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Extended Stay America - Dallas - Richardson

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901 E. Campbell Road, Richardson, TX 75081 (Formerly Homestead Dallas Richardson)
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1 room 1 adult
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Extended Stay America - Dallas - Richardson
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44 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was nice only bad thing was when we arrived the toilet looked like it hadn't been cleaned in a year. And somehow got more clean the longer we used it. We also had the do not disturb sign on the door and housekeeping and maintenance still tried to barge their way in. For no apparent reason. We had... More 

Helpful?
Thank Samantha H
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will be retraining our housekeeping and maintenance staff. Thank... More 

Montrose, Colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 8, 2015

Although recently renovated this hotel already was showing huge signs of wear and tear. The desk person was pleasant and the room okay as far as rooms go, although a towel had a large blood streak across it. But the bed was comfortable enough. Words of warning...no ice available AT ALL, no elevators, and no utensils-glasses-etc in room (you have... More 

Helpful?
Thank Janet O
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will review our cleaning and room inspection procedures with our staff as well as making sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 22, 2015

Simply, this is the worst place I have ever been to. I stayed there for 2.5 months with the extended stay plus program. The problem with this problem is that you reserve for > 2 months. So, once you have the check-in, you will have to stay the whole period because you pay in monthly installments. This is the reason... More 

Helpful?
3 Thank Ahmed Y
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, I will be coaching our staff to ensure... More 

Carrollton, Texas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 19, 2015 via mobile

Very clean and close to highway. Pleasant stay i booked this room for frowns asks they enjoyed the breakfast and amenities. It was a great rate and includes fridge asks microwave. I will definitely stay again

Helpful?
Thank BrightEyes1221
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our grab-and-go breakfast and all the amenities our hotel has to offer. I truly appreciate your kind comments regarding our clean rooms and convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Little Rock, Arkansas, United States
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed February 4, 2015

the good part... newly renovated rooms, fresh paint, new carpets. they advertise pet friendly, but outside there is little grass, and NO trash cans to put poop-bags in. The prices for pets is OUTRAGEOUS... $25 per pet per day. I walked the dog around the perimeter... saw a screw lying on the pavement on one side (like flat tires???) and... More 

Helpful?
Thank John W
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our newly renovated hotel; however, I apologize that you were not entirely pleased with our grab-and-go breakfast and our pet policy. Your comments will be helpful as we continue to improve guest experience. Thank you for bringing this to... More 

Boston, Massachusetts
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed November 30, 2014

Pros: Good location in Richardson, TX Cons: 1) Very old rooms 3) Requested for a wheelchair accessible room and even called couple of days and confirmed, but when we reached we were told that the room was sold out for the past year or so and could not accommodate us. 3) Very rude staff We cancelled our stay and moved... More 

Helpful?
Thank ExplorersOfLife
Manager_11525, General Manager at Extended Stay America - Dallas - Richardson, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that their was an issue with your reservation and that you felt our team members were rude. In response to your feedback, I have reached out to our reservation center to work with them to determine what happened with your reservation, and... More 

Houston
Level Contributor
131 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 stars Reviewed October 13, 2014

After booking blindly on Hotwire, I had the name and went to Tripadvisor for reviews. Reviewed poorly with supporting photos. I contacted Extended Stay America, 901 Campbell and told them I saw the reviews and would be reviewing them and I hoped to have a positive experience. First room had 1 bed so I switched therefore I was in 2... More 

Helpful?
Thank 457LisaC
Oklahoma City, Oklahoma
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 13, 2014

If you read all the reviews on this place you will find this is my third review. I want to start with the good. Our room was clean. Bed was comfortable. TV w/remote worked well. The Heat/AC unit worked well, shower worked well with plenty of hot water. What went wrong. NO ELEVATOR. my wife and I and some friends... More 

Helpful?
1 Thank RippedOff42
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 21, 2014

Spent 5 weeks at this hotel after relocating from Tennessee while waiting to move into our new home in Plano. After checking in, I spent about 4 hours cleaning the entire room with disinfectant because it was so gross. The dirt and grime build up on the walls, light switches, counters, and door frames was awful. Mold in the shower... More 

Helpful?
1 Thank Jkompa
Sulphur Springs, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 5, 2014

When we opened the door to our room the smell of cigarettes hit us like a ton of bricks. It's as if someone had been holed up in the room for days chain smoking while sitting next to the window. I say this because the curtains were full of cigarette burns. There were stains on the carpet and the place... More 

Helpful?
1 Thank anya75482
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