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Hilton Garden Inn Dallas / Richardson

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1001 W Pres George Bush Tpk, Richardson, TX 75080
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Hilton Garden Inn Dallas / Richardson
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Hilton Garden Inn Dallas / Richardson
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364 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Tulsa Ok, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wonderful experience while staying at this Hilton Garden Inn. We were staying there while in Dallas for a family reunion. All of our family members were staying there and it was a very relaxing place for all of us to have an opportunity to visit. Every employee was very professional and helpful. Food was very name. Breakfast server, tall with... More 

Review collected in partnership with Hilton Garden Inn

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Gonzales, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Showed up unannounced under stressful circumstances, and the staff took great care of us. The location was convenient, the food was exceptional, and the service by all was a terrific experience. Thanks!

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

First and foremost, my team and I wish your family a speedy and full recovery. I am very sorry such an unfortunate event led you to stay the night with us, but we do appreciate you choosing our hotel, and are glad to see your stay was a pleasant one, despite the circumstances. I've forwarded your comments to my team,... More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A very nice hotel for the price. Quiet, comfortable and clean. The way a hotel should be. If you are planning on coming to the DFW area, and need a great place to rest your head with a good price, I strongly recommend this place.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Wow - many thanks for the great feedback, and we so appreciate you choosing our hotel! Delighted to see your stay with us was a good one, and especially that it was "the way a hotel should be." I've forwarded your comments to my entire team, as I know they will enjoy reading them. We all work hard to ensure... More 

Dallas, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

easy access to major roads, clean, and the staff is great. easy access to many other events and sites. The staff is excellent, bending over backwards to assist always. ADA concerns are well addressed. The fitness center is well equipped. I could not have asked for a better stay.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What great comments! Many thanks for the review, and we appreciate you choosing our hotel. So glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I am especially pleased that my team's guest service helped to make your experience a memorable one, as we want all of our guests... More 

Olive Branch, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. It is maintained well, the staff is knowledgeable. All I will say is give yourself at least an hour time to have breakfast. Servers are somewhat slow and out of place. The food was good when they actually got it to me.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the feedback, and we so appreciate you choosing our hotel. While I'm pleased to see that, overall, your stay with us was a good one, I do apologize for the slow service you experienced during breakfast. We want our guests to enjoy a great meal in a timely manner before they start their day, and I'm sorry... More 

Sulphur Springs, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful. The staff was friendly and helpful. The room was comfortable, clean and cheerful. We really enjoyed the pool. It was in a great location with lots of activities, restaurants and entertainment to choose from. An overall wonderful experience.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

We so enjoyed reading your review, and appreciate you choosing our hotel. Glad to see your stay with us was a pleasant one, and especially that you were able to spend some time in our pool! Now that the summer heat is in full swing, the indoor pool is a nice respite from the weather. Many thanks again for the... More 

Melbourne, Australia
Level Contributor
182 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This HGI appeared located in a very business orientated area of Dallas. There were no other hotel or restaurants within short driving distances. No problem if one arrives in a motor vehicle. The decor and layout of the hotel is very modern and pleasant to the eye. Spacious foyer and welcome area and bar/dining area. Even the open business area... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great review, and we appreciate you choosing our hotel. Glad to see your stay was a good one, and especially that we were able to upgrade you as a Diamond member. I've passed along your comments to my team, to ensure we're not overlooking any opportunities to improve our overall service. We want all of our... More 

Honolulu
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I arrived at this hotel in the very early morning hours (1am) after spending the entire day on two flight segments. Upon arrival, I encountered (was not greeted) the front hotel clerk and was assigned my pre-assigned room. The clerk was not welcoming in any way and being a Hilton Diamond member, was never once thanked or greeted as such.... More 

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for reviewing your stay, and on behalf of my team, I apologize for the issues you encountered at check-in and in your room. We value your loyalty and business as a Hilton HHonors Diamond member, and our goal to provide every guest with exemplary service. I've forwarded your comments to my team (including housekeeping and the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

my car got rob and they took the back seat, don't park your car here it isn't safe and the staff doesn't even care, they have no camera, rude management, front desk was amazing though, overall a bad experience

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you for reviewing your stay, and on behalf of my team, I am sorry to see your stay with us was not a pleasant one. We have filed an incident report regarding your vehicle, and I have followed up with my team to ensure we are not overlooking any opportunities to provide exemplary guest service, regardless of the situation.... More 

Lubbock, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is an excellent hotel offering a great value. Very clean rooms. Lots of amenities. Great centralized location, close to major freeways. Great bar area. The weekend bartender "Troi" is absolutely outstanding. She is a delight! I have been pleasantly impressed with the quality of their food, whether dining in-room, at the bar or in the restaurant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the great review, and we so appreciate you choosing our hotel. Glad to see your stay with us was a good one, and especially that my team's guest service - in particular Troi - helped to make your stay a memorable one. I've forwarded your comments to everyone as I know they'll enjoy reading them.... More 

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