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Hilton Garden Inn Dallas / Richardson

Certificate of Excellence
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1001 W Pres George Bush Tpk, Richardson, TX 75080
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Hilton Garden Inn Dallas / Richardson
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Hilton Garden Inn Dallas / Richardson
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339 reviews from our community

Traveler rating
    248
    59
    18
    10
    4
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93
45
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152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (339)
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    (85)
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    (93)
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    (88)
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1 review
5 of 5 stars Reviewed yesterday NEW

Excellent value and service would not hesitate to stay again at this hotel. The restaurant staff were very helpful and the breakfast prepared to order was very well done and satisfying a great start to each day.

Review collected in partnership with Hilton Garden Inn

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was teach a class and needed a bigger space quickly. Hilton was able to accommodate a request within 24 hours. Everything from the space, table setup, and food was delivered exactly as promised. The staff was able to quickly respond to a couple of extra requests. Would definitely use this space again!

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the wonderful comments, and we appreciate you choosing our hotel. So glad to see your event went well, and that our facility, catering and guest service all met you and your guests' needs - and especially on short notice. Above all, I'm delighted to see that you would choose our hotel again, as we want all of... More 

brooklyn
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

For a chain hotel abutting a highway, we were very pleasantly surprised. Decor is contemporary and non depressing, free shuttle to nearby points v useful, staff friendly and breakfast satisfying -- impressed with healthy options (fresh fruit, oatmeal bar).

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for the great comments, and we appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and that you enjoyed our decor and accommodations. We hope the next time you're in the Richardson area, we can look forward to welcoming you back! Sincerely, Terry Martinez General Manager, Hilton Garden Inn Dallas/Richardson Award-winning... More 

Smyrna, Tennessee
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel. The staff at the front desk and the restaurant and bar were wonderful. The hotel was clean and appealing to the eye. Couldn't have asked for a better place to rest our heads while visiting family in the area. We will be back! What a great value in a easy to get to location.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What a delightful review, and many thanks for choosing our hotel. So glad you enjoyed your stay, and that our accommodations and amenities met your needs. I'm especially pleased that my team's guest service helped to make your stay a memorable one, as we want all of our guests to feel right at home. Thanks again, and we hope to... More 

Oklahoma City, Oklahoma
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at the hotel about twice a year when we visit Plano for a getaway. I always have to get the handicap room with the roll in shower. This time I forgot to ask for the shower stool when I made the reservation and so when we arrived on Friday evening and I realized there wasn't one in the... More 

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MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great review, and we so appreciate you continuing to choose our hotel each year when visiting the area. I'm glad to see your stays have been pleasant one, and especially that my team's guest service helps to make your experience a memorable one. I'm pleased that we were able to secure a shower stool for you,... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

not up to my expectations for a Hilton. Service was very poor when asking for things. Attitude not open and friendly when checking in. Maybe it was just the clerk at the time. Not inviting. Rented the banquet room had to continue to adjust room temperature which was never done. Guest was fanning all night. Food count was off as... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you for your feedback, and on behalf of my team, I am sorry that your experience with us was not a memorable one. I have followed up with my AGM and catering team regarding your event, and they explained that they had spoken with you and refunded 100 percent of all service charges for your event, and given you... More 

Baton Rouge, Louisiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Meh. Stayed there over the 2014 Thanksgiving holiday. Booked with their AAA rate that included breakfast. Had to argue with them when they said that breakfast was not included in our rate - and my husband was the only one of us that ate breakfast for a couple of those days. They eventually did find it and apologized but there... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for reviewing your stay, and we appreciate you choosing our hotel. I'm sorry to see your stay was not a memorable one, and thank you for bringing your concerns to our attention. I've forwarded your review to my team for their review, and to ensure we're not overlooking any opportunities to improve our overall service. Should... More 

Moore, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a very nice stay and rooms are nice and clean with great large pillows. The AC unit was a little confusing to operate but everything in the room was good. Feel like they should offer some type of toast/pastry/bagel or some fruit for breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Thank you very much for reviewing your stay, and my team and I appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one, and that you enjoyed a comfortable stay. We do offer a cooked-to-order breakfast daily, which includes a cold buffet, in our lobby restaurant. It's our pleasure having you... More 

Katy, Texas
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 10, 2015

Stayed here for business. Great property that is taken care of by the entire team. Rooms are clean. Lobby and dining are kept in great shape too. Front desk team are Amazing. One of the best Hilton Garden Inn properties that I've stayed at in a long time.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

What wonderful comments! Many thanks for the feedback, and we appreciate you choosing our hotel. So glad to see you enjoyed your stay, although I do apologize for the noise issue you experienced from the nearby Fitness Center. I'm especially pleased that my team was warm and welcoming, as we want all of our guests to feel right at home.... More 

Plani, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2015

Great Hotel, with the right amenities. Close to the telecom corridor, restaurants, and health markets. The staff is courteous and professional. The food and beverage depts are solid, delivering tasty snacks/breakfast/lunch/dinner.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this review

Many thanks for the great comments, and we appreciate you choosing our hotel. Glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased you enjoyed our food and beverage amenities and offerings, and I've forwarded your comments to my team, as I know they'll enjoy reading them.... More 

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