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Hilton Garden Inn Dallas / Richardson

Certificate of Excellence
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1001 W Pres George Bush Tpk, Richardson, TX 75080
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1 room 1 adult
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Hilton Garden Inn Dallas \/ Richardson
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429 Reviews from our TripAdvisor Community

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Houston
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel delivered on every level...cleanliness, friendliness and affordability. Very nice facility and rooms. Great beds and pillows. All the amenities. Perfect stay. We will definitely go back to this hotel when in the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 03mommat
Sioux Falls, South Dakota
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location is not the best as it is right by the highway. However, the rooms are solid and you do not hear any road noise. Also, the room was very clean and smelled great. This hotel was the most restful part of the business trip. Well worth the rate and I would stay here again.

Helpful?
Thank AC_Travel_PM
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the review, and welcome to our hotel. Glad to see your stay with us was a pleasant one, and that you enjoyed a restful, clean and comfortable experience. I'm especially glad you'd choose to stay with us again! Thank you, and we hope to welcome you back soon! Sincerely, Terry Martinez General Manager, Hilton Garden... More 

Spartanburg, SC, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was the 4th time staying at this hotel. The customer service is exceptional. The breakfast and kitchen staff are so helpful. The breakfast buffet and breakfast service is a delight each year we visit.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John H
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the fantastic review, and we so appreciate you continuing to choose our hotel when visiting the Richardson area! I'm delighted to see your experiences with us have been good ones, and especially that our hospitality has helped make your stays memorable ones. I've forwarded your comments to my team, as I know they'll all enjoy reading them.... More 

Houston, TX, United States
1 review
4 of 5 stars Reviewed 1 week ago

The breakfast could be a little better. The omelet was very thin and dry as well as the hash browns. The coffee was great as well as the fruit. The wait service was pretty good, but the waiter could have been a little more friendly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wendell H
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for your review, and we appreciate you choosing our hotel. I'm sorry to see your experience at breakfast was not a memorable one, and I apologize we fell short of expectations. I've forwarded your comments to my team for their review, as we are always looking for opportunities to improve. Should your travels bring you back to the... More 

1 review
5 of 5 stars Reviewed 1 week ago

Service at the hotel was great and breakfast buffet had a good variety of choices. Room was clean and wifi was easy to use. Very good choice for business trip. Gym was clean and easy to access, indoor pool also nice.

Helpful?
Thank VANESSA G
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the great review, and welcome to our hotel! Glad to see you enjoyed a pleasant stay, and I'm delighted you were able to experience much of what we have to offer. We appreciate you choosing our hotel and hope to welcome you back soon! Sincerely, Terry Martinez General Manager, Hilton Garden Inn Dallas/Richardson Award-winning Hilton... More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was in town to visit some people for a weekend and stayed a night at this hotel. Very new, clean, well maintained, and great location right off the freeway near all the major businesses and attractions in the Richardson and Plano areas. No complaints. As an HHonors member, they left me a personalized note and two free bottles of... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Yasir S
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What a wonderful review! Many thanks for the kind words, and welcome to our hotel. Very glad to see you enjoyed a your stay, and that we were a comfortable 'home away from home' while you were in town to visit friends. We appreciate you choosing our hotel, and hope to welcome you back soon! Sincerely, Terry Martinez General manager,... More 

Georgetown, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

5 minutes to check in, staff knew I was a Hilton Gold Member and I was in my room relaxing in record time. Room was clean, nice lounge area to relax and good internet service to get work done. Breakfast was very good as well.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David P
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What great comments, and welcome to our hotel! Many thanks for the review, and thank you for your loyalty as a Hilton HHonors Gold member. I'm glad to see you enjoyed a pleasant stay with us, and that my team was warm and welcoming. We appreciate you choosing our hotel, and hope to welcome you back soon! Sincerely, Terry Martinez... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Service at this hotel was great except the service in the restaurant. Service was slow at night, tables not cleared and kitchen slow getting food out. Buffett at was great, food very good.. Rooms clean very nice facility..

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank U7231CDjamesc
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for reviewing your stay, and welcome to our hotel. While I'm glad to see that, overall, you enjoyed a pleasant stay with us, I do apologize for the lapse in service during dinner in our lobby restaurant. I've shared your comments with my team to look for opportunities to improve our guest experience, and appreciate you bringing your... More 

Little Rock, Arkansas
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was great for my business overnight. All of the staff I interacted with was pleasant, helpful and cheery. I couldn't single one out as they were all great. The room was clean, very comfortable. I will put this place on the top of the list for my next usiness trip to the area.

Helpful?
Thank cmrud81
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What wonderful comments, and many thanks for the great review! I'm so pleased you enjoyed a comfortable stay with us, and that our accommodations and amenities met your needs. I am especially glad that my team was warm and welcoming, as we want all of our guests to feel right at home! We appreciate you choosing our hotel, and hope... More 

Salisbury, United Kingdom
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a new establishment so everything is in very good condition. I had dinner here as there doesn't seem to be too much around, I might be wrong. the server was efficient and friendly but the quality of the food wasn't great. This chain always delivers on the rooms and breakfast but I've never had a great dinner. Never... More 

Helpful?
Thank Ian D
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great review, and welcome to our hotel! I'm glad to see you enjoyed an overall pleasant stay with us, and that our accommodations, amenities and hospitality met your needs. I appreciate you sharing your dining experience with us, as we rely on guest feedback to improve our overall experience. We appreciate you choosing our hotel, and... More 

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