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Renaissance Dallas Richardson Hotel

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4.0 of 5
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900 E. Lookout Drive, Richardson, TX 75082
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1 room 1 adult
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335 Reviews from our TripAdvisor Community

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Denver, Colorado
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this location the last few times that I have been in town. The amenities are great, great staff and great executive lounge. The rooms are pretty up to date and the overall experience has been great!

Helpful?
Thank Guyindenver
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

I'm nearing the end of my two week stay here on business. Don't get me wrong, this is a beautiful place, but... The first night I get in, i'm drying off after my shower and the towel smells like diesel exhaust... A short while later, I realize the bed linens smell the same way. Maybe it's their industrial washer/dryer, I... More 

Helpful?
1 Thank JeremyMarchand
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Mr. Marchand, Thank you for taking the time to let us know about your experience at our hotel. We would like to express our sincere apologies for those points noted and want you to know that is not who we are & we appreciate you bringing it to our attention. Certainly with our robust renovation happening in our atrium currently,... More 

Broken Arrow, Oklahoma
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at this location for at least the last 15 years. I have not always been happy and at one time left to stay at the loca Holiday Inn Express. This hotel is like family to me, they have been very kind and the staff always has a warm welcome for us. The front desk does not always... More 

Helpful?
Thank Donna T
Dallas, TX
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was delayed in Dallas for an extra night and checked into the Renaissance for a Friday night. Being a business hotel it was mostly empty and was upgraded to a very large suite. Room was comfortable and very well furnished. Have stayed here many times in the past and it is always consistent and the staff are very professional... More 

Helpful?
Thank bgou
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for the Leader in Me Symposium. It was so nice to be able to go straight from my room to the conference without having to get in the car. The room was very nice and comfortable to share with another teacher. Loved the Aveda products in the bathroom. I used the fitness room one evening and can report... More 

Helpful?
1 Thank Amy P
Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Someone forgot to hire an actual designer where drawing out the plans for this hotel bec. it's the little things that turn out to be the biggest issue when staying in a hotel like.... no outlets in places where you'd expect them. No refrigerator! Loud noises from all the remodeling going on. Horrific lighting! Don't know why all hotels are... More 

Helpful?
Thank jeffp1
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good evening Jeffp1, Thank you for taking the time to share your recent experience at the Renaissance Dallas Richardson Hotel with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.... More 

McKinney, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I thought the Renaissance hotel was a little more upscale it's not. Marriott version of Embasset Suites but not a suite. Room and bathroom was big and clean but not much different from a new Fairfield or Springhill. The bed was no heavenly bed that was for sure. The staff was extremely nice and help full. Breakfast buffet was basic... More 

Helpful?
Thank vince o
Charlotte, North Carolina
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had received an e-mail from the management at the Renaissance a few days prior to our arrival so we did have the option to switch properties. Since we were not in the hotel during the construction times it really did not impact our stay. They had two of the three elevators operational and this was only an issue during... More 

Helpful?
Thank Darla M
Minneapolis, Minnesota
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has good access from the major freeways in the north Dallas area with parking next door in a municipal ramp. There was construction in progress during my stay, but appeared to be mostly in the atrium with lots of scaffolds and tarps. It's a large open atrium from floor to roof. From the design, it could have been... More 

Helpful?
Thank mobile_concierge
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Thank you for sharing your constructive feedback regarding your stay at the Renaissance Richardson Hotel. I appreciate your comments as it allows us to examine all faucets of the operation and guest experience. We would love to have you stay with us again as you mentioned and maybe you will experience the uplift of our exciting renovations. More 

Sonoma, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016

They are in construction now (early January). If you don't mind lots of construction noise while having breakfast or waiting for an elevator for 15 minutes because only one works at certain times, or get stuck in between floors like it happened to my relatives, or not having your room cleaned any given day, or no shower cap and when... More 

Helpful?
1 Thank mondongo1959
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