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Hawthorn Suites Dallas Richardson

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250 Municipal Drive, Richardson, TX 75080
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Hawthorn Suites Dallas Richardson
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163 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • Japanese first
  • Any
English first
  • All months
    (163)
  • Mar-May only
    (55)
  • Jun-Aug only
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Richardson, Texas
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

1st I should have run away when I saw the lobby but I had prepaid online. The bed was the only clean part of the room. There was food on the floor and cabinets, a rusty refrigerator, old coffee grounds in the coffee maker, and a dozen cigarette butts on the balcony floor. Breakfast was to be served starting at... More 

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Windsor CO
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We missed our flight out of Dallas so the airlines put us up in this hotel.! Very nice spacious suites, They had a "Happy Hour" in the evening with hot Snacks, wine & beer. Later they furnished warm chocolate chip cookies! Free shuttle service to the airport was also provided.

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Fairview Heights, Illinois
1 review
4 of 5 stars Reviewed 4 weeks ago

Overall a good stay. Breakfast was not ready at the posted starting time on Saturday, 5/16. Room was clean and housekeeping staff was efficient.

Review collected in partnership with Hawthorn Suites by Wyndham

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Joplin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 28, 2015

Very poorly maintained. TVs didn't work. Front door difficult to open. Sliding door to balcony couldn't be locked. Shower curtain rods in baths about to fall down. Not consistent with a tier 4 hotel.

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for staying at Hawthorn Suites by Wyndham in Richardson, TX, where you can expect a friendly and outstanding guest service. Glad to know your sleep quality was satisfactory. Please accept my apologies for the inconvenience on the other aspects of your stay. We normally check our rooms prior to placing in service. I am quite... More 

dallas
1 review
4 of 5 stars Reviewed April 21, 2015

Another great stay in the most spacious suite around. Hard to complain with all the room you have but room does need cosmetic work such as knob on desk and you couldn't read the dials on oven were rubbed off. Lastly, hotel needs some good management on duty more staff seems lil strained at times with daily hotel issues. But... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Jackie- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. We greatly appreciate your time in posting the review particularly with your kind feedback on repair work, and service. Please know all the appropriate staff received your feedback. Look forward to seeing you soon. Sincerely, Guest Relations Manager More 

Panama City Bea
2 reviews
2 of 5 stars Reviewed April 21, 2015

Stayed at this hotel using our Wyndham Rewards points. Booked hotel 6 weeks prior to stay & was told at check in that the non-smoking room we reserved was not available. Took 30 minutes for them to find us a suitable room. The room was dingy & smelled stale. At check out, they tried to charge me $125, even though... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear valued Guest- Thank you for your recent stay at Hawthorn Suites by Wyndham in Richardson, TX. Your feedback is very important to our staff coaching. It appears that there is a miss understanding regarding your charge. The new clerk was asking a senior agent how he should be positing your rewards night who then showed him. We apologize for... More 

Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

The Hawthorn Suites are the best value for the money that we know of in Richardson. A two-bedroom (one king, one queen) unit for less than $100/night cannot be beaten. A full kitchen is a plus.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Hotel M, Guest Relations Manager at Hawthorn Suites Dallas Richardson, responded to this review

Dear Valued Guest- Thank you for your recent stay and review of Hawthorn Suites by Wyndham in Richardson, TX. WE, the entire staff, of Hawthorn Suites by Wyndham greatly appreciate your feedback. Sincerely, Guest Relations Manager More 

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