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Hilton Garden Inn Dallas / Richardson

Certificate of Excellence
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1001 W Pres George Bush Tpk, Richardson, TX 75080
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Hilton Garden Inn Dallas / Richardson
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Hilton Garden Inn Dallas / Richardson
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352 reviews from our community

Traveler rating
    257
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Vermilion, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is really a great place to stay. The rooms are very spacious and clean. The bed was very comfortable. The breakfast is more than expected and very well served and everything was fresh. This is a place that one would return to and recommend to others.

Review collected in partnership with Hilton Garden Inn

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Emporia, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn is a wonderful place to stay. It's conveniently located and easy to get to. The rooms are clean and the beds are very comfortable. The staff is friendly and go out of their way to assist you. The food in the continental breakfast as-well-as the restaurant is above average with many choices. How could you have... More 

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What a wonderful review! Many thanks for the great comments, and we appreciate you choosing our hotel. So glad to see you enjoyed your stay, and that our accommodations and amenities met your needs. I'm especially pleased my team was warm and welcoming, as we want all of our guests to feel right at home. Thanks again, and we hope... More 

Houston, TX
Top Contributor
58 reviews 58 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night, but all was well. Nothing to criticize. Our room was nice, clean. The staff was friendly. A couple of oddities though: 1) The website says that the rooms include "adjustable Garden Sleep System bed". There was nothing in the room that I could find to address the "adjustable" part of this benefit. I had to... More 

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great feedback, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a good one, and thank you very much for bringing the "oddities" to our attention. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service, and especially... More 

Richardson, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great hotel for our family and friends while attending our wedding. Everyone commented how nice the accommodations were. Breakfast was excellent and we enjoyed the bar. Appreciated the shuttle service for our guests to and from the wedding & reception.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

So glad you enjoyed your stay with us, and we appreciate you choosing our hotel. Hope you also enjoyed the wedding, and I'm glad we were able to be a part of a special weekend. I'm pleased our accommodations and amenities met your needs, and that my team was warm and welcoming. It's our pleasure having you as our guest,... More 

Jacksonville, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

The front desk tried to charge me for taxes even though I had presented a tax exempt form at check in. In an attempt to resolve the issue, they tried manipulating the room rate and ended up double charging me for one night. During the final week of my stay, the front desk asked me to change rooms (even though... More 

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you for reviewing your stay, and we appreciate you choosing our hotel. On behalf of my team, I apologize you encountered some issues during your stay, and that your experience was not a memorable one. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall experience, and appreciate you bringing these... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The location was prefect, the staff were friendly and accomadating. The room was extrememly clean and the bed very comfortable. There was a some type of event at the hotel the weekend I was there and several of the guests I believe were on the same floor I was so it was somewhat loud the first night but otherwise a... More 

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great review, and we appreciate you choosing our hotel. While I'm glad to see that overall, your stay with us was a pleasant one, I do apologize for the noise issues you experienced during your first night. I've forwarded your comments to my team to ensure we're providing the best service possible for all of our... More 

RICHARDSON, TX, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this Hilton on Business many times and when I arrived early my room wasn't ready. They pushed up the cleaning of my room and offered me something to drink and snack while I waited. Staff is friendly and courteous.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the great review, and my team and I appreciate you choosing our hotel. Glad to see your stay with us was a pleasant one, and especially that we were able to accommodate you quickly when you arrived early. We also appreciate you continuing to choose our hotel when visiting the area, and it is our... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed April 17, 2015

The hotel was near to where I needed to be and provided the right balance of amenities. Rooms were clean and quiet. I would recommend staying here. No lunch available in the restaurant so plan on going to a nearby restaurant.

Review collected in partnership with Hilton Garden Inn

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great comments, and we appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and that you found us to have the 'right balance of amenities.' I'm especially pleased that you would choose to stay with us again, as we want all of our guests to feel welcome. Thanks again, and we... More 

NYC, United States
1 review
4 of 5 stars Reviewed April 16, 2015

All was good except the only challenge was sleeping through a loud heater/airconditioner buzz which apparently is the same for the other rooms. The breakfast buffet, cleanliness, staff, internet and location was good and being able to invite clients for business meetings worked out well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. While I'm glad to see that overall, your stay with us was a good one, I do apologize for any inconvenience you experienced on behalf of your room's AC unit. I've forward your comments to my engineer to investigate, and appreciate you bringing this to our attention.... More 

Stow, United States
1 review
5 of 5 stars Reviewed April 13, 2015

the bartendar paulina was amazing. She was ready to serve and great customer service for dinner as well. It was a great room cleanliness and great atmosphere. The food was very good. Ate there 2 out of the 4 nights we stayed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great comments, and we so appreciate you staying with us. I'm so glad to see you had a pleasant experience at our hotel, and especially that my team - including Paulina - helped to make your stay a good one. It's our pleasure having you as our guest, and hope to welcome you back soon. Thanks... More 

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Amenities