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Hawthorn Suites Dallas Richardson

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250 Municipal Drive, Richardson, TX 75080
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Hawthorn Suites Dallas Richardson
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Hawthorn Suites Dallas Richardson
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154 reviews from our community

Traveler rating
    55
    30
    31
    20
    18
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56
6
8
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

My family and I had never set foot in Texas before so when we decided to take a college tour, I was a bit in the dark about where to stay. I chose this location because I had good luck with Wyndham properties before. The hotel site descriptions seemed nice and it was a good price for a two room... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. We always like to hear from our guests about their stay particularly while they are still at the hotel which normally allows us to make our guests more comfortable with little extra things we could offer. Please be assured your feedback has been... More 

Mineral Wells, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

pagans in charge had all televisions tuned to cnn even though all major networks have local stations AND Dallas was having an ice storm. How Stupic can you be? During a LOCAL ICE STORM, we surely do not want ot watch cnn. I asked the manager why cnn, and he told me so guests could keep up with news and... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Thank you Albert for your recent stay at Hawthorn Suites by Wyndham in Richardson, Texas. We appreciate your posting of this review. Please know we have routed your feedback to the appropriate staff members that work on televisions. We are glad that your stay was fine in the cleanliness, service, value received, rooms and location of our property. Please accept... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hawthorn Suites, located in Richardson, TX is a suburb of Dallas, TX. Its location is just off a major highway and is an oasis of a mixed use community. The property is easy to find and easy to enter. From the outside it looks like a typical urban hotel/motel, but that is far from what it is. The units... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- On behalf of the entire stakeholder team at Hawthorn Suites by Wyndham in Richardson, Texas, I would like to let you know that the entire stakeholder team was thrilled to hear about your feedback on our property, and for your articulation of the hard work behind it. We can't wait to see you again soon so you... More 

Aspen, Colorado
1 review
3 of 5 stars Reviewed 2 weeks ago

This particular Hawthorn Suites has the potential to be great, but it needs a lot of TLC. Although we were informed our unit was non-smoking, it smelled like an ashtray. There were several burned out light bulbs and a shortage of guest towels. The buffet was okay - nothing special. No butter or margarine for the waffles, no bagels or... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Catherine- Thank you for your stay at Hawthorn Suites by Wyndham in Richardson, Texas. I appreciate your feedback. I have already discussed your concerns and suggestions with the appropriate staff and anticipate changes to breakfast menu as well as other enhancements effective immediately. Further, I apologize for the inconvenience about smoke smell which we are currently addressing as we... More 

Austin
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I mentioned 3 items in my title, the first I experienced, the 2nd and 3rd are issues the manager mentioned as reasons for the lost reservation and why another non-smoking room was not available. Additionally the front desk person was not sure what to do when my confirmation number indicated I did indeed have a reservation. She was not trained... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for your feedback on our hotel in Richardson, TX. We sincerely apologize for the inconvenience while we coach staff during this transition. Your comments were shared with the appropriate staff. Please be assured we take care of you. Hope to see you again soon. Sincerely, Guest Relations Manager More 

Austin, Texas
1 review
1 of 5 stars Reviewed March 2, 2015

Both phones didn't work, fireplace didn't work. Several light switches didn't work. Breakfast ended early! Not very fun.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
DaysInn H, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Ted, Thank you very much for your recent stay at Hawthorn Suites in Richardson, TX. We greatly appreciate your feedback on our newly renovated hotel. Please know your feedback is extremely important to us and is given highest level of priority. I have discussed your comments with regard to fire place, phones and light switches where we had an... More 

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