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All 18 Richardson hotels

Renaissance Dallas Richardson Hotel

4.0 of 5 Hotel   |   900 E. Lookout Drive, Richardson, TX 75082
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Renaissance Dallas Richardson Hotel
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77%
Ranked #4 of 18 Hotels in Richardson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
thefamilythattravels San Antonio, Texas
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232 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Top Contributor
119 reviews 119 reviews
34 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

hotel was great, very nice and clean. Lobby was very spacious and restaurants looked nice, but we chose to eat out...however, you'll need a car, hotel is not walkable to anything. Front desk staff was helpful

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Houston, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Place was clean, well appointed, and service was excellent. All of the employees were friendly, fast, courteous, and willing to help. My complaints seem to be centered around Marriotts in general. Internet was not included, and expensive (I am gold, so not an issue, but others should be aware) - and parking was $15/night. I knew it in advance -... More

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Santa Clara, California
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So at the end of my trip, I decided to return to Dallas to see some friends before catching my plane home. I stayed at the hotel primarily because it was central to where all my friend are and had a great rate of $80/night. Again, I'm a platinum, so i do get some special treatment, but this hotel is... More

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aurora
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great experience. For 40 years my life has been spent in Hotels and I found the Renaissance to be one of the best. Great staff at the front desk, valet, even the parking attendants could not do enough for you. (Who has friendly parking lot attendants?) The rooms were spacious and clean and the staff kept welcoming you and making... More

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San Francisco, California
Top Contributor
72 reviews 72 reviews
40 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great stay at the Renaissance in Richardson. The Pro's: Super friendly front desk staff. We got in late, were very tired and they offered us cold water, asked if we would like more pillows and told us to call with anything we might need to make our stay more comfortable. They also gave us a free breakfast. Great... More

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Fort Worth, Texas, United States
Top Contributor
112 reviews 112 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed August 14, 2014

My step-daughter had an early morning meeting in Dallas so we decided to stay here. I am glad it was only one night. I checked-in using the Marriott App and when we arrive they said they had been expecting us, but was confused where our keys were. I booked the club level and he encouraged us to go up for... More

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Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear simplescent I would like to thank you for taking time to fill out our guest survey after your last stay with us. Our goal at the hotel is to exceed your expectations with our friendliness, competence, cleanliness, great food and the service of our entire team. We noticed you rated several of our services less than a “9 or... More

Austin, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 13, 2014

I stayed one night this past week and was sorely disappointed. I saw nothing of obvious concern when I checked in, but didn’t get a closer look at the room until I started to settle in for the night several hours later. First issue: when I turned on the shower I got about 15 seconds of hissing air as the... More

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Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Dale C, Thank you for taking the time to share your experience with us at the Renaissance Dallas Richardson Hotel. We truly appreciate all of your feedback and will look to make some much needed improvements upon your next visit to Richardson. I do apologize that your stay was interrupted due to the challenges you have described. The... More

cranberry twp pa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 13, 2014

This property was easy to find, impeccable service from all involved from the deskless concierge/front desk to the valet parker. The room was spotless and soundproof- I usually am a fitful sleeper but not here!. I called room service for a corkscrew and barsnacks, they appearred in less than 10 minutes, gratis! All staff was super friendly.

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Bryan, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2014

The two room suite was awesome!!! We had plenty of room and there were six of us!!!!! Staff was wonderful and this was one of our favorite hotels from the summer. There was a mix up with our reservation and breakfast so the management included the Concierge Lounge at no cost. They made everything perfect for us.

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Dallas Texas
2 reviews
5 of 5 stars Reviewed August 5, 2014

My flight was delayed and I was a little upset when I walked in the Hotel. When I walked in I seen this smile that lit up the room. I didn't care I was upset. Mary checked me in and her attitude never changed. She asked me if I needed anything. I told her I was hungry unfortunately the restaurant... More

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Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
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Also Known As:
Renaissance Richardson
Richardson Renaissance

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