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Hilton Garden Inn Dallas / Richardson

Certificate of Excellence
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1001 W Pres George Bush Tpk, Richardson, TX 75080
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Hilton Garden Inn Dallas / Richardson
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Hilton Garden Inn Dallas / Richardson
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345 reviews from our community

Traveler rating
    252
    60
    19
    10
    4
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94
45
32
157
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (89)
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Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was near to where I needed to be and provided the right balance of amenities. Rooms were clean and quiet. I would recommend staying here. No lunch available in the restaurant so plan on going to a nearby restaurant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great comments, and we appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and that you found us to have the 'right balance of amenities.' I'm especially pleased that you would choose to stay with us again, as we want all of our guests to feel welcome. Thanks again, and we... More 

NYC, United States
1 review
4 of 5 stars Reviewed 1 week ago

All was good except the only challenge was sleeping through a loud heater/airconditioner buzz which apparently is the same for the other rooms. The breakfast buffet, cleanliness, staff, internet and location was good and being able to invite clients for business meetings worked out well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. While I'm glad to see that overall, your stay with us was a good one, I do apologize for any inconvenience you experienced on behalf of your room's AC unit. I've forward your comments to my engineer to investigate, and appreciate you bringing this to our attention.... More 

Stow, United States
1 review
5 of 5 stars Reviewed 1 week ago

the bartendar paulina was amazing. She was ready to serve and great customer service for dinner as well. It was a great room cleanliness and great atmosphere. The food was very good. Ate there 2 out of the 4 nights we stayed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great comments, and we so appreciate you staying with us. I'm so glad to see you had a pleasant experience at our hotel, and especially that my team - including Paulina - helped to make your stay a good one. It's our pleasure having you as our guest, and hope to welcome you back soon. Thanks... More 

Shawnee Mission, Kansas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here multiple times since it's opening. My husband needs an accessible room because he is disabled. We are yet to be disappointed by this hotel, its quality of rooms, food, & staff!!!! My husband & I actually caught a GI bug from our grand kids who were NOT staying at the hotel. The front desk staff sent up... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What a wonderful review! Many thanks for the kind words, and we so appreciate you continuing to choose our hotel when visiting the area. I'm delighted to see that your stays with us have been good ones, but I am especially pleased that my team's guest service and care helped to make your most recent stay a memorable one. I've... More 

Chappell Hill, TX, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Billing was not communicate with the front desk. Front desk personal seemed to be bothered by the problem and offered no alternative . Assigned a room next to the elevator on the first floor. Ask for another room and was told was sold out. After insistance they found another room .

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for reviewing your stay, and on behalf of my team, I am sorry to see your experience was not a memorable one. I apologize for the confusion with billing, and the location of your room, and I'm glad that we were able to accommodate you. I've forwarded your comments to my team for their review, and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent value and service would not hesitate to stay again at this hotel. The restaurant staff were very helpful and the breakfast prepared to order was very well done and satisfying a great start to each day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

So glad to see your stay with us was a good one, and we appreciate you choosing our hotel. Glad our accommodations and amenities met your needs, and especially that you were able to enjoy a nice breakfast in our lobby restaurant. It's our pleasure having you as our guest, and we look forward to welcoming you back! Sincerely, Terry... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was teach a class and needed a bigger space quickly. Hilton was able to accommodate a request within 24 hours. Everything from the space, table setup, and food was delivered exactly as promised. The staff was able to quickly respond to a couple of extra requests. Would definitely use this space again!

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the wonderful comments, and we appreciate you choosing our hotel. So glad to see your event went well, and that our facility, catering and guest service all met you and your guests' needs - and especially on short notice. Above all, I'm delighted to see that you would choose our hotel again, as we want all of... More 

brooklyn
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

For a chain hotel abutting a highway, we were very pleasantly surprised. Decor is contemporary and non depressing, free shuttle to nearby points v useful, staff friendly and breakfast satisfying -- impressed with healthy options (fresh fruit, oatmeal bar).

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the great comments, and we appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and that you enjoyed our decor and accommodations. We hope the next time you're in the Richardson area, we can look forward to welcoming you back! Sincerely, Terry Martinez General Manager, Hilton Garden Inn Dallas/Richardson Award-winning... More 

Smyrna, Tennessee
Top Contributor
50 reviews 50 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 16, 2015

We loved this hotel. The staff at the front desk and the restaurant and bar were wonderful. The hotel was clean and appealing to the eye. Couldn't have asked for a better place to rest our heads while visiting family in the area. We will be back! What a great value in a easy to get to location.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What a delightful review, and many thanks for choosing our hotel. So glad you enjoyed your stay, and that our accommodations and amenities met your needs. I'm especially pleased that my team's guest service helped to make your stay a memorable one, as we want all of our guests to feel right at home. Thanks again, and we hope to... More 

Oklahoma City, Oklahoma
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

We stay at the hotel about twice a year when we visit Plano for a getaway. I always have to get the handicap room with the roll in shower. This time I forgot to ask for the shower stool when I made the reservation and so when we arrived on Friday evening and I realized there wasn't one in the... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great review, and we so appreciate you continuing to choose our hotel each year when visiting the area. I'm glad to see your stays have been pleasant one, and especially that my team's guest service helps to make your experience a memorable one. I'm pleased that we were able to secure a shower stool for you,... More 

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