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Hyatt Regency North Dallas/Richardson

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701 East Campbell Road, Richardson, TX 75081 (Formerly The Richardson Hotel)
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Hyatt Regency North Dallas/Richardson
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Hyatt Regency North Dallas/Richardson
Hyatt Regency North Dallas/Richardson
Hyatt Regency North Dallas/Richardson
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259 reviews from our community

Traveler rating
    92
    83
    55
    10
    19
See reviews for
38
41
20
129
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • All months
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Dallas, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My cousin had her wedding reception here. The overall experience was fair. The staff were not as customer service friendly as I would have wanted or expected. Catered food by the hotel was excellent!! Hotel otherwise was clean, attractive, and ambiance was good.

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel staff went above and beyond the call of duty on several occasions! One such incidence was when the maid service accidentally took one of my wife's pillows that she brought with us. Upon being notified the supervisor over the department personally visited our room to offer her apologies and to get a description. Within 15 minutes she returned... More 

Was this review helpful? Yes 2
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a week at Hyatt at 17th floor and loved it. Nice big room, clean, and a comfy bed which I think is re most important. Free Coffee in room and lobby, TV, free Wifi. A nice bar with snack options. The breakfast is Ok. All in all a good choice for a businessman.

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Austin, TX
Top Contributor
69 reviews 69 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Nicely updated older hotel. Very good housekeeping. White linen. Spacious room. Free ear plugs and whitenoise app show they care about the quality of their guests' sleep. Next to large freeway. Upscale looking. I did not eat in the restaurant. The only negative is that at night, guests must part far from the front entrance to the hotel. This is... More 

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Collinsville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was very nice and the staff was friendly. The Location is excellent with easy access to highway 75. There are plenty of good restaurant options within walking distance. The rates were very reasonable and they didn't charge extra for parking, which if you go into Dallas can be an added expense. I would stay here again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Austin, Texas, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hyatt Regency North Dallas is always my go to hotel when I am staying in the area. The staff and the amenities are excellent. They treat you as a valued Hyatt Platinum guest. The option for a late checkout is always appreciated as I often have breakfast meetings and would prefer to not have to rush to get out... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Room was very clean and comfortable. Food was good too. Staff was very friendly and helpful. We did not go outside of the hotel once we were there as roads were icy and it was dangerous to drive. My daughter got sick and needed the room to be clean and staff was very nice about it.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
David S, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at The Hyatt Regency North Dallas would like to thank you for taking the time to review our hotel. We are very happy you had such a wonderful stay and hope you will stay with us again in the future. Sincerely, David Santiago Assistant Front Office Manager Hyatt Regency North Dallas More 

Scottsdale, Arizona
Top Contributor
129 reviews 129 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very nice service and bright and clean hotel. Not really out of the ordinary for the area, but they were friendly and happy staff. I enjoyed my stay and would be happy to stay here again given the opportunity.

Was this review helpful? Yes 1
David S, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at The Hyatt Regency North Dallas would like to thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and are looking forward to your next stay. We hope to see you again soon. Sincerely, David Santiago Assistant Front Office Manager Hyatt Regency North Dallas More 

Quebec City
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Rooms are nice and really clean, support staff is great. Gym is nice too. That's about it. Attended the same convention as a prior reviewer. When I got there, they couldn't find my reservation. Had to argue to get the convention's rate for the night and not the crazy rate (1.5+ x convention rate). I don't think much of the... More 

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David S, Front Office Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at The Hyatt Regency North Dallas would like to thank you for taking the time to review our hotel. We would like to apologize for the inconsistencies with your bill. We pride ourselves on providing authentic hospitality, however from your review we definitely have some room for improvement. Clearly this is a training opportunity for our agents to ensure... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Never, ever stay at a Hyatt hotel. Because our clothing retained an odor of smoke from social activities earlier in the evening, we were evicted at 11 at night and when we refused to leave police were called. Despite finding no evidence of anything and passing a sobriety test, the night manager demanded we leave anyway, then had the gall... More 

Review collected in partnership with Hyatt Hotels

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