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All 18 Richardson hotels

Renaissance Dallas Richardson Hotel

4.0 of 5 Hotel   |   900 E. Lookout Drive, Richardson, TX 75082
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Ranked #4 of 18 Hotels in Richardson
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
CWKCWK Tulsa, Oklahoma
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243 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tulsa, Oklahoma
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice place to stay, we tried the café for a quick bite one afternoon, shared quesadillas that were very tasty. Enjoyed everything about this place until the soccer teams arrived on our third night. Not really the hotels fault, as the parents should have been somewhere nearby...no sign of them at all. These young boys were unsupervised and should have... More

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1 review
5 of 5 stars Reviewed 1 week ago

Have stayed at this hotel several times and each time I am impressed by the excellent service in all areas of the hotel from valet to front desk to the excellent breakfast buffet to the happy greeting from the gift shop as you walk by. Everyone makes you feel as though you are a VIP. Happened to have an unfortunate... More

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San Antonio, Texas
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have to say this Hotel is really nice, but does not have mini fridge nor microwave in the room. It is very expensive and the room is a little let down after seeing the lobby and dinning rooms and bar. It is in a really good location next to many eaterys and shopping.

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Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Huge D, Thank you for being a guest of ours at the Renaissance Dallas Richardson Hotel & sharing your feedback about your recent experience! Although we do not offer microwaves & refrigerators in our standard guest rooms, we do have suites available that do offer these additional amenities. If we do not see you back in Richardson this... More

Eugene, Oregon
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel, like most Embassy Suites, has an open atrium design with a courtyard in the center and rooms surrounding. However, unlike the Embassy Suites, these are a single room with nothing but the entry door between your bed and the noise. The result is an extremely loud room. Forget about peace and quiet...better head to the bar and add... More

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Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

First, and foremost, I sincerely apologize for lack of peace and noise free stay. As a valued guest, you come to expect a high level of cleanliness and quality wherever you stay as a loyal guest to the brand. We did not provide you with a comfortable stay and ensured to address your concerns with a sense of urgency and... More

Tulsa, Oklahoma
Top Contributor
74 reviews 74 reviews
7 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed October 20, 2014

This is our third year taking the OU/Texas Heartland Flyer for the Red River Rivalry. This year my Daughter Ren helped carry the Oklahoma flag onto the game field. We chose the Renaissance because of its location next to the DART line. The staff was excellent on our check-in 10 October 2014, both friendly and professional. (I lost my names... More

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1 review
3 of 5 stars Reviewed October 20, 2014

Pros: *Super nice, very professional staff. *Beautiful atrium--just gorgeous at night. *Extremely attentive to our needs. *Understanding valet. *Coffee in room. Score! *Quiet, was able to get restful sleep. (one night w/about 15 min of noise in hall or next room after bar time, not the hotel's fault, and to be expected Memorial Day weekend) *Yummy crab cakes. *Good location--close... More

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Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

ItalianGrrl I would like to thank you for taking time to share your feedback from your hotel stay with us. Our goal at the hotel is to exceed your expectations with our friendliness, competence, cleanliness, great food and the service of our entire team. First, and foremost, I sincerely apologize for several challenges you mentioned during your stay. As a... More

Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 18, 2014

I stayed here twice in October 2014 because my grandfather is ill. It's not easy to be visiting a relative who's sick and having a nice place to sleep is a big help. Renassance did not let me down. From minute one you're treated well. From being greeted at the door to a bottle of water at check in. The... More

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Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Thank you for sharing the positive feedback with us. We are delighted to learn our staff went above and beyond to make your stay a memorable one. More

Arkansas, United States
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 5, 2014

I booked a king room for a great price for a last minute trip to Dallas. The room was nice, clean, and the bed was comfortable. The problem was with the fee for parking, wifi, etc.I am a former resident of Dallas, and it is ridiculous to charge $15-19 per day for parking in a hotel in Richardson. I would... More

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Emily M, Front Office Manager at Renaissance Dallas Richardson Hotel, responded to this review

Good afternoon Kelly H, Thank you for taking the time to share your experience over this past weekend with the Renaissnace Dallas Richardson Hotel! Our ambassadors strive to ensure all of our guests are 100% satisfied with their entire stay. We truly apologize for the inconvenience of not having parking or internet included in your rate. However, in order to... More

Bryan, Texas
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 29, 2014

This was a great hotel for our family of 3. We like to get a suite so our daughter can have her own room. The suites are nice for the price. The only bad thing was that we got a handicap accessible room which meant no tub, which made bathing a 2 year old fun. The room was very clean.... More

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Destin, Florida
Top Contributor
57 reviews 57 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 28, 2014

Staff is exceptional - from the front desk to the 12th floor concierges lounge - to the in house restaurant, the staff was amazing. Breakfast had healthy choices and the ‘evening snack’ could be dinner. My room was clean – the in room coffee maker provided a couple of cups of decent coffee before I headed out to the concierges... More

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Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
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Also Known As:
Renaissance Richardson
Richardson Renaissance

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