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Hyatt Regency North Dallas/Richardson

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701 East Campbell Road, Richardson, TX 75081 (Formerly The Richardson Hotel)
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Hyatt Regency North Dallas\/Richardson
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396 Reviews from our TripAdvisor Community

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Henley-on-Thames, United Kingdom
Level Contributor
202 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ive used quite a few hotels in Richardson in past 6 months and frankly been disappointed by all of them . There seems to be a glut of run down poorly managed properties in the area owned by the big companies (Hyatt, Hilton etc), I was recommended the Hyatt Regency for my most recent trip and its a step above... More 

Helpful?
Thank Martynjw
Tulsa, Oklahoma
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I've stayed here several times over the last 2 years. The Hyatt Regency, North Dallas, remains one of my favorite Regencies. Yeah, it's not the most modern, but the staff really tries hard to make me feel welcome. I enjoy the fitness center, bar, and breakfast buffet every time I come. Tip to fellow Diamonds staying here for the first... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank davemha
Texas
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for an event at the hotel. Check in staff was great as was the check out staff. Beautiful hotel. Nice clean room on the 18th floor, a little cramped and small, but for our purposes this was not a problem. Elevators were plentiful and fast, but be ready, the doors close quickly! Bed was clean and comfortable, Plenty... More 

Helpful?
Thank Roadling
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Greetings Roading, Thank you for completing a review on the Hyatt Regency North Dallas. It is great to hear that our friendly staff helped ensure that your visit was enjoyable and relaxing. Our team does a wonderful job of making each interaction personalized and special. Thanks also for providing the photos! We look forwarding to seeing you soon. More 

Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Its your typical business type hotel in the local area, close to the major freeway so you will hear the noise. It can be noisy so ask for a quiet room if you handle the noisy traffic. The restaurant is nice and the staff are good too. They offer a breakfast buffet and its very busy in the morning. If... More 

Helpful?
Thank Daniel Y
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here one night over the weekend. The check in was smooth. I went to my room on the 14th floor and the previous occupant's room service tray was still outside the door at 5 PM. The room itself was nice but could use a refresh. For the rate I paid, it met expectations.

Helpful?
Thank Frank B
Round Rock, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

I will never stay at a Hyatt again. Bed was terrible. Service was terrible. Their idea of making things right was to offer a $30 discount, yet not applying it to my bill. You have sold me on the value of Hilton Hotels. Hyatt doesn't even come close to Marriott or Hilton. They are more of the Motel 6 or... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Lori K
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Hi Lori K, Thank you for your review, responding to my invitation, and allowing us to make things right. I would like to apologize for the discomfort with our beds during you visit. We are very proud to say that we will have new beds in every room by early February 2016. Thank you again. More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My stay started with a very friendly woman at check in who helped me out tremendously and helped me to get dinner at the in house h-bar. The rest of the front desk staff I encountered was very nice and friendly. The room was cleaned and we'll stocked and the wait staff did a great job of keeping everything clean... More 

Helpful?
Thank Sunni B
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Hi Sunni B, Thank you for completing a review on the Hyatt Regency North Dallas. It is great to hear that our friendly staff helped ensure that your visit was enjoyable and relaxing. Our team does a wonderful job of making each interaction personalized and special. Sorry about the thermostat and glad to hear worked out. Please come see us... More 

DC, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Front desk staff was very friendly and accommodating. This hotel is just off I75 at Cambell Road, near plenty of restaurants and convenient to many location in North Dallas/Plano/Richardson. Would be happy to return.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Ruth J
Ben L, General Manager at Hyatt Regency North Dallas/Richardson, responded to this review

Greetings Ruth J, Many thanks for the Trip Advisor Review. We are proud to have such wonderful Front Desk team members that strive to ensure each guest is given personalized attention. As you noted we offer easy access to Dallas, Plano, Frisco and other North Dallas cities, and only 5 minutes to UT Dallas, so our location is ideal. Hungry?... More 

Austin, Texas
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 6, 2016

Second attempt to stay here; the first visit in 2014, they turned the AC/Heat off without notice. When I complained, I was moved to another nearby hotel. The mgr invited me to stay again. I am very glad I did. Although the hotel room's decor was dated, the bed was clean and comfy, the TV was flatscreen with good selection... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank margarita0708
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