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Hawthorn Suites Dallas Richardson

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250 Municipal Drive, Richardson, TX 75080
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Hawthorn Suites Dallas Richardson
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Hawthorn Suites Dallas Richardson
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159 reviews from our community

Traveler rating
    56
    32
    31
    21
    19
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59
7
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72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Joplin
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Very poorly maintained. TVs didn't work. Front door difficult to open. Sliding door to balcony couldn't be locked. Shower curtain rods in baths about to fall down. Not consistent with a tier 4 hotel.

Review collected in partnership with Hawthorn Suites by Wyndham

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dallas
1 review
4 of 5 stars Reviewed April 21, 2015

Another great stay in the most spacious suite around. Hard to complain with all the room you have but room does need cosmetic work such as knob on desk and you couldn't read the dials on oven were rubbed off. Lastly, hotel needs some good management on duty more staff seems lil strained at times with daily hotel issues. But... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Jackie- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. We greatly appreciate your time in posting the review particularly with your kind feedback on repair work, and service. Please know all the appropriate staff received your feedback. Look forward to seeing you soon. Sincerely, Guest Relations Manager More 

Panama City Bea
2 reviews
2 of 5 stars Reviewed April 21, 2015

Stayed at this hotel using our Wyndham Rewards points. Booked hotel 6 weeks prior to stay & was told at check in that the non-smoking room we reserved was not available. Took 30 minutes for them to find us a suitable room. The room was dingy & smelled stale. At check out, they tried to charge me $125, even though... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear valued Guest- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. Your feedback is very important to our staff coaching. It appears that there is a miss understanding regarding your charge. The new clerk was asking a senior agent how he should be positing your rewards night who then showed him. We apologize for... More 

Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

The Hawthorn Suites are the best value for the money that we know of in Richardson. A two-bedroom (one king, one queen) unit for less than $100/night cannot be beaten. A full kitchen is a plus.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for your recent stay and review of Hawthorn Suites by Wyndham in Richardson, TX. WE, the entire staff, of Hawthorn Suites by Wyndham greatly appreciate your feedback. Sincerely, Guest Relations Manager More 

A TripAdvisor Member
3 of 5 stars Reviewed April 12, 2015

My family and I had never set foot in Texas before so when we decided to take a college tour, I was a bit in the dark about where to stay. I chose this location because I had good luck with Wyndham properties before. The hotel site descriptions seemed nice and it was a good price for a two room... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. We always like to hear from our guests about their stay particularly while they are still at the hotel which normally allows us to make our guests more comfortable with little extra things we could offer. Please be assured your feedback has been... More 

Mineral Wells, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2015

pagans in charge had all televisions tuned to cnn even though all major networks have local stations AND Dallas was having an ice storm. How Stupic can you be? During a LOCAL ICE STORM, we surely do not want ot watch cnn. I asked the manager why cnn, and he told me so guests could keep up with news and... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Thank you Albert for your recent stay at Hawthorn Suites by Wyndham in Richardson, Texas. We appreciate your posting of this review. Please know we have routed your feedback to the appropriate staff members that work on televisions. We are glad that your stay was fine in the cleanliness, service, value received, rooms and location of our property. Please accept... More 

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 7, 2015

The Hawthorn Suites, located in Richardson, TX is a suburb of Dallas, TX. Its location is just off a major highway and is an oasis of a mixed use community. The property is easy to find and easy to enter. From the outside it looks like a typical urban hotel/motel, but that is far from what it is. The units... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- On behalf of the entire stakeholder team at Hawthorn Suites by Wyndham in Richardson, Texas, I would like to let you know that the entire stakeholder team was thrilled to hear about your feedback on our property, and for your articulation of the hard work behind it. We can't wait to see you again soon so you... More 

Aspen, Colorado
1 review
3 of 5 stars Reviewed April 1, 2015

This particular Hawthorn Suites has the potential to be great, but it needs a lot of TLC. Although we were informed our unit was non-smoking, it smelled like an ashtray. There were several burned out light bulbs and a shortage of guest towels. The buffet was okay - nothing special. No butter or margarine for the waffles, no bagels or... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Catherine- Thank you for your stay at Hawthorn Suites by Wyndham in Richardson, Texas. I appreciate your feedback. I have already discussed your concerns and suggestions with the appropriate staff and anticipate changes to breakfast menu as well as other enhancements effective immediately. Further, I apologize for the inconvenience about smoke smell which we are currently addressing as we... More 

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