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All 18 Richardson hotels

Courtyard by Marriott Dallas Richardson at Campbell

3.0 of 5 Hotel   |   2191 N. Greenville Avenue, Richardson, TX 75082
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Ranked #10 of 18 Hotels in Richardson
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Eddie H
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55 reviews from our community

Traveler rating
    18
    22
    11
    4
    0
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11
9
4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had no problems finding this motel and the staff was very accommodating to us. However, one of our friends, who came in a little later than us, was very upset when they did not honor her reservation and had to put her family in a "sister" facility.

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Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

I appreciate you for taking the time to share feedback regarding your recent stay. I can understand your concerns regarding the hotel's inability to provide accommodations for your travel companions during their stay. Please know that our goal is to deliver consistent exceptional service and we never want to disappoint or cause frustration to our guests. I will review this... More

Tulsa, Oklahoma, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is nice in the lobby. Staff was polite. The issues I had all concerned the room. First, and foremost, it was the worst bed I have ever slept on in my life! It was extremely noisy when I would even sit on it, let alone lay on it or roll over on it. There wasn't any mattress pad... More

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Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Robin, Please accept my most sincere apologies regarding your recent stay. When traveling, it is very important that you find comfort within your accommodations. My Chief Engineer is working with a vendor to investigate potential challenges that caused the hallway to be warm during your stay and our mattresses will be updated in the near future. Despite the frustrations that... More

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would stay here again anytime. Came to be with my son as he recovered from minor surgery. Our room was clean and well maintained, beds were comfortable and bistro offered a variety of foods. The staff went out of their way to help us, even getting us a small refrigerator and DVD player to make our stay easier as... More

Was this review helpful? Yes 1
Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Thank you for sharing such kind comments about my team. We consistently look for ways to exceed our guests' expectations and we are thrilled that our efforts were recognized. It was our pleasure to provide you with a problem-free stay that created such pleasurable memories for you! When you are visiting the area again, we look forward to serving you... More

Johns Creek, Georgia, USA
Top Contributor
66 reviews 66 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It has been a while since I stayed at a Courtyard. While I found the staff to be extremely courteous and accommodating (and the bistro food very good), I was somewhat disappointed that the mattresses are still the "firm foam" that they were years ago. Personally, I just don't like these mattresses (strictly a personal preference) and find that that... More

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Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Good Evening! After reviewing your response, I am very pleased that my team offered a service experience that exceeded your expectations. Understanding that you enjoyed your dining experience in the Bistro was comforting as well. Our new Fall Menu will be available soon and we would be delighted to thrill your tastebuds with our new tasty options. If you are... More

Guadalajara, Mexico
Contributor
12 reviews 12 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 7, 2014

It's always a plus for every hotel that the front desk people are so nice. Priscilla in this case took her time to hand me out brochures of restaurants with delivery service. As I found that one of those was already closed, she sought other options of the same kind of food I was willing to eat, took the phone... More

Was this review helpful? Yes 1
Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Priscilla and the entire team are precious gems that I sincerely appreciate! Having a great team assures that we are able to create experiences that leave our guests with positive memories. I am excited that my team exceeded your expectations. We look forward to serving you during your next stay in Richardson. See you soon! More

Houston
Top Contributor
62 reviews 62 reviews
44 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed August 18, 2014

We arrived at 9:00 PM and walked in with our luggage stood at the desk. Two people sitting in the dark bistro area greeted us. After a minute or so, one of them realized that we were checking in and came up to the desk to check us in. It was an unusual conversation as the clerk had to giddily... More

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Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

I sincerely appreciate you for taking time out of your day to share your recent experience at the Courtyard Dallas Richardson at Campbell. Our goal is to consistently exceed our guest’s expectations and create a positive experience during each interaction. It is obvious that we failed to deliver on our own promise and Marriott’s promise. Please accept my apologies for... More

Three Rivers, Texas
Top Contributor
57 reviews 57 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 6, 2014

Nice clean king room, but stepped over roach on trip to bathroom at 2am. Not that restful sleep I had hoped for after that. Beds are very soft. Front desk clerk was not overly concerned about the roach situation.

Was this review helpful? Yes
Jheannine G, General Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Please accept my most sincere apologies for the challenge that you experienced. I assure you that we utilize an outside vendor for pest control and services are completed on a monthly basis. Based upon your comments, my team’s response was less than acceptable. Your encounter will be shared with the Hotel Leaders and Front Desk team to ensure that the... More

Norman, Oklahoma, United States
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 17, 2014

We were able to check-in a bit early (literally took one minute), room was in wonderful shape as always, hotel quiet, bed comfortable. Staff friendly and helpful without being overbearing. Good stay - we'll be back!

Was this review helpful? Yes
Jheannine G, Manager at Courtyard by Marriott Dallas Richardson at Campbell, responded to this review

Gary, we are delighted that we made such a positive impact on your experience during your recent stay. During your next visit to the area, I encourage you to lean on my team for recommendations on local activities and restaurants as they are all 'in the know'. This would give us the opportunity to further enhance your experience. See You... More

texas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 2, 2014

Great Richardson/Plano location. Easy access to motorways and metro. Lots of shopping and dining close by. I stayed here during a holiday weekend so the area was very quiet. Hotel has a nice pool, bar and touch screen to keep up with flight and weather updates. Very helpful staff.

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Oklahoma City, Oklahoma
Contributor
19 reviews 19 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 20, 2014

Rooms updated and clean. Staff very friendly and check in was a breeze even at Midnight! Only issue is that if you have an early morning start on the weekend the Starbuck doesn't open until 7am. Other than that..Great location and great service!!

Was this review helpful? Yes 1
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Additional Information about Courtyard by Marriott Dallas Richardson at Campbell

Address: 2191 N. Greenville Avenue, Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Dallas Richardson at Campbell 3*
Number of rooms: 123
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Also Known As:
Courtyard By Marriott Dallas Richardson At Campbell Hotel Richardson

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