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HYATT house Dallas/Richardson

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2301 N. Central Expressway, Richardson, TX 75080 (Formerly Hyatt Summerfield Suites Dallas/Richardson)
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HYATT house Dallas/Richardson
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HYATT house Dallas/Richardson
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135 reviews from our community

Traveler rating
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    39
    21
    15
    12
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45
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59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (40)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (22)
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

We are used to staying with Hyatt Grand and Regency from Austin to New Orleans to Washington dc and Mexico city. We decided to try something new since this place had a living room area and a kitchen. The first time we stayed, we received a phone call at 8:30 am from the front office. The person below is called... More 

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pittsburgh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Convenient and comfortable. I would recommend this type of hotel in this region as a fridge and dishwasher are in the Hyatt House rooms that I stayed in. Also each complex has its own fitness center and the equipment functioned.

Review collected in partnership with Hyatt Hotels

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columbia, United States
1 review
2 of 5 stars Reviewed April 6, 2015

we did not have hot water in the mornings which made the stay miserable. The rooms need updating and we had nightly visits from the police, which made us uncomfortable. We were assigned the hotel for national championships for the kids. We were expecting better accommodations and a better experience.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Thank you for your feedback. I appreciate your concerns and can assure you that they we are actively improving ourselves. We have consulted with many professionals to solve the hot water and have not had any concerns since. We continue to upgrade our facility with many features and have been getting great comments. I am sorry that you were disappointed... More 

Dallas, United States
1 review
1 of 5 stars Reviewed March 27, 2015

This hotel has very unprofessional staff. They melt under the smallest degree of pressure, and this hotel is under staff and long lines form at front desk. Also, beware that this hotel is not traditionally built, and if you need anything to do with the front desk or having breakfast, you need to drive yourself to the front area of... More 

Review collected in partnership with Hyatt Hotels

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Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Thank you for taking the time to provide your feedback. We have taken the appropriate steps to attract and recruit talented people to work for us. It has taken us longer than expected and I apologize for frustration that we have caused. Our hotel is a little non traditional and are proud of it. We have grounds and space to... More 

Tijuana, Baja California, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2015

My daughter and I stayed at the Hyatt House Dallas/Richardson because she had a cheer competition in the Convention Center. The room was specious and I loved the fact that it had a small kitchen and living room. The overall decor was a little outdated, but I can live with that. The hotel has about four different towers and some... More 

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Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

We appreciate your review and the feedback, Our goal is to better than ok and your input helps. We are adding an omelet station to our breakfast and that is the result of Hyatt and the properties listening to your feedback. Thank you again. More 

Orlando, United States
1 review
2 of 5 stars Reviewed March 24, 2015

Not up to brand standards, VERY NOISY, tight public quarters. Would not stay again and I normally LOVE the hyatt house brand- this one was a total disappointment! I'd stay a few blocks away at the hyatt regency next time and just pay for parking and breakfast separately

Review collected in partnership with Hyatt Hotels

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Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Very sorry that your visit was disappointing. We appreciate your feedback as we make several ongoing improvements to the property. Thank you again for your review. More 

Pune, India
1 review
2 of 5 stars Reviewed March 13, 2015

Front desk staff is not at all professional and not well trained, they do not offer any kind of hospitality to the guests. Morning breakfast is not at all matches with Hyatt standard , most of the times some of the items are not available, variety of item is clearly missing. The shuttle service is not managed efficiently, its been... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Thank you for your review. Many improvements have been made since mid-March and breakfast has been one of them. We continue to improve our staffing and training. Thanks to feedback like yours, we have been focusing our efforts. I would like to invite you back and feel free to reach out to me directly, if I can ever be of... More 

Jackson, MS, United States
1 review
5 of 5 stars Reviewed March 11, 2015

We have stayed at this same location several times during the past year and will continue to do so. The staff is super friendly. The complimentary hot breakfast is full of variety and the coffee is satisfying. We love the full kitchen in each room. We have no complaints in any area regarding our stay.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Thank you for sharing your recent experience and kind words. I also appreciate your loyalty. I will be certain to share your feedback with the team. Thank you again for taking the time to write a review. We look forward to seeing you on your next trip. More 

Spring, TX, United States
1 review
2 of 5 stars Reviewed March 10, 2015

I had a confirmed reservation for a two-bedroom unit but upon checking in was given a one-bedroom. The front desk clerk never said that I wasn't getting the room type I reserved, he just gave us keys for a one-bedroom. I went back to the front desk and after waiting 20 minutes the front desk clerk informed me they were... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

I apologize for your recent experience. I will share your feedback with our staff and review our processes to find answers to prevent a similar occurrence to someone else. Thank you for taking the time to share your feedback. I invite you to contact me personally so that I can learn more about your visit and subsequent frustration. Call me... More 

el paso tx, United States
1 review
5 of 5 stars Reviewed March 4, 2015

Pleasant stay with very clean rooms and nice furniture. Great locations in the city with loft of evening dining choices all around. A good variety of breakfast and very tasty. Nights were quite. The pool looked great and has outside BBQ. Bed was just wright for a good night sleep.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Brad K, General Manager at HYATT house Dallas/Richardson, responded to this review

Thank you for taking the time to give us your feedback. I am pleased that you enjoyed your visit and will be sharing with our staff. We look forward to seeing you again. More 

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