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Hyatt Regency North Dallas/Richardson

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701 East Campbell Road, Richardson, TX 75081 (Formerly The Richardson Hotel)
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1 room 1 guest
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Hyatt Regency North Dallas\/Richardson
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (325)
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    (85)
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    (97)
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    (59)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The worst Hyatt experience I have ever encountered. I checked in on 4/11 for a 3 night stay with Darryl. He was unprofessional, slow and mediocre. I've been a Hyatt platinum member for 3+ years and I've stayed at a variety of Hyatt's. Hyatt staff is always well trained and friendly. This was certainly not the case with Darryl. Upon... More 

Was this review helpful? Yes 1
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Thank you for sharing your experiences about your recent visit. I would like to sincerely apologize for the issues you encountered while staying with us including our failure respond when the issue was brought to our attention. We are capable of delivering great service and will use your comments to review our processes and correct our deficiencies. Best Regards, Ben... More 

Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice experience at a high rise hotel competing in the suite with free breakfast era. Be careful of accidentally getting charged $15 for wifi internet that should be free. Staff was very nice. Panoramic view of Richardson was kinda cool.

Was this review helpful? Yes
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Uppertexside, Thank you for writing about your experiences at the Hyatt Regency North Dallas. My apologies for the billing error with Wifi and we have since changed the splash page so it clearly states complementary versus the upgraded bandwitdh. Please come see us again soon. Ben Logan More 

Addison
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I lived in the shadow of is place for a decade and didn't know it was here. I thought downtown was the only one ,being attached o Reunion Tower . Let me tell you this is a wonderful place to stay. Friendly staff and easy parking. Best of all the rates are substantially better. My wife and i decided we... More 

Was this review helpful? Yes
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Dear Justin0111 M, Thank you very much for writing about your experiences at the Hyatt Regency North Dallas. It is great to hear about your interactions with our team and that you enjoyed our pool. Please come see us again soon. Ben Logan More 

Augusta, Georgia
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I knew as soon as I checked in that this was going to be an above-average hotel stay. I had reserved two king-bed rooms for me and my daughter, but I wanted adjoining rooms. Since there were no adjoing king rooms available, I was given a free upgrade to a two-queen room adjoining a king bed room. It was terrific... More 

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Dear Kajode_50, We at the Hyatt Regency North Dallas would like to thank you for taking the time write a review of our hotel and share your experience with us. We are very happy to hear we could exceed your expectations. We can also come through on some of your suggestions we do have microwaves and refrigerators available upon request... More 

Atlanta
Level Contributor
498 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hyatt Regency Hotel in Dallas/Richardson, Texas is a well run hotel with up to date rooms that are extremely clean. Very nice front desk staff. Good in room internet.Nice business center.Good breakfast buffet.

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Dear Dealmaker, We at the Hyatt Regency North Dallas would like to thank you for taking the time write a review of our hotel and share your experience with us. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, David Santiago Assistant Front Office Manager Hyatt Regency North Dallas More 

Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visiting North Dallas in a short business trip. The hotel is well located if you need to be somewhere close. The rooms started to fade long time ago, food is poor, and the pool and the fitness room definitely need some investment. True that there are not many alternatives in the area, and rates are more than reasonable. Still, the... More 

Was this review helpful? Yes 1
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Dear Hank Qu Thank you for taking the time to write about your experiences. And thank you for recognizing the service provided by the hospitality team as they appreciate hearing feedback. My apologies for the experience with your meal as we normally hear positive comments on our menu. I will send you a private message to seek additional feedback. Please... More 

Dallas
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel was nice, but beds were very uncomfortable. Room was to have King bed, but had doubles and due to it being booked for a soccer club we did not get moved. Breakfast was great. Bar & Grill for food was amazing. Nice gym and pool. Very clean rooms. Hot shower which helped with back pain from very uncofmortable beds.... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at the Hyatt Regency North Dallas would like to thank you for taking the time write a review of our hotel and share your experience with us. I would like to apologize for the inconveniences you experienced. We can definitely soften the bed for you during your next stay and we have addressed the room service staff about recovering... More 

Weston, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very clean and comfortable. The pool area is lovely. The buffet breakfast was delicious and the staff very accommodating (adding tables for us, etc.). I felt that the air-conditioning was blasting in the room, but my husband loved it. Mattress was a little too soft for me but there were lots of pillows. Parking was convenient without... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at the Hyatt Regency North Dallas would like to thank you for taking the time write such a lovely review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, David Santiago Assistant Front Office Manager Hyatt Regency North Dallas More 

Roseville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice clean place to stay. The staff is friendly. The restaurant options are great. The hotel is walking distance to many restaurants too. They have a nice pool and small gym. I stay here one week every month; the room and service is always great.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

We at the Hyatt Regency North Dallas would like to thank you for taking the time write such a lovely review of our hotel. With so many stays I do hope you are taking advantage of our Hyatt Gold Passport Membership. We are glad you enjoyed your most recent stay and hope to see you again soon. Sincerely, David Santiago... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Hyatt North Dallas for a 4 day seminar. The seminar was on site, so the selection was based on that alone. This is not a 5 star resort in anyways. The rooms were clean, staff was very pleasant and professional. The breakfast buffet has everything needed to get the day started. This is a good enough... More 

Was this review helpful? Yes
David S, Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Dear Dominique C, thank you for taking the time to write such a lovely review. We at the Hyatt Regency North Dallas are glad we could impress you and will be happy to see you again the next time you are in the area. Sincerely David Santiago Assistant Front Office Manager Hyatt Regency North Dallas More 

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