We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Courtyard Dallas Richardson at Spring Valley

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
1000 South Sherman, Richardson, TX 75081
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Courtyard Dallas Richardson at Spring Valley
Professional photos View all
Browse nearby
Courtyard Dallas Richardson at Spring Valley
Courtyard Dallas Richardson at Spring Valley
Courtyard Dallas Richardson at Spring Valley
Write a Review

97 reviews from our community

Traveler rating
    39
    40
    13
    4
    1
See reviews for
27
15
20
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (30)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (21)
All months
Denver, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The place looks great, but they're still working on it. It's frustrating to wake up to drilling and non-working elevators. But once they're finished, it'll be worth the wait. I asked to get a small discount on my room for being woken up, but they wouldn't do it. They gave me some "points" on my rewards account. Oh well, just... More 

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello Tylor S. Thank you for your review. I was disappointed to learn that you were disturbed by our renovation, and am greatful for the opportunity to investigate the drilling sound you heard, as well as the challenge with the elevator. I have checked both elevators, and they are working this morning, and there have been no other reports of... More 

Boston
Top Contributor
95 reviews 95 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 14, 2015

I would give my experience 2 stars if not for the friendly staff. The property is under renovations. But that did not really bother my stay. What made my stay unpleasant was the lack of considerations or thought when assigning rooms. The hotel was not busy and had plenty of rooms. The girl that checked me in put me right... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for your feedback regarding your recent stay with us. You mentioned we had plenty of rooms and purposely placed you next to the stairs with a family with kids next to you. We are under renovations with 1/3 of the rooms out for renovation. I apoligize that we were unable to get you transfered into another room. We... More 

consum1
Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 17, 2015

This property is located off a main street and was under construction for renovations to rooms and lobby but was still very quiet. There is a Chilie's restaurant and a Waffle House next to Hotel. Freeways were close and Walmart down the street. I was on a trip driving from Phoenix to Houston and stopped to get some badly needed... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for your feedback about your recent stay with us. I'm so glad you enjoyed your stay even during our construction. We are giving our hotel a much needed revamp. I sure hope you will decide to stay with us the next time your travels bring you to the Richardson area. P.S. Thank you for the nice comments about... More 

Huntsville, Texas
Top Contributor
140 reviews 140 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 11, 2015

Why my favorite? This is a modern, clean place in a great location that still has the classic Courtyard style--including buffet breakfast and free coffee in the lobby. A small number of people like the Bistro concept that most Courtyards have gone to--I do not. I hope this one never changes. It's also worthwhile to note the petty reviews about... More 

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello Tony9876, Thank you for such a nice review. I always enjoy reading comments commending our staff, especially from our Platinum guests. You may not have heard, but we are beginning a major renovation project in February, where we will be installing a Bistro. While I understand from your comments that it's not your favorite, I hope that won't keep... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 27, 2014

The property was okay and the room was relatively nice, but it's supposed to be a non-smoking property. I was awaken by the smell of cigarette smoke coming from a neighboring room late at night. When I went into the hall the smell was strong. Guests were smoking in their rooms, which is against hotel policy. When I contacted the... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for taking the time to write a review about our hotel. We take each guest comment very seriously. With that being said, I apologize that we dropped the ball on your recent stay. With the information you provided will give me an opportunity to focus my training efforts on handling situations like this with my night staff. Again,... More 

1 review
2 of 5 stars Reviewed December 24, 2014

The staff is rude and No management is on site. They ask for a huge deposit and charge you for breakfast. I will not stay here again. I would rather go down a couple streets to Comfort Suites they have free breakfast and nice rooms with great service. I would pay extra for service.

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you again for your feedback. Your issues and concerns have been addressed with the correct personnel. Thank you again. More 

Allen, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

The staff is very helpful and friendly, and the rooms are comfortable if a bit worn. I understand they will be updating it soon; the only downside to that is, if I understood the manager correctly, after the renovation it won't be a category 1 hotel anymore, so it will take more points to stay there without paying cash. :-(

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hello technovelist, You are correct that it will probably cost more points per night after our renovations are complete; but, I hope you'll still find it to be a good value. Our renovation will include all guest rooms, the entire lobby and dining area, as well as our meeting rooms and interior courtyard. I hope you will have an opportunity... More 

Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

Previously left a glowing review of the property. Stayed again the next month and wanted to pass on this bit of information. If you are paying cash for the room and having them swipe your card for incidentals they do not hold the usual $20 per night as the other Courtyard properties. Budget for them to hold at least $100....even... More 

Was this review helpful? Yes
CourtyardSpringV, Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Thank you for taking the time to share your thoughts about our hotel. You are correct we do authorize your credit card $100.00 for cash paying guest for incidentals. I also want to thank you for the nice comments you said about my staff. I will definitely pass on this information in our next staff meeting. Best Regards, Anthony S.... More 

Virginia USA
2 reviews
4 of 5 stars Reviewed November 3, 2014

My family and I stay here once per quarter and have been for over 5 years. The staff is always efficient and hard working. Ms. Michelle is a wonderful woman who manages the Dining Room at Breakfast and is Professional, Friendly, and compassionate about her job. We do not hesitate to recommend this place.

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hi Kathy B, Thank you for such kind words about Michele, our Breakfast Attendant. We feel lucky to have her! More 

Benton, La
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 21, 2014

Stayed here 3 nights while in town for the State Fair. Rooms were comfortable and beds were great! Only thing we did not like was placement of the tv, which was placed beside the bed on the dresser rather than across from the foot of the bed. The beds are placed in a way so they are against your bathroom... More 

Was this review helpful? Yes
Brian F, General Manager at Courtyard Dallas Richardson at Spring Valley, responded to this review

Hi bassadict69, Thanks for the great review of our hotel. I hope you enjoyed the fair. More 

Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (9)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question