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All 18 Richardson hotels

SpringHill Suites Dallas Richardson / Plano

2.5 of 5 Hotel   |   3251 E George Bush Turnpike, Richardson, TX 75082
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Ranked #2 of 18 Hotels in Richardson
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
MonBon7 Franklin, Tennessee
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67 reviews from our community

Traveler rating
    40
    21
    1
    3
    2
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22
9
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin, Tennessee
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It would be hard to find any other hotel with such gracious, helpful and cheerful staff. The rooms are large and clean with a contemporary flair. There is a microwave and refrigerator. Also, there is a nice sitting area and desk. the Wifi worked well. The breakfast served each AM was very good. There is a small bar in the... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms were is the best thing I can say about this hotel. It's in the middle of no where. No food for miles. Absolutely nothing. Concept is green. Nothing comes on without a key. Lighting is absolutely horrible. Fan, heat, AC unit sounds like freight train all night long. OMG i am so freaking tired i didnt rest a bit... More 

Was this review helpful? Yes
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

We receive many favorable comments about the layout of our guest rooms and I'm disappointed that we didn't meet your satisfaction. I will have my maintenance team inspect the fan noise from the guest room air conditioning and heating unit, I appreciate you giving me that feedback. More 

Top Contributor
90 reviews 90 reviews
43 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for business. Very clean and comfortable. Room was spacious. Refrig and microwave in room. Desk work area was functional and can even see TV from that area. Shower area is separate from toilet. Could use a brighter light over sink in shower area to use mirror. Light in the toilet room was bright but the sink there is... More 

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Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

Thank you very much for your recent review; we're pleased that you enjoyed the hotel accommodations at our SpringHill Suites by Marriott Dallas Richardson/Plano. I have noted your comments regarding the light over the bathroom mirror and will definitely consider this upon future renovations and upgrades. Thank you again for your business, we certainly appreciate it! More 

Arlington, Texas
Top Contributor
68 reviews 68 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 9, 2014

Very nice modern hotel with many amenities I like. The separate toilet and shower is a simple arrangement but a well received layout for a room. The mattress was very comfortable. I had to check the maker and it was Beautyrest. Great selection with the fluffy pillows and furniture to relax. The whole hotel was climate control. Some hotels have... More 

Was this review helpful? Yes 1
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

Thank you for your recent review on trip advisor, I'll be honored and pleased to share your comments with our team. Our staff takes great pride to ensure our guests enjoy their accommodations and we're pleased that you enjoyed the guest room layout and climate controlled environment. Thank you again for staying at SpringHill Suites Dallas Richardson/Plano, we appreciate your... More 

Texas
Top Contributor
58 reviews 58 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 23, 2014 via mobile

Newer hotel which is refected in decor. The rooms are quiet, spacious, clean, and well decorated with high ceilings.The toilet and shower are seperate rooms which make it more convenient for dressing. Nice sitting area with sofa bed with small refrigerator, microwave. We are Marriott rewards members and tennd to use Marriott properties exclusively. In the past year, we have... More 

Was this review helpful? Yes
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

Thank you for being Marriott Reward members, we appreciate your loyalty to the brand; especially, SpringHill Suites. I am pleased you liked the room layout and room amenities and I’ll be pleased to share your comments with our team members. Thank you again for your business, we certainly appreciate it! More 

Waco, TX
2 reviews
5 of 5 stars Reviewed November 20, 2014

Simply great hotel with great service! We brought a group of approximately 30 people to stay at this hotel - from the very beginning was impressed! Kathleen Mitchell is the sales director and she went out of her way to accommodate our group! All of our rooms were grouped together - so nice - especially with a group of kids!... More 

Was this review helpful? Yes
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

I am excited to share your comments with our hotel staff, especially Kathleen and Maggie; I’m pleased they made your stay more enjoyable. We certainly are proud of their contributions and hard work they display each and every day towards achieving customer service excellence! We appreciate the opportunity to host your group in the future and look forward to your... More 

Madison, Georgia
Top Contributor
159 reviews 159 reviews
42 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

nice hotel and friendly staff and I liked that they had a small bar in the lobby too. The free breakfast was also first class. My complaints: no welcome gift as a Marriott Gold member - I was told it was for Platinum members only and more concerning is my wake up call never came. All that said I still... More 

Was this review helpful? Yes 1
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

Thank you for your comments regarding your stay at SpringHill Suites Dallas Richardson/Plano; we're pleased that you enjoyed our friendly staff, complimentary breakfast and evening bar offerings. I apologize you didn't receive your scheduled wakeup call and will review with my Front Office Manager our wakeup call procedures to ensure this doesn't happen in the future. Thank you again for... More 

Senior Contributor
49 reviews 49 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 11, 2014

Very clean rooms, comfy beds, good A/C, good sound-proofing, better breakfast than many....if the front desk staff could just step it up a bit, I would gave given this property 5 stars. We checked in around 6:00 pm. There was only one customer in front of us and she was 1/2 done when we walked in. Still, we waited nearly... More 

Was this review helpful? Yes 1
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

Thank you for your feedback regarding the check-in process, I will review your comments with our Front Office Manager and we apologize that we didn't provide you with a quicker check-in process. I will also investigate why your guest room supplies were not present upon arrival. Your attention to details will assist us in improving our customer service delivery and... More 

Houston, TX
Top Contributor
52 reviews 52 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 21, 2014

Nothing new to add to the reviews of others. The staff is great and does as well as possible with this property. Location was great for us. Clean, well maintained. My complaints - like others - involve the design of the rooms. Both bath rooms (toilet and shower) are directly across from the beds, and they have opaque doors. So... More 

Was this review helpful? Yes 1
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

I appreciate your comments regarding the guest room bathroom layout and the fact that the bathroom fan is connected to the light switch. Your comments have been forwarded to our design team so that we can implement your comments into future buildinig plans. I'm pleased you enjoyed your stay and our staff hospitality. Thank you again for your feedback and... More 

Amarillo, Texas, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014

The room was very clean and comfortable. Hotel seemed to be newly updated. Nice breakfast with options for low carb dieters. The only downside was that we could hear doors slamming up and down the halls all night; otherwise, a pleasant stay. Would stay again.

Was this review helpful? Yes
Jerry E, General Manager at SpringHill Suites Dallas Richardson / Plano, responded to this review

I read your review and appreicate the feedback regarding your recent stay at our Springhill Suites by Marriott at Dallas Richardson/Plano. Your comments will be reviewed with my Front Office Manager to determine if we could've enhanced your stay by selecting a different room location for you. Thank you again for your business, we appreciate it! More 

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Additional Information about SpringHill Suites Dallas Richardson / Plano

Address: 3251 E George Bush Turnpike, Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Dallas Richardson / Plano 2.5*
Number of rooms: 100
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Hotel Style:
#2 Family Hotel in Richardson
#2 Business Hotel in Richardson

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