next month and wanted to pass on this bit of information. If you are paying cash for the room and having them swipe your card for incidentals they do not hold the usual $20 per night as the other Courtyard properties. Budget for them to hold at least $100....even... More 

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CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for taking the time to share your thoughts about our hotel. You are correct we do authorize your credit card $100.00 for cash paying guest for incidentals. I also want to thank you for the nice comments you said about my staff. I will definitely pass on this information in our next staff meeting. Best Regards, Anthony S.... More 

Virginia USA
2 reviews
4 of 5 stars Reviewed November 3, 2014

My family and I stay here once per quarter and have been for over 5 years. The staff is always efficient and hard working. Ms. Michelle is a wonderful woman who manages the Dining Room at Breakfast and is Professional, Friendly, and compassionate about her job. We do not hesitate to recommend this place.

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hi Kathy B, Thank you for such kind words about Michele, our Breakfast Attendant. We feel lucky to have her! More 

Benton, La
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 21, 2014

Stayed here 3 nights while in town for the State Fair. Rooms were comfortable and beds were great! Only thing we did not like was placement of the tv, which was placed beside the bed on the dresser rather than across from the foot of the bed. The beds are placed in a way so they are against your bathroom... More 

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Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hi bassadict69, Thanks for the great review of our hotel. I hope you enjoyed the fair. More 

Killeen, Texas
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 7, 2014

I reserved a two queen room and a king room with Marriott Reward points for our family of five. I requested for the two rooms to be connecting since it was for the adults to have a little privacy at times. Prior to checking in, I called the hotel to see if the request was noted in their reservation system.... More 

Was this review helpful? Yes 2
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello AlwaysTDY, It is always a pleasure to read such great comments about our team, and I appreciate you taking the time to recognize them. I will be sure they all see your kind words. More 

Katy, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 30, 2014

We arrived late on Friday with a reservation. Were met by really nice staff who had us out of the office and in our room in less than 10 minutes. Very efficient. We paid the extra $5 to add breakfast to our room, and were glad we did. The attendant taking care of the area was OUTSTANDING! She had a... More 

Was this review helpful? Yes 1
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello Hoosintex, Thank you for the nice review. I share these with the team each week. Also, we think the Courtyard Spring Valley is very happening! Hope to see you again soon. More 

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Additional Information about Courtyard Dallas Richardson at Spring Valley

Address: 1000 South Sherman, Richardson, TX 75081
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Dallas Richardson at Spring Valley 3*
Number of rooms: 149
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Also Known As:
Courtyard Dallas Richardson At Spring Valley Hotel Richardson
Courtyard Richardson
Richardson Courtyard
Richardson Marriott
Hotel Style:
#3 Family Hotel in Richardson
#6 Business Hotel in Richardson

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