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Hawthorn Suites Dallas Richardson

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250 Municipal Drive, Richardson, TX 75080
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Best prices for:1 room 1 adult
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Hawthorn Suites Dallas Richardson
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198 Reviews from our TripAdvisor Community

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texas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hotel was old and not kept up. The hotel badly needs an update! Furnishings were worn, dirty and had cigarette burn holes. Kitchen was in need of many repairs-cabinet drawers were broken, no hot water, rusty cutting board, NO cleaning supplies, clipped dishes and dishwasher was not even mounted to the cabinet!! No lamps anywhere! Room smelled of old smoke.... More 

Helpful?
Thank James M
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear James M- Thank you for your hotel stay at Hawthorn in Richardson. I apologize that your stay was less than satisfactory. I agree that the hotel is old but that doesn't mean we are the kind of hotel you describe here. I am quite surprised by your posting and immediately had a discussion with staff as to identify such... More 

Birmingham, Alabama
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

This property is older, not very well kept. The bathroom and kitchen were not clean, the room was supposed to be non-smoking and smelled of cigarettes and other substances, only God knows what. I would not recommend anyone stay here.

Helpful?
Thank GingerH2011
Dallas, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed in two rooms were supposed to be non-smoking but smelled a little like smoke in one. Overall the room was clean and the people at the hotel were nice and friendly.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank mshollywood3282
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear MsHollywood- Thank you for your recent stay at Hawthorn Suites by Wyndham and for providing this feedback. We greatly appreciate your feedback. Feedback such as yours only helps us improve our product to highest level. The entire staff and management at the hotel greatly appreciate your comments on our hotel cleanliness and friendliness of our staff. Look forward to... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed December 13, 2015

Hawthorn Suites has to be the nastiest place I have ever stayed in. The first week I stayed I had to go to the front desk to get sheets put on the beds, and the trash taken out. It might be because the lack of English being spoken there by the maids. The second week I stayed the I noticed... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank RKbugridden
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Mr. King, Thank you and I apologize for the inconvenience. However, per our phone conversation, we had the room checked out by a professional and got everything under control through express professional treatment. We guarantee we never had such an experience at this facility before. It is found that someone brought them to our property and please know we assure... More 

Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 8, 2015

This hotel remains a great value. We make bi-annual trips to the Richardson area with family and we always stay here. The rooms are spacious and clean and allow up to five adults to sleep comfortably. We will be back.

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Chemist17
Questions? Get answers from hotel staff and past guests. Ask a question

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