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All 18 Richardson hotels

Renaissance Dallas Richardson Hotel

4.0 of 5 Hotel   |   900 E. Lookout Drive, Richardson, TX 75082
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Ranked #5 of 18 hotels in Richardson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
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227 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Fort Worth, Texas, United States
Top Contributor
111 reviews 111 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My step-daughter had an early morning meeting in Dallas so we decided to stay here. I am glad it was only one night. I checked-in using the Marriott App and when we arrive they said they had been expecting us, but was confused where our keys were. I booked the club level and he encouraged us to go up for... More

Was this review helpful? Yes
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Dear simplescent I would like to thank you for taking time to fill out our guest survey after your last stay with us. Our goal at the hotel is to exceed your expectations with our friendliness, competence, cleanliness, great food and the service of our entire team. We noticed you rated several of our services less than a “9 or... More

Austin, Texas
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed one night this past week and was sorely disappointed. I saw nothing of obvious concern when I checked in, but didn’t get a closer look at the room until I started to settle in for the night several hours later. First issue: when I turned on the shower I got about 15 seconds of hissing air as the... More

Was this review helpful? Yes 1
Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Dale C, Thank you for taking the time to share your experience with us at the Renaissance Dallas Richardson Hotel. We truly appreciate all of your feedback and will look to make some much needed improvements upon your next visit to Richardson. I do apologize that your stay was interrupted due to the challenges you have described. The... More

cranberry twp pa
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This property was easy to find, impeccable service from all involved from the deskless concierge/front desk to the valet parker. The room was spotless and soundproof- I usually am a fitful sleeper but not here!. I called room service for a corkscrew and barsnacks, they appearred in less than 10 minutes, gratis! All staff was super friendly.

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Bryan, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The two room suite was awesome!!! We had plenty of room and there were six of us!!!!! Staff was wonderful and this was one of our favorite hotels from the summer. There was a mix up with our reservation and breakfast so the management included the Concierge Lounge at no cost. They made everything perfect for us.

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Dallas Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My flight was delayed and I was a little upset when I walked in the Hotel. When I walked in I seen this smile that lit up the room. I didn't care I was upset. Mary checked me in and her attitude never changed. She asked me if I needed anything. I told her I was hungry unfortunately the restaurant... More

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Senior Contributor
45 reviews 45 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There are not too many choices in Richardson so we went with the highest rated Marriott. It was fairly low cost for this level of hotel. The exterior doesn't look very nice but once inside, it's very well done. The service was excellent throughout. Some small quirks..the bathroom toilet did not allow sufficient space with the toilet paper dispenser in... More

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1 review
5 of 5 stars Reviewed July 12, 2014 via mobile

I came here for a national convention for my company. And they have done a great job accommodating our large group! Sonia our waiter for breakfast has been so awesome! I would stay here again and tell people about this place!

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Fort Worth, Texas
1 review
5 of 5 stars Reviewed July 9, 2014

My volunteer organization used the facility as our headquarters during our event. In my 30+ years of involvement with my organization we have used eight different hotels as our headquarters. This is definitely the best experience involving my volunteer work I have had. Emily and Chase were both wonderful at the front desk. Marc with a/v was very helpful with... More

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New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed July 5, 2014

Anytime I come to Richardson for work, I always stay here. They accept pets which is a plus in my book. The staff is exceptionally friendly from Emily at the front desk, to Joyce in the Concierge. These are 2 of the nicest people you will ever meet at that hotel. In addition, they have the best waffles in the... More

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Top Contributor
53 reviews 53 reviews
3 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 1, 2014

Our daughter was competing in the Miss Texas Pageant at the Eisemann Center right next door, so we stayed at the Renaissance twice, once for the Spring Meeting and now for the actual Miss Texas Pageant itself. The hotel is nicely designed with a huge atrium that all rooms share. Rooms are typical of nicer, but not upscale, hotels. The... More

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Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Phone Number:
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
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Also Known As:
Renaissance Richardson
Richardson Renaissance

74 photos of this hotel

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Room/suite (18)
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Hotel & grounds (10)
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Business center/function rooms (2)
Hotel & grounds (4)
Dining (2)
Pool/beach area (1)
Room/suite (5)
Other (8)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Richardson #5 Business Hotel in Richardson #5 Family Hotel in Richardson
Hotel Class
Official Description (provided by the hotel)
Renaissance Dallas Richardson Hotel located right off of Hwy 75 North bound at the Galatyn Park (DART rail)exit and next to The Eisemann Center. Right in the center of the Richardson telecom corridor. Modern ecletic decor featuring hand blown glass work by atrist Jim Bowman. AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance. A warm Texas hospitality through out the hotel and expert Navigators to help you to "Live Life To Discover." ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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